If you've been thinking about working from home and want a job that's flexible and growing, smith.ai jobs might be worth a closer look. In 2025, Smith.ai continues to hire for roles like virtual receptionist and customer engagement representative, all with the promise of remote work and a supportive team. Whether you're looking to start your career or switch things up, understanding what Smith.ai offers and how to apply could open new doors. This article breaks down the opportunities, benefits, and the application process in plain language.
Smith.ai is a leading provider of virtual receptionist and customer engagement services for businesses. They blend real human agents with powerful technology to answer calls, schedule appointments, assist customers, and manage outreach. The focus is on helping small businesses and professionals improve customer service without the cost and hassle of traditional in-house staff. By running operations entirely online, Smith.ai enables its team to work from home while supporting businesses nationwide.
Working at Smith.ai means your "office" is wherever you set up your laptop. It's work that matters, but you get to skip the commute and fluorescent lighting.
The typical roles at Smith.ai fall into a few main buckets:
Here's a quick overview table of Smith.ai's main remote job categories:
To see how other companies are also expanding in this space, you might be interested in AI Frontdesk's team expansion for comparison.
Demand for AI-powered and hybrid virtual receptionist jobs keeps rising as more companies move customer interaction online. Smith.ai has grown alongside trends like remote work, 24/7 appointment scheduling, and the need for real-time service. AI doesn't replace humans but helps make each agent more productive—letting them handle more calls and tasks with fewer mistakes.
Some reasons for growth in these jobs include:
Supporting businesses while working from your own kitchen table? It might sound odd, but for many, this is the new normal—and it's not slowing down any time soon.
Working as a Virtual Receptionist at Smith.ai is all about keeping things running smoothly for clients. You’ll answer calls, help with scheduling, take messages, and sometimes process payments—all from home. You become the first impression for tons of businesses, so the work means a lot. The job is a mix of talking with people and handling simple admin tasks, and the company gives you training to get comfortable quickly. What’s unique is how you use advanced technology to manage calls and booking, almost like having AI-powered front desk support at your fingertips—so you’re never stuck juggling five things at once.
Main responsibilities:
I enjoy being a virtual receptionist because it’s fast-paced, and I can work in my PJs while helping all sorts of different people every day.
If you like sales or just talking with new people, the Customer Engagement Representative role could be your thing. You're the one reaching out to potential leads, answering questions, and walking people through new products or services. This isn’t a cold-calling grind but more about real conversations—educating and helping interested folks, not just pushing a script.
A quick look at what you’d handle:
The company is always adding new job functions. Outreach campaigns use both people and smart tech, so you might be crafting personalized messages or coordinating outbound calling projects. The goal is to connect, not spam—to build business in a helpful way.
Some new functions include:
Here's a quick table of what these roles usually look like, job-to-job:
By blending traditional receptionist work with automation, Smith.ai keeps things interesting. You get to learn on the job, try out new outreach ideas, and see how advanced tools make real work easier. If you like remote jobs where your days aren’t all the same, there’s a lot to consider with these core roles.
Smith.ai has designed its jobs so you can work from home without hassle. The whole idea is simple — as a virtual receptionist or customer engagement rep, there's no commute, no cubicle, no formal dress code. All you need is a reliable internet connection and a quiet space to work. Shifts are offered throughout the day, so you can fit the job around your life, whether that's dropping kids off at school or taking late classes in the evening.
The freedom to handle your workday from anywhere is the backbone of this job.
The remote role gives you more control over your routine. For folks used to rigid work hours, this is a welcome change, leading to better job satisfaction day to day.
Even though everyone is spread out, Smith.ai encourages a strong sense of community online. The company hosts regular virtual team meetings, hangouts, and training sessions. This helps you make connections, even through a screen. There are open forums for asking questions, peer mentoring opportunities, and a very active support presence from supervisors and colleagues. Collaboration isn’t just welcome — it’s expected, which makes remote work feel less isolated.
