How a Merced Virtual Receptionist Can Transform Your Local Business Operations

October 7, 2025

Running a business in Merced means juggling a lot—calls, appointments, questions, and the constant worry that you might miss something important. If you’ve ever felt like your phone is both your lifeline and your biggest headache, you’re not alone. A Merced virtual receptionist can take a huge weight off your shoulders. Imagine someone (well, something) that answers every call, books appointments, and never needs a lunch break. It’s not sci-fi, it’s just smart business. Let’s look at how this simple change can totally shake up how your business runs day-to-day.

Key Takeaways

  • A Merced virtual receptionist keeps your business looking professional, even when you’re busy or out of the office.
  • You can set your own limits to control costs and avoid surprise bills each month.
  • Appointment scheduling gets easier and less stressful—no more double-bookings or endless back-and-forth.
  • Integration with thousands of business tools means your receptionist works with the systems you already use.
  • Your team can finally focus on real work, not just answering the phone or chasing down leads.

Enhancing Customer Interactions With a Merced Virtual Receptionist

When it comes to keeping your business running smoothly in Merced, the way you handle calls can make or break a customer's first impression. A virtual receptionist doesn't just answer the phone—it's the voice and attitude representing your business at every touchpoint. Here’s a closer look at what that means for your business.

Maintaining Professionalism on Every Call

Every phone call is an opportunity to show your business in its best light. Connecting with customers starts with how they're greeted and guided, even when you’re busy or away. A virtual receptionist delivers consistent professionalism with every answer, no matter the time or stress level in your office.

  • No more rushed or flustered responses from multitasking staff.
  • Caller questions get handled with clear, confident replies.
  • Always uses correct language, tone, and polite etiquette.
Customers can pick up on uncertainty or disinterest right away, but when every call sounds organized and professional, they’re more likely to trust your business from the very first word.

Immediate Response for Better Satisfaction

Think about the last time you called a business and hit voicemail. Annoying, right? Whether it's a potential new customer or a loyal client, no one likes waiting for answers. Virtual receptionists answer instantly, providing a real human connection (even if it's AI-powered) rather than a recorded message.

Compare how response speed influences satisfaction:

  • Fast response means fewer missed leads
  • Quick answers reduce caller frustration
  • Shows customers that their time matters

Personalized Greetings and Branding

A virtual receptionist can be trained to greet callers using your business name, unique language, and branding style. It feels less like a generic service and more like an extension of your own team.

  • Every call starts with a friendly message tailored to your brand
  • Special instructions and business info are always accurate
  • Multilingual greetings or specific scripts can be used for local needs
When calls feel personal and authentic, customers remember your business—and are more likely to come back or recommend you to others.

By setting your business up with a virtual receptionist, you take control of your customer interactions, raising the bar for professionalism, responsiveness, and a branded experience every single time the phone rings.

Round-the-Clock Availability for Your Merced Business

Virtual receptionist on screen in Merced office at night

Running a local business in Merced means juggling different schedules, last-minute customer needs, and the simple reality that life doesn't stop when your doors close. This is where a virtual receptionist steps in, quietly picking up calls and handling inquiries no matter the hour. Let’s break down why being available 24/7 can shift how your business operates—sometimes in ways you didn’t expect.

Never Missing a Customer Inquiry

If you’ve ever listened to a customer complain, “I couldn’t get through!”—you know it’s not just a missed call; it’s a lost opportunity. A virtual receptionist guarantees that every call is answered, day or night, giving your customers the sense that you’re always there when they need you. This means you keep conversations flowing, even when you’re away or tied up in something else.

  • Customers can call outside standard hours without feeling like they’re being ignored
  • New leads are captured as soon as they come in—no more waiting lists
  • Top FAQs and requests are handled instantly, not hours later
When you never miss a call, you never miss out on connecting with a customer who could have easily gone elsewhere.

Handling After-Hours Calls Seamlessly

Let’s be honest, not everyone wants to leave a voicemail or wait for a callback. A virtual receptionist hooks your customers up with real help after hours. Instead of hearing a cold recording, they get directed answers, appointments, or guidance—immediately.

  • Schedule appointments or collect messages regardless of business hours
  • Direct urgent issues to designated personnel based on your rules
  • Keep records of every conversation for follow-up or improvement

With My AI Front Desk’s virtual receptionist, your business can keep a professional front after closing time, without having to work late yourself.

