Every missed call is a family in need. Every unanswered question delays closure. Frontdesk AI answers calls 24/7, schedules services, handles plot inquiries, and coordinates arrangements—all with compassion and professionalism.
For Cemeteries
Incoming Call...
Family Member
"Hi, I need information about burial plots and memorial services. Can you help?"
AI Receptionist
"Of course. We have plots available in Garden Section C. I can schedule a consultation with our director tomorrow at 10 AM. Would that work?"
✓ Consultation Scheduled • 10 AM
Families call during their most difficult moments, often after hours. Missed calls mean lost services, no-show consultations waste your time, and your staff is overwhelmed. There's a better way.
A family experiences a loss at 2 AM and calls your cemetery. They get voicemail. By morning, they've already contacted another funeral home and cemetery that answered immediately. You never get a second chance.
While you're conducting a burial service, five more calls come in. Pre-planning inquiries, plot location questions, memorial marker orders— you can't be everywhere at once. Families feel neglected during their most vulnerable time.
You block off time for a pre-planning consultation, prepare materials, and wait. They don't show. You send one follow-up email that gets ignored. That's it—they're gone. No second chance, no recovery, just wasted time and lost revenue.
One AI workforce that handles every touchpoint—from first inquiry to service completion
Families visit your cemetery website at any hour seeking information about burial services, plot availability, and memorial options. Frontdesk Chat answers instantly, qualifies needs, provides pricing, and schedules consultations—all without human intervention.
Every call is answered instantly—burial inquiries, memorial consultations, visiting hours, service arrangements. The AI understands context with compassion, schedules appointments, creates service requests, and escalates to staff only when needed.
When families miss scheduled consultations, Frontdesk Outbound automatically calls to reschedule. The AI references the original conversation, understands their service needs, and books a new appointment—all while updating your CRM and calendar.
Every interaction—chat, call, consultation, service request—automatically creates and updates family profiles in your CRM. No manual data entry. No missed information. One complete view of every family and their service journey.
Orchestrate the entire family journey across email, voice, SMS, and web. Automatically coordinate follow-ups, consultation reminders, and compassionate nurturing sequences based on behavior and engagement.
Coming Soon: Automatically send compassionate, personalized emails at optimal times. Pre-consultation confirmations, reminders, follow-ups, and nurturing sequences—all orchestrated by Marketing Automation.
Smart service request forms that pre-fill from CRM data and guide families through completion. When forms are submitted, they automatically trigger outbound automation sequences for coordination and service delivery workflows.
Live Demo
No sales pitch. Just our AI answering your call, answering questions, and trying to book you.
Get a complete AI team for your cemetery. Each agent handles different tasks—answering calls, scheduling services, handling burial arrangements requests. They work together 24/7 to serve families with compassion and efficiency.
Answers every call instantly with compassion—no voicemail, no missed families in need. Handles burial inquiries, schedules service consultations, and creates grounds maintenance requests automatically.
Guides families through burial options, shows available plots and pricing, answers questions about services and memorial options instantly. Schedules consultations and captures contact info—all through your website chat, 24/7.
Sends personalized service confirmations, memorial event reminders, and compassionate follow-up emails automatically. Coordinates with Marketing Automation to send at the right time to keep families informed and supported.
Pre-fills service request forms from CRM data. Guides families through burial arrangements and memorial preferences. Triggers automation workflows when submitted.
Automatically reaches out to families at the right time. Makes compassionate calls to missed appointments, sends personalized SMS follow-ups, and emails supportive sequences. Coordinates all outbound channels to provide continuity of care and keep families informed.
Handles two-way SMS conversations with families and cemetery visitors. Sends service confirmations, memorial event reminders, and answers questions about burial options via text—98% open rate.
Lets website visitors speak directly to your website about burial options. Click, talk, get answers about pricing, plot availability, and memorial services—no typing required. Perfect for families researching services.
