Every empty suite costs money. Every missed call is a lost family. Frontdesk AI answers calls 24/7, schedules tours, answers care questions, and helps families choose your community—all while your team focuses on residents.
For Assisted Living with Memory Care
Incoming Call...
Family Member
"Hi, I'm looking for memory care for my mother. Do you have availability?"
AI Receptionist
"Yes! We have a beautiful suite available in our memory care neighborhood. Would you like to schedule a tour to see it?"
✓ Tour Scheduled • Memory Care Suite
Families call at all hours searching for care, tours get missed, and concerned families slip through the cracks. Your team can't answer every call while caring for residents. There's a better way.
A daughter finds your community online at 10 PM after her mom had a fall. She calls for help, gets voicemail, and feels alone. By morning, she's already touring with a competitor who answered immediately and showed they care.
While conducting a tour, three more families call. Resident care needs attention, assessments need scheduling, questions about memory care services—your team can't do it all. Families feel overlooked, and you lose move-ins to communities that respond faster.
You block off time, prepare the suite, arrange for a care coordinator. The family doesn't show. One follow-up call goes to voicemail, one email gets no response. They're gone—likely moved a loved one into a competitor's community that followed up better.
One AI workforce that handles every touchpoint—from first inquiry to move-in day
Families visit your community website at any hour. Frontdesk Chat answers instantly, discusses care needs, shares available suites, and books assessments—all without human intervention.
Every call is answered instantly—care inquiries, family questions, assessment requests, medication concerns. The AI understands context, creates care alerts, schedules follow-ups, and escalates to staff only when needed.
When families miss assessments, Frontdesk Outbound automatically calls to reschedule. The AI references the original conversation, knows their loved one's care needs, and books a new visit—all while updating your CRM and calendar.
Every interaction—chat, call, assessment, care inquiry—automatically creates and updates family profiles in your CRM. No manual data entry. No missed information. One complete view of every family and their loved one's care journey.
Orchestrate the entire family journey across email, voice, SMS, and web. Automatically coordinate follow-ups, reminders, and nurturing sequences based on behavior and engagement.
Coming Soon: Automatically send personalized, context-aware emails at optimal times. Pre-assessment confirmations, reminders, follow-ups, and nurturing sequences—all orchestrated by Marketing Automation.
Smart intake forms that pre-fill from CRM data and guide families through completion. When forms are submitted, they automatically trigger outbound automation sequences for care assessment and consultation workflows.
Live Demo
No sales pitch. Just our AI answering your call, answering questions, and trying to book you.
Get a complete AI team for your community. Each agent handles different tasks—answering calls, booking tours and assessments, handling family inquiries and care requests. They work together 24/7 to fill your available suites faster and support families through the transition.
Answers every call instantly—no voicemail, no missed families. Handles care inquiries, books community tours and assessments, and creates support requests for residents and memory care needs automatically.
Qualifies families searching for care, shows available suites and care levels, answers questions about memory care services, amenities, and move-in timelines instantly. Books tours and assessments and captures family contact info—all through your website chat, 24/7.
Sends personalized tour and assessment confirmations, move-in reminders, and follow-up emails to families automatically. Coordinates with Marketing Automation to send at the right time to keep families engaged during the care decision journey.
Pre-fills admissions paperwork from CRM data. Guides families through medical history, care needs assessment, and financial information. Triggers automation workflows when submitted to expedite resident move-in.
Automatically reaches out to families at the right time. Makes outbound calls to no-shows, sends personalized SMS follow-ups, and emails nurturing sequences. Coordinates all outbound channels to recover families who missed tours and keep them engaged through the care decision.
Handles two-way SMS conversations with families and current residents. Sends tour and assessment confirmations, move-in reminders, and answers questions about available suites and memory care services via text—98% open rate.
Lets website visitors speak directly to your website about care options. Click, talk, get answers about memory care services, assisted living amenities, suite availability, and pricing—no typing required. Perfect for family members browsing communities on mobile.
