Every missed call means lost registrations. Every voicemail is a frustrated community member. Frontdesk AI answers calls 24/7, books facility reservations, handles program inquiries, and registers members—all while your staff focuses on the community.
For Community Centers
Incoming Call...
Community Member
"Hi, I need to reserve the gym for a birthday party. Is Saturday available?"
AI Receptionist
"Yes! The main gym is available Saturday 2-5 PM. It's $150 for 3 hours. Would you like me to reserve it for you?"
✓ Gym Reserved • Saturday 2 PM
Residents call at all hours for program registration, facility rentals, and membership questions. Your small team can't keep up, and community members get frustrated waiting. There's a better way.
A resident wants to register their child for swim lessons at 9 PM, calls, and gets voicemail. By the time you check messages in the morning, they've already registered at the neighboring community center that answered.
While you're running a senior fitness class, five more calls come in. Facility rental inquiries, program questions, membership renewals—you can't be everywhere at once. Community members get frustrated waiting, and you lose registrations.
Someone reserves a room rental for an event, you block off the space, and they don't show. You send one follow-up email that gets ignored. That's it—they're gone. No second chance, no recovery, just wasted space and lost revenue.
One AI workforce that handles every touchpoint—from first inquiry to registered member
Residents visit your community center website at any hour. Frontdesk Chat answers instantly, provides program information, checks class availability, and books facility reservations—all without human intervention.
Every call is answered instantly—facility requests, program inquiries, membership questions. The AI understands context, creates tickets, schedules callbacks, and escalates to staff only when needed.
When facility tours are missed, Frontdesk Outbound automatically calls to reschedule. The AI references the original chat conversation, knows their program interests, and books a new visit—all while updating your CRM and calendar.
Every interaction—chat, call, facility tour, support request—automatically creates and updates profiles in your CRM. No manual data entry. No missed information. One complete view of every prospective member and current member.
Orchestrate the entire member journey across email, voice, SMS, and web. Automatically coordinate follow-ups, reminders, and nurturing sequences based on behavior and engagement.
Coming Soon: Automatically send personalized, context-aware emails at optimal times. Pre-visit confirmations, reminders, follow-ups, and nurturing sequences—all orchestrated by Marketing Automation.
Smart membership registration forms that pre-fill from CRM data and guide prospective members through completion. When forms are submitted, they automatically trigger outbound automation sequences for onboarding and program enrollment workflows.
Live Demo
No sales pitch. Just our AI answering your call, answering questions, and trying to book you.
Get a complete AI team for your community center. Each agent handles different tasks—answering calls, booking facility reservations, handling member inquiries. They work together 24/7 to serve your community better.
Answers every call instantly—no voicemail, no missed inquiries. Handles program information, books facility reservations, and creates service requests automatically for community members.
Engages website visitors, shows available programs and class schedules, answers questions about membership fees and facility hours instantly. Books facility reservations and captures contact info—all through your website chat, 24/7.
Sends personalized event confirmations, program registration reminders, and follow-up emails automatically. Coordinates with marketing automation to send at the right time to keep members engaged with center activities.
Pre-fills program registration forms from member data. Guides community members through membership types and emergency contact information. Triggers automation workflows when submitted.
Automatically reaches out to community members at the right time. Makes outbound calls to event no-shows, sends personalized SMS reminders about program registrations, and emails event announcements. Coordinates all outbound channels to re-engage members and boost participation.
Handles two-way SMS conversations with community members. Sends event confirmations, program reminders, and answers questions about facility hours and class availability via text—98% open rate.
Lets website visitors speak directly to your website about programs and events. Click, talk, get answers about class schedules, membership options, and facility amenities—no typing required. Perfect for mobile users exploring community programs.
Automatically updates your Frontdesk CRM with every interaction. All your AI agents feed member and visitor data in real-time—no manual imports, no data entry. Every call, text, and interaction is organized by program, facility, and member status.
Members don't submit tickets—they just call or text. Your AI recognizes facility issues (pool equipment, broken HVAC, gym equipment, etc.), creates tickets, triages by urgency, and notifies the right facilities staff automatically.
Watches every conversation and alerts you when it matters. If a member was concerned, if a facility issue was reported, if a program registration was completed—you know instantly.
Follow one community member from phone call to membership registration—see how every system works together
Alex calls at 2 AM to ask about youth basketball programs. The AI answers instantly—no voicemail, no missed call.
As Alex talks, the AI captures everything: name, phone, youth basketball interest, $150 budget, child's age. Saved to CRM automatically—no forms, no typing.
Alex says "Yes!" The AI checks your calendar, finds Saturday at 11 AM, and books it. Instant confirmation—no waiting.
