Criminal Defense Attorneys AI Receptionist | 24/7 Client Intake & Scheduling | Frontdesk

NEVER MISS
AN URGENT CASE
AFTER HOURS

Every missed call is a lost client. Every voicemail is someone calling your competitor. Frontdesk AI answers calls 24/7, screens urgent cases, schedules consultations, and captures leads—all while you focus on defending your clients.

24/7 Coverage
No Setup Fees

Frontdesk AI

For Criminal Defense Attorneys

Incoming Call...

Potential Client

"I was arrested last night for DUI. I need help right away. Can I speak with an attorney?"

AI Receptionist

"I understand this is urgent. I can schedule you for a free consultation tomorrow at 10 AM with Attorney Rodriguez. I'll send you the intake forms now."

✓ Consultation Booked • DUI Case

The Problem

CRIMINAL DEFENSE ATTORNEYS
LOSE CASES AT THE FIRST CALL

You're losing high-value clients every day you miss a call. Desperate prospects call at 2 AM, urgent cases slip through, and your team can't handle the volume. There's a better way.

You Miss Calls When Clients Need You Most

Someone gets arrested at 2 AM, finds your firm online, and calls immediately. They get voicemail. By 8 AM when you check messages, they've already retained another attorney who answered.

The Cost
$8,500/case
Average retainer lost

Your Team Is Drowning in Intake Calls

While you're in court, six calls come in. DUI arrests, case status questions, consultation requests—you can't answer everything. Potential clients get frustrated waiting, and you lose high-value cases.

The Cost
60+ calls/day
Per criminal defense attorney

Consultations No-Show and You Lose Them Forever

You block time for a consultation, prep the case file, and wait. They don't show. You send one follow-up text that gets ignored. That's it—they're gone. No second chance, no recovery, just wasted billable hours and another lost client.

The Cost
35% no-show
Rate for legal consultations
$102,000
Lost annually in missed cases
52%
Of urgent calls happen after hours
24 hours
Window to retain a criminal client

HOW FRONTDESK
WORKS

One AI workforce that handles every touchpoint—from first inquiry to retained client

24/7 Legal Intake Chat

Potential clients visit your law firm website at any hour. Frontdesk Chat answers instantly, gathers case details, assesses urgency, and books consultations—all without human intervention.

  • Automatically captures charge type, court date, and case urgency
  • Checks real-time attorney availability for consultations
  • Books consultations directly into your calendar
Frontdesk Chat
2:14 AM • Active
"I was arrested for DUI last night. I need help now."
AI
"I understand this is urgent. Let me connect you with Attorney Martinez. When is your arraignment date?"
"Friday morning at 9 AM."
Consultation Booked ✓
Tomorrow, March 9 • 10:00 AM
Frontdesk Receptionist
Answered in 0.2s
AI: "Martinez Law Firm, this is Frontdesk. How can I help you?"
Caller: "I just got served with a warrant. I need to speak to someone immediately..."
AI: "I understand this is urgent. Let me get your information and connect you with an attorney right away."
✓ Priority Case #4920 Created

AI Phone Receptionist

Every call is answered instantly—urgent legal matters, consultation requests, case status updates. The AI understands context, creates case files, schedules consultations, and escalates to attorneys only when needed.

  • Answers calls in under 0.5 seconds, 24/7
  • Creates intake files and prioritizes urgent cases automatically
  • Recognizes existing clients from CRM and references case history

Smart Outbound Follow-ups

When consultations are missed, Frontdesk Outbound automatically calls to reschedule. The AI references the original intake conversation, knows their charges and court dates, and books a new consultation—all while updating your CRM and calendar.

