How Clear Speech & Language Moved There Wailist To 0 With An AI Receptionist

Introduction

Clear Speech & Language is a pediatric and adult speech therapy clinic in Anaheim, CA, built on one belief: communication changes lives. But as demand grew, their small, high-volume team struggled to keep up with the flood of calls and referrals without losing the warm, personal touch that defines their brand.

Operations manager, Tiffany, ran the business remotely while the owner juggled patient care and operations. With 200+ patients a day and a tiny admin team, every missed call meant missed care and missed revenue.

To protect their patient experience and margins, Clear Speech & Language turned to Frontdesk AI to launch an AI phone receptionist that could answer every call, capture every detail, and speak multiple languages. So their team could focus on what they do best: caring for people.

The Challenge

Before Frontdesk AI, the team relied on manual processes and a traditional Frontdesk:

• Lost revenue: Over eight months, they missed 10–11 referral sources opportunities worth thousands of dollars each.
  
  
• Incomplete messages: Key info like names, phone numbers, and next steps often went missing.
  
  
• Long calls: Simple questions stretched from 2 minutes to 20.
  
  
• Language barriers: Many families spoke Spanish, Farsi, or Russian, and hung up when no one could help.
  
  
• Leadership strain: Faxed referrals, insurance forms, and call-outs piled up while reception stayed “too busy on the phone.”
  
  
• No visibility: Tiffany couldn’t see what calls were being handled or lost.

"We’re a communication company,” Tiffany said. “But we had communication breakdowns everywhere between patients, referrals, and even our own team.”

— Tiffany Hurd, Operations Manager, Clear Speech

The Solution: Frontdesk's AI Receptionist 

Clear Speech & Language rolled out Frontdesk AI across their main line with one goal: let AI handle every inbound call so there team could handle what truly matters.

• Easy setup: “The easiest interface I’ve ever used,” said Tiffany. Even the owner used it on day one, no training required.
  
  
• Smart onboarding: The Frontdesk team mapped call flows for referrals, new patients, cancellations, and call-outs, then refined them quickly.
  
  
• Fast learning: Within days, we are capturing full details and recognizing referral, patient, and employee calls accurately.
  
  
• Multilingual support: Callers can speak Spanish, Farsi, Russian, and more there AI translates everything to English for the team.
  
  
• Automated workflows:
  
  
  • Referral partners get clear next steps and contact info.
    
    
  • Employee call-outs are logged and emailed to Vanessa.
    
    
  • Patient cancellations and questions are transcribed and stored.
    

The result: no new hires, no complex tech. Just a receptionist that worked perfectly from day one and kept improving.

The Results (After Just One Month with an AI receptionist)

1. 100% of Referral Opportunities Captured

Their AI instantly recognizes and qualifies referral calls, gathers complete info, and routes it correctly.

"The phone is our first line of revenue,” Tiffany said. “Now almost all of that revenue comes in through AI...and that’s how it should’ve been from the start.”

— Tiffany Hurd, Operations Manager, Clear Speech

2. From 20 Kids on a Waitlist to Zero

With phone time reduced, staff could finally clean up the schedule, process paperwork, and call families. Within weeks, the waitlist disappeared. Families now get care faster.

3. 4+ Hours a Day Saved

Call handling time dropped from 10–20 minutes to 2 minutes or less, saving 4+ hours daily. That time now goes to managing insurance, faxes, and in-clinic support instead of endless phone calls.

4. Inclusive, Multilingual Care

Parents who once hung up can now communicate in their native language.

“Our whole business is about communication,” Tiffany said. “Now we can finally reach people we couldn’t before.”

— Tiffany Hurd, Operations Manager, Clear Speech

5. Full Visibility & Accountability

Every call is transcribed and logged. Tiffany knows exactly who called, why, and how it was handled turning a former “black box” into a transparent, trackable system.

6. AI That Frees, Not Replaces, Humans

“AI didn’t replace us iit freed us,” Vanessa shared. “It took away the busywork so every human conversation could be more intentional and compassionate.”

— Tiffany Hurd, Operations Manager, Clear Speech

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