Every missed call is a family in need. Every voicemail is lost trust. Frontdesk AI answers calls 24/7 with compassion, schedules arrangements, answers sensitive questions, and guides families through services—all with dignity and care.
For Cremation Services
Incoming Call...
Family Member
"My father just passed. We need to arrange cremation services. Can someone help us?"
AI Receptionist
"I'm so sorry for your loss. Yes, I can help you. We offer direct cremation starting at $1,295. Would you like to schedule a consultation with Alex to discuss arrangements?"
✓ Consultation Scheduled • Tomorrow 10 AM
Families call during their most difficult moments and get voicemail. They need guidance at 2 AM, and your team can't be available 24/7. Compassionate service shouldn't stop after business hours.
A family experiences a loss at midnight and finds your service online. They call for guidance, and get voicemail. By morning, they've already made arrangements with a competitor who answered their call immediately.
While meeting with a grieving family, five more calls come in. Pricing questions, service consultations, memorial arrangements—you can't be in two places at once. Families get frustrated waiting, and you lose their trust.
You schedule a consultation, prepare the information, and wait. They don't show. You send one follow-up call that goes unanswered. That's it—they've chosen another provider. No second chance to serve them during their time of need.
One AI workforce that handles every touchpoint—from first call to completed arrangements
Families reach out at any hour during difficult times. Frontdesk Chat responds with compassion instantly, answers questions about services, explains pricing, and schedules consultations—all without human intervention.
Every call is answered instantly with compassion—arrangement inquiries, service questions, cremation timeline updates. The AI understands context, schedules consultations, coordinates transportation, and escalates to your staff only when needed.
When consultations are missed or paperwork is incomplete, Frontdesk Outbound automatically reaches out with compassion. The AI references the original conversation, knows their needs, and reschedules appointments—all while updating your CRM and calendar.
Every interaction—chat, call, consultation, service arrangement—automatically creates and updates family profiles in your CRM. No manual data entry. No missed information. One complete view of every family and service arrangement.
Orchestrate the entire family journey across email, voice, SMS, and web. Automatically coordinate follow-ups, appointment reminders, and compassionate nurturing sequences based on service stage and family needs.
Coming Soon: Automatically send compassionate, personalized emails at optimal times. Pre-consultation confirmations, gentle reminders, follow-ups, and supportive nurturing sequences—all orchestrated by Marketing Automation.
Smart arrangement forms that pre-fill from CRM data and guide families through completion with compassion. When forms are submitted, they automatically trigger outbound automation sequences for documentation and arrangement workflows.
Live Demo
No sales pitch. Just our AI answering your call, answering questions, and trying to book you.
Get a complete AI team for your cremation services. Each agent handles different tasks—answering calls, scheduling arrangements, handling service requests. They work together 24/7 to support grieving families with compassion.
Answers every call instantly with compassion—no voicemail, no missed families. Handles service inquiries, schedules arrangements, and provides pricing information automatically while supporting families through difficult times.
Supports families through your website chat, answering questions about cremation services, memorial options, and pricing instantly. Explains direct cremation vs. full service, provides transparent costs, and schedules consultation appointments—all through compassionate chat, 24/7.
Sends personalized arrangement confirmations, memorial service reminders, and follow-up emails automatically. Provides families with important documentation details and coordinates with your team to ensure compassionate communication at every step.
Pre-fills service arrangement forms from family contact data. Guides families through memorial preferences, urn selection, and death certificate requests. Triggers coordination workflows when submitted.
Automatically reaches out to families at the right time. Makes compassionate follow-up calls, sends personalized SMS reminders for service arrangements, and emails memorial information. Coordinates all outbound channels to ensure no family is forgotten during their difficult time.
Handles two-way SMS conversations with families needing cremation services. Sends service arrangement confirmations, memorial reminders, and answers questions about documentation and timeline via text—98% open rate for time-sensitive information.
