How Aurora Answering Service Can Boost Your Business Communication in 2025

October 7, 2025

Running a business in 2025 means your customers expect quick answers and a personal touch, even at odd hours. That's where Aurora answering service steps in. It's not just about picking up the phone—it's about connecting with callers, booking appointments, and making sure every lead gets handled right away. Aurora answering service can handle a flood of calls, work with your favorite business apps, and keep things running smoothly even when you're slammed. If you're tired of missed calls, confusing voicemails, or trying to juggle customer questions after hours, this service might be the backup your business needs.

Key Takeaways

  • Aurora answering service gives your business 24/7 call coverage, so you never miss a customer, no matter the time.
  • It connects with your CRM, scheduling tools, and thousands of other apps, keeping your data updated without extra work.
  • You can handle unlimited call volumes—no more busy signals or lost leads when things get hectic.
  • AI-powered features let you book appointments, qualify leads, and even send texts or documents during calls.
  • You control business hours, usage limits, and privacy settings, so Aurora answering service fits your workflow and budget.

Enhancing Customer Interactions with Aurora Answering Service

Customer service agent answering phone in vibrant office.

No one likes missing out on business simply because no one picked up the phone. Aurora Answering Service covers you around the clock — weekends, holidays, late-night emergencies, you name it.

  • Every call is answered, no matter the hour.
  • No more worrying whether someone’s at the desk or out for lunch.
  • Customers can get help and information even when your physical office is closed.

Here’s a quick look at how 24/7 coverage impacts your customer experience:

Having Aurora as your first line of contact means your business never sleeps — you’re available before, during, and after standard hours. Customers won’t feel ignored, even if you’re personally off the clock.

Consistency matters, and so does a customer feeling like they’re heard. Aurora’s system is designed to understand your company’s unique voice, so answers sound like you — not a generic robot.

  • Custom responses for common questions or scenarios
  • Recognition of repeat callers, so conversations pick up right where they left off
  • Ability to route or escalate special requests to human staff as needed

If you’ve ever called a business and gotten three different answers from three different people, you’ll know how valuable it is to have real consistency. Customers feel respected and understood, and your brand never comes across as scatterbrained.

Nobody likes to wait, especially when it feels like no one is listening. With Aurora, every call is picked up instantly, which builds trust over time. Customers know they won’t be sent to voicemail or ignored.

  • Calls never go unanswered, even during peak periods
  • Immediate confirmation reassures callers their needs are in progress
  • Urgent requests are flagged and escalated, so nothing crucial is missed
Quick, responsive answers make a real difference — people are much more likely to come back if they know reaching you won’t be a hassle.

Aurora Answering Service isn’t just about taking calls; it’s about giving every caller the attention and speed that keeps them coming back. That’s how trust and loyalty are built, one call at a time.

Seamless Integration Across Platforms for Streamlined Operations

Getting your business tools to actually talk to each other shouldn’t feel like solving a Rubik’s cube blindfolded. With Aurora Answering Service, everything connects without the usual tech drama. Let’s break down why this matters—and how it works in real business life.

Connecting with your CRM and Scheduling Tools

Aurora connects directly to your CRM, calendars, and scheduling apps, so every call updates your business records without you lifting a finger. Sales reps and support teams don’t have to re-enter information or chase down customer details—everything is right where you need it.

  • CRM integration updates contact info instantly after each call
  • Appointment bookings appear automatically on your calendar
  • No need to flip between tabs or manually sync data

This means your front desk is smarter and way less demanding than your last phone system.

Zapier Integration with Thousands of Apps

Imagine every app you use—email, invoicing, even that oddball internal tool—syncing up perfectly. Aurora supports Zapier integration with thousands of apps, so you can set up complex workflows without pulling your hair out.

Here’s what these connections look like in practice:

  1. When a call ends, customer records update and tasks are generated for follow-up.
  2. Appointments get booked and trigger reminders for both staff and customers.
  3. If someone leaves a voicemail, the transcript lands in your ticketing system instantly.

It cuts down on manual work, keeps info up-to-date everywhere, and gives you back hours each week.

Missing tasks and data-entry errors become a thing of the past when your systems talk to each other in real-time.

Synchronizing Data in Real Time

Data sync used to mean: “Eventually, someone updates the spreadsheet and maybe you see it.” Not anymore. Aurora’s real-time updates push new info across your platforms instantly, so your team always works from the latest data.

