Every empty bay costs money. Every missed call is a lost customer. Frontdesk AI answers calls 24/7, books appointments, handles service inquiries, and schedules test drives—all while your team sleeps.
For Automotive
Incoming Call...
Customer
"Hi, my check engine light is on. Can I bring my car in today?"
AI Receptionist
"Absolutely! We have an opening at 2 PM today for a diagnostic. What's your vehicle make and model?"
✓ Appointment Booked • 2 PM Today
You're losing revenue every day your bays sit empty. Customers call after hours, no-shows waste your time, and your team can't keep up. There's a better way.
A customer's check engine light comes on at 7 PM, they call, and get voicemail. By the time you open in the morning, they've already booked with the shop down the street who answered.
While you're under a car, three more calls come in. Service appointments, repair estimates, parts inquiries—you can't be everywhere at once. Customers get frustrated waiting, and you lose bookings.
You clear a bay, prep for the service, and wait. They don't show. You send one follow-up text that gets ignored. That's it—they're gone. No second chance, no recovery, just wasted time and another empty service bay.
One AI workforce that handles every touchpoint—from first inquiry to completed service
Customers visit your website at any hour. Frontdesk Chat answers instantly, qualifies service needs, provides repair estimates, and books appointments—all without human intervention.
Every call is answered instantly—repair estimates, service appointments, parts inquiries, test drive requests. The AI understands context, creates work orders, schedules follow-ups, and escalates to technicians only when needed.
When customers no-show for appointments, Frontdesk Outbound automatically calls to reschedule. The AI references the original conversation, knows their vehicle and service needs, and books a new time—all while updating your CRM and calendar.
Every interaction—chat, call, appointment, service request—automatically creates and updates customer profiles in your CRM. No manual data entry. No missed information. One complete view of every customer and their vehicle history.
Orchestrate the entire customer journey across email, voice, SMS, and web. Automatically coordinate follow-ups, service reminders, and loyalty sequences based on behavior and vehicle maintenance schedules.
Coming Soon: Automatically send personalized, context-aware emails at optimal times. Pre-appointment confirmations, service reminders, follow-ups, and loyalty campaigns—all orchestrated by Marketing Automation.
Smart service intake forms that pre-fill from CRM data and guide customers through completion. When forms are submitted, they automatically trigger outbound automation sequences for estimate approval and service scheduling workflows.
Live Demo
No sales pitch. Just our AI answering your call, answering questions, and trying to book you.
Get a complete AI team for your automotive business. Each agent handles different tasks—answering calls, booking appointments, handling service requests. They work together 24/7 to keep your bays full and customers happy.
Answers every call instantly—no voicemail, no missed appointments. Handles service inquiries, books oil changes and tire appointments, and schedules repair estimates automatically.
Qualifies service leads, provides instant repair estimates, answers questions about services and pricing. Books test drives, service appointments, and captures contact info—all through your website chat, 24/7.
Sends personalized service appointment confirmations, vehicle ready notifications, and follow-up emails automatically. Coordinates with Marketing Automation to send maintenance reminders and special offers at the right time to keep customers coming back.
Pre-fills service intake forms from CRM data. Guides customers through vehicle information and service details. Triggers automation workflows when repair estimates or service requests are submitted.
Automatically reaches out to customers at the right time. Makes outbound calls for appointment reminders and follow-ups, sends personalized SMS maintenance alerts, and emails service specials. Coordinates all outbound channels to bring customers back for scheduled maintenance.
Handles two-way SMS conversations with customers about service appointments and vehicle status. Sends appointment confirmations, vehicle ready notifications, and answers questions about repair estimates via text—98% open rate.
Lets website visitors speak directly to your website about services and pricing. Click, talk, get answers about tire costs, oil change availability, and repair estimates—no typing required. Perfect for mobile users browsing for quick automotive services.
Automatically updates your Frontdesk CRM with every interaction. All your AI agents feed customer and vehicle data in real-time—no manual imports, no data entry. Every call, text, and interaction is organized by customer, vehicle, and service history.
Customers don't fill out forms—they just call or text. Your AI recognizes service needs (brake noise, check engine light, tire wear, etc.), creates service tickets, triages by urgency, and notifies the right technician automatically.
Watches every conversation and alerts you when it matters. If a customer was frustrated, if an urgent repair was needed, if a high-value service was booked—you know instantly.
Follow one customer from phone call to completed service—see how every system works together
Alex calls at 7:45 AM while driving to work. Her check engine light is on. The AI answers instantly—no voicemail, no missed call, no hold music.
As Alex talks, the AI captures everything: name, phone, vehicle make and model, check engine light issue, 2 PM drop-off time. Saved to CRM automatically—no forms, no typing.
Alex says "Yes!" The AI checks your calendar, finds 2 PM today, and books it. Instant confirmation—no waiting.
