Tickets That
Write Themselves.
Customers don't want to fill out a support form — they just want help. Your AI hears the problem in the conversation, writes the ticket, scores the urgency, and routes it to the right person. Before the call even ends.
A tenant calls about a leak and by the time they hang up, the ticket's already assigned to the right tech with the whole story attached. We stopped losing emergencies in the voicemail pile.
Nobody wants to “submit a ticket.”
Your customer just described the whole problem out loud. Then the old way asks them to log into a portal, retype it into form fields, and wait — while your team starts from scratch with zero context. The ticket should already be written by the time they hang up.
With Frontdesk it is — because the AI is already on the conversation.
From complaint to routed ticket — hands-free.
Detect, classify, route. One loop, no forms, no triage queue.
It hears the problem as it happens.
Your AI monitors every call, chat, and text in real time — no forms, no portals, no waiting on hold.
It writes and classifies the ticket.
Issue type, urgency (P1–P4), and sentiment are detected and attached automatically, with the full transcript and a summary.
It routes to the right person instantly.
Billing goes to billing, emergencies page on-call. Your team wakes up to organized, actionable work — not a wall of raw messages.
The ticket is a byproduct of the call.
Portals and email queues wait for someone to type the ticket. Frontdesk already heard it.
Built for service businesses like yours.
Don't see yours? Our AI learns any business model in minutes →
Our AI continuously monitors conversations in real-time using NLP to identify keywords, sentiment shifts, and problem patterns. It recognizes complaints, errors, and requests across phone calls, web chats, and SMS automatically.
Stop asking customers
to submit a ticket.
Live in 5 minutes. No credit card. See results on your first call.