  • Automatically detects no-shows and triggers follow-up calls
  • Smart retry sequences with optimal timing
  • Reschedules consultations and updates all systems automatically
Outbound Call
Smart Retry #3 • Connected
AI: "Hi Sarah, this is Frontdesk from Martinez Law. We missed you for your DUI consultation this morning. Would you like to reschedule?"
Sarah: "Yes! I'm so sorry. Can we do tomorrow afternoon?"
✓ Consultation Rescheduled
Friday, March 16 • 2:00 PM
Frontdesk CRM
Name
Sarah Chen
Charge Type
DUI • First Offense
Arraignment Date
March 15, 2024 • 9:00 AM
Source
Web Chat • 2:14 AM
Status
Consultation Scheduled

Unified CRM

Every interaction—chat, call, consultation, case update—automatically creates and updates client profiles in your CRM. No manual data entry. No missed information. One complete view of every potential client and active case.

  • Auto-creates profiles from any touchpoint
  • Tracks full journey from inquiry to case retention
  • Syncs with calendar, case files, and all systems

Marketing Automation

Orchestrate the entire client journey across email, voice, SMS, and web. Automatically coordinate follow-ups, consultation reminders, and nurturing sequences based on case status and engagement.

  • Multi-channel orchestration (email, calls, texts, forms)
  • Behavior-triggered workflows and sequences
  • Automatic follow-ups and re-engagement sequences
Automated Follow-Ups
What's Happening Now
Pre-consultation email sequence
Reminder SMS scheduled
Post-consultation follow-up ready
Retainer agreement queued
AI Email Agent
Coming Soon
Pre-Consultation Email
"Hi Sarah! Your consultation with Attorney Martinez is confirmed. Here's what to bring to your DUI consultation..."
Reminder Email
"Just a reminder about your consultation tomorrow. Please bring your arrest report and any court documents..."

AI Email Agent

Coming Soon: Automatically send personalized, context-aware emails at optimal times. Pre-consultation confirmations, reminders, case updates, and nurturing sequences—all orchestrated by Marketing Automation.

  • Personalized email sequences based on case status and client behavior
  • Optimal send times for maximum engagement
  • Integrated with Marketing Automation workflows

AI-Powered Forms

Smart intake forms that pre-fill from CRM data and guide potential clients through completion. When forms are submitted, they automatically trigger outbound automation sequences for case evaluation and retainer workflows.

  • Pre-filled with CRM data (name, email, charge details)
  • AI-guided completion for arrest details and case timeline
  • Automatically triggers outbound workflows on submission
AI Form
Case Intake Questionnaire
Pre-filled Fields
✓ Name, Email, Charge Type (from CRM)
AI-Guided Fields
→ Arrest Details & Timeline
→ Court Date & Location
What Happens Next
You're notified immediately and case evaluation begins

Live Demo

CALL IT
YOURSELF

(864) 619-0619

No sales pitch. Just our AI answering your call, answering questions, and trying to book you.

YOUR CRIMINAL DEFENSE ATTORNEYS AI TEAM
EACH ONE DOES DIFFERENT TASKS

Get a complete AI team for your criminal defense practice. Each agent handles different tasks—answering calls, screening potential clients, managing case inquiries. They work together 24/7 to bring you more qualified leads faster.

TIER 1.00

AI Receptionist Teammate

24/7 Legal Receptionist
24/7 Available

Answers every call instantly—no voicemail, no missed cases. Handles case inquiries, schedules consultations, and screens potential clients automatically. Captures critical details about charges and court dates.

Phone Calls Consultation Booking Client Screening
TIER 1.00

Website Chat Teammate

Live Chat Lead Generator
Always Online

Qualifies legal leads, asks about charges and case details, answers questions about your practice areas and fee structure instantly. Books consultations and captures contact info—all through your website chat, 24/7.

Lead Qualifying Case Screening Instant Answers
TIER 1.00

Email Teammate

Email Nurture Specialist
Coming Soon

Sends personalized consultation confirmations, court date reminders, and follow-up emails automatically. Coordinates with Marketing Automation to send at the right time to keep potential clients engaged.

