How Frontdesk Helped a Small Business Make an Additional $20K a Month.

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Calls Answered
$20K

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Monthly Revenue

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0 Missed calls Intro
TechSpot Electronics Repair provides specialized repair services for a wide range of electronics including, iPhones, Androids, iPads, PCs, Macs, gaming consoles, and more. Additionally, they sell devices backed by warranty and are committed to providing fast, reliable service.
The Challenge
Before integrating Frontdesk’s AI receptionist, TechSpot encountered difficulties with unanswered calls, averaging 15 per day. This translated to a potential loss of $1500, given that repairs averaged $100 each. The high volume of calls not only led to lost clients but also severely disrupted staff productivity. Managing incoming calls manually distracted technicians from their repair work and increased operational expenses by requiring additional front desk staff.
The Solution

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TechSpot implemented Frontdesk’s AI receptionist to handle incoming calls with personalized conversations that capture customer needs and inquiries. With 24/7 automatic call answering, the system ensures no call goes unanswered
Within just weeks of implementation, TechSpot doubled the number of calls they were able to answer, from 15 to around 30 per day, resulting in a significant increase in customer engagement and potential revenue, generating an estimated $20,000 in additional monthly revenue based on average repair value.
“Now to even have the ability to where it's going to be answered regardless, and it’s more than just a voicemail, it's an actual conversation, that's huge in itself.” - Thomas Howard TechSpot
With a reliable call-handling process in place, TechSpot was able to reduce the need for additional staff, cutting down on operational costs, and increasing profit. Frontdesk has become a reliable, cost-saving extension of their team, helping them grow without sacrificing quality or speed.

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