Automatically updates your Frontdesk CRM with every interaction. All your AI agents feed family and service data in real-time—no manual imports, no data entry. Every call, text, and interaction is organized by service type, plot location, and inquiry status.
Families don't submit tickets—they just call or text. Your AI recognizes grounds care needs (headstone cleaning, landscaping, memorial upkeep, etc.), creates work orders, triages by urgency, and notifies the right grounds staff automatically.
Watches every conversation and alerts you when it matters. If a family needed urgent assistance, if a grounds issue was reported, if a service consultation was scheduled—you know instantly.
Follow one family from first call to completed arrangements—see how every system works together
Alex calls at 2 AM after her mother passed. The AI answers instantly—no voicemail, no missed call.
As Alex talks, the AI captures everything: name, phone, her mother's name, burial service needs, preferred date. Saved to CRM automatically—no forms, no typing.
Alex says "Yes, Saturday works." The AI checks your calendar, finds Saturday at 11 AM, and books the consultation. Instant confirmation—no waiting.
The moment the consultation is booked, the system springs into action. Confirmation emails, reminder texts, pre-planning materials—all happening automatically.
Alex's phone buzzes. It's a confirmation email from you—sent automatically by the AI Email Agent (coming soon). She reads it, feels supported during this difficult time, and goes back to rest. Meanwhile, a reminder email is already scheduled for Friday. No one had to remember to send it.
Saturday morning, Alex is overwhelmed with family obligations. She completely forgot about the consultation. You're at your desk, see the missed appointment in your CRM, and mark it as "No-Show." That's it. One click. The system takes over from here—you don't have to think about what to do next.
The moment you mark Alex as a no-show, the system springs into action. It remembers everything: the 2 AM phone call, her mother's name, burial service needs. Recovery calls get scheduled automatically. Follow-up emails are queued. The entire recovery process starts—you don't have to think about it.
Alex's phone rings. It's the third call from your AI. She's finally free—just finished making arrangements at the funeral home. She answers. The AI remembers their entire conversation from last week. "Hi Alex, I noticed we missed you on Saturday. Would you like to reschedule?" Alex says yes, picks a new time, and hangs up. The calendar updates automatically. No one had to do anything.
Alex shows up for the rescheduled consultation. She tours the grounds and selects a burial plot. You mark it complete in your CRM. The moment you click "Complete," the system springs into action: follow-up emails get queued, service contract documents are ready to send, and payment workflows begin. All happening automatically—you're just guiding the family.
Alex just finished the consultation. She's walking to her car when her phone buzzes. It's a service agreement from Frontdesk Forms—already filled with her name, email, and the plot she just selected. The AI guides her through the deceased information and service preferences right on her phone. When she submits it, you're immediately notified. The service planning process begins automatically—all without you lifting a finger.
Alex is at work, thinking about the memorial. She has a question about headstone options. She calls. The AI answers instantly, recognizes her from your CRM, remembers her consultation and agreement, and is ready to help—no hold time, no voicemail, no missed calls. Alex gets her answer in seconds.
With all her questions answered, Alex signs the service contract. The system automatically sends confirmation emails, memorial service instructions, and plot maintenance guides. The burial services are officially arranged.
The service is scheduled for next week. Alex has questions: "What time should we arrive?" "How many parking spaces are available?" She texts the AI. It answers instantly with all the details she needs—no waiting, no phone calls, no searching through emails.
Six months later, Alex visits the gravesite and notices the headstone needs cleaning. It's 8:30 PM on a Sunday. She can call, text, or chat—whichever she prefers. The AI answers instantly, understands the request, creates a service ticket, and schedules it for Monday morning. Alex doesn't have to wait for business hours or fill out forms. She just describes the issue, and it's handled.
There's a Memorial Day remembrance service this Sunday. Alex gets notified automatically—email, text, or both, your choice. The system sends cemetery announcements, event reminders, grounds updates, and community news. Families stay informed without you sending individual messages. Everything happens automatically.
