Customers don't want to fill out support forms. They just want help. Your AI detects issues in conversations, creates tickets, triages, and notifies the right people—automatically.
"Hey, my heater is making a weird rattling noise again."
Created just now via SMS
When customers have a problem, they don't want homework. They text, call, or chat. If you force them to a portal, you lose them.
Customers hate it. Logins are forgotten. Forms are long. It feels like a wall.
Customers love it. They just say what's wrong. Your AI does the paperwork in the background.
Your AI monitors every call, text, and chat. When it detects an issue, it instantly creates a ticket.
No manual entry. No "I forgot to log that." Nothing slips through the cracks. Issues are detected and tickets created automatically.
The AI understands context. Emergency HVAC issues go to field service. Billing questions go to accounting. Right person, right time.
"Where's my order?" "Reset my password." These tickets never touch a human. The AI answers, resolves, and closes instantly.
When a human needs to step in, they get the full story. "They've called 3 times about this." Your team knows immediately to prioritize it.
See It In Action
No credit card required. Watch as problems get detected and tickets get created automatically.
68% of customers give up if they can't reach support quickly. "Please submit a ticket" is the wrong answer.
68% of customers abandon support requests if they can't get help immediately.
Traditional ticket systems take hours to respond. Customers expect instant help.
With Smart Tickets, problems are detected and tickets created in real-time during conversations.
Your AI listens, understands, creates, triages, and resolves—all automatically.
The AI listens to every conversation and detects problems, complaints, or issues as they're mentioned—in real-time.
Tickets are created the moment a problem is detected—no waiting, no forms, no friction.
Tickets are automatically routed to the right person based on issue type, urgency, and team expertise.
Ticket System
Auto-Detection Status
0s
Wait Time
100%
Auto-Created
From local contractors to high-volume attractions, Frontdesk adapts to your specific workflows.
Real Estate
Activities & Leisure
Professional Services
Enable Smart Tickets and the AI starts detecting problems automatically. No setup, no training, no manual rules.
The AI listens to all conversations and detects issues automatically.
Tickets are automatically routed to the right team member based on issue type.
Start seeing tickets created automatically within minutes of enabling Smart Tickets.
Ready to automate your support?
Start for FreeProblem Detection Active
Listening for issues...
Auto-Triage Enabled
Routing tickets...
Auto-Resolve Active
Solving common issues...
| Feature | Support Portal | Email Tickets | Smart Tickets |
|---|---|---|---|
| Auto Ticket Creation | |||
| Real-Time Detection | No | No | Yes |
| Auto-Triage | Manual | Manual | Automatic |
| Full Context | Limited | ||
| Auto-Resolution | 40% |
Auto-Resolved
Wait Time
Auto-Created
Always Watching
The AI uses natural language processing to detect when customers mention issues, complaints, or need help—even if they don't explicitly say "I need a ticket."
Yes. You can configure custom triggers, keywords, and rules to match your specific support workflows.
The AI analyzes the issue type, urgency, and complexity to automatically categorize and route tickets to the right team member.
You can edit, reassign, or close any ticket at any time. The AI learns from your corrections to improve accuracy over time.
Yes. Smart Tickets can integrate with popular ticketing systems like Zendesk, Freshdesk, and Jira via API.
Our AI detects problems with 92%+ accuracy. You can review and adjust any ticket if needed.
Yes. Smart Tickets works across phone calls, web chat, SMS, and email—all channels feed into one unified ticket system.
About 5 minutes. Just enable Smart Tickets and the AI starts detecting problems automatically.
The AI is trained to minimize false positives. You can easily close or delete any ticket that shouldn't have been created.
No credit card required
Answers calls 24/7 with a human-like voice.
Reaches out via SMS and replies to incoming text messages.
Choose your size, color, and voice. Then, embed your receptionist in your website.
Try our AI receptionist now.