  • Staff can monitor leads or schedule changes as they happen
  • No more clashes because someone booked the same slot twice
  • Reporting and analytics always reflect the current state of play

If you crave smooth operations that won’t bottleneck as you grow, this is the modern way to do it. Real-time syncing keeps everyone on the same page, whether you’re managing dozens or thousands of calls a day.

For businesses looking for reliable integration, AI-powered phone agents can make the difference between a system that just answers calls and one that actually drives results.

Handling Unlimited Call Volumes Without Missing a Beat

Running a business used to mean bracing for the phone to ring off the hook—especially during those moments you could least afford dropped calls. But things are different with Aurora Answering Service. Your business never has to fear being overwhelmed by too many calls at once. No more busy tones, no more frazzled staff, just smooth, continuous conversations—no matter how quickly the phone lines light up.

Scaling Effortlessly During Peak Times

Back in the day, when a product launch or a viral post hit, you'd end up with a bottleneck at the phone. Aurora scales instantly, so dozens, hundreds, even thousands of calls get answered just as quickly at 3 PM on a Monday as at midnight on a holiday. Peak season doesn’t mean peak stress anymore.

What scaling effortlessly looks like:

  • Instant response to ALL customer inquiries, even at the busiest moments.
  • No manual queue management or frantic hiring just for one event.
  • Real-time elasticity—if you go from 10 to 10,000 calls an hour, the service keeps up.

Here's a basic comparison of traditional vs. Aurora-powered call handling:

No More Busy Signals or Missed Opportunities

Remember when missed calls meant missed sales? Aurora keeps every line open. Whether the tenth caller is a loyal client or your next big customer, they get answered. It doesn’t matter if it’s tax season, a special promo day, or even midnight on New Year’s Eve. Your customers never hear a busy signal.

A few perks:

  • Every call is picked up, every time.
  • Overflow? No such thing. There’s capacity for everyone.
  • Missed calls, voicemails, and callbacks are tracked automatically—nothing falls through the cracks.
Aurora becomes the safety net for your business communications, making every lead or client feel like they’re your only priority, even when they aren’t the only one dialing in.

Maintaining Brand Consistency Across All Calls

When things get hectic, consistency is usually the first thing out the window. Aurora’s AI-powered receptionist keeps your greeting, script, and branding the same for everyone who calls. Whether you’re handling one inquiry or one thousand, it’s the same helpful tone and accurate answers that represent your business perfectly.

Here’s how Aurora covers you:

  • Every caller gets the same welcoming introduction and polished information.
  • No human error or script deviation during high-pressure moments.
  • Your brand voice is perfectly preserved, whether it’s the first call of the morning or the 600th right before closing.
  • You can always review any interaction, since calls and outcomes are logged in detail for your records.

For businesses with ambitions to grow, or just ones tired of scrambling during rush hour, this AI-powered phone receptionist gives you the tools to take on unlimited call volume with zero headaches, scaling as big as you dare.

AI-Powered Appointment Scheduling and Lead Qualification

Team using AI-powered tools in a modern office

Let’s be honest: no one likes phone tag or those endless back-and-forth emails about appointment times. With Aurora Answering Service, that frustration is out the window. Calls and texts are now doorways to instant bookings. Customers can reach out any time, and the system can secure a spot on your calendar right away—whether it’s after dinner or in the middle of the night. Plus, there's no difference in service quality. Late-night callers, early birds, and everyone in between get the same fast answer and easy scheduling. If your business books a lot of meetings, this is a game changer for keeping your schedule full and your customers happy. For more on this, see how an AI Phone Receptionist automates bookings and follow-ups.

Aurora's automatic booking doesn’t just save time—it reduces the headaches that usually come with manual scheduling, leaving your team to focus on real work.

Automated Lead Capture and Data Entry

You know what’s a pain? Copying down numbers, names, and “how did you hear about us?” responses from phone calls. Aurora skips all that busywork. Every caller’s info—name, contact, interest, and more—gets captured and entered into your system automatically. If the lead is just browsing, that’s noted too, so you can sort what’s urgent vs what can wait.

Here’s how the process looks:

  1. Call or text comes in, AI grabs all the key info.
  2. Details are entered into your CRM, no human input needed.
  3. Hot leads are flagged and routed for fast follow-up.

No more lost sticky notes. No more missed details.