If you’re wondering what it’s like to engage with clients remotely, the process is streamlined through advanced receptionist tools, similar to those found in AI Front Desk solutions, making client calls, texts, and scheduling straightforward.
Smith.ai doesn’t limit itself to just good tech — employee growth and well-being are priorities, too. You’ll find that input is valued and new ideas are welcomed, often leading to improvements in how the team works. Recognition programs celebrate milestones and win moments together, even virtually. Career paths aren’t limited; many start as virtual agents and move into new specialties or team lead roles.
At Smith.ai, you can grow professionally without ever returning to a traditional office. The remote culture isn’t just a perk — it’s part of what makes people stick around.
Strong communication is at the top of the list for Smith.ai’s Virtual Receptionist roles. Candidates should feel comfortable talking on the phone all day and explaining things clearly. Other major skills you'll want to highlight:
There's also a big focus on using automated solutions to answer questions quickly, so being open to learning new technologies like AI front desk systems will set you apart.
Customer Engagement Representatives are more than just good on the phone. If you're thinking about this job, here’s what matters:
In this role, experience with CRM software, appointment scheduling, or previous sales/lead generation gives you an edge.
Smith.ai jobs aren't just about technical skill—they want people who are:
When working remotely, it comes down to being a reliable teammate and adapting quickly—especially when days don’t go as planned. If you like structure but aren’t thrown off by surprises, you’ll probably fit right in.
The company appreciates people who are energetic and ready to take initiative. And with so many client types—think law, healthcare, or retail—being adaptable and curious can really help you excel. If you’re interested in expanding your skill set, some roles transition employees into outreach or support. Having some tech comfort helps as companies use advanced receptionist tools for smoother customer client communication.
Smith.ai knows that jumping into a new work-from-home role can be intimidating, so every new hire gets comprehensive paid training. Agents receive hands-on instruction right from the start, with real scenarios and support throughout. Training programs are structured and include:
After the initial program, ongoing workshops and upskilling sessions help agents stay sharp as Smith.ai's services and tools evolve. For those eager for growth, there are educational resources provided to help you master your skills further.
Nobody is left to figure things out solo here. Smith.ai relies on a buddy system where seasoned agents mentor newcomers, creating a supportive network from day one. The company also encourages open-door virtual check-ins. Here's how support is structured:
Training at Smith.ai feels more like joining a group project than being stuck in a classroom—you get a ton of practical advice and folks genuinely want to see you succeed.
Smith.ai believes in promoting talent from within, which means dedicated agents have a clear path to leadership roles and specialty teams. Employees who stand out for their performance and reliability quickly get considered for advancement. Here’s a look at what you can expect:
If you’re interested in how other small businesses focus on professional growth, you’ll get relevant insights by exploring structured development in continuous professional development.
Managers openly recognize top performers and look for strengths that go beyond basic call handling. This approach means promotions can be right around the corner if you're eager to put in the work. The growth path isn't just available—it's encouraged, and your progress is visible to decision-makers at multiple stages.
Smith.ai aims to attract strong talent, and its benefits reflect that commitment—at least on paper. The company says it offers competitive pay, healthcare support, and flexibility, making remote work more sustainable. Let's look closer at what you actually get as an employee.
Smith.ai markets its roles as offering pay that stands out among remote receptionist jobs. The pay scale depends on the role, hours worked, and experience level. While not publicly listed in detail, employees frequently mention that pay is higher compared to many customer service remote positions. To give a sense of where Smith.ai stands, here's a basic pay comparison:
*National Average reflects data from typical remote customer support jobs.
Healthcare offerings are available, but there are some strings attached. US-based staff working 30 hours or more per week can access health, dental, and vision insurance. For most part-time or temporary staff, these benefits don't kick in. Some employees have noted that coverage is basic and that the insurance provider sometimes sends a lot of marketing materials, which can be annoying. But for full-time remote work, having any group plan coverage is a plus—something you don't see at all remote shops.
