{
  "period": "2026-08-10T00:00:00Z to 2026-09-07T00:00:00Z (exclusive)",
  "qa": {
    "raw": 169673,
    "playground": 1700,
    "deleted": 2245,
    "duplicate": 3,
    "non_ai_or_voicemail": 997,
    "low_volume_excluded": 16843,
    "internal_name_excluded": 0,
    "eligible": 147885,
    "organizations": 272,
    "pm_calls": 27103,
    "pm_orgs": 19
  },
  "01": {
    "all": {
      "calls": 27103,
      "organizations": 19,
      "outside_n": 4390,
      "outside_pct": 16.197469
    },
    "tour": {
      "calls": 634,
      "organizations": 18,
      "outside_n": 244,
      "outside_pct": 38.485804
    },
    "hourly": [
      29,
      16,
      19,
      12,
      15,
      28,
      60,
      221,
      1041,
      2676,
      3349,
      3383,
      3195,
      2929,
      3214,
      2790,
      2185,
      998,
      455,
      250,
      105,
      62,
      40,
      31
    ],
    "tour_hourly": [
      1,
      0,
      1,
      0,
      0,
      0,
      1,
      8,
      34,
      50,
      64,
      56,
      78,
      57,
      70,
      70,
      49,
      38,
      29,
      17,
      4,
      4,
      2,
      1
    ]
  },
  "02": {
    "calls": 26858,
    "organizations": 19,
    "caller_numbers": 10853,
    "groups": [
      {
        "label": "1 call",
        "callers": 5927,
        "calls": 5927,
        "caller_pct": 54.611628,
        "call_pct": 22.067913
      },
      {
        "label": "2 calls",
        "callers": 2101,
        "calls": 4202,
        "caller_pct": 19.358703,
        "call_pct": 15.645245
      },
      {
        "label": "3\u20134 calls",
        "callers": 1613,
        "calls": 5414,
        "caller_pct": 14.86225,
        "call_pct": 20.157867
      },
      {
        "label": "5+ calls",
        "callers": 1212,
        "calls": 11315,
        "caller_pct": 11.167419,
        "call_pct": 42.128975
      }
    ]
  },
  "03": {
    "calls": 16005,
    "organizations": 19,
    "groups": [
      {
        "label": "Within 5 min",
        "n": 6103,
        "pct": 38.131834
      },
      {
        "label": "5\u201310 min",
        "n": 1006,
        "pct": 6.285536
      },
      {
        "label": "10\u201360 min",
        "n": 2096,
        "pct": 13.095908
      },
      {
        "label": "1\u201324 hours",
        "n": 2958,
        "pct": 18.481724
      },
      {
        "label": "Over 24 hours",
        "n": 3842,
        "pct": 24.004998
      }
    ],
    "within10": 7109,
    "within10_pct": 44.41737
  },
  "04": {
    "calls": 1410,
    "organizations": 19,
    "groups": [
      {
        "label": "Plumbing / leaks",
        "n": 356,
        "pct": 25.248227,
        "organizations": 15
      },
      {
        "label": "Appliances",
        "n": 174,
        "pct": 12.340426,
        "organizations": 11
      },
      {
        "label": "Cooling / heating",
        "n": 124,
        "pct": 8.794326,
        "organizations": 16
      },
      {
        "label": "Pests",
        "n": 75,
        "pct": 5.319149,
        "organizations": 8
      },
      {
        "label": "Electrical",
        "n": 44,
        "pct": 3.120567,
        "organizations": 15
      }
    ]
  },
  "05": {
    "calls": 504,
    "organizations": 17,
    "status_calls": 48,
    "status_orgs": 11,
    "status_pct": 9.52381,
    "other_calls": 456
  },
  "06": {
    "calls": 4809,
    "organizations": 16,
    "groups": [
      {
        "label": "0\u20131 responses",
        "n": 1979,
        "pct": 41.152007
      },
      {
        "label": "2 responses",
        "n": 934,
        "pct": 19.421917
      },
      {
        "label": "3\u20134 responses",
        "n": 1049,
        "pct": 21.813267
      },
      {
        "label": "5+ responses",
        "n": 847,
        "pct": 17.612809
      }
    ],
    "fiveplus": 847,
    "fiveplus_pct": 17.612809
  },
  "07": {
    "calls": 27103,
    "organizations": 19,
    "groups": [
      {
        "label": "Mon",
        "n": 6052,
        "average_per_day": 1513.0,
        "index_friday100": 135.63424473330346
      },
      {
        "label": "Tue",
        "n": 5129,
        "average_per_day": 1282.25,
        "index_friday100": 114.94845360824742
      },
      {
        "label": "Wed",
        "n": 5100,
        "average_per_day": 1275.0,
        "index_friday100": 114.29852084267145
      },
      {
        "label": "Thu",
        "n": 4995,
        "average_per_day": 1248.75,
        "index_friday100": 111.94531600179292
      },
      {
        "label": "Fri",
        "n": 4462,
        "average_per_day": 1115.5,
        "index_friday100": 100.0
      },
      {
        "label": "Sat",
        "n": 786,
        "average_per_day": 196.5,
        "index_friday100": 17.615419094576424
      },
      {
        "label": "Sun",
        "n": 579,
        "average_per_day": 144.75,
        "index_friday100": 12.976243836844464
      }
    ],
    "monday_vs_friday_pct": 35.634245
  },
  "08": {
    "calls": 29347,
    "organizations": 15,
    "threshold": ">=5 recorded caller words",
    "pooled": {
      "short": 71.33891213389121,
      "long": 69.73638929038475
    },
    "equal_org": {
      "short": 64.89148717995351,
      "long": 69.39205576546532
    },
    "group_n": {
      "short": 14818,
      "long": 14529
    },
    "pooled_all": {
      "calls": 133550,
      "organizations": 272,
      "short": 67.36723441301874,
      "long": 63.688688688688686
    }
  },
  "09": {
    "calls": 147885,
    "organizations": 272,
    "groups": [
      {
        "label": "No caller speech recorded",
        "n": 44271,
        "pct": 29.936099
      },
      {
        "label": "1\u20134 caller words",
        "n": 13135,
        "pct": 8.881901
      },
      {
        "label": "5+ caller words",
        "n": 90479,
        "pct": 61.182
      }
    ],
    "zero_no_greeting": 12135,
    "zero_with_greeting": 32136
  },
  "10": {
    "calls": 147885,
    "organizations": 272,
    "top_n": 14789,
    "top_pct": 10.000338,
    "top_duration_pct": 32.930176,
    "total_minutes": 162761.3,
    "p50_s": 49.0,
    "p90_s": 143.0,
    "pm_top_duration_pct": 31.737937
  },
  "sensitivity": {
    "largest_pm_share_pct": 40.228019,
    "without_largest": {
      "calls": 16200,
      "tour_outside_pct": 39.504132,
      "heavy_caller_call_share_pct": 34.799555,
      "repeat_within10_pct": 44.413698,
      "monday_vs_friday_pct": 23.905109
    },
    "median_org_outside_pct": 18.285714285714285
  }
}