Supporting Holidays and Seasonal Surges

During busy seasons—and especially on holidays—call volumes often spike and your normal team just can’t cover it all. Virtual receptionists step up so your business doesn’t experience bottlenecks or frustrated callers.

  • Customizable holiday schedules (set different responses for special days)
  • Handles as many calls as needed during peak periods
  • Scalable instantly if your business suddenly gets flooded (think promotions or emergencies)

If you want to see how this works in practice, Frontdesk’s always-available customer service makes it clear: you stay open for conversations even when you’re officially "closed."

You don’t need complex setups or lots of planning. Just define when and how you want your AI receptionist to answer, and suddenly, your doors are—virtually—never shut. That’s peace of mind, for you and your customers.

Cost Efficiency and Predictable Spending With Virtual Receptionists

Virtual receptionist at desk assisting local business calls

Running a business in Merced isn’t just about serving customers or ticking off a daily to-do list. Every penny counts, and overspending on front desk staff can catch you off guard. That’s where a Merced virtual receptionist comes into play, offering ways to better manage your costs and keep spending predictable—so you never feel like you’re throwing money out the window.

Reducing Labor and Overhead Expenses

It’s surprising how quickly traditional receptionist costs add up. There’s the salary, payroll taxes, benefits, maybe even some office space to think about—plus coverage for breaks, absences, and holidays. By switching to a virtual receptionist service like My AI Front Desk, you only pay for the services you actually use, not a full day regardless of call volume. Here’s what gets slashed or eliminated:

  • No need to hire or train new staff for the front desk.
  • Drastically lower overhead—no workspace or hardware needed for a physical receptionist.
  • No overtime pay, benefits, or paid time off to budget for.
With a virtual receptionist, most small businesses end up saving hundreds—even thousands—every month while keeping their service level high.

Setting Custom Usage Limits

Nobody likes surprises on their bill. Most Merced virtual receptionist services let you set specific usage caps or minute limits according to your needs. This way, you control your spending right down to the hour:

  • Pre-set daily, weekly, or monthly call handling minutes.
  • Get instant alerts when you’re nearing your threshold.
  • Adjust caps any time as your business grows or slows down.
  • Automatically route overflow calls to voicemail or a different line if limits are hit.

This approach can be a lifesaver for businesses that get swamped in certain seasons but want to avoid overpaying when things are slower.

Preventing Unexpected Billing Surprises

Nobody wants a hefty invoice because of an unexpected rush in calls or a service provider who nickel-and-dimes for every tiny service add-on. Virtual receptionists help avoid these headaches by:

  • Providing flat-rate or transparent per-minute pricing so there’s no second guessing.
  • Sending you real-time notifications about usage and approaching limits.
  • Allowing you to pause or change service level whenever you want.

A few simple steps can keep your costs in check:

  1. Decide your maximum budget for call answering each month.
  2. Set your virtual receptionist’s cap to match this budget.
  3. Review monthly usage reports to spot trends and fine-tune your plan.
  4. Take action quickly if your business picks up or drops off.
Predictable spending gives you one less thing to stress about, freeing you to focus more on the things that actually drive your business forward.

When you add up the dollars and sense—plus the flexibility—it’s easy to see why so many Merced businesses are moving to smart, cost-controlled virtual receptionists.

Streamlining Appointment Scheduling for Local Businesses

Appointment scheduling gets a lot smoother once you bring a Merced virtual receptionist into the picture. Local shops, clinics, and service providers can save themselves from the usual back-and-forth. Let’s look at how these digital helpers make things simpler for everyone—and why your team (and your customers) might never want to go back to pen and paper.

Integration With Online Calendars

A solid virtual receptionist connects directly with your existing online calendars. Whether you rely on Google Calendar, Outlook, or a more specialized booking tool, the system syncs appointments in real time. No lag, no surprises.

Benefits of direct integration:

  • Appointments show up instantly in your calendar
  • Staff can check availability from anywhere—phone, laptop, tablet
  • Last-minute changes update automatically
  • Avoids double-booking since everyone sees the same up-to-date calendar

It’s like having an extra pair of hands—except these hands never call in sick or lose the appointment book. If you want to see just how easy this tech can be, check out integrated scheduling solutions from Frontdesk virtual receptionist.