If you're curious how AI-powered receptionist solutions compare in terms of cost and features, services like affordable AI receptionist plans offer alternatives for small businesses, but they rarely provide employee benefits themselves.
The company has moved in recent years from traditional earned time off to a "flexible time off" (FTO) policy, at least for management. Regular agents and support staff may not be eligible for any paid vacation or sick days, as reported by multiple employees. Flexible scheduling, however, is widely available. Shifts are often adjustable week-to-week, allowing workers to fit the job around personal obligations. That kind of flexibility is a real selling point for a lot of people.
For many, the draw is reliable remote pay and some healthcare—not cushy perks. If having a true safety net like PTO is a priority, it’s best to ask direct questions before applying.
Smith.ai's benefit package isn't one-size-fits-all, but if your priority is competitive pay and flexibility—without expecting top-tier benefits—it's likely to meet your needs. For those looking for more robust perks, compare carefully before choosing your next remote role.
Smith.ai doesn’t just advertise remote roles—they actually build around the idea that people should have a healthy, flexible work life. The daily structure is designed so you aren’t glued to your chair, worrying about missing a manager’s message or putting your family on hold. Let’s break down what their work-life balance really looks like, and how it stacks up to remote jobs elsewhere.
Here’s a quick look at scheduling options:
If you think overtime means constant 12-hour stretches, it’s not like that here. Smith.ai has some night and evening hours for those who prefer it (or need second-job flexibility).
Working from home means you’re blending work and life in the same space, which is easier for some than others. Here’s how Smith.ai supports agents:
When you control your schedule and workload, it’s much easier to clock out mentally once your shift ends. Most agents say the home-based setup makes it simple to blend daily life and work without burning out.
To sum up, if you’re someone who thrives in a remote, build-your-own-day environment, Smith.ai fits the bill. Just know there’s real structure and support behind all the flexibility—so you’re never left out on your own if something gets tough.
Technology is the engine powering Smith.ai, and it’s what makes working here feel pretty different from your average call center or office support job.
Smith.ai’s core workflow relies on smart virtual receptionist software and artificial intelligence, similar to what’s found in tools like My AI Front Desk. Day to day, you’ll use systems that:
Once you pick up the pace with AI call handling, it’s hard to imagine going back. Conversations feel so much lighter, and multitasking gets easier every day.
The tech environment here is streamlined for efficiency. Smith.ai integrates with a huge range of customer relationship management (CRM) systems and calendar platforms. Here’s the type of workflow you can expect:
Here’s a quick look at integrations:
The tech isn’t one-and-done—it keeps moving. Updates roll out all the time, enhancing speech recognition, speeding up response times, and letting the system handle more complex requests without a hitch. Some improvements you might notice on the job:
If you like tech that just works and keeps getting better, Smith.ai feels like a breath of fresh air. You show up, log in, and let the tools do some of the heavy lifting while you focus on making each customer experience count.
Smith.ai puts a real focus on building a workplace where everyone feels valued and respected, no matter their background. Let’s go into what that looks like in action.
At Smith.ai, diversity means more than ticking a box. The company actively recruits people from different regions, cultures, language backgrounds, and experiences. It's common to collaborate with coworkers from a variety of places and perspectives thanks to its fully remote setup, which helps reach a wide pool of candidates.
Recruitment efforts target a truly wide range of applicants, emphasizing the strengths of varied life experiences. Here’s how diversity reflects in Smith.ai:
Creating an inclusive environment is about daily habits, not just company slogans. At Smith.ai, everyone is encouraged to share ideas and participate, whether you’re a brand-new virtual receptionist or a team lead. They use:
The leadership team works on fostering open-mindedness and mutual respect, taking tips from successful consulting team management strategies that embrace diversity within remote teams.
Employee Resource Groups (ERGs) give people a place to connect and support each other. Smith.ai has started ERGs around several shared identities and interests:
There’s a clear effort to help everyone feel like they belong, whether you’re working from your living room in Texas or a small town on another continent.