Confirmations Follow-Ups Reminders
TIER 1.00

Intake Form Teammate

Client Intake Assistant
Case Intake Forms

Pre-fills client intake forms from CRM data. Guides potential clients through case details, charges, and background information. Triggers automation workflows when submitted for immediate attorney review.

Pre-filled AI Guided Auto-Trigger
TIER 1.00

Outbound Sales Teammate

Multi-Channel Outreach
Calls, Texts & Emails

Automatically reaches out to prospects at the right time. Makes outbound calls to consultation no-shows, sends personalized SMS follow-ups, and emails nurturing sequences. Coordinates all outbound channels to recover lost leads and keep potential clients engaged.

Outbound Calls SMS Campaigns Email Sequences
TIER 1.00

SMS Texting Teammate

Text Support Agent
Two-Way Texting

Handles two-way SMS conversations with potential clients and current clients. Sends consultation confirmations, court date reminders, and answers questions about your practice areas via text—98% open rate.

Consultation Confirmations Reminders Two-Way Chat
TIER 1.00

Web Voice Teammate

Voice Interface Agent
Click & Talk

Lets website visitors speak directly to your website about your legal services. Click, talk, get answers about case types, fees, and attorney experience—no typing required. Perfect for mobile users seeking urgent legal help.

Voice Chat Mobile Friendly Instant Answers
TIER 1.00

CRM Sync Teammate

CRM Sync Engine
Real-Time Sync

Automatically updates your Frontdesk CRM with every interaction. All your AI agents feed potential client and case data in real-time—no manual imports, no data entry. Every call, text, and interaction is organized by case type, charge, and lead status.

Auto-Sync No Data Entry Organized
TIER 1.00

Auto Task Teammate

Auto Task Creator
Auto-Created

Clients don't submit requests—they just call or text. Your AI recognizes case needs (document requests, court prep questions, follow-up needed), creates tasks, triages by urgency, and notifies the right staff members automatically.

Auto-Create Triage Notifications
TIER 1.00

Smart Alert Teammate

Smart Alert System
Watch & Alert

Watches every conversation and alerts you when it matters. If a potential client was frustrated, if an urgent case inquiry was received, if a consultation was booked—you know instantly.

Smart Alerts Custom Rules Instant

THE
JOURNEY

Follow one potential client from midnight call to retained—see how every system works together

Scroll to begin ↓
01
2:14 AM

THE PHONE RINGS
AT 2 AM

Alex calls at 2 AM after being arrested for DUI. The AI answers instantly—no voicemail, no missed call, no panic.

ANSWERED ✓
Frontdesk Receptionist
Answered in 0.2s
AI: "Thank you for calling. I understand you need legal help. Can you tell me what happened?"
Alex: "I was just arrested for DUI. I need a lawyer right away. Can someone help me?"
AI: "I can help you. Let me schedule a consultation with our attorney. Are you available tomorrow morning at 9 AM?"
Frontdesk CRM
Alex Martinez
Active
Phone
(555) 123-4567
Case Type
DUI Defense
Urgency
Immediate
Arrest Date
March 8, 2024
Source
Phone • 2:14 AM
Saved to CRM automatically
02
2:15 AM

EVERY WORD
IS SAVED

As Alex talks, the AI captures everything: name, phone, DUI charge, arrest date, urgency level. Saved to CRM automatically—no intake forms, no typing, no data entry.

03
2:18 AM

SAT AT 9 AM
IS BOOKED

Alex says "Yes!" The AI checks your calendar, finds Saturday at 9 AM, and books it. Instant confirmation—no waiting, no back-and-forth.

MARCH 2024
AI
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Initial Consultation
Alex Martinez • Saturday, March 9 • 9:00 AM
Automation Sequence
1
Consultation Booked
Trigger detected in CRM
2
Confirmation Email Sent
Consultation confirmation delivered instantly
3
Reminder Scheduled
SMS reminder queued for Friday
4
Intake Form Sent
Client intake questionnaire ready
04
2:19 AM

THE SYSTEM
WAKES UP

The moment the consultation is booked, the system springs into action. Confirmation emails, reminder texts, intake forms, and retainer agreements—all happening automatically.

