Every empty suite costs money. Every missed call is a lost resident. Frontdesk AI answers calls 24/7, books campus tours, handles family inquiries, and converts prospects—all while your team sleeps.
For Continuing Care Retirement Communities (CCRC)
Incoming Call...
Family Member
"Hi, I'm looking for independent living for my father. Do you have any suites available?"
AI Receptionist
"Yes! We have a beautiful 1-bedroom suite in our independent living wing. Would you like to schedule a campus tour?"
✓ Campus Tour Booked • Tomorrow
You're losing residents every day your suites sit empty. Families call at night with urgent needs, no-shows waste your time, and your admissions team can't keep up. There's a better way.
A daughter researches your CCRC at 10 PM after her father's hospital discharge, calls, and gets voicemail. By the time you check messages in the morning, they've already toured with another community that answered.
While you're giving a campus tour, three more calls come in. Family inquiries, healthcare coordination, billing questions—you can't be everywhere at once. Prospective families get frustrated waiting, and you lose move-ins.
You clear your schedule, prepare the model suite, and wait. They don't show. You send one follow-up email that gets ignored. That's it—they're gone. No second chance, no recovery, just wasted time and another empty suite.
One AI workforce that handles every touchpoint—from first inquiry to campus tour to move-in
Families research Continuing Care Retirement Communities at any hour. Frontdesk Chat answers instantly, qualifies prospects, explains care levels, and books campus tours—all without human intervention.
Every call is answered instantly—care requests, campus tour inquiries, dining questions. The AI understands context, creates care tickets, schedules follow-ups, and escalates to staff only when needed.
When families no-show for campus tours, Frontdesk Outbound automatically calls to reschedule. The AI references the original chat conversation, knows their care requirements, and books a new tour—all while updating your CRM and calendar.
Every interaction—chat, call, campus tour, care request—automatically creates and updates family profiles in your CRM. No manual data entry. No missed information. One complete view of every prospective resident and their family.
Orchestrate the entire family journey across email, voice, SMS, and web. Automatically coordinate follow-ups, reminders, and nurturing sequences based on behavior and engagement.
Coming Soon: Automatically send personalized, context-aware emails at optimal times. Pre-tour confirmations, reminders, follow-ups, and nurturing sequences—all orchestrated by Marketing Automation.
Smart inquiry forms that pre-fill from CRM data and guide families through completion. When forms are submitted, they automatically trigger outbound automation sequences for qualification and move-in coordination workflows.
Live Demo
No sales pitch. Just our AI answering your call, answering questions, and trying to book you.
Get a complete AI team for your CCRC campus. Each agent handles different tasks—answering calls, booking campus tours, handling resident requests. They work together 24/7 to fill your available residences faster.
Answers every call instantly—no voicemail, no missed tours. Handles family inquiries, books campus tours, and creates service requests automatically for residents in independent living, assisted living, or skilled nursing.
Qualifies prospective residents and families, shows available residences and care levels, answers questions about amenities, healthcare services, and move-in timelines instantly. Books campus tours and captures contact info—all through your website chat, 24/7.
Sends personalized campus tour confirmations, move-in reminders, and follow-up emails automatically to families. Coordinates with Marketing Automation to send at the right time to keep prospective residents and families engaged throughout the decision process.
Pre-fills residency applications from CRM data. Guides families through healthcare assessment and financial qualification. Triggers automation workflows when submitted for residency coordinator review.
Automatically reaches out to families at the right time. Makes outbound calls to tour no-shows, sends personalized SMS follow-ups, and emails nurturing sequences. Coordinates all outbound channels to recover lost leads and keep families engaged throughout their senior living journey.
Handles two-way SMS conversations with families and current residents. Sends campus tour confirmations, activity reminders, and answers questions about care levels and available residences via text—98% open rate.
Lets website visitors speak directly to your website about available residences. Click, talk, get answers about care levels, availability, monthly fees, and amenities—no typing required. Perfect for mobile users and family members researching senior living options.
