Every missed call is a lost repair job. Every empty bay costs money. Frontdesk AI answers calls 24/7, schedules estimates, handles insurance questions, and books appointments—all while your team focuses on repairs.
For Auto Body Shops
Incoming Call...
Customer
"I need a quote for rear bumper repair. Can someone look at it this week?"
AI Receptionist
"Absolutely! I can schedule you for a free estimate tomorrow at 10 AM. We work with all major insurance carriers."
✓ Estimate Booked • Tomorrow 10 AM
You're losing customers every day because you can't answer the phone. Accident victims call at all hours, no-shows waste your bay time, and your team can't keep up with estimate requests.
Someone gets into an accident at 6 PM, calls your shop, and gets voicemail. By the time you check messages in the morning, they've already booked with the competitor who answered immediately.
While you're doing an inspection, three more calls come in. Estimate requests, insurance questions, parts availability—you can't be everywhere at once. Customers get frustrated waiting, and you lose jobs.
You clear a bay, order parts, and block time. They don't show up. You send one follow-up text that gets ignored. That's it—they're gone. No second chance, no recovery, just wasted time and an empty bay that could've generated revenue.
One AI workforce that handles every touchpoint—from first call to completed repair
Customers visit your auto body shop website at any hour. Frontdesk Chat answers instantly, gathers damage details, provides instant estimates, and books appointments—all without human intervention.
Every call is answered instantly—estimate requests, repair status inquiries, insurance questions. The AI understands context, schedules appointments, provides status updates, and escalates to technicians only when needed.
When customers no-show for estimates, Frontdesk Outbound automatically calls to reschedule. The AI references the original chat conversation, knows their vehicle and damage details, and books a new appointment—all while updating your CRM and calendar.
Every interaction—chat, call, estimate, repair completion—automatically creates and updates customer profiles in your CRM. No manual data entry. No missed information. One complete view of every customer and vehicle history.
Orchestrate the entire customer journey across email, voice, SMS, and web. Automatically coordinate follow-ups, reminders, and service completion notifications based on repair status and customer engagement.
Coming Soon: Automatically send personalized, context-aware emails at optimal times. Estimate confirmations, repair status updates, pickup reminders, and follow-up sequences—all orchestrated by Marketing Automation.
Smart intake forms that pre-fill from CRM data and guide customers through completion. When forms are submitted, they automatically trigger outbound automation sequences for estimate approval and repair authorization workflows.
Live Demo
No sales pitch. Just our AI answering your call, answering questions, and trying to book you.
Get a complete AI team for your collision repair shop. Each agent handles different tasks—answering calls, booking estimates, handling insurance claims requests. They work together 24/7 to keep your bays full and customers satisfied.
Answers every call instantly—no voicemail, no missed repair jobs. Handles collision inquiries, books damage estimates, and creates service appointments automatically for your auto body shop.
Qualifies collision repair leads, provides repair estimates and turnaround times, answers questions about insurance claims and paintless dent repair instantly. Books estimate appointments and captures contact info—all through your website chat, 24/7.
Sends personalized estimate confirmations, vehicle pickup reminders, and follow-up emails automatically. Coordinates with Marketing Automation to send at the right time to keep customers engaged throughout the repair process.
Pre-fills collision repair intake forms from CRM data. Guides customers through vehicle details and damage description. Triggers automation workflows when submitted for immediate shop scheduling.
Automatically reaches out to customers at the right time. Makes outbound calls to no-show estimates, sends personalized SMS follow-ups for completed repairs, and emails nurturing sequences. Coordinates all outbound channels to recover lost leads and keep customers engaged throughout their repair journey.
Handles two-way SMS conversations with collision repair customers. Sends estimate confirmations, vehicle completion reminders, and answers questions about repair status and insurance claims via text—98% open rate.
Lets website visitors speak directly to your website about collision repair services. Click, talk, get answers about pricing, turnaround time, and insurance claims—no typing required. Perfect for mobile users needing urgent body shop help.
