6,500
Agents supported 24/7
“6,500 agents get consistent coverage. After-hours and peak periods no longer mean unanswered lines.”
Samson Properties Team
Outbound SMS Sequences
Automated Outbound SMS.
Enroll leads into multi-step SMS sequences that fire automatically based on CRM triggers. Add delays, conditions, and follow-ups, and let the AI handle replies.
TRIGGER
New lead created
Jordan Reyes · Northwind
AI lead scoring
Score 87 · High intent
Field branch
3 paths evaluated
Score ≥ 80
AI outbound call
Connected · 4m 12sBook appointment
Tue · 2:30 PMScore 40–79
Send email
Opened · clickedRun code
200 OK · 142msScore < 40
Create ticket
Ticket #4821 · open98%
Average Open Rate
3x
Higher Than Generic
1000+
Texts Per Hour
24/7
Always Available
How it works
From trigger to personalized reply.
01
CRM Trigger
Campaign condition met
02
Load Context
All CRM data loaded
03
Fill Variables
Each text personalized
04
Send & Reply
Messages sent and handled automatically
Capabilities
SMS that feels one-to-one.
Auto-Filled Variables
Every message is enriched with CRM fields so texts feel one-to-one, not generic.
Handles All Replies
The AI can manage reply volume instantly, from FAQs and bookings to opt-out handling.
AI Copywriter
Generate, refine, and test campaign copy that includes personalization tokens correctly.
Perfect Timing
Send based on service dates, renewal windows, follow-up gaps, and lifecycle events.
Segmented Campaigns
Target distinct cohorts by behavior, history, location, service type, or urgency signals.
Human Handoff
Escalate complex SMS threads to humans with conversation context preserved.
Core features
Every feature you need to run SMS at scale.
SMS Campaign Builder
Define your audience, message, and send time. The campaign runs automatically across your full contact list or any filtered segment.
Personalized Messages
Merge lead-specific fields. Name, last activity, booked service, into every text for higher response rates.
AI Reply Handling
When a contact replies, the AI reads the response and answers intelligently. Booking appointments, answering questions, or escalating to your team.
Opt-Out Management
Replies of "STOP" or "UNSUBSCRIBE" are detected automatically. The contact is marked opted-out and excluded from future sends.
Multi-Step Sequences
Build sequences that send multiple messages over days or weeks, each step triggers based on the contact's response or inactivity.
CRM-Triggered SMS
Fire a text automatically when a CRM event occurs. A new lead, an intake form submission, or a missed appointment.
Bulk SMS
Send a single message to an entire CRM segment. Filtered by tag, score, source, or any custom field.
SMS Templates
Build a library of approved message templates for common scenarios. Reuse them across campaigns without rewriting each time.
Response Analytics
Track delivery rate, open rate, reply rate, opt-out rate, and conversion per campaign.
Two-Way Inbox
Every reply lands in the shared Frontdesk inbox. Your team can jump into any conversation that needs a human touch.
Thousands of Businesses Grow with Frontdesk
55 hrs
Weekly calls eliminated
“We eliminated 37-55 hours of phone calls a week and gave that time back to the team.”
Burkai Earl, Co-Owner
~75%
Lower call handling cost
Z&A Management
“We cut our cost by about 75% to achieve the same revenue, if not grow it even higher.”
Aaron Neilsen, CEO
1,600+
Calls handled monthly
“Our customers get instant answers about products, pricing, and availability even when our showroom is closed.”
United Porté team
40+/week
Admin hours saved
“It changed our front desk. Our team can finally focus on higher-value work.”
Tiffany Hurd, Operations Manager
5,000+
Monthly customer interactions
Zest Properties
“What would normally take us all day to call through our delinquency list was done in five minutes.”
Vanessa Smith, COO
35%
Leads captured after hours
“We were missing calls after 5 PM every day. Now every inquiry gets a response.”
Artisan Homes Team
1,600+
Calls handled monthly
“The phones used to ring all day long. Now we can go an hour without hearing a landline ring.”
Todd Dusenberry, Owner
$30K+
Generated in 5 days of outbound calls
“We generated $30K+ in 5 days just making outbound calls with AI Frontdesk. The thing pays for itself in a week.”
Trade Recalls Team
600+
Student tenants supported
“It's saving us so much time, and we're not even using it to its fullest extent yet.”
Nick, Leasing Department
100%
Order calls answered (up from 0%)
Freak Brothers Pizza
“We literally never answered the phone. Now Frontdesk answers every single call.”
Freak Brothers Team, Co-Owner
100+
Calls handled per day
“AI Frontdesk gives every caller an immediate answer and creates the feeling that someone is always available.”
Karen Delacruz, Marketing Coordinator
Don't take our word for it. See why thousands of operators have been sharing Frontdesk's AI Receptionists.
Customer story
Read the full storyWhat started as automation quickly evolved into a scalable business engine.
Get started
Personalized SMS, at any scale.
Send the right message at the right time, the AI handles every reply.