Lets website visitors speak directly to your website about cremation services. Click, talk, get answers about pricing, service options, and memorial packages—no typing required. Perfect for families on mobile during difficult times.
Automatically updates your Frontdesk CRM with every interaction. All your AI agents feed family contact and service data in real-time—no manual imports, no data entry. Every call, text, and interaction is organized by service type, arrangement status, and family information.
Families don't submit forms—they just call or text. Your AI recognizes service requests (urn delivery, death certificate copies, memorial planning, etc.), creates tasks, prioritizes by timeline, and notifies the right staff automatically.
Watches every conversation and alerts you when it matters. If a family needed urgent assistance, if a special request was mentioned, if a memorial service was scheduled—you know instantly and can provide personal attention when needed most.
Follow one family from first call to service completion—see how every system works together
Alex calls at 2 AM after her father passes. The AI answers instantly—no voicemail, no missed call.
As Alex talks, the AI captures everything: name, phone, deceased information, direct cremation preference, March 15th memorial date. Saved to CRM automatically—no forms, no typing.
Alex says "Yes!" The AI checks your calendar, finds Saturday at 11 AM, and books it. Instant confirmation—no waiting.
The moment the consultation is booked, the system springs into action. Confirmation emails, reminder texts, pre-planning documents, and follow-ups—all happening automatically.
Alex's phone buzzes. It's a confirmation email from you—sent automatically by the AI Email Agent (coming soon). She reads it, feels supported, and knows you're there for her. Meanwhile, a reminder email is already scheduled for Friday. No one had to remember to send it.
Saturday morning, Alex had a family emergency. She completely forgot about the consultation. You're at your desk, see the missed appointment in your CRM, and mark it as "No-Show." That's it. One click. The system takes over from here—you don't have to think about what to do next.
The moment you mark Alex as a no-show, the system springs into action. It remembers everything: the 2 AM phone call, her father's passing, direct cremation preference. Recovery calls get scheduled automatically. Follow-up emails are queued. The entire recovery process starts—you don't have to think about it.
Alex's phone rings. It's the third call from your AI. She's finally free—just finished handling family matters. She answers. The AI remembers their entire conversation from last week. "Hi Alex, I'm so sorry we missed you on Saturday. Would you like to reschedule?" Alex says yes, picks a new time, and hangs up. The calendar updates automatically. No one had to do anything.
Alex shows up for the rescheduled consultation. She feels supported and decides to move forward. You mark it complete in your CRM. The moment you click "Complete," the system springs into action: service confirmation emails get sent, memorial planning documents are delivered, and next-step workflows begin. All happening automatically—you're just providing compassionate care.
Alex just finished the consultation. She's walking to her car when her phone buzzes. It's service authorization documents from Frontdesk Forms—already filled with her name, email, and the service she just selected. The AI guides her through deceased information and memorial preferences right on her phone. When she submits it, you're immediately notified. The service coordination process begins automatically—all without you lifting a finger.
Alex is at work, thinking about memorial options. She has a question about the service. She calls. The AI answers instantly, recognizes her from your CRM, remembers her consultation and authorization, and is ready to help—no hold time, no voicemail, no missed calls. Alex gets her answer in seconds.
With all arrangements finalized, the cremation service is completed with dignity and care. The system automatically sends memorial information, certificate delivery details, and follow-up support resources. Alex feels supported through every step.
Alex is planning the memorial gathering. She has questions: "When will the certificate arrive?" "Can you recommend memorial keepsake options?" She texts the AI. It answers instantly with all the details she needs—no waiting, no phone calls, no searching through emails.
Alex needs additional copies of documents for the estate. It's 8:30 PM on a Sunday. She can call, text, or chat—whichever she prefers. The AI answers instantly, understands the request, creates a document request ticket, and schedules it for Monday morning. Alex doesn't have to wait for business hours or fill out forms. She just describes what she needs, and it's handled.
There's a grief support group meeting this month. Alex gets notified automatically—email, text, or both, your choice. The system sends grief resources, support group information, memorial anniversary reminders, and community updates. Families stay supported without you sending individual messages. Everything happens automatically.
