STELLA AI is a turnkey customer engagement AI platform designed specifically for the automotive retail industry. Known as Microsoft's choice for automotive AI, STELLA integrates seamlessly with dealership functions, enhancing team productivity and customer satisfaction through advanced AI features. The platform includes STELLA™ Copilot, the first-ever single customer engagement system across all digital channels, offering robust reporting, analytics, and a sophisticated security framework for data protection. It provides omnichannel communication options such as phone, SMS, and web chat, supporting easy product customization and scalability. STELLA also includes STELLA™ Reception, which answers calls using natural language, manages call transfers, monitors lines, and sends text or email communication when staff are unavailable. Moreover, STELLA™ Service automates service bookings, abiding by dealership rules and brand guidelines. Utilizing a voice assistant similar to Alexa and Siri, it efficiently handles inbound calls, books appointments, and integrates with existing dealership software, ultimately enriching customer and dealership experiences while attracting and retaining customers. STELLA is a modern AI solution offering seamless customer engagement, extensive call handling, dealer-specific greetings, and comprehensive analytics, thereby enhancing brand image and customer satisfaction. Features include scalability, 24/7 service, unlimited simultaneous call handling, efficiency with inquiries addressed in under 2 minutes, secure data management, and personalized conversations. The platform aims to streamline communications, optimize business operations, and deliver exceptional customer experiences.
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STELLA AI provides advanced AI-powered customer engagement for automotive dealerships.
Support for multiple languages
- STELLA™ Copilot for omnichannel engagement - STELLA™ Reception for natural language call handling - STELLA™ Service for automated bookings - Advanced analytics and security - Integration with dealership software - 24/7 availability and unlimited call handling - Scalable and customizable platform
STELLA AI offers a customer engagement platform tailored for the automotive industry, integrating advanced AI across dealership functions to boost productivity and customer satisfaction. It features omnichannel communication, sophisticated analytics, and robust security. The platform enhances efficiency through services like call answering, appointment booking, and service automation.
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