Appointment Confirmations and Reminders

Manual reminders are easy to forget, but automated systems can make sure customers never miss their booking. The virtual receptionist sends:

  • Confirmation text messages and emails right after booking
  • Reminder messages a day or two before each appointment
  • Reschedule/cancellation links so clients can quickly update their plans

A typical workflow might look like this:

This keeps your schedule full and reduces no-shows—no chasing down folks who forgot their appointment.

Eliminating Double-Bookings

One of the most annoying problems for any busy Merced business is realizing two people were promised the same slot. Good news: a virtual receptionist dramatically slashes the odds of this happening. Here’s how:

  • Calendar sync ensures slots get blocked off instantly
  • If two customers ask for the same time, the system only allows the first booking
  • If staff manually adds an event, it’s reflected in real time
  • Overlaps trigger instant notifications to the team for resolution
When your receptionist is digital, double-bookings turn from a weekly headache into a thing you barely remember happening. Suddenly, the whole scheduling process feels almost too easy.

With smoother bookings, clearer communication, and far fewer errors, Merced businesses are finding that handing scheduling over to a smart virtual system is less about keeping up and more about getting ahead.

Boosting Sales Conversion and Lead Management

Smiling receptionist at modern office front desk

The old way of handling leads—waiting to sort through messages and missing callbacks—isn’t just inefficient, it’s actively hurting your sales numbers. When you add a Merced virtual receptionist into the mix, though, things start to look different. You can move fast, respond professionally, and never let another opportunity slip away. Here’s how it works, step-by-step.

Promptly Responding to New Inquiries

The key to converting leads is speed and reliability. With an AI-powered receptionist such as Frontdesk, every call is answered right away, no matter the time.

  • Calls and texts get instant replies—no more voicemail black holes.
  • Prospective customers hear a live, friendly voice each time, which means less frustration and more trust.
  • Details from inquiries are recorded and can route directly into your CRM, keeping your pipeline clear and ready.
When leads reach out, immediate response means you’re top of mind—and top of their list.

Seamlessly Transferring Qualified Leads

It’s not enough just to answer calls. You need those potential customers routed to the right team members as soon as they qualify.

  • The system can pre-screen callers, gathering details about their needs.
  • Qualified leads get transferred right to your sales rep or closer on any device, keeping momentum high.
  • Unqualified calls can be handled politely and logged, freeing up your team’s time.

Typical Lead Handling Flow

Following Up Automatically on Missed Calls

Missed calls are money left on the table. A Merced virtual receptionist catches every slip-up:

  • If a call isn’t answered, the system sends a follow-up text or email instantly.
  • Clients feel remembered, not ignored—crucial for competitive industries.
  • Automatic reminders mean staff don’t have to backtrack or keep manual lists.
  • All interactions can be tracked and analyzed, so you stay informed about conversion rates and bottlenecks.

Sales Impact Table

  • Responding quickly closes more sales.
  • Automation keeps your team focused.
  • Consistency builds a strong reputation in the Merced market.

By plugging a virtual receptionist into your workflows and sales process, you’re making sure every inquiry turns into a real chance—and you’re not losing sales just because someone wasn’t at the phone. If your sales team ever feels like they’re treading water, this is how you start swimming forward.

Powerful Integrations: Connecting Your Tools With a Merced Virtual Receptionist

Virtual receptionists aren’t just about answering phones—they’re the glue that holds your apps and business processes together. For local Merced businesses, the right integrations can mean the difference between hours wasted in repetitive tasks and real progress on things that matter.

Syncing With Over 9000+ Business Apps

Your virtual receptionist can connect with more than 9,000 business applications, making almost any workflow possible. This means you don’t need to abandon the tools you already rely on (like your calendar, CRM, or project manager). Everything from appointment scheduling to payment reminders can be set up to happen on autopilot. Here’s what that actually feels like in the day-to-day:

  • Every new call is instantly pushed to your existing CRM.
  • Appointment updates show up in your Google or Outlook calendar before you even check your email.
  • Automated reminders go out to clients so you don’t have to remember to send them.
  • Payments, follow-ups, and even customer surveys can all be connected without manual steps.
Automation isn’t just about speed—it’s about removing the boring stuff so your team can do what you hired them for.