Automatically updates your Frontdesk CRM with every interaction. All your AI agents feed customer and vehicle data in real-time—no manual imports, no data entry. Every call, text, and interaction is organized by customer, vehicle, and repair status.
Customers don't submit work orders—they just call or text. Your AI recognizes repair requests (fender damage, paint chips, windshield cracks, etc.), creates work orders, triages by urgency, and notifies the right technician automatically.
Watches every conversation and alerts you when it matters. If a customer was frustrated, if an insurance adjuster called, if an estimate was booked—you know instantly.
Follow one customer from phone call to completed repair—see how every system works together
Alex calls at 8:47 AM. Your shop is slammed with morning drop-offs. The AI answers instantly—no hold time, no voicemail, no missed call.
As Alex talks, the AI captures everything: name, phone, 2019 Honda Accord, passenger door dent, needs repair this week. Saved to CRM automatically—no forms, no typing.
Alex says "Yes!" The AI checks your calendar, finds Wednesday at 9 AM, and books the estimate appointment. Instant confirmation—no waiting.
The moment the estimate is booked, the system springs into action. Confirmation texts, reminder messages, follow-ups, and intake forms—all happening automatically.
Alex's phone buzzes. It's a confirmation text from you—sent automatically by the AI Email Agent (coming soon). She reads it, feels reassured, and heads to work. Meanwhile, a reminder text is already scheduled for Tuesday. No one had to remember to send it.
Wednesday morning, Alex is stuck in a work meeting. She completely forgot about the estimate appointment. You're in the bay working on another car, see the missed appointment in your CRM, and mark it as "No-Show." That's it. One click. The system takes over from here—you don't have to think about what to do next.
The moment you mark Alex as a no-show, the system springs into action. It remembers everything: the 8:47 AM phone call, her 2019 Honda Accord, the passenger door dent. Recovery calls get scheduled automatically. Follow-up texts are queued. The entire recovery process starts—you don't have to think about it.
Alex's phone rings. It's the second call from your AI. She's finally free—just left work for the day. She answers. The AI remembers their entire conversation from yesterday. "Hi Alex, I noticed we missed you yesterday. Would you like to reschedule your estimate?" Alex says yes, picks a new time, and hangs up. The calendar updates automatically. No one had to do anything.
Alex shows up for the rescheduled estimate. You assess the damage and give her a quote. She approves it on the spot. You mark it approved in your CRM. The moment you click "Approved," the system springs into action: repair confirmation texts get sent, insurance form is ready to send, and the repair timeline workflows begin. All happening automatically—you're just running the estimate.
Alex just approved the estimate. She's walking to her car when her phone buzzes. It's the insurance claim form from Frontdesk Forms—already filled with her name, email, and vehicle information. The AI guides her through insurance provider and policy number right on her phone. When she submits it, you're immediately notified. The repair process begins automatically—all without you lifting a finger.
Alex is at home, thinking about her car repair. She has a question about how long the repair will take. She calls. The AI answers instantly, recognizes her from your CRM, remembers her estimate and insurance form, and is ready to help—no hold time, no voicemail, no missed calls. Alex gets her answer in seconds.
The dent repair is finished. The system automatically sends completion notifications, photos of the finished work, and payment instructions. Alex picks up her car looking brand new.
Alex just got a small scratch from a shopping cart. She has questions: "Can you fix minor scratches?" "Do I need an appointment?" She texts the AI. It answers instantly with all the details she needs—no waiting, no phone calls, no searching through emails.
Alex's check engine light just came on. It's 7:15 PM on a Monday evening. She can call, text, or chat—whichever she prefers. The AI answers instantly, understands the issue, schedules a diagnostic appointment, and sends her directions. Alex doesn't have to wait for business hours or fill out forms. She just describes the problem, and it's handled.
You're running a spring detailing special this week. Alex gets notified automatically—text, email, or both, your choice. The system sends service specials, seasonal promotions, recall notices, and shop updates. Customers stay informed without you sending individual messages. Everything happens automatically.