Automatically updates your Frontdesk CRM with every interaction. All your AI agents feed family and resident data in real-time—no manual imports, no data entry. Every call, text, and interaction is organized by community, care level, suite availability, and family decision stage.
Residents and families don't submit requests—they just call or text. Your AI recognizes care needs and facility issues (room temperature, broken call button, medication reminder, etc.), creates service requests, triages by urgency, and notifies the right care staff automatically.
Watches every conversation and alerts you when it matters. If a family expressed concerns, if a care need was reported, if a tour was booked, if a resident's family member called about memory care—you know instantly.
Follow one family from phone call to move-in—see how every system works together
Alex calls at 2 AM. Her mom needs memory care urgently. The AI answers instantly—no voicemail, no missed call.
As Alex talks, the AI captures everything: name, phone, her mother's Alzheimer's diagnosis, private suite preference, urgent move-in timeline. Saved to CRM automatically—no forms, no typing.
Alex says "Yes!" The AI checks your calendar, finds Saturday at 11 AM, and books the tour. Instant confirmation—no waiting.
The moment the tour is booked, the system springs into action. Confirmation emails, reminder texts, follow-ups, and assessment forms—all happening automatically.
Alex's phone buzzes. It's a confirmation email from you—sent automatically by the AI Email Agent (coming soon). She reads it, feels reassured, and goes back to sleep. Meanwhile, a reminder email is already scheduled for Friday. No one had to remember to send it.
Saturday morning, Alex is dealing with a family emergency. She completely forgot about the tour. You're at your desk, see the missed appointment in your CRM, and mark it as "No-Show." That's it. One click. The system takes over from here—you don't have to think about what to do next.
The moment you mark Alex as a no-show, the system springs into action. It remembers everything: the 2 AM phone call, her mother's Alzheimer's diagnosis, the urgent move-in timeline. Recovery calls get scheduled automatically. Follow-up emails are queued. The entire recovery process starts—you don't have to think about it.
Alex's phone rings. It's the third call from your AI. She's finally free—just finished meeting with her mom's current care facility. She answers. The AI remembers their entire conversation from last week. "Hi Alex, I noticed we missed you on Saturday. Would you like to reschedule?" Alex says yes, picks a new time, and hangs up. The calendar updates automatically. No one had to do anything.
Alex shows up for the rescheduled tour. She loves the memory care neighborhood and feels her mom will be safe here. You mark it complete in your CRM. The moment you click "Complete," the system springs into action: post-tour follow-up emails get queued, the care assessment form is ready to send, and qualification workflows begin. All happening automatically—you're just showing the community.
Alex just finished the tour. She's walking to her car when her phone buzzes. It's a care assessment from Frontdesk Forms—already filled with her name, email, and her mother's information. The AI guides her through medical history and medication details right on her phone. When she submits it, you're immediately notified. The qualification process begins automatically—all without you lifting a finger.
Alex is at work, thinking about the decision. She has a question about staff-to-resident ratios in the memory care wing. She calls. The AI answers instantly, recognizes her from your CRM, remembers her tour and assessment, and is ready to help—no hold time, no voicemail, no missed calls. Alex gets her answer in seconds.
Feeling confident and supported, Alex signs the move-in agreement. The system automatically sends welcome packets, move-in instructions, and care plan details. Her mother is officially moving into your memory care community.
Her mother just moved in. Alex has questions: "What's the daily activity schedule?" "How do I update her medication list?" She texts the AI. It answers instantly with all the details she needs—no waiting, no phone calls, no searching through paperwork.
Alex notices her mom is having trouble with evening routines. It's 8:30 PM on a Sunday. She can call, text, or chat—whichever she prefers. The AI answers instantly, understands the concern, creates a care coordination note, and schedules it with the care team for Monday morning. Alex doesn't have to wait for business hours or fill out forms. She just describes the issue, and it's handled.