Automating Data Entry Into Your CRM

Let’s face it—manual data entry is no one's favorite task. Integrations mean your AI receptionist can log every call, collect key info, and update your systems automatically. If a new lead calls, their details pop right into your preferred database or CRM without a single keystroke from you. Over time, this definitely adds up.

And if you’re running a small business where every hour counts? That’s a game changer.

Triggering Custom Workflows Instantly

Because integrations go beyond the basics, your Merced virtual receptionist can actually kick off entire business processes as soon as certain events happen. For example, after a call with a potential client, your system might:

  1. Create a follow-up task for your sales rep.
  2. Send out a personalized email thanking them for calling.
  3. Add them to a drip marketing campaign handled by your email system.

This isn’t just theory—many businesses use AI virtual receptionists to tie together their intake, lead management, appointment scheduling, and follow-up, all without extra software headaches.

Why It Matters for Local Businesses

  • Less double-entry means fewer mistakes and lost leads.
  • Response times improve because nothing falls through the cracks.
  • You get a full history of every interaction across platforms—in one place.
  • It’s easy to scale as your company grows or as you expand service offerings.

For Merced businesses competing for attention, a virtual receptionist who plays well with your software stack is more than nice-to-have—it’s how you work smarter and get ahead.

Advanced Call Handling Features for Modern Businesses

Virtual receptionist in modern office using headset and computer.

Running a business in Merced now means juggling constant calls, new requests, and never-ending customer needs. If your phone system can’t handle the pace, you’re stuck playing catch-up. Let’s break down how a Merced virtual receptionist comes packed with advanced call handling features that actually match the pace of today’s business.

Unlimited Parallel Calls Without Busy Signals

Ever had more than one person call at the same time and one was sent to voicemail or just got the dreaded busy tone? That’s the past. Modern virtual receptionists support unlimited parallel calls. You could have a spike in customer activity—say, after launching a big local promo—and every customer gets through without waiting or hitting a busy line. It’s like your phone system suddenly grew an extra set of hands.

Key advantages of unlimited call handling:

  • Everyone gets a live response, even during peak hours
  • Prevents lost sales due to missed calls
  • Lets you ramp up call volume instantly during special events or emergencies

Custom Routing and Overflow Options

A real virtual receptionist does much more than just answer the phone—it can intelligently route callers or handle overflow when your team is swamped. Say your staff is all busy or it’s after-hours:

  • Calls can route to the most available person or department
  • If nobody’s free, overflow actions like sending callers to voicemail or forwarding to a manager kick in
  • You control the rules, so callers always land with the right person or message

Modern solutions like AI Front Desk allow you to easily set these routing rules with minimal setup. This keeps operations smooth—even when the unexpected happens.

AI-Driven Voicemail With Instant Transcription

Let’s face it, nobody enjoys digging through a pile of voicemails, especially when you’re already busy.

Here’s what an AI-powered voicemail system can do:

  1. Offer voicemail automatically when required
  2. Transcribe each voicemail message to text—read it instantly instead of listening
  3. Organize and store all messages in a dashboard for easy review

You’ll also receive alerts for new messages, keeping you informed and saving time.

When every message is transcribed and organized, nothing falls through the cracks and you’re never buried in missed calls.

Having these advanced features under the hood frees you—and your team—to actually work, not just man the phones. It’s a practical upgrade for any Merced business that doesn’t want to fall behind in 2025.

Real-Time Analytics and Performance Tracking

If you’re running a Merced business, you know that staying on top of your numbers is half the game. Real-time analytics from a virtual receptionist let you see what’s happening as it happens, not after the fact. That’s a big change—no more guessing about busy hours or wondering if you missed a lead. Your dashboard puts the hard data right in front of you, every day.

Monitoring Call Volumes and Patterns

You get a dashboard that displays all your calls, so you can spot your busiest times, recognize who’s calling, and see what kinds of questions come up most often. Most business owners use this info to:

  • Adjust staffing levels based on peak times
  • Schedule marketing around high-traffic moments
  • Quickly discover if certain services or promos are generating more calls

Here’s a quick example of what you might see:

Tracking Conversion and Missed Opportunities

Every call is tracked for outcome—booked, voicemail, hangup, lead, and so on. You can analyze, for example, how many first-time callers ended up booking an appointment or how many missed calls got quick follow-ups. A virtual receptionist system often supports:

  1. Lead capture for every call
  2. Automatic follow-up reminders
  3. Status reports for call outcomes (booked, pending, lost)
Keeping an eye on conversion rates and missed calls helps you catch issues before they start costing you money. If trends start moving the wrong way, you find out immediately.