Boosting Sales Conversions with Rapid Follow-up

We all know speed matters. The faster you follow up, the more likely a prospect is to say yes. Aurora doesn’t just sit on leads—it can trigger a follow-up message or call the moment someone shows interest. That means your business becomes the one that always calls back first. Prospects are more likely to remember you, and you make it nearly impossible for a competitor to jump in front.

How Aurora speeds up follow-ups:

  • Sends confirmations and thank-yous immediately after booking.
  • Sends custom texts or booking links the moment an inquiry comes in.
  • Reminds team members when a hot lead is waiting in the CRM.

And since it all happens without extra work, your staff can focus on closing deals instead of chasing down prospects. If you’re interested in more ways AI receptionists can help businesses grow, check out how the AI receptionist boosts lead capture and profits.

Getting back to leads within minutes instead of hours—sometimes that’s all it takes to win new customers. Aurora makes it happen, every time.

Advanced Texting Workflows to Nurture Leads On the Spot

In 2025, speed and context matter a whole lot when turning an inquiry into a warm lead. Aurora Answering Service gives businesses texting tools that work in real time, letting you follow up during calls—not hours later—when interest is high and details are still fresh.

Sending SMS Links and Documents During Calls

No customer likes to wait days for a brochure or a link. With Aurora, you can set up situations so that if a caller asks for product information, a PDF or website link is texted out instantly—right during the call. This means that while you’re wrapping up the conversation, your prospect is already clicking through what they asked about. You don’t need to chase them; they have it all in hand, improving the odds they’ll move forward.

Customized Text Actions Based on Call Context

The standout thing here is flexibility. Aurora’s AI figures out what’s needed from the conversation and follows your rules, not a script. Some classic examples:

  • Someone calls to book: Aurora immediately texts a booking confirmation and a calendar link.
  • A client needs an invoice: The service texts a direct, secure link to the invoice—no more waiting or manual follow-up.
  • Caller asks about your latest deal: Their phone buzzes with the promo code, even before they hang up.

Here’s a clean table showing common use-case triggers:

Simplified Setup Without Coding Skills

Setting up these texting workflows doesn’t require a developer or any technical know-how. You type out plain English instructions describing what should happen when certain topics come up—Aurora’s system does the rest. Setup steps typically look like this:

  1. Choose a common call scenario (like “asks for appointment”).
  2. Write the text message you’d like sent in response.
  3. Activate the workflow in your Aurora dashboard.
  • No coding
  • No complex flowcharts
  • No IT department required
With Aurora’s advanced texting, you build trust by giving people what they want right in the moment—and suddenly, following up stops feeling like work and starts producing real results.

Controlling Call Activity with Customizable Business Hours

It's always a headache when calls arrive outside your work hours, or your team is scrambling to handle time zone challenges. With Aurora Answering Service, you get practical tools to take control of your incoming calls and provide the right response every time—without hiring more staff or staying on call 24/7.

Setting and Adapting Receptionist Schedules

You can easily set clear business hours for when your receptionist (AI or human) should pick up. Adjusting the schedule is straightforward—just set your weekly opening and closing times, and tweak them for special events or busy stretches. The flexibility matters most for businesses with changing hours or those who want coverage only during peak booking times.

  • Set daily, weekly, or custom hours
  • Instantly update for last-minute events
  • Differentiate between routine and holiday schedules

This level of scheduling saves time and avoids confusion for both your team and your customers.

Managing Holidays and Time Zone Differences

We all know how messy communication can get when holidays and global clients enter the mix. Aurora lets you plan ahead by creating custom holiday calendars and supports handling calls in multiple time zones without hassle.

If your business runs internationally or just likes to stay organized, having intuitive holiday and timezone settings is huge.

Ensuring the Right Message Every Time

Gone are the days of customers getting the wrong voicemail or awkward after-hours messages. Aurora helps you craft tailored responses based on both the day and hour a call comes in, whether it's a speed bump like a surprise office closure or just the usual weekend hours.

  • Set unique greetings for after-hours
  • Create auto-replies during holidays
  • Customize messages by region and time
Even small tweaks to scheduling and messaging can add up, leaving callers feeling understood and cared for—no bot-sounding mistakes or generic "we're closed" replies.

If you're juggling complex hours or want tech that handles call timing simply, bilingual support and 24/7 reception with customizable setup make Aurora stand out from old-school services.

Maximizing Cost Efficiency with Usage Controls

Business professionals using technology for efficient communication

Modern businesses want reliability without runaway expenses. Aurora Answering Service steps in with usage controls that put you in the driver's seat. You control exactly how much you spend, matching support to your business needs with no waste.

