Effective date: 1st January 2024
This Privacy Policy outlines the practices of AI Front Desk, Inc. ("we", "us", or "our")regarding the collection, use, and disclosure of personal and non-personal information of theusers ("you", "your", or "user") of our website and services. Our commitment to ensuring theprivacy and security of your information is paramount.
This document is crafted in compliance with the General Data Protection Regulation(GDPR), California Consumer Privacy Act (CCPA), Children's Online Privacy Protection Act(COPPA), and other relevant data protection laws.
AI Front Desk, Inc. is a Delaware C Corporation specializing in AI phone receptionistservices for small businesses. Our principal place of business is located in California, USA.As the data controller, we determine the purposes and means of processing personal dataprovided by you through our website, phone software, and services.
This Privacy Policy applies to all information collected through our website www.myaifrontdesk.com , our AI phone receptionist services, and any other services weprovide. It covers information collected from visitors and registered users of our services
We collect two types of information: personal information and non-personal information.Personal information identifies you or can be used in combination with other information toidentify you and includes, but is not limited to, your name, contact details, billing information,and interaction records with our AI receptionist. Non-personal information is data that cannotbe used to identify you directly, such as usage statistics and general demographicinformation
The information we collect is used to:
The information we collect is used to:
6.1 Collection of Information: At AI Front Desk, Inc., we are dedicated to delivering acomprehensive AI phone receptionist service while maintaining the highest standards ofprivacy and security. To provide and enhance our services, we collect various types ofinformation, which include:
6.2 Use of Collected Information: The information we collect is essential for providingpersonalized and effective services. We use this data to:
6.3 Disclosure of Information: Your privacy is our top priority. We do not share, sell, ordisclose your personal or business information to third parties, except in the followingcircumstances:
6.4 Internal Use of Data: While we collect call logs, text logs, and their metadata, thisinformation is strictly used for internal purposes, such as improving our software andenhancing service quality. We commit to never distributing this sensitive data externally.
By using our services, you acknowledge and agree to the collection and use of yourinformation as outlined in this policy. We are committed to protecting your data with thehighest standards of security and confidentiality.
We retain personal information for as long as necessary to provide our services, comply withlegal obligations, resolve disputes, and enforce our agreements. Once the need for retentionceases, we securely delete or anonymize your personal information, unless statutoryobligations dictate otherwise.
We do not knowingly collect or solicit information from children under the age of 18. As perour terms and conditions, users must be at least 18 years old to access our services. If welearn that we have collected personal information from a child under 18 without verification ofparental consent, we will take steps to remove that information from our servers.
Your information may be transferred to, stored, and processed in a country other than theone in which it was collected. We ensure that transfers outside your country are protected bydata protection laws and safeguarded by appropriate contractual clauses and othermeasures.
We implement robust security measures to protect your data from unauthorized access,alteration, disclosure, or destruction. These include internal reviews of our data collection,storage, processing practices, and security measures, as well as physical security measuresto guard against unauthorized access to systems.
In the event of a data breach, we will promptly notify you and the relevant authorities if thereis a risk to your rights and freedoms as required by law. We will detail the nature of thebreach, the categories and approximate number of individuals concerned, and the measurestaken to address the breach.
Our website may include links to third-party websites. We are not responsible for the privacypractices of these external sites. We encourage you to be aware when you leave our siteand to read the privacy policies of each website that collects personal information.
Our services use Artificial Intelligence (AI) for various functions. We are committed toresponsible AI use, adhering to regulatory guidelines.
Our services use Artificial Intelligence (AI) for various functions. We are comIn compliance with the CCPA, California residents have specific rights regarding theirpersonal information. These include the right to request disclosure of data collection andsharing practices, as well as the right to request deletion of personal information.mitted toresponsible AI use, adhering to regulatory guidelines.
In adherence to the General Data Protection Regulation (GDPR), we extend the followingrights to our users within the European Union:
We also commit to:
This section of our Privacy Policy demonstrates our commitment to GDPR compliance,offering protection and rights to our users within the EU.
AI Front Desk, Inc. leverages AI and Automated Decision-Making Technologies (ADMT) toenhance user experience and service efficiency. We are committed to using thesetechnologies responsibly, ensuring they align with privacy regulations and ethical standards.Our ADMT practices include safeguards against biases and errors, with provisions forhuman oversight and intervention.
This Privacy Policy is subject to periodic review and updates to reflect legal, technological,and operational changes. We maintain a version control log, accessible to users,documenting each amendment for transparency and historical reference
This Privacy Policy is subject to periodic review and updates to reflect legal, technological,and operational changes. We maintain a version control log, accessible to users,documenting each amendment for transparency and historical reference
Inquiries regarding data protection and privacy practices can be directed to our DataProtection Officer at [DPO Contact Information]. The DPO is responsible for overseeing dataprotection strategy and implementation, ensuring compliance with data privacy regulations.
Our approach to data privacy includes proactive risk assessments and the implementation ofrobust mitigation strategies. These measures are designed to identify potential data securityvulnerabilities and implement effective safeguards, thereby ensuring the integrity andsecurity of our users' data.
We may update our Privacy Policy from time to time. We will notify you of any changes byposting the new Privacy Policy on this page. Your continued use of our services after anymodification constitutes your acceptance of the updated policy.
For any questions or comments about this Privacy Policy, please contact us at:contact@myaifrontdesk.com.
We comply with state-specific data privacy laws. Our practices are regularly reviewed andupdated to adhere to the latest legal requirements of states where our services are available
We are committed to following best practices in data privacy and regularly review ourcompliance with applicable laws and regulations. This includes conducting data protectionimpact assessments and updating our practices as necessary to ensure the higheststandards of data protection.