Every empty cabin costs money. Every missed call is a lost booking. Frontdesk AI answers calls 24/7, books reservations, handles guest inquiries, and closes bookings—all while your team sleeps.
For Cruise Lines
Incoming Call...
Guest Inquiry
"Hi, I'm looking for an ocean-view balcony cabin. Do you have anything available for the Caribbean route?"
AI Receptionist
"Yes! We have Cabin B402 available—balcony ocean-view, $2,400/person. Would you like to reserve it now?"
✓ Cabin Reserved • B402
You're losing thousands in revenue while potential guests call at all hours. Booking inquiries go unanswered, excursion questions pile up, and your crew can't keep up with the volume. There's a better way.
A guest finds your cruise at midnight, calls to ask about cabin availability, and gets voicemail. By morning when your team checks messages, they've already booked with a competitor who answered immediately.
While your team assists passengers at the guest services desk, dozens more calls flood in. Excursion bookings, dining reservations, shore excursion questions, cabin upgrades—you can't handle everything at once. Guests get frustrated waiting, and bookings fall through.
A guest inquires about your Mediterranean cruise, seems excited, but needs time to decide. You send one follow-up email that gets buried in their inbox. That's it—they book with another cruise line. No second touchpoint, no recovery, just lost revenue and empty cabins.
One AI workforce that handles every touchpoint—from first inquiry to booked cruise
Guests visit your cruise website at any hour. Frontdesk Chat answers instantly, qualifies travelers, shows available sailings, and books reservations—all without human intervention.
Every call is answered instantly—booking inquiries, cabin upgrades, excursion questions, special requests. The AI understands context, creates service requests, schedules callbacks, and escalates to humans only when needed.
When bookings stall or guests abandon reservations, Frontdesk Outbound automatically calls to complete the booking. The AI references the original chat conversation, knows their preferences, and finalizes the reservation—all while updating your CRM and booking system.
Every interaction—chat, call, booking, service request—automatically creates and updates profiles in your CRM. No manual data entry. No missed information. One complete view of every guest and reservation.
Orchestrate the entire guest journey across email, voice, SMS, and web. Automatically coordinate follow-ups, reminders, and nurturing sequences based on behavior and engagement.
Coming Soon: Automatically send personalized, context-aware emails at optimal times. Pre-boarding confirmations, reminders, follow-ups, and nurturing sequences—all orchestrated by Marketing Automation.
Smart booking forms that pre-fill from CRM data and guide guests through completion. When forms are submitted, they automatically trigger outbound automation sequences for confirmation and upsell workflows.
Live Demo
No sales pitch. Just our AI answering your call, answering questions, and trying to book you.
Get a complete AI team for your cruise operations. Each agent handles different tasks—answering calls, booking shore excursions, handling guest requests. They work together 24/7 to enhance your guest experience.
Answers every call instantly—no voicemail, no missed bookings. Handles cruise inquiries, books shore excursions, and creates guest service requests automatically.
Qualifies cruise inquiries, shows available cabins and sailing dates, answers questions about amenities and shore excursions instantly. Books reservations and captures contact info—all through your website chat, 24/7.
Sends personalized excursion confirmations, embarkation reminders, and follow-up emails automatically. Coordinates with Marketing Automation to send at the right time to keep guests engaged.
Pre-fills cruise reservations from CRM data. Guides guests through cabin selection and dining preferences. Triggers automation workflows when booking is completed.
Automatically reaches out to guests at the right time. Makes outbound calls to incomplete bookings, sends personalized SMS follow-ups, and emails nurturing sequences. Coordinates all outbound channels to recover abandoned reservations and keep guests engaged.
Handles two-way SMS conversations with guests and prospective passengers. Sends excursion confirmations, embarkation reminders, and answers questions about available voyages via text—98% open rate.
Lets website visitors speak directly to your website about available voyages. Click, talk, get answers about destinations, cabin availability, and onboard amenities—no typing required. Perfect for mobile users browsing cruise options.