Exporting Data for Business Insights

Sometimes you want the raw info for planning or reporting. With easy data exports from your receptionist dashboard, you can pull call logs, conversation transcripts, or response times in seconds. This is handy when you want to:

  • Run custom reports for monthly performance reviews
  • Share call stats with your team or partners
  • Import data into your business admin dashboard for more advanced analytics

Having instant access to all this info not only keeps you informed, but it sets you up to make changes that actually matter. Your business becomes more responsive, and so do you.

Improving Team Productivity and Focus

Keeping your team focused on meaningful work can make all the difference. With a Merced virtual receptionist, repetitive interruptions and urgent-but-unimportant calls stop crowding out your biggest projects. Let’s break down how this really helps your staff keep their eyes on what matters most.

Reducing Distractions for Core Staff

Phone calls are constant distractions, and even a few seconds spent switching tasks adds up to real lost productivity. Offloading front desk calls to a virtual receptionist means your staff aren’t pulled away by ringing phones, wrong numbers, or routine customer questions.

Key improvements:

  • Uninterrupted work blocks for technical, sales, or management staff
  • Fewer context switches, which helps people stay clear-headed
  • A more peaceful, less chaotic office atmosphere
The moment you cut out those random interruptions, teams get more done—fast. You might be surprised how much brainpower phones can actually waste in a day.

Delegating Routine Inquiries Efficiently

Not all calls deserve equal attention. With a virtual receptionist, you naturally send the basic stuff elsewhere:

  • Answering hours, directions, or frequently asked questions
  • Collecting and passing on employment inquiries
  • Scheduling and confirming appointments

For a good example, My AI Front Desk even supports multilingual calls and can text out reminders or responses, taking that off your plate entirely (AI-powered phone receptionist).

Allowing Your Team to Prioritize Higher-Value Tasks

When staff aren’t pulled off their work for the little stuff, everyone can focus where it counts:

  1. Salespeople can spend energy on qualified leads.
  2. Technicians, clinicians, or consultants focus on billable work.
  3. Managers stay in strategic mode, not firefighting mode.

Here’s a quick look at the time savings from offloading common tasks each week:

When you block out nearly a full workday of busywork, you’re not just making life easier—you’re giving your whole team breathing room to tackle what brings in revenue and drives growth. If your organization feels stretched thin, this is one change that’s pretty easy to test (and tough to go back from).

Seamless Onboarding and Scalability for Businesses in Merced

Starting with a Merced virtual receptionist isn’t some weeks-long ordeal. You can get set up and running in minutes, not days. This helps local businesses respond fast to new challenges, whether it’s sudden call volume after a big promotion or a longer-term growth spurt. Here’s how onboarding and scaling up usually works:

Effortless Setup and Quick Launch

  • Sign up online and set parameters for your business needs.
  • Answer a few business-specific questions—hours, key contacts, call routing preferences.
  • Forward your business line, do a test call, and you’re operational instantly.
  • Real-time integrations with your existing calendars and CRMs are a breeze, eliminating manual work. For those looking for 24/7 support or easy pricing models, Starter or Pro plans get you going—no need for big IT investments.

Flexible Plans for Growing Needs

  • As your business changes, update your plan in a few clicks—no contracts or hidden fees.
  • Start on a basic plan and move up as you get more calls or need advanced features like analytics, extra workflows, or integrations with other apps.
  • Specialized support and unlimited seats are available for bigger teams or higher call volumes.
  • White-label and affiliate programs allow agencies to resell services under their own brand, so you can even expand outside your original niche if you want.

Sample Plan Comparison Table:

Easy Adjustment for Expansion or Seasonality

  • Modify call handling instructions on the fly for busy periods, specials, or holidays.
  • Update business details, scripts, or call flows as services expand or change.
  • Use real-time usage tracking and custom usage limits to control costs during slow months or ramp up when business booms. You can even put part of your receptionist usage on hold and bring it back later without hassle.
There’s something freeing about scaling up or down without renegotiating contracts or calling for tech support. Businesses can breathe easier knowing the system will match their current pace—whether growing, shrinking temporarily, or just testing out a new line of business.