Inbox
2 New
Consultation Confirmation
To: alex@email.com
Sent ✓
"Hi Alex! Your consultation is confirmed for Saturday, March 9 at 9:00 AM. We'll discuss your DUI case and your legal options..."
Consultation Reminder
To: alex@email.com
Scheduled
"Just a friendly reminder about your consultation tomorrow! We're ready to help with your case..."
05
2:20 AM

HER PHONE
BUZZES NOW

Alex's phone buzzes. It's a confirmation email from you—sent automatically by the AI Email Agent (coming soon). She reads it, feels reassured, and goes back to sleep. Meanwhile, a reminder email is already scheduled for Friday. No one had to remember to send it.

06
Saturday, 9:15 AM

SHE FORGOT
TO SHOW UP

Saturday morning, Alex is dealing with family stress. She completely forgot about the consultation. You're at your desk, see the missed appointment in your CRM, and mark it as "No-Show." That's it. One click. The system takes over from here—you don't have to think about what to do next.

NO-SHOW ALERT
Saturday, March 9 • 9:00 AM
AM
Alex Martinez
DUI Consultation
❌ Did not arrive
Status updated in CRM
→ Recovery sequence triggered
Recovery Sequence
1
No-Show Detected
Status updated in CRM
2
Outbound Call Scheduled
AI will call Alex automatically
3
Context Loaded
Original call + case details ready
07
Saturday, 9:16 AM

ONE CLICK
STARTS IT ALL

The moment you mark Alex as a no-show, the system springs into action. It remembers everything: the 2 AM phone call, her DUI charge, her arrest date, her urgency. Recovery calls get scheduled automatically. Follow-up emails are queued. The entire recovery process starts—you don't have to think about it.

08
Monday, 3:45 PM

THE THIRD CALL
WORKS

Alex's phone rings. It's the third call from your AI. She's finally free—just finished dealing with work. She answers. The AI remembers their entire conversation from last week. "Hi Alex, I noticed we missed you on Saturday. Would you like to reschedule your consultation?" Alex says yes, picks a new time, and hangs up. The calendar updates automatically. No one had to do anything.

CONNECTED ✓
Outbound Call
Smart Retry #3 • Connected
AI: "Hi Alex, I noticed we missed you for the consultation on Saturday. Would you like to reschedule?"
Alex: "Yes! Can we do this Wednesday instead?"
Consultation Rescheduled
Wednesday, March 13 • 10:00 AM
09
Wednesday, 11:15 AM

SHE WANTS
YOUR HELP

Alex shows up for the rescheduled consultation. She understands her options and wants to hire you. You mark it complete in your CRM. The moment you click "Complete," the system springs into action: retainer agreement gets sent, payment link is ready, onboarding emails are queued, and case management workflows begin. All happening automatically—you're just focusing on the legal strategy.

CONSULTATION COMPLETE
Wednesday, March 13 • 10:00 AM
DUI Defense Case
Alex Martinez
Retainer sequence activated
Frontdesk Forms
Client Intake Form • Pre-filled from CRM
AI guiding through fields...
AI guiding through fields...
✓ Ready to send automatically
11
Wednesday, 11:30 AM

HER PHONE BUZZES
ON THE WAY OUT

Alex just finished the consultation. She's walking to her car when her phone buzzes. It's a client intake form from Frontdesk Forms—already filled with her name, email, and case type. The AI guides her through incident details and background information right on her phone. When she submits it, you're immediately notified. The onboarding process begins automatically—all without you lifting a finger.