Automatically updates your Frontdesk CRM with every interaction. All your AI agents feed guest and passenger data in real-time—no manual imports, no data entry. Every call, text, and interaction is organized by voyage, cabin, and booking status.
Guests don't submit tickets—they just call or text. Your AI recognizes onboard issues (cabin service, dining requests, etc.), creates service tickets, triages by urgency, and notifies the right crew member automatically.
Watches every conversation and alerts you when it matters. If a guest was dissatisfied, if an onboard issue was reported, if a cruise booking was made—you know instantly.
Follow one guest from inquiry to booked cruise—see how every system works together
Alex calls at 2 AM about a Caribbean cruise. The AI answers instantly—no voicemail, no missed call.
As Alex talks, the AI captures everything: name, phone, Caribbean preference, $3,200 budget, June 15th departure, 2 passengers, balcony stateroom. Saved to CRM automatically—no forms, no typing.
Alex says "Yes!" The AI checks your calendar, finds Saturday at 11 AM for a cruise planning consultation, and books it. Instant confirmation—no waiting.
The moment the consultation is booked, the system springs into action. Confirmation emails, reminder texts, follow-ups, and booking forms—all happening automatically.
Alex's phone buzzes. It's a confirmation email from you—sent automatically by the AI Email Agent (coming soon). She reads it, feels reassured, and goes back to browsing. Meanwhile, a reminder email is already scheduled for Friday. No one had to remember to send it.
Saturday morning, Alex is at the grocery store. She completely forgot about the consultation. You're at your desk, see the missed appointment in your CRM, and mark it as "No-Show." That's it. One click. The system takes over from here—you don't have to think about what to do next.
The moment you mark Alex as a no-show, the system springs into action. It remembers everything: the 2 AM phone call, her Caribbean cruise search, her $3,200 budget. Recovery calls get scheduled automatically. Follow-up emails are queued. The entire recovery process starts—you don't have to think about it.
Alex's phone rings. It's the third call from your AI. She's finally free—just finished her shift at work. She answers. The AI remembers their entire conversation from last week. "Hi Alex, I noticed we missed you on Saturday. Would you like to reschedule your cruise consultation?" Alex says yes, picks a new time, and hangs up. The calendar updates automatically. No one had to do anything.
Alex shows up for the rescheduled consultation. She loves the Caribbean Explorer itinerary. You mark it complete in your CRM. The moment you click "Complete," the system springs into action: post-consultation follow-up emails get queued, the booking form is ready to send, and payment workflows begin. All happening automatically—you're just planning the perfect cruise.
Alex just finished the consultation. She's walking to her car when her phone buzzes. It's a cruise booking form from Frontdesk Forms—already filled with her name, email, and the cruise she just discussed. The AI guides her through passport details and payment information right on her phone. When she submits it, you're immediately notified. The booking process begins automatically—all without you lifting a finger.
Alex is at work, thinking about the cruise. She has a question about shore excursions. She calls. The AI answers instantly, recognizes her from your CRM, remembers her consultation and booking, and is ready to help—no hold time, no voicemail, no missed calls. Alex gets her answer in seconds.
With all her questions answered, Alex completes her booking. The system automatically sends confirmation emails, pre-departure instructions, and excursion information. Alex's officially sailing in June.
Alex is getting excited about her cruise. She has questions: "How do I book shore excursions?" "Can I make specialty dining reservations?" She texts the AI. It answers instantly with all the details she needs—no waiting, no phone calls, no searching through emails.
Alex is on day 3 of her cruise. The air conditioning in her stateroom isn't working. It's 8:30 PM. She can call guest services, text, or use the app—whichever she prefers. The AI answers instantly, understands the issue, creates a service ticket, and dispatches housekeeping. Alex doesn't have to wait at the guest services desk or track anyone down. She just describes the problem, and it's handled.
There's a Captain's Dinner tonight. Alex gets notified automatically—text message, app notification, or both, your choice. The system sends onboard announcements, event reminders, port updates, and activity schedules. Guests stay informed without you sending individual messages. Everything happens automatically.