Setting Maximum Receptionist Minutes

You can establish a hard ceiling on how many minutes your AI receptionist works—per day, week, or month. This means never being surprised by a big bill just for a busy week. Here's how this setup works:

  • Set daily, weekly, or monthly limits based on your operational rhythm
  • Adjust your maximum as business grows or slows
  • Separate minute allocations for different departments or team members
  • Choose what happens when you hit your cap—voicemail, notification, or redirect

Sample Receptionist Minute Setting Table

When every minute counts, a clear limit helps keep your budget predictable—especially during busy months or slower periods where you don’t need the same coverage.

Real-Time Usage Tracking and Notifications

No more crossing your fingers and hoping costs are on track. Aurora’s live dashboard shows exactly how many minutes you’ve used with downstream options:

  • Check current usage at any time
  • Automated notifications when usage hits 75%, 90%, and 100% of your set limit
  • Export simple reports to Excel for budget meetings or quick checks

Optimizing Budgets During Seasonal Fluctuations

Every business has slow and busy seasons. Aurora lets you tweak your coverage and expense in real time—no locked-in contracts or hidden charges. If it’s spring and calls spike, bump up your minutes. In a quieter winter month, scale back and save money. For growing teams, it's easy to expand coverage as you go—making this flexibility a popular pick for those who manage costs with changing business volume.

  • Edit limits instantly to match campaign bursts or lulls
  • Multiple plans suited for startups, SMBs, and larger teams
  • Built-in features ensure you never miss high-priority calls, even on a smaller plan

If you've struggled in the past with answering service bills that snowballed out of control, this kind of granular control is refreshing. The right usage control means peace of mind for your finance team and uninterrupted service for your customers.

Maintaining Data Security and Privacy at Scale

Aurora Answering Service keeps data security and client privacy at the center, especially as businesses handle more sensitive information and call volume grows. Companies need to feel confident that when a customer's details are shared—whether it's a phone number, personal request, or billing question—it won't end up in the wrong hands. Here's how Aurora stays on top of safety and privacy, even as your operation gets bigger:

Adhering to the Latest Privacy Regulations

  • Aurora actively tracks new laws in data privacy, such as stricter standards rolling out in 2025 (including revised GDPR and CCPA versions).
  • All client and customer data is encrypted during transmission and storage, reducing risks from hackers or accidental leaks.
  • User consent protocols are automatically built into call and text workflows. Callers get informed about their data use.

Safeguarding Sensitive Client and Business Data

  • Calls, transcripts, and texts use end-to-end encryption—no plain text stored anywhere.
  • Role-based access: Only authorized staff can view full conversation data or export logs.
  • AI models are sandboxed and trained only on business-approved info, preventing data spills across clients.
  • Automatic session timeouts and two-factor authentication are required for all admin accounts.

Automatic Backups and Access Controls

  • Data is backed up daily onto secure, geo-diverse servers to prevent loss—accidental deletions or cyberattacks won't wipe you out.
  • Access logs: Every system login, download, or administrative action is tracked and available for audit.
  • Easy tools for managers to define who can access what, scaling smoothly as your team grows.
Aurora's approach to privacy means you never have to choose between smart customer service and secure, private interactions. Security isn't a bonus—it's baked into every feature.

Key Points Recap:

  • Aurora always keeps up with changing privacy laws.
  • Encryption protects data in transit and at rest.
  • Daily backups and strict controls mean your data is safe no matter how big you grow.

Personalizing the Aurora Answering Service for Your Business

When it comes to business communication, one-size-fits-all never really fits anyone well. Aurora's answering service really leans into that idea—companies aren’t cookie-cutter, so why should your phone system be?

Customizing Knowledge Bases for Accurate Answers

Building an effective AI receptionist starts with "teaching" it about your business. With Aurora, you load up a bespoke database of your company's details—FAQ, product specifics, staff bios, preferred greetings, the works.

  • Update the knowledge base anytime as your services or policies change
  • Include specific answers, tone guidelines, even pronunciation tweaks for names
  • The database grows over time, never stays static

This way, callers get accurate, branded answers every time. No more confusion where "someone will call you back"—the AI gives callers what they need immediately, in a way that sounds just like your brand.

Setting Brand Voice and Messaging Preferences

Your customers hear your brand's voice in every interaction. Aurora lets you pick the tone (cheerful, formal, relaxed—you name it), customize opening and closing lines, even adjust greetings for different times of day or special occasions. Handy for businesses with unique personalities, or those that need to sound ultra-professional.