Incoming Call
Answered • Recognized from CRM
Context Loaded
Consultation completed • Intake form submitted
AI
"I remember your consultation! How can I help?"
Alex
"Question about the retainer agreement..."
12
Friday, 2:30 PM

SHE HAS
A QUESTION

Alex is at work, reviewing the retainer agreement. She has a question about payment terms. She calls. The AI answers instantly, recognizes her from your CRM, remembers her consultation and intake form, and is ready to help—no hold time, no voicemail, no missed calls. Alex gets her answer in seconds.

13
March 18, 2024

ALEX SIGNS
THE RETAINER

With her questions answered, Alex signs the retainer agreement. The system automatically sends welcome emails, case timeline information, and court date reminders. Alex is officially your client.

RETAINER SIGNED
DUI Defense Case • $5,000 retainer
14
April 2, 2024 • 7:30 PM

SHE TEXTS
AT 7:30 PM

Alex is at home preparing for her court date. She has questions: "What time should I arrive?" "What documents do I need to bring?" She texts the AI. It answers instantly with all the details she needs—no waiting, no phone calls, no searching through emails.

Text Conversation
Alex • Recognized from CRM
Alex
"Hi! What time should I arrive for my court date?"
AI
"Hi Alex! Your court date is April 15th at 10:00 AM. Please arrive by 9:30 AM so we can meet beforehand..."
Alex
"What documents do I need to bring?"
AI
"Bring your driver's license, the citation, and any proof of insurance. I'll send you a checklist right now."
15
April 20, 2024 • 8:30 PM

SHE NEEDS
AN UPDATE

Alex is anxious about her case. It's 8:30 PM on a Wednesday. She can call, text, or chat—whichever she prefers. The AI answers instantly, understands her concern, checks her case status in your system, and provides a clear update. Alex doesn't have to wait for business hours or leave voicemails. She just asks her question, and gets the information she needs.

Alex's Options
CALL
Instant answer
CHAT
Quick & easy
TEXT
From anywhere
CASE STATUS UPDATE
DUI Defense Case
Status: Negotiations ongoing with prosecutor. Next hearing: May 5th.
17
May 3, 2024

COURT DATE
THIS MONDAY

There's a court hearing this Monday. Alex gets notified automatically—email, text, or both, your choice. The system sends court reminders, case updates, document requests, and preparation instructions. Clients stay informed without you sending individual messages. Everything happens automatically.

Case Updates
Sent Automatically
COURT REMINDER
Hearing Scheduled
Monday, May 5 • 10:00 AM • Courtroom 3B
PREPARATION
What to Bring
Checklist sent: ID, citation, proof of insurance
CASE UPDATE
Plea Offer Received
We'll discuss options before the hearing
✓ Client notified automatically
No manual follow-up required
CASE RESOLVED
June 20, 2024
Alex Martinez
DUI reduced to reckless driving
✓ Favorable outcome achieved
Reduced charges, minimal penalties
Client experience
"Always got answers instantly, never felt lost in the process, knew exactly what to expect"
18
June 20, 2024

MONTHS LATER
SHE REFERS

Months later, Alex refers a friend who needs legal help. She had an exceptional experience—questions were answered instantly day or night, she always knew her case status, and she felt supported throughout. The same AI that helped her through her case keeps every client this informed and confident. That's the full journey: lead to client to referral source.

FREQUENTLY ASKED
QUESTIONS

Everything you need to know about using Frontdesk for your criminal defense practice

Can it handle after-hours arrest calls? +

Yes. The AI answers calls 24/7, collects arrest details, determines urgency, and schedules emergency consultations—even at 3 AM when someone's been arrested. No more frantic potential clients calling competitors.

How does it handle intake for new cases? +

The AI collects essential case details automatically—charge type, arrest date, court date, jurisdiction—and creates comprehensive intake forms. Urgent cases like pending arraignments can be escalated immediately to your on-call attorney.

Does it reduce consultation no-shows? +

Yes. The system automatically sends confirmation emails and reminder texts before consultations. When no-shows happen, it immediately calls to reschedule—recovering up to 40% of missed consultations and preventing lost retainers.

