Cyber Insurance AI Receptionist | 24/7 Lead Response & Policy Queries | Frontdesk

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CYBER INSURANCE
POLICIES 24/7

Every missed call is a lost policy. Every delayed quote is a competitor's win. Frontdesk AI answers calls 24/7, schedules risk assessments, handles policy inquiries, and qualifies leads—all while your team focuses on closing deals.

24/7 Coverage
No Setup Fees

Frontdesk AI

For Cyber Insurance

Incoming Call...

Business Owner

"Hi, I need cyber insurance for my e-commerce business. What coverage options do you have?"

AI Receptionist

"Perfect! We offer comprehensive coverage including data breach protection and ransomware recovery. Can I schedule a risk assessment with Alex for this week?"

✓ Assessment Scheduled • Tomorrow 10 AM

The Problem

CYBER INSURANCE AGENCIES
LOSE CLIENTS TO SLOW RESPONSE

You're losing policies every day because prospects need quotes fast. Calls come in after breach announcements, no-shows waste your consultation slots, and your team can't keep up with risk assessments. There's a better way.

You Miss Calls When Breaches Hit the News

A major ransomware attack makes headlines at 6 PM. Panicked business owners call your agency immediately and get voicemail. By the time you check messages the next morning, they've already purchased coverage from a competitor who answered.

The Cost
$8,500/policy
Average commission lost

Your Team Is Drowning in Risk Assessments

While you're conducting a risk assessment, five more quote requests come in. Policy renewals, coverage questions, claim inquiries—you can't be everywhere at once. Prospects get frustrated waiting, and you lose policies to faster agencies.

The Cost
60+ calls/day
Per insurance agent

Consultations No-Show and You Lose Them Forever

You clear your calendar, prepare the coverage analysis, and wait. They don't show. You send one follow-up email that gets ignored. That's it—they're gone. No second chance, no policy signed, just wasted time and another lost commission.

The Cost
35% no-show
Rate industry average
$102,000
Lost annually in missed policies
55%
Of quote requests happen after hours
24 hours
Window before prospects buy elsewhere

HOW FRONTDESK
WORKS

One AI workforce that handles every touchpoint—from first inquiry to policy activation

24/7 Client Chat

Prospects visit your website at any hour. Frontdesk Chat answers instantly, qualifies leads, explains coverage options, and schedules consultations—all without human intervention.

  • Automatically extracts business size, industry, and coverage needs
  • Provides instant cyber insurance quotes and coverage details
  • Books risk assessments directly into your calendar
Frontdesk Chat
2:14 AM • Active
"Hi, I need cyber insurance for my e-commerce business. What coverage do you recommend?"
AI
"For e-commerce, I recommend our comprehensive package—$1M data breach coverage plus business interruption. Would you like to schedule a risk assessment?"
"Yes! This Friday works."
Risk Assessment Booked ✓
Friday, March 15 • 2:00 PM
Frontdesk Receptionist
Answered in 0.2s
AI: "Hello! This is Frontdesk. How can I help?"
Caller: "We just experienced a ransomware attack. Do we have incident response coverage?"
AI: "I'm opening your policy now and connecting you to our incident response team immediately."
✓ Emergency Response Ticket #4920 Created

AI Phone Receptionist

Every call is answered instantly—policy inquiries, claims questions, coverage updates, incident reports. The AI understands context, creates tickets, schedules consultations, and escalates emergencies to humans immediately.

  • Answers calls in under 0.5 seconds, 24/7
  • Creates incident response tickets automatically
  • Recognizes clients from CRM and references policy details instantly

Smart Outbound Follow-ups

When consultations are missed, Frontdesk Outbound automatically calls to reschedule. The AI references the original conversation, knows their coverage needs, and books a new assessment—all while updating your CRM and calendar.

  • Automatically detects missed consultations and triggers follow-up calls
  • Smart retry sequences with optimal timing
  • Reschedules assessments and updates all systems automatically
Outbound Call
Smart Retry #3 • Connected
AI: "Hi Alex, this is Frontdesk. I noticed we missed you for the cyber insurance risk assessment on Friday. Would you like to reschedule?"
Alex: "Yes! Can we do next Tuesday instead?"
✓ Assessment Rescheduled
Tuesday, March 19 • 10:00 AM
Frontdesk CRM
Company Name
TechFlow Solutions
Coverage Needs
$1M Data Breach + Business Interruption
Policy Start Date
April 1, 2024
Source
Web Chat • 2:14 AM
Status
Assessment Scheduled

Unified CRM

Every interaction—chat, call, consultation, policy inquiry—automatically creates and updates profiles in your CRM. No manual data entry. No missed information. One complete view of every prospect and client.

  • Auto-creates profiles from any touchpoint
  • Tracks full journey from inquiry to policy activation
  • Syncs with calendar, tickets, and all systems

Marketing Automation

Orchestrate the entire client journey across email, voice, SMS, and web. Automatically coordinate follow-ups, policy renewal reminders, and nurturing sequences based on behavior and engagement.