Preset messaging options you can control:

  • Opening scripts for different departments
  • Custom hold messages and FAQ prompts
  • Dynamic language preferences for multilingual callers

Here's a quick table to break down messaging customization:

Continuous Learning from Customer Interactions

Aurora doesn’t stand still. The service analyzes interactions to spot gaps or repeat questions. Over time, it gets better at answering tricky queries and learns new company info without you needing to keep fixing things behind the scenes.

  • Monitors call logs and text transcripts
  • Identifies new common questions to add to the knowledge base
  • Adjusts scripts based on positive or negative customer feedback
The real beauty: as Aurora handles more calls, it steadily becomes a sharper, more reliable front desk for your business—without you lifting a finger.

Don’t underestimate the impact of tailored communication on customer confidence. In 2025, good service will start (and often end) with smart personalization, and with Aurora, you’re not left hoping your brand sounds right—you just know it does.

Proactive Analytics to Drive Communication Improvements

Office workers using headsets in a modern workspace

Sticking with your gut is fine for some things, but when it comes to running a business in 2025 you need real data. Aurora Answering Service doesn’t just capture calls—it gives you the tools to actually use what you learn.

Accessing Call Transcripts, Texts, and Voicemail Logs

Ever wish you could replay a confusing customer call, or see exactly what your team promised a caller? Now you can. Every call, text, and voicemail is logged and available right in your dashboard. Searching through these records only takes seconds, not hours. You can:

  • Review full call transcripts to resolve disputes or confirm details
  • Scan text message logs for missed follow-ups
  • Listen to voicemails without hunting through your inbox

With this setup, you get not just a record for the sake of it, but the ability to act. For a closer look at these features, check out this overview of real-time oversight tools.

Identifying Peak Call Times and Customer Trends

You can’t fix what you can’t see. Aurora's analytics break down:

Here’s how you might use this info:

  1. Schedule more staff during Monday morning rushes
  2. Notice weekend activity growing, and test new scripts for after-hours support
  3. Find recurring topics—maybe there’s a product issue or policy you need to clarify

Transforming Every Call into Actionable Insights

Don’t leave those call logs to gather dust. Aurora's dashboard nudges you with flagged trends or odd spikes. If your calls double after a new ad campaign, it’s clear as day. If customers keep asking about the same thing, you see it. What next? You can:

  • Adjust staff schedules to cover new peaks
  • Share common concerns with your product team for fixes
  • Measure if changes you make actually lower complaint calls
Aurora doesn’t just report the numbers. It gives you bread crumbs, so you know exactly where to make the next move, keeping you one step ahead of mountains of daily business noise.

If you want to make smarter calls—see what’s working, cut what’s not, and get results minus the guesswork—analytics are key. That’s why services like Aurora build these features right in, making every conversation an opportunity for business growth. And if you’re thinking about launching your own branded version of a solution with these analytics, you can always explore more about their white-label platform.

Supporting Growth and Scalability for Modern Businesses

Managing growth shouldn’t mean losing sleep over chaos. Aurora Answering Service makes scaling feel almost, well, boring—like it’s the most natural thing ever. No matter if you’re a startup or well past IPO, this platform adapts without the dreaded growing pains.

Effortlessly Adding Users and Managing Multiple Accounts

  • Instantly invite new team members as your business expands.
  • Manage individual or department accounts, all under one platform.
  • Customize access levels so each person only sees what they need—no confusion.
Adding new people or teams should never slow you down. That’s why Aurora lets you set up and split access in a few clicks, so onboarding doesn’t get in your way.

Adapting to Viral Surges or Seasonal Spikes

  • Scale up instantly during busy times—no need to warn the system.
  • AI handles call volume, whether you’re hit by a holiday rush or unexpected attention online.
  • Downgrade or pause as needed—pay for what you use.

Seasonal Volume Example:

Suitability for Startups Through to Large Enterprises

  • Simple enough for a team of two. Robust enough for thousands.
  • Works just as well for a side hustle as it does for national support centers and franchise owners.
  • Integrates with your favorite tools—no need to overhaul your whole stack just to grow.
  • Choose your scale—add, pause, or remove features as needed.
  • Set up distinct call flows for different brands or departments.
  • Use one dashboard for all your locations, no matter how many you open.
Aurora doesn’t just grow with your company’s needs; it actually lets you focus on the good part—getting and keeping more customers. Scale isn’t something you have to wrestle with. Aurora makes it automatic.