Three months later, Alex needs an oil change. She calls your shop again. She had a great experience—repairs were done quickly, questions were answered instantly, and she felt informed every step of the way. The same AI that helped her with the dent kept her happy as a customer. That's the full journey: lead to customer to loyal repeat business.
Everything you need to know about using Frontdesk for your auto body shop
Yes. The AI answers calls 24/7, collects damage details, schedules estimate appointments, and captures insurance information—all while your team is off the clock. No more missed opportunities at 9 PM when customers call after a fender bender.
The AI collects insurance information automatically, including policy numbers, claim numbers, and adjuster details. It creates work orders with all necessary information and can coordinate with insurance adjusters for inspections—routing urgent approvals to your team immediately.
Yes. The system automatically sends confirmation emails and reminder texts before estimate appointments. When no-shows happen, it immediately calls to reschedule—recovering up to 40% of missed appointments and keeping your estimators' schedules full.
Yes. Integrates with Google Calendar, Outlook, and most calendar systems. The AI checks real-time availability and books estimate and drop-off appointments instantly—no back-and-forth phone tag needed.
After estimates are ready, customers automatically receive a detailed breakdown that's pre-filled with their vehicle and damage info from the CRM. The AI answers questions about repair timelines, costs, and parts availability. When approved, you're notified immediately to schedule the work.
Yes. Frontdesk integrates with most systems including CCC ONE, Mitchell, Audatex, and others. All data syncs automatically—customer information, appointments, estimates, vehicle details, and repair status updates.
Absolutely. The AI knows all your locations, bay availability, specialty services, and estimator schedules. It can route calls based on location or damage type, handle multi-shop inquiries, and manage appointments across multiple facilities simultaneously.
The AI handles towing coordination 24/7, collects accident location details, and can dispatch your towing partners or provide recommendations. For severe accidents, it immediately escalates to your on-call manager to ensure customers get help fast.
Pricing is based on your shop size and call volume. Most shops see ROI within the first month from reduced no-shows and increased estimate conversions. Contact us for a custom quote.
Stop missing repair quotes at 2 AM. Start booking estimates while you sleep.
Capture calls and appointments 24/7, even outside of business hours. Setup in minutes, keep your existing number.
Your AI Receptionist will understand everything about your business and services. This means that it can answer complex questions from callers easily.
Your AI phone receptionist can intelligently text the caller custom links during the conversation. For example, if the caller asks to schedule an appointment, the receptionist can text them your Calendly link.
The simplest solution on the market. Create, purchase, and publish your AI Receptionist in just five minutes. You can even update your receptionist's knowledge base or greeting phrase anytime
View call transcripts, text history, and voicemails directly from your admin dashboard. Export phone numbers of callers for targeted promo.
Answers calls 24/7 with a human-like voice.
Reaches out via SMS and replies to incoming text messages.
Choose your size, color, and voice. Then, embed your receptionist in your website.
Supercharge your existing booking system with our AI virtual receptionist. No limits.
"Since launching (Frontdesk) full time, we’ve fielded over 400 calls, qualified 80 leads, and helped us close over $800,000 in new home sales within just six weeks."
"In the first five days using AI (Frontdesk) outbound program, Acura of Auburn generated $30,000 in new revenue; a record month for the dealership."
"We get about 400 calls a week, and before (Frontdesk) the phones rang all day long. Around 80% of callers hit zero, so someone was always stuck directing calls. Now only about 20% reach our operator. The phones are quiet, the team can focus, and both offices are much calmer."
"(Frontdesk) ended up transforming our entire office. We went from a 20-kid waitlist to zero, we capture 100% of our referral opportunities, and we’re saving hours every single day."
"(Frontdesk) has taken a huge weight off our practice. We no longer miss calls, and I don’t have to spend time managing an answering service. The AI handles everything reliably, and I can update it in real time. it’s like having a full-time receptionist without the time burden."