Automatically updates your Frontdesk CRM with every interaction. All your AI agents feed family and resident data in real-time—no manual imports, no data entry. Every call, text, and interaction is organized by care level, residence availability, and lead status.
Residents don't submit requests—they just call or text. Your AI recognizes resident needs (dining preferences, housekeeping requests, facility issues, etc.), creates service requests, triages by urgency, and notifies the right staff member automatically.
Watches every conversation and alerts you when it matters. If a family was concerned, if a resident care need was reported, if a campus tour was booked—you know instantly.
Follow one family from phone call to move-in day—see how every system works together
Alex calls at 2 AM about her mother. The AI answers instantly—no voicemail, no missed call.
As Alex talks, the AI captures everything: name, phone, mother's care needs, assisted living preference, March 15th move-in timeline. Saved to CRM automatically—no forms, no typing.
Alex says "Yes!" The AI checks your calendar, finds Saturday at 11 AM, and books the campus tour. Instant confirmation—no waiting.
The moment the campus tour is booked, the system springs into action. Confirmation emails, reminder texts, follow-ups, and admission forms—all happening automatically.
Alex's phone buzzes. It's a confirmation email from you—sent automatically by the AI Email Agent (coming soon). She reads it, feels reassured, and goes back to browsing. Meanwhile, a reminder email is already scheduled for Friday. No one had to remember to send it.
Saturday morning, Alex is at the grocery store. She completely forgot about the campus tour. You're at your desk, see the missed appointment in your CRM, and mark it as "No-Show." That's it. One click. The system takes over from here—you don't have to think about what to do next.
The moment you mark Alex as a no-show, the system springs into action. It remembers everything: the 2 AM phone call, her mother's care needs, the assisted living preference. Recovery calls get scheduled automatically. Follow-up emails are queued. The entire recovery process starts—you don't have to think about it.
Alex's phone rings. It's the third call from your AI. She's finally free—just finished her shift at work. She answers. The AI remembers their entire conversation from last week. "Hi Alex, I noticed we missed you on Saturday. Would you like to reschedule your campus tour?" Alex says yes, picks a new time, and hangs up. The calendar updates automatically. No one had to do anything.
Alex shows up for the rescheduled campus tour. She loves the assisted living wing. You mark it complete in your CRM. The moment you click "Complete," the system springs into action: post-tour follow-up emails get queued, the admission application is ready to send, and qualification workflows begin. All happening automatically—you're just showing the community.
Alex just finished the campus tour. She's walking to her car when her phone buzzes. It's an admission application from Frontdesk Forms—already filled with her name, email, and her mother's information. The AI guides her through medical history and care needs assessment right on her phone. When she submits it, you're immediately notified. The qualification process begins automatically—all without you lifting a finger.
Alex is at work, thinking about the community. She has a question about meal plans and dining options. She calls. The AI answers instantly, recognizes her from your CRM, remembers her campus tour and application, and is ready to help—no hold time, no voicemail, no missed calls. Alex gets her answer in seconds.
After finalizing financial arrangements, Margaret moves into the assisted living wing. The system automatically sends welcome emails, move-in instructions, and family portal access. Margaret and Alex are officially part of your community.
Margaret just moved in. Alex has questions: "What activities are scheduled this week?" "When is the next family event?" She texts the AI. It answers instantly with all the details she needs—no waiting, no phone calls, no searching through emails.
Alex notices her mother seems more tired than usual. It's 8:30 PM on a Sunday. She can call, text, or chat—whichever she prefers. The AI answers instantly, understands the concern, creates a care alert for the nursing team, and schedules a wellness check for Monday morning. Alex doesn't have to wait for business hours or worry. She just describes the concern, and it's handled.
There's a family brunch this Sunday. Alex gets notified automatically—email, text, or both, your choice. The system sends community announcements, event reminders, care updates, and activity schedules. Families stay informed without you sending individual messages. Everything happens automatically.