Transforming Customer Expectations with AI Front Desk Capabilities

Forget old-school busy signals and long voicemails—2025 customers expect answers instantly, day or night, and they want to feel like more than just another ticket number. AI front desk technology is completely flipping the script on what people expect from business communication. It’s not just about answering calls anymore. Now, it's about anticipating needs, giving each caller a unique experience, and making every interaction simple and smooth. Services like My AI Front Desk’s white-label receptionist have made it possible to keep up with rising customer demands while keeping costs way down compared to hiring more staff.

Meeting Demands for Instant and Personalized Service

The companies people love in 2025 have one thing in common: speed. AI receptionists reply in milliseconds, so questions get answered right away. But there’s more than just being fast:

  • Every call, text, or chat gets a response that feels one-on-one—not canned or generic
  • Appointment booking, order status, and complex questions get handled 24/7, not just during business hours
  • AI learns from past interactions to make each conversation more personal over time

No one likes repeating themselves or waiting on hold, so getting help immediately is the new normal.

Balancing Automation and Human Touch

People still want a human feel, even if they’re talking to a bot. Advanced AI makes this possible by blending efficiency with:

  • Live transfer options if the conversation needs a real person
  • Remembered details (like order numbers or preferences) so callers aren’t starting from scratch
  • Friendly, brand-consistent language that matches each business
An AI front desk shouldn’t feel robotic—it should make customers feel understood while handling routine calls with total efficiency.

Aligning with the Future of Seamless Customer Experience

Businesses not keeping up risk falling behind. Here are a few ways to stay ahead:

  1. Use AI front desk tech that adapts as customers’ needs change
  2. Regularly update your knowledge base so AI always has the latest info
  3. Combine automation for routine tasks with a direct line to staff for special cases

Companies using AI-powered services get better feedback, fewer dropped calls, and more loyal customers. AI is not just catching up to human agents—it’s setting the bar higher every day, and by 2025, expectations have already changed for good.

AI front desk tools can help you answer calls, book meetings, and give quick answers to your customers, all day and night. You won’t have to worry about missing a call while you’re busy. Try Frontdesk today and see how easy it is to keep your customers happy. Visit our website to get started now!

Conclusion

So, here’s the bottom line: Aurora Answering Service is like that reliable friend who always picks up the phone, no matter what time it is. In 2025, when customers expect quick answers and businesses can’t afford to miss a single call, having Aurora on your side just makes sense. It takes care of the routine stuff, lets your team focus on bigger things, and keeps your customers happy—even if they call at 3 AM. Plus, it’s easy to set up and grows with you, so you’re not stuck with something that can’t keep up. If you’re tired of juggling calls, missing leads, or worrying about after-hours support, maybe it’s time to let Aurora handle it. Your business—and your sanity—will thank you.

Frequently Asked Questions

What is Aurora Answering Service and how does it help my business?

Aurora Answering Service is a smart virtual receptionist that answers calls, schedules appointments, and handles customer questions for your business, all day and night. It helps you never miss a call and gives your customers quick, friendly service every time.

Can Aurora Answering Service work with my current tools and software?

Yes! Aurora connects easily with your existing CRM, scheduling apps, and other tools. It can also link to thousands of apps through Zapier, so all your business data stays up-to-date and in one place.

Will Aurora Answering Service handle a lot of calls at once?

Absolutely. Aurora can answer unlimited calls at the same time, so you won’t lose customers during busy times. There are no busy signals, and every caller gets the same great service.

How does appointment scheduling work with Aurora?

Aurora can book appointments for customers over the phone or by text, instantly adding them to your calendar. It also captures new leads and follows up quickly to help you get more sales.

Can Aurora send text messages during calls?

Yes. Aurora can send SMS links, documents, or custom messages to your customers while on a call, based on what they need. You can set up these texting workflows without any coding.

How do I control when Aurora answers calls for my business?

You can set your business hours and holidays in Aurora. The service will only answer calls during the times you choose, and you can adjust the schedule anytime to fit your needs.

Is my business and customer information safe with Aurora?

Yes, Aurora follows the latest privacy rules and uses strong security to protect your data. Only people you allow can access your information, and everything is backed up automatically.

Can I try Aurora Answering Service before paying?

Yes, you can start with a free trial to see how Aurora works for your business. This way, you can test all the features and make sure it’s a good fit before you decide to buy.

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