PolyAI is a conversational AI company providing advanced voice assistants that enable businesses to handle customer calls more efficiently. Offering integrations into existing systems and the ability to scale globally, they aim to resolve over 50% of calls autonomously. Their platform supports consumer services, financial services, healthcare, hotels, insurance, restaurants, retail, telecom, travel, and utilities. The company emphasizes a multi-language capability, handling complex calls in natural language. Key integrations are through Amadeus, Amazon Connect, Avaya, and Cisco, among others. Pricing is typically on a per-minute basis, ensuring flexibility for varying business needs. Known for high levels of customer satisfaction (CSAT of 85% in hotel guest conversations), PolyAI aims to improve operational efficiency, customer satisfaction, and reduce call center costs through innovative voice AI solutions tailored to market needs. They offer capabilities to deploy voice assistants rapidly (within six weeks), providing ongoing improvements and 24/7 support. Security and compliance, particularly through certifications such as SOC2 and GDPR, are a significant focus. PolyAI also emphasizes data insights drawn from customer interactions to enhance the customer experience.
One Liner for MyAiFontDesk
PolyAI provides conversational AI voice assistants for customer service.
Support for multiple languages
- Scale voice assistant across your organization - 24/7 support and compliance certifications - Real-time data insights - Seamless integration with existing tech stacks - Multilingual support
PolyAI offers AI-driven voice solutions that automate phone interactions, enhancing customer experience across various industries. They deploy customized voice assistants capable of handling complex inquiries, reducing costs, and offering multilingual support. The company prioritizes security and compliance, integrating easily into existing systems.
.avif)