Two weeks after disembarking, Alex books another cruise—a 10-day Mediterranean voyage. She had an incredible experience—every question answered instantly, seamless onboard service, and she felt completely supported. The same AI that helped her book her first cruise kept her delighted throughout the journey. That's the full journey: inquiry to guest to loyal repeat customer.
Everything you need to know about using Frontdesk for your cruise operations
Yes. The AI answers calls 24/7, qualifies travelers, checks cabin availability, and processes reservations—all while your team sleeps. No more missed bookings at 2 AM when passengers are planning their next voyage.
The AI creates service tickets automatically, collects all details (cabin number, request description, urgency), and routes them to your guest services team. Priority requests like medical needs or cabin issues can be escalated immediately.
Yes. The system automatically sends confirmation emails and reminder texts before shore excursions. When no-shows happen, it immediately contacts guests to reschedule—recovering up to 40% of missed excursions and maximizing revenue.
Yes. Integrates with your reservation system, dining management platform, and activity schedulers. The AI checks real-time availability and books specialty dining, spa treatments, and excursions instantly—no back-and-forth calls needed.
After booking, passengers automatically receive check-in reminders that are pre-filled with their reservation info from the CRM. The AI guides them through passport verification, health questionnaires, and special requests. When submitted, your embarkation team is notified immediately.
Yes. Frontdesk integrates with most cruise management systems including Seaware, ShipPax, Versonix, and others. All data syncs automatically—passengers, reservations, dining bookings, excursions, and service requests.
Absolutely. The AI knows all your vessels, cabin availability across itineraries, pricing tiers, and amenities. It can route calls based on ship and destination, handle fleet-wide inquiries, and manage multiple cruise lines simultaneously.
The AI handles cabin service requests 24/7, verifies passenger identity, and can coordinate with housekeeping or technical staff. For true emergencies like medical situations or safety concerns, it immediately escalates to your ship operations team.
Pricing is based on your fleet size and call volume. Most cruise lines see ROI within the first voyage from reduced excursion no-shows and increased onboard revenue per passenger. Contact us for a custom quote.
Stop missing booking calls at 2 AM. Start capturing reservations while you sleep.
Capture calls and appointments 24/7, even outside of business hours. Setup in minutes, keep your existing number.
Your AI Receptionist will understand everything about your business and services. This means that it can answer complex questions from callers easily.
Your AI phone receptionist can intelligently text the caller custom links during the conversation. For example, if the caller asks to schedule an appointment, the receptionist can text them your Calendly link.
The simplest solution on the market. Create, purchase, and publish your AI Receptionist in just five minutes. You can even update your receptionist's knowledge base or greeting phrase anytime
View call transcripts, text history, and voicemails directly from your admin dashboard. Export phone numbers of callers for targeted promo.
Answers calls 24/7 with a human-like voice.
Reaches out via SMS and replies to incoming text messages.
Choose your size, color, and voice. Then, embed your receptionist in your website.
Supercharge your existing booking system with our AI virtual receptionist. No limits.
"Since launching (Frontdesk) full time, we’ve fielded over 400 calls, qualified 80 leads, and helped us close over $800,000 in new home sales within just six weeks."
"In the first five days using AI (Frontdesk) outbound program, Acura of Auburn generated $30,000 in new revenue; a record month for the dealership."
"We get about 400 calls a week, and before (Frontdesk) the phones rang all day long. Around 80% of callers hit zero, so someone was always stuck directing calls. Now only about 20% reach our operator. The phones are quiet, the team can focus, and both offices are much calmer."
"(Frontdesk) ended up transforming our entire office. We went from a 20-kid waitlist to zero, we capture 100% of our referral opportunities, and we’re saving hours every single day."
"(Frontdesk) has taken a huge weight off our practice. We no longer miss calls, and I don’t have to spend time managing an answering service. The AI handles everything reliably, and I can update it in real time. it’s like having a full-time receptionist without the time burden."