A year later, Alex purchases a prepaid perpetual care plan. She had a compassionate experience—service requests were always handled quickly, questions were answered instantly, and she felt supported through a difficult time. The same AI that helped her arrange the burial kept her informed and cared for as a family member. That's the full journey: first call to long-term family relationship.
Everything you need to know about using Frontdesk for your cemetery
Yes. The AI answers calls 24/7, provides compassionate support to grieving families, checks plot availability, and schedules consultation appointments—all while maintaining the dignity families deserve. No more missed calls during difficult times.
The AI provides detailed information about burial services, cremation options, memorial packages, and pricing. It can give directions to specific grave sites, provide visitation hours, and answer questions about grounds maintenance and flower placement policies.
Yes. The system automatically sends gentle confirmation emails and reminder texts before scheduled consultations and services. When families need to reschedule, it handles changes sensitively—ensuring no family feels abandoned during their time of need.
Yes. Integrates with Google Calendar, Outlook, and most calendar systems. The AI checks real-time availability and books family consultations, property viewings, and memorial planning sessions instantly—no back-and-forth needed during an already difficult time.
The AI guides families through pre-need planning inquiries, collects initial preferences for burial or cremation, plot locations, and memorial options. It schedules detailed consultations with your counselors and sends follow-up information automatically, nurturing these important long-term relationships.
Yes. Frontdesk integrates with most cemetery management systems including PlotBox, CemSites, Pontem, and others. All data syncs automatically—family contacts, plot availability, service schedules, and consultation appointments.
Absolutely. The AI knows all your cemetery locations, plot availability, service options, and pricing across properties. It can route calls based on location preferences, handle inquiries across multiple sites, and manage scheduling for your entire cemetery network simultaneously.
The AI handles immediate need calls with compassion and urgency 24/7, collecting essential information and immediately escalating to your on-call funeral director or family service counselor. Families receive immediate human support when they need it most.
Pricing is based on your cemetery size and call volume. Most cemeteries see ROI within the first month from increased pre-need sales and improved family satisfaction. Contact us for a custom quote tailored to your cemetery's needs.
Stop missing calls from grieving families. Start providing compassionate service 24/7.
Capture calls and appointments 24/7, even outside of business hours. Setup in minutes, keep your existing number.
Your AI Receptionist will understand everything about your business and services. This means that it can answer complex questions from callers easily.
Your AI phone receptionist can intelligently text the caller custom links during the conversation. For example, if the caller asks to schedule an appointment, the receptionist can text them your Calendly link.
The simplest solution on the market. Create, purchase, and publish your AI Receptionist in just five minutes. You can even update your receptionist's knowledge base or greeting phrase anytime
View call transcripts, text history, and voicemails directly from your admin dashboard. Export phone numbers of callers for targeted promo.
Answers calls 24/7 with a human-like voice.
Reaches out via SMS and replies to incoming text messages.
Choose your size, color, and voice. Then, embed your receptionist in your website.
Supercharge your existing booking system with our AI virtual receptionist. No limits.
"Since launching (Frontdesk) full time, we’ve fielded over 400 calls, qualified 80 leads, and helped us close over $800,000 in new home sales within just six weeks."
"In the first five days using AI (Frontdesk) outbound program, Acura of Auburn generated $30,000 in new revenue; a record month for the dealership."
"We get about 400 calls a week, and before (Frontdesk) the phones rang all day long. Around 80% of callers hit zero, so someone was always stuck directing calls. Now only about 20% reach our operator. The phones are quiet, the team can focus, and both offices are much calmer."
"(Frontdesk) ended up transforming our entire office. We went from a 20-kid waitlist to zero, we capture 100% of our referral opportunities, and we’re saving hours every single day."
"(Frontdesk) has taken a huge weight off our practice. We no longer miss calls, and I don’t have to spend time managing an answering service. The AI handles everything reliably, and I can update it in real time. it’s like having a full-time receptionist without the time burden."