Introduction

TechSpot Electronics Repair is a small, locally owned repair shop that services a wide range of electronics — from iPhones and Androids to PCs, Macs, and gaming consoles. Known for fast turnaround times and honest, community-oriented service, TechSpot also sells refurbished devices backed by warranty, serving as a trusted tech hub for its local customers.

Although Frontdesk primarily powers AI operations for mid-market businesses, this case study highlights how even smaller businesses like TechSpot can access the same technology to scale profitably — without hiring additional staff.

The Challenge

Before integrating Frontdesk’s AI receptionist, TechSpot faced a familiar small-business challenge: missed calls. With just a handful of technicians on staff, it was impossible to answer every call while actively repairing devices. On average, 15 calls per day went unanswered — each representing a potential $100 repair and nearly $1,500 in daily lost opportunity.

Beyond lost revenue, these constant interruptions also slowed technicians down. The owner, Thomas Howard, often had to step away from repair work just to keep up with the phones. Hiring a full-time front desk employee wasn’t financially viable, but doing nothing meant leaving thousands of dollars on the table every week.

The Solution: Frontdesk AI Receptionist

TechSpot implemented Frontdesk’s AI receptionist to automatically handle inbound calls and capture every customer inquiry — 24/7. Instead of calls going to voicemail, the AI now greets customers in a friendly, professional tone, answers common questions (pricing, turnaround times, availability), and captures the reason for their call.

The AI seamlessly routes urgent cases, like water damage or cracked screens, to TechSpot’s team, while scheduling less urgent repairs automatically. Customers receive text confirmations and follow-ups, ensuring no inquiry slips through the cracks.

Results

Within just a few weeks, TechSpot doubled the number of answered calls, jumping from 15 to roughly 30 conversations per day.

Based on their average repair value, this increase translated to an estimated $20,000 in additional monthly revenue — without hiring extra staff or extending hours.

“Now to even have the ability to where it's going to be answered regardless, and it's more than just a voicemail, it's an actual conversation — that's huge in itself.”
— Thomas Howard, Owner, TechSpot Electronics Repair

The AI’s reliability also reduced the need for additional front desk coverage, cutting down on operational costs while maintaining a high level of customer service. Today, TechSpot’s small team can focus fully on what they do best — repairing devices quickly and keeping local customers happy — while Frontdesk handles the rest.

The Bigger Picture

While Frontdesk’s core clientele includes mid-market service brands and multi-location businesses, TechSpot’s success shows how the same enterprise-grade AI can empower the local entrepreneur. For neighborhood repair shops, salons, auto garages, and clinics, the kinds of small businesses that keep communities running, Frontdesk serves as a 24/7 teammate that never sleeps, never misses a call, and helps owners reclaim their time.

For a shop like TechSpot, that meant tens of thousands in new monthly revenue and a more professional customer experience — all without changing how they work.

Key Takeaway

Frontdesk doesn’t just serve big businesses.
It levels the playing field for small ones.

For TechSpot, AI became the most reliable “employee” they’ve ever hired — one that works 24/7, never takes breaks, and helps a local repair shop operate like a large enterprise.

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