For businesses that want to avoid getting bogged down in setup or complex tech, onboarding with a Merced virtual receptionist means you can focus on customers, not administrative headaches. Tailor your plan as you go—keep it simple, nimble, and ready for anything. If you need more details about hands-on setup or which plan is best for your size, check out these tips and trends about AI receptionists to help you pick the right fit.

Delivering an Inclusive Customer Experience

A Merced virtual receptionist brings more to the table than just picking up calls—it can make your business feel accessible to everyone. By focusing on inclusivity, you ensure every caller, no matter their language or background, feels welcome. Here’s how:

Multi-Language and Bilingual Call Handling

Your customers don’t all speak the same language at home. Offering bilingual or multi-language support isn’t just a feature; for many folks, it’s a relief.

  • The receptionist can switch languages based on the caller’s preference.
  • Clear, friendly scripts are used in each supported language—no awkward robotic translations.
  • You can update the language options as your community shifts over time.

Table: Example Language Capabilities

Serving a Broader Local Audience

An inclusive receptionist isn’t picky. It helps you:

  1. Be available to non-English speakers, including new residents and tourists.
  2. Build trust with longtime locals who are more comfortable in their family language.
  3. Remove barriers for callers who might otherwise avoid reaching out.

Making Your Services Accessible and Welcoming

Accessibility isn’t just about languages. It’s about being open, patient, and helpful for every caller:

  • The virtual receptionist is consistent—no mood swings or frustration, even with tough calls.
  • Callers with speech difficulties or who are nervous on the phone get a clear, no-rush response.
  • Option for text-based communication if someone prefers not to speak.
When you make every caller feel at home, you’re not just getting more business—you're building real connections in your community. People remember when a business treats them like they belong.

Everyone should feel welcome when reaching out to your business. At Frontdesk, our AI phone receptionist is ready to help every customer, anytime, day or night. Try it out for yourself and see how easy it is to create a better experience for everyone. Visit our website today and start making your business more open to all.

Conclusion

So, that's the big picture. A Merced virtual receptionist isn't just some fancy tech add-on—it's a real shift in how your business can handle calls, book appointments, and keep customers happy. You get to stop worrying about missed calls or scrambling to answer the phone at all hours. The AI handles it, and it does it fast. Plus, you can set your own rules, keep costs in check, and even plug it into the tools you already use. It’s kind of wild how much smoother things run when you let the small stuff go on autopilot. If you’re tired of juggling calls or losing leads after hours, maybe it’s time to give a virtual receptionist a shot. Your team will thank you, and honestly, your customers probably will too.

Frequently Asked Questions

What is a virtual receptionist and how does it help my Merced business?

A virtual receptionist is an automated service that answers your business calls, takes messages, and helps with scheduling. It helps your Merced business by making sure no call is missed, giving customers quick answers, and saving you money compared to hiring a full-time staff member.

Can the virtual receptionist answer calls after business hours or on holidays?

Yes! The virtual receptionist works 24/7, even on weekends and holidays. This means your customers can always reach your business, no matter the time or day.

How does the virtual receptionist keep my business calls professional?

The virtual receptionist uses clear and friendly language, follows your business’s script, and can greet callers with your company’s name. This keeps every call sounding professional and on-brand.

Will I know if I’m about to go over my minutes or budget?

Yes, you can set a limit on the number of minutes your virtual receptionist uses. You’ll get alerts when you’re close to your limit, so there are no surprise bills.

Can the virtual receptionist schedule appointments for my customers?

Absolutely! The virtual receptionist can book appointments, send reminders, and even connect with your online calendar to avoid double-bookings.

Does the virtual receptionist work with my other business tools?

Yes, it connects with thousands of apps through Zapier. This means it can update your CRM, send follow-up emails, or trigger other workflows automatically.

Can it handle calls in different languages?

Yes, the virtual receptionist can speak multiple languages or switch to bilingual mode. This helps you serve more people in your local community.

How quickly can I set up the virtual receptionist for my business?

Setup is fast and easy. Most businesses can get started in just a few minutes by giving some information about their company and choosing their settings.

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