Can it book consultations directly into my calendar? +

Yes. Integrates with Google Calendar, Outlook, and most calendar systems. The AI checks real-time availability and books consultations instantly—no back-and-forth phone tag with stressed clients needed.

How does the retainer agreement process work? +

After consultations, clients automatically receive retainer agreements and engagement letters pre-filled with their case information from the CRM. The AI guides them through payment options and document signing. When completed, you're notified immediately.

Does it work with my existing case management system? +

Yes. Frontdesk integrates with most legal practice management systems including Clio, MyCase, PracticePanther, and others. All data syncs automatically—new leads, consultations, intake forms, and client communications.

Can it handle multiple attorneys or office locations? +

Absolutely. The AI knows all your attorneys, their specializations, availability, and jurisdictions. It can route calls based on case type, handle multi-location inquiries, and manage scheduling across your entire firm simultaneously.

What about urgent bail hearings and emergencies? +

The AI handles urgent calls 24/7, identifies time-sensitive situations like pending arraignments or bail hearings, and immediately escalates to your on-call attorney. Critical cases never fall through the cracks.

How much does it cost? +

Pricing is based on your firm size and call volume. Most criminal defense practices see ROI within the first month from reduced no-shows and increased retainer conversions. Contact us for a custom quote.

GET STARTED WITH
FRONTDESK

Stop missing urgent calls at 2 AM. Start securing consultations while you sleep.

features

The AI Receptionist that Never Sleeps

Capture calls and appointments 24/7, even outside of business hours. Setup in minutes, keep your existing number.

AI Receptionist Tailored to your Business

Your AI Receptionist will understand everything about your business and services. This means that it can answer complex questions from callers easily.

AI Receptionist Sends Texts & Schedules Appointments’

Your AI phone receptionist can intelligently text the caller custom links during the conversation. For example, if the caller asks to schedule an appointment, the receptionist can text them your Calendly link.

Build and Tweak your AI Receptionist in Minutes

The simplest solution on the market. Create, purchase, and publish your AI Receptionist in just five minutes. You can even update your receptionist's knowledge base or greeting phrase anytime

Advanced Analytics with Your AI Receptionist

View  call transcripts, text history, and voicemails directly from your admin dashboard. Export phone numbers of callers for targeted promo.

Start For Free

Multiple Channels, One AI Receptionist

Voice

Answers calls 24/7 with a human-like voice.

Text

Reaches out via SMS and replies to incoming text messages.

Website Embeddables

Choose your size, color, and voice. Then, embed your receptionist in your website.

integrations

Seamless Integration with Leading Scheduling Tools

Supercharge your existing booking system with our AI virtual receptionist. No limits.

Proof & Results

Testimonials

CFO, Garman Homes
View Customer Story

"Since launching (Frontdesk) full time, we’ve fielded over 400 calls, qualified 80 leads, and helped us close over $800,000 in new home sales within just six weeks."

CEO, Trade Recalls
View Customer Story

"In the first five days using AI (Frontdesk) outbound program, Acura of Auburn generated $30,000 in new revenue; a record month for the dealership."

CEO, Provest Realty
View Customer Story

"We get about 400 calls a week, and before (Frontdesk) the phones rang all day long. Around 80% of callers hit zero, so someone was always stuck directing calls. Now only about 20% reach our operator. The phones are quiet, the team can focus, and both offices are much calmer."

Operations Manager, Clear Speech
View Customer Story

"(Frontdesk) ended up transforming our entire office. We went from a 20-kid waitlist to zero, we capture 100% of our referral opportunities, and we’re saving hours every single day."

Seattle Foot & Ankle Center

"(Frontdesk) has taken a huge weight off our practice. We no longer miss calls, and I don’t have to spend time managing an answering service. The AI handles everything reliably, and I can update it in real time. it’s like having a full-time receptionist without the time burden."