There's a family tea party this Saturday. Alex gets notified automatically—email, text, or both, your choice. The system sends community announcements, event reminders, care updates, and family news. Families stay informed without you sending individual messages. Everything happens automatically.
A year later, Alex's mother is thriving. The family had an amazing experience—care was always responsive, questions were answered instantly, and they felt supported every step of the way. The same AI that helped them find the community kept them connected and informed as a family. That's the full journey: inquiry to tour to move-in to lasting relationship.
Everything you need to know about using Frontdesk for your assisted living and memory care community
Yes. The AI answers calls 24/7, qualifies families, explains care levels and memory care services, checks availability, and books tours and assessments—all while your team rests. No more missed opportunities when worried families call at 2 AM.
The AI documents family concerns automatically, collects all details (resident name, care needs, urgency level), and routes them to your care team or community director. Urgent medical or safety concerns are escalated immediately.
Yes. The system automatically sends confirmation emails and reminder texts before tours and assessments. When no-shows happen, it immediately calls to reschedule—recovering up to 40% of missed appointments with families.
Yes. Integrates with Google Calendar, Outlook, and most calendar systems. The AI checks real-time availability and books tours and care assessments instantly—no back-and-forth emails with worried families.
After tours, families automatically receive follow-up information and care assessment details pre-filled with their loved one's information from the CRM. The AI guides them through care needs, insurance verification, and next steps. When they're ready to move forward, you're notified immediately.
Yes. Frontdesk integrates with most senior living management systems including MatrixCare, PointClickCare, Yardi Senior Living, and others. All data syncs automatically—inquiries, tours, assessments, family contacts, and care notes.
Absolutely. The AI knows all your communities, care level availability, memory care specializations, pricing, and amenities. It can route calls based on location and care needs, handle portfolio-wide inquiries, and manage multiple communities simultaneously.
The AI handles family inquiries 24/7, verifies caller identity and relationship to residents, and can coordinate with on-duty care staff or community directors. For medical emergencies or urgent care concerns, it immediately escalates to your on-call team.
Pricing is based on your community size and call volume. Most assisted living and memory care communities see ROI within the first month from reduced tour no-shows and increased move-in conversions. Contact us for a custom quote.
Stop missing family calls at 2 AM. Start scheduling tours and assessments while you sleep.
Capture calls and appointments 24/7, even outside of business hours. Setup in minutes, keep your existing number.
Your AI Receptionist will understand everything about your business and services. This means that it can answer complex questions from callers easily.
Your AI phone receptionist can intelligently text the caller custom links during the conversation. For example, if the caller asks to schedule an appointment, the receptionist can text them your Calendly link.
The simplest solution on the market. Create, purchase, and publish your AI Receptionist in just five minutes. You can even update your receptionist's knowledge base or greeting phrase anytime
View call transcripts, text history, and voicemails directly from your admin dashboard. Export phone numbers of callers for targeted promo.
Answers calls 24/7 with a human-like voice.
Reaches out via SMS and replies to incoming text messages.
Choose your size, color, and voice. Then, embed your receptionist in your website.
Supercharge your existing booking system with our AI virtual receptionist. No limits.
"Since launching (Frontdesk) full time, we’ve fielded over 400 calls, qualified 80 leads, and helped us close over $800,000 in new home sales within just six weeks."
"In the first five days using AI (Frontdesk) outbound program, Acura of Auburn generated $30,000 in new revenue; a record month for the dealership."
"We get about 400 calls a week, and before (Frontdesk) the phones rang all day long. Around 80% of callers hit zero, so someone was always stuck directing calls. Now only about 20% reach our operator. The phones are quiet, the team can focus, and both offices are much calmer."
"(Frontdesk) ended up transforming our entire office. We went from a 20-kid waitlist to zero, we capture 100% of our referral opportunities, and we’re saving hours every single day."
"(Frontdesk) has taken a huge weight off our practice. We no longer miss calls, and I don’t have to spend time managing an answering service. The AI handles everything reliably, and I can update it in real time. it’s like having a full-time receptionist without the time burden."