The daily work culture at Smith.ai is what brings these values to life—when people from unique backgrounds are given space to grow, everyone benefits. The trust and respect woven into the team's foundation may be just as important as any technology Smith.ai uses.
Employees at Smith.ai have plenty to say about the day-to-day experience. Many virtual receptionists mention the independence and flexibility that comes from working remotely. Some appreciate the pay structure, while others value the skills they develop in communication and multitasking. There are mentions of the training process being helpful for those new to remote work, although a few reviews note that benefits are only available to those working over 30 hours a week.
Several receptionists note that the ability to support businesses from anywhere is a real highlight, but clear company communication and more accessible paid time off would help balance things further.
The team spirit at Smith.ai receives positive remarks from employees in different roles. Colleagues describe a supportive and encouraging atmosphere, with managers being approachable for questions. Some say it feels more like a close-knit group than a distant remote operation. Internal chat channels and meetings help team members feel connected, and there's a strong push towards collaboration and sharing tips for efficient call handling.
Employee reviews reveal:
Feedback on leadership is somewhat mixed. Some employees highlight approachable managers and a culture where suggestions are valued. Others mention they would like to see more transparency about policy changes and clearer guidance around benefits and PTO. Training and mentorship, however, are regularly praised – new hires report that mentors are patient and responsive, particularly during the first weeks.
Here's a sample breakdown of review ratings for management and support:
Smith.ai is considered a good fit for those who value remote teamwork and want a role where they can suggest improvements and see them implemented. That said, a few reviews mention that the lack of certain benefits can be a drawback compared to other companies offering remote customer service roles.
Landing a remote role at Smith.ai can be competitive, but it’s definitely doable if you know what to expect. Understanding their process ahead of time will give you a strong advantage. Here’s what you need to know if you want to throw your hat in the ring this year.
Right now, Smith.ai mainly posts openings for Virtual Receptionist and Customer Engagement Representative positions. You’ll need to:
Here’s a quick table outlining the timeline for each stage:
After you hit “submit,” most candidates get a confirmation email pretty quickly. If you proceed to the next round, you’ll need to:
Expect a straightforward but thorough process—Smith.ai’s team will keep you updated, so check your email often and reply promptly.
If you’re organized, communicate clearly, and genuinely want to support customers in a virtual environment, you’ve already got a foot in the door. Good luck!
Are you excited to start your journey with Smith.ai in 2025? Learn more about job openings and how you can apply by visiting our website. Take the first step toward an amazing career today!
So, that's the scoop on Smith.ai jobs in 2025. If you're looking for remote work that lets you help businesses and talk to people all day, it could be a solid fit. The company seems to offer a supportive team and a chance to grow, even if some folks wish the benefits were better. The application process is pretty straightforward, and you can do it all online. Just make sure you meet the requirements and are ready to handle calls or customer chats from home. At the end of the day, Smith.ai is all about flexibility and connecting with others—if that's your thing, it might be worth checking out. Good luck if you decide to apply!
Smith.ai mainly offers roles like Virtual Receptionist and Customer Engagement Representative. There are also jobs in outreach campaigns and support teams.
Yes, all Smith.ai jobs are remote. You can work from the comfort of your home, as long as you have a good internet connection and a quiet space.
You should have strong typing skills, be able to multitask, communicate well in English, and be comfortable using computers. Being friendly and reliable also helps.
Yes, Smith.ai offers paid training to help you learn the job. They also have mentoring and support to help you grow in your role.
Smith.ai pays competitive wages. Some employees may get health, dental, and vision insurance if they work enough hours. Paid time off may be limited for some positions.
Smith.ai offers flexible scheduling, so you can choose hours that fit your life. There are options for both part-time and full-time work.
You’ll use AI-powered tools to answer calls, schedule appointments, and manage customer info. Smith.ai also connects with popular scheduling and CRM systems.
To apply, visit the Smith.ai careers page, choose a job that fits you, and fill out the online application. Make sure your resume is up to date and be ready for an interview if you’re selected.
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