The moment the appointment is booked, the system springs into action. Confirmation texts, reminder messages, follow-ups, and service forms—all happening automatically.
Alex's phone buzzes. It's a confirmation text from your shop—sent automatically by the AI Email Agent (coming soon). She reads it, feels reassured, and continues her commute. Meanwhile, a reminder text is already scheduled for tomorrow. No one had to remember to send it.
Friday afternoon, Alex is stuck in a meeting at work. She completely forgot about the appointment. You're at the shop, see the missed appointment in your CRM, and mark it as "No-Show." That's it. One click. The system takes over from here—you don't have to think about what to do next.
The moment you mark Alex as a no-show, the system springs into action. It remembers everything: the 7:45 AM phone call, her 2019 Honda Accord, the check engine light issue. Recovery calls get scheduled automatically. Follow-up texts are queued. The entire recovery process starts—you don't have to think about it.
Alex's phone rings. It's the third call from your AI. She's finally free—just got to her desk at work. She answers. The AI remembers their entire conversation from last week. "Hi Alex, I noticed we missed you on Friday. Would you like to reschedule?" Alex says yes, picks a new time, and hangs up. The calendar updates automatically. No one had to do anything.
Alex drops off her car at 3 PM. You run the diagnostic and find it's just a faulty oxygen sensor. Quick fix. You mark the service complete in your CRM. The moment you click "Complete," the system springs into action: service summary texts get sent, the invoice is ready, and follow-up workflows begin. All happening automatically—you're just fixing cars.
Alex just picked up her car. She's walking to the parking lot when her phone buzzes. It's a feedback form from Frontdesk Forms—already filled with her name, email, and the service she just received. The AI guides her through rating her experience right on her phone. When she submits it, you're immediately notified. The review process begins automatically—all without you lifting a finger.
Alex is driving home from work, thinking about her next oil change. She has a question about tire rotation. She calls. The AI answers instantly, recognizes her from your CRM, remembers her recent service and vehicle info, and is ready to help—no hold time, no voicemail, no missed calls. Alex gets her answer in seconds.
After answering her question, the AI reminds Alex that she's due for an oil change in two weeks. "Would you like to schedule that now?" Alex says yes. Appointment booked. She's officially a repeat customer.
Alex just got home from work. Her brakes are squeaking. She texts the AI. It answers instantly with information about brake service—no waiting, no phone calls, no searching through emails.
Alex's AC stopped working in the middle of summer. It's 6:30 PM on a Thursday. She can call, text, or chat—whichever she prefers. The AI answers instantly, understands the issue, schedules an AC diagnostic, and books it for tomorrow afternoon. Alex doesn't have to wait for business hours or fill out forms. She just describes the problem, and it's handled.
You're running a tire sale this week. Alex gets notified automatically—text, email, or both, your choice. The system sends service reminders, promotional offers, seasonal maintenance alerts, and appointment confirmations. Customers stay informed without you sending individual messages. Everything happens automatically.
A year later, Alex is still your customer. She's had 12 services—oil changes, brake work, tire rotations, AC repair. Every time, she had a great experience—appointments were easy to book, questions were answered instantly, and she always knew what was happening with her car. The same AI that helped her schedule that first diagnostic kept her happy as a customer. That's the full journey: first call to loyal customer to word-of-mouth referrals.
Everything you need to know about using Frontdesk for your automotive business
Yes. The AI answers calls 24/7, schedules service appointments, collects vehicle information, and books test drives—all while your shop is closed. No more missed customers at 2 AM.
The AI collects all necessary details (vehicle make, model, year, issue description, mileage), and creates estimate requests automatically. Urgent repairs can be escalated immediately to your service advisors.
Yes. The system automatically sends confirmation emails and reminder texts before appointments. When no-shows happen, it immediately calls to reschedule—recovering up to 40% of missed appointments.
Yes. Integrates with Google Calendar, Outlook, and most calendar systems. The AI checks real-time bay availability and books service appointments instantly—no back-and-forth phone tag needed.
The AI qualifies leads, checks vehicle availability, and schedules test drives based on your sales team's calendar. It collects driver's license information and sends pre-visit confirmation with the vehicle details they're interested in.
Yes. Frontdesk integrates with most systems including CDK, Reynolds & Reynolds, Tekion, and others. All data syncs automatically—customer information, appointments, service history, and parts inquiries.
Absolutely. The AI knows all your locations, service bay availability, inventory, and pricing. It can route calls based on location, handle multi-location inquiries, and manage multiple shops simultaneously.
The AI handles roadside assistance calls 24/7, collects location and vehicle information, and can coordinate with towing services. For urgent breakdowns, it immediately escalates to your on-call team.
Pricing is based on your shop size and call volume. Most automotive businesses see ROI within the first month from reduced no-shows and increased service bookings. Contact us for a custom quote.
Stop missing service appointments at 2 AM. Start booking customers while you sleep.