The moment the tour is booked, the system springs into action. Confirmation emails, reminder texts, follow-ups, and registration forms—all happening automatically.
Alex's phone buzzes. It's a confirmation email from you—sent automatically by the AI Email Agent (coming soon). She reads it, feels reassured, and goes back to browsing. Meanwhile, a reminder email is already scheduled for Friday. No one had to remember to send it.
Saturday morning, Alex is at the grocery store. She completely forgot about the tour. You're at your desk, see the missed appointment in your CRM, and mark it as "No-Show." That's it. One click. The system takes over from here—you don't have to think about what to do next.
The moment you mark Alex as a no-show, the system springs into action. It remembers everything: the 2 AM phone call, her youth basketball inquiry, her child's age. Recovery calls get scheduled automatically. Follow-up emails are queued. The entire recovery process starts—you don't have to think about it.
Alex's phone rings. It's the third call from your AI. She's finally free—just finished her shift at work. She answers. The AI remembers their entire conversation from last week. "Hi Alex, I noticed we missed you on Saturday. Would you like to reschedule?" Alex says yes, picks a new time, and hangs up. The calendar updates automatically. No one had to do anything.
Alex shows up for the rescheduled tour. She loves the facilities. You mark it complete in your CRM. The moment you click "Complete," the system springs into action: post-tour follow-up emails get queued, the program registration form is ready to send, and enrollment workflows begin. All happening automatically—you're just showing the facility.
Alex just finished the tour. She's walking to her car when her phone buzzes. It's a program registration form from Frontdesk Forms—already filled with her name, email, and the program she just toured. The AI guides her through child information and emergency contacts right on her phone. When she submits it, you're immediately notified. The enrollment process begins automatically—all without you lifting a finger.
Alex's at work, thinking about the program. She has a question about uniform requirements. She calls. The AI answers instantly, recognizes her from your CRM, remembers her tour and registration, and is ready to help—no hold time, no voicemail, no missed calls. Alex gets her answer in seconds.
With all questions answered, Alex completes the registration. The system automatically sends welcome emails, program start details, and facility access instructions. Her child is officially enrolled in the Youth Basketball League.
First practice is coming up. Alex has questions: "What time does practice start?" "Where should I park?" She texts the AI. It answers instantly with all the details she needs—no waiting, no phone calls, no searching through emails.
Alex's credit card was declined for the second month payment. It's 8:30 PM on a Sunday. She can call, text, or chat—whichever she prefers. The AI answers instantly, understands the issue, provides payment options, and updates the account. Alex doesn't have to wait for business hours or navigate complicated systems. She just describes the problem, and it's handled.
There's a Family Fun Night this Saturday. Alex gets notified automatically—email, text, or both, your choice. The system sends center announcements, event reminders, program updates, and community news. Members stay informed without you sending individual messages. Everything happens automatically.
A year later, Alex re-enrolls her child for the next season. She had a great experience—questions were answered instantly, payments were hassle-free, and she felt connected to the community. The same AI that helped her find the program kept her engaged as a member. That's the full journey: prospect to member to loyal advocate.
Everything you need to know about using Frontdesk for your community center
Yes. The AI answers calls 24/7, provides program information, checks facility availability, and books room reservations—all while your staff is off duty. No more missed opportunities from evening or weekend calls.
The AI creates service tickets automatically, collects all details (room number, issue description, urgency), and routes them to your facilities team. Urgent requests like heating failures or safety hazards can be escalated immediately.
Yes. The system automatically sends confirmation emails and reminder texts before classes and programs. When members don't show up, it immediately calls to reschedule—recovering up to 40% of missed sessions.
Yes. Integrates with Google Calendar, Outlook, and most calendar systems. The AI checks real-time availability for facility tours, room rentals, and program consultations—and books them instantly without back-and-forth emails.
After initial inquiries, interested members automatically receive registration information that's pre-filled with their details from the CRM. The AI guides them through membership requirements and program prerequisites. When they register, you're notified immediately.
Yes. Frontdesk integrates with most recreation management systems including ActiveNet, RecTrac, CivicRec, and others. All data syncs automatically—member inquiries, facility bookings, registrations, and service requests.
Absolutely. The AI knows all your facilities, room availability, program schedules, and amenities. It can route calls based on location, handle district-wide inquiries, and manage multiple community centers simultaneously.
The AI handles access requests 24/7, verifies member identity for special access needs, and can coordinate with on-site staff or security. For true emergencies like injuries or facility damage, it immediately escalates to your on-call team.
Pricing is based on your facility size and call volume. Most community centers see ROI within the first month from increased program registrations and improved member satisfaction. Contact us for a custom quote.
Stop missing facility inquiries at 2 AM. Start booking programs and events while you sleep.