A year later, Margaret is thriving and Alex feels connected. She had a great experience—care concerns were always addressed quickly, questions were answered instantly, and she always felt informed. The same AI that helped her find the community kept her engaged as a family member. That's the full journey: inquiry to move-in to lasting satisfaction.
Everything you need to know about using Frontdesk for your Continuing Care Retirement Community
Yes. The AI answers calls 24/7, qualifies prospective residents and families, checks availability across independent living, assisted living, and skilled nursing, and books campus tours—all while your team sleeps. No more missed opportunities at 2 AM.
The AI creates service tickets automatically, collects all details (apartment number, issue description, urgency), and routes them to your facilities team. Emergency requests can be escalated immediately to ensure resident safety and comfort.
Yes. The system automatically sends confirmation emails and reminder texts before campus tours. When no-shows happen, it immediately calls to reschedule—recovering up to 40% of missed tours and keeping your sales pipeline full.
Yes. Integrates with Google Calendar, Outlook, and most calendar systems. The AI checks real-time availability and books campus tours instantly—no back-and-forth emails needed with busy adult children coordinating care.
After campus tours, families automatically receive a residency application that's pre-filled with their info from the CRM. The AI guides them through care needs assessment and financial qualification. When submitted, you're notified immediately.
Yes. Frontdesk integrates with most senior living systems including Yardi Senior Living, MatrixCare, PointClickCare, and others. All data syncs automatically—inquiries, campus tours, applications, and resident service requests.
Absolutely. The AI knows all your care levels—independent living, assisted living, memory care, and skilled nursing—including availability, pricing, and amenities for each. It can intelligently match families with the right level of care based on their needs.
The AI handles urgent family calls 24/7, verifies caller identity, and can coordinate with nursing staff or wellness teams. For true emergencies involving resident safety or health concerns, it immediately escalates to your on-call team.
Pricing is based on your community size and call volume. Most CCRCs see ROI within the first month from reduced tour no-shows and increased move-in conversions. Contact us for a custom quote.
Stop missing campus tours at 2 AM. Start welcoming new residents while you sleep.
Capture calls and appointments 24/7, even outside of business hours. Setup in minutes, keep your existing number.
Your AI Receptionist will understand everything about your business and services. This means that it can answer complex questions from callers easily.
Your AI phone receptionist can intelligently text the caller custom links during the conversation. For example, if the caller asks to schedule an appointment, the receptionist can text them your Calendly link.
The simplest solution on the market. Create, purchase, and publish your AI Receptionist in just five minutes. You can even update your receptionist's knowledge base or greeting phrase anytime
View call transcripts, text history, and voicemails directly from your admin dashboard. Export phone numbers of callers for targeted promo.
Answers calls 24/7 with a human-like voice.
Reaches out via SMS and replies to incoming text messages.
Choose your size, color, and voice. Then, embed your receptionist in your website.
Supercharge your existing booking system with our AI virtual receptionist. No limits.
"Since launching (Frontdesk) full time, we’ve fielded over 400 calls, qualified 80 leads, and helped us close over $800,000 in new home sales within just six weeks."
"In the first five days using AI (Frontdesk) outbound program, Acura of Auburn generated $30,000 in new revenue; a record month for the dealership."
"We get about 400 calls a week, and before (Frontdesk) the phones rang all day long. Around 80% of callers hit zero, so someone was always stuck directing calls. Now only about 20% reach our operator. The phones are quiet, the team can focus, and both offices are much calmer."
"(Frontdesk) ended up transforming our entire office. We went from a 20-kid waitlist to zero, we capture 100% of our referral opportunities, and we’re saving hours every single day."
"(Frontdesk) has taken a huge weight off our practice. We no longer miss calls, and I don’t have to spend time managing an answering service. The AI handles everything reliably, and I can update it in real time. it’s like having a full-time receptionist without the time burden."