Months later, a friend experiences a loss. Alex immediately recommends your service. She had an exceptional experience—questions were answered instantly at any hour, support was compassionate and immediate, and she felt cared for through every step. The same AI that helped her through her father's passing provided comfort and support throughout. That's the full journey: first call to lasting relationship to referral.
Everything you need to know about using Frontdesk for your cremation services
Yes. The AI answers calls 24/7 with compassion and professionalism, provides pricing information, explains service options, and schedules consultations—all while your team rests. No family is left waiting during their difficult time.
The AI responds with empathy and respect, collecting essential details like deceased information, preferred service type, and family wishes. It can explain direct cremation versus memorial services, and escalates complex emotional situations to your staff immediately.
Yes. The system automatically sends gentle confirmation emails and reminder texts before consultations. When no-shows happen, it follows up with compassionate outreach to reschedule—helping families stay connected during difficult times.
Yes. Integrates with Google Calendar, Outlook, and most calendar systems. The AI checks real-time availability and books family consultations instantly—giving grieving families immediate confirmation and peace of mind.
After consultations, families automatically receive service information and pricing that's personalized based on their preferences. The AI can explain package options, answer questions about urns and keepsakes, and collect initial information. When families are ready to proceed, you're notified immediately.
Yes. Frontdesk integrates with most funeral home and cremation management systems including Passare, FuneralTech, and others. All family information, consultations, and service arrangements sync automatically into your existing workflow.
Absolutely. The AI knows all your locations, service packages, pricing tiers, and memorial options. It can route calls based on location preference, explain the difference between direct cremation and full memorial services, and manage multiple facilities simultaneously.
The AI handles urgent transfer requests 24/7, collects essential information like deceased location and family contact details, and can coordinate with hospitals, nursing homes, or medical examiners. Time-sensitive situations are immediately escalated to your on-call staff.
Pricing is based on your call volume and number of locations. Most cremation services see ROI within the first month from increased family satisfaction, more consultations booked, and staff time saved. Contact us for a custom quote.
Stop missing families at 2 AM. Start providing compassionate service around the clock.
Capture calls and appointments 24/7, even outside of business hours. Setup in minutes, keep your existing number.
Your AI Receptionist will understand everything about your business and services. This means that it can answer complex questions from callers easily.
Your AI phone receptionist can intelligently text the caller custom links during the conversation. For example, if the caller asks to schedule an appointment, the receptionist can text them your Calendly link.
The simplest solution on the market. Create, purchase, and publish your AI Receptionist in just five minutes. You can even update your receptionist's knowledge base or greeting phrase anytime
View call transcripts, text history, and voicemails directly from your admin dashboard. Export phone numbers of callers for targeted promo.
Answers calls 24/7 with a human-like voice.
Reaches out via SMS and replies to incoming text messages.
Choose your size, color, and voice. Then, embed your receptionist in your website.
Supercharge your existing booking system with our AI virtual receptionist. No limits.
"Since launching (Frontdesk) full time, we’ve fielded over 400 calls, qualified 80 leads, and helped us close over $800,000 in new home sales within just six weeks."
"In the first five days using AI (Frontdesk) outbound program, Acura of Auburn generated $30,000 in new revenue; a record month for the dealership."
"We get about 400 calls a week, and before (Frontdesk) the phones rang all day long. Around 80% of callers hit zero, so someone was always stuck directing calls. Now only about 20% reach our operator. The phones are quiet, the team can focus, and both offices are much calmer."
"(Frontdesk) ended up transforming our entire office. We went from a 20-kid waitlist to zero, we capture 100% of our referral opportunities, and we’re saving hours every single day."
"(Frontdesk) has taken a huge weight off our practice. We no longer miss calls, and I don’t have to spend time managing an answering service. The AI handles everything reliably, and I can update it in real time. it’s like having a full-time receptionist without the time burden."