  • Multi-channel orchestration (email, calls, texts, forms)
  • Behavior-triggered workflows and sequences
  • Automatic renewal reminders and policy review sequences
Automated Follow-Ups
What's Happening Now
Pre-assessment email sequence
Reminder SMS scheduled
Post-consultation follow-up ready
Policy application queued
AI Email Agent
Coming Soon
Pre-Assessment Email
"Hi Alex! Your cyber risk assessment is confirmed. Here's what to prepare..."
Reminder Email
"Just a friendly reminder about your consultation tomorrow..."

AI Email Agent

Coming Soon: Automatically send personalized, context-aware emails at optimal times. Pre-assessment confirmations, renewal reminders, follow-ups, and nurturing sequences—all orchestrated by Marketing Automation.

  • Personalized email sequences based on client behavior
  • Optimal send times for maximum engagement
  • Integrated with Marketing Automation workflows

AI-Powered Forms

Smart policy applications that pre-fill from CRM data and guide prospects through completion. When forms are submitted, they automatically trigger outbound automation sequences for underwriting and policy approval workflows.

  • Pre-filled with CRM data (company name, contact info, coverage needs)
  • AI-guided completion for security posture and risk assessment
  • Automatically triggers underwriting workflows on submission
AI Form
Policy Application
Pre-filled Fields
✓ Company, Contact, Coverage (from CRM)
AI-Guided Fields
→ Security Controls Assessment
→ Revenue & Data Storage Verification
What Happens Next
You're notified immediately and underwriting begins

Live Demo

CALL IT
YOURSELF

(864) 619-0619

No sales pitch. Just our AI answering your call, answering questions, and trying to book you.

YOUR CYBER INSURANCE AI TEAM
EACH ONE DOES DIFFERENT TASKS

Get a complete AI team for your cyber insurance agency. Each agent handles different tasks—answering calls, qualifying leads, handling policy inquiries. They work together 24/7 to convert more prospects into policyholders faster.

TIER 1.00

AI Receptionist Teammate

24/7 Receptionist
24/7 Available

Answers every call instantly—no voicemail, no missed leads. Handles policy inquiries, books risk assessment consultations, and creates claim support tickets automatically.

Phone Calls Consultation Booking Claims Support
TIER 1.00

Website Chat Teammate

Live Chat Lead Generator
Always Online

Qualifies cyber insurance leads, explains available coverage options and pricing, answers questions about data breach protection and policy limits instantly. Books risk assessment consultations and captures contact info—all through your website chat, 24/7.

Lead Qualifying Coverage Search Instant Answers
TIER 1.00

Email Teammate

Email Nurture Specialist
Coming Soon

Sends personalized consultation confirmations, policy renewal reminders, and follow-up emails automatically. Coordinates with Marketing Automation to send at the right time to keep prospects engaged and policies renewed.

Confirmations Follow-Ups Reminders
TIER 1.00

Application Teammate

Application Assistant
Policy Applications

Pre-fills policy applications from CRM data. Guides business owners through cyber risk assessment and coverage verification. Triggers automation workflows when submitted.

Pre-filled AI Guided Auto-Trigger
TIER 1.00

Outbound Sales Teammate

Multi-Channel Outreach
Calls, Texts & Emails

Automatically reaches out to prospects at the right time. Makes outbound calls to no-shows, sends personalized SMS follow-ups, and emails nurturing sequences. Coordinates all outbound channels to recover lost leads and keep prospects engaged until they commit to coverage.

Outbound Calls SMS Campaigns Email Sequences
TIER 1.00

SMS Texting Teammate

Text Support Agent
Two-Way Texting

Handles two-way SMS conversations with prospects and current policyholders. Sends consultation confirmations, renewal reminders, and answers questions about coverage options via text—98% open rate.

Consultation Confirmations Reminders Two-Way Chat
TIER 1.00

Web Voice Teammate

Voice Interface Agent
Click & Talk

Lets website visitors speak directly to your website about cyber insurance coverage. Click, talk, get answers about pricing, coverage limits, and data breach protection—no typing required. Perfect for mobile users researching cyber insurance policies.

Voice Chat Mobile Friendly Instant Answers
TIER 1.00

CRM Sync Teammate

CRM Sync Engine
Real-Time Sync

Automatically updates your Frontdesk CRM with every interaction. All your AI agents feed prospect and policyholder data in real-time—no manual imports, no data entry. Every call, text, and interaction is organized by business type, coverage needs, and lead status.

Auto-Sync No Data Entry Organized
TIER 1.00

Auto Ticket Teammate

Auto Ticket Creator
Auto-Created

Policyholders don't submit tickets—they just call or text. Your AI recognizes support issues (claim questions, coverage changes, policy updates, etc.), creates tickets, triages by urgency, and notifies the right agent or underwriter automatically.

Auto-Create Triage Notifications
TIER 1.00

Smart Alert Teammate

Smart Alert System
Watch & Alert

Watches every conversation and alerts you when it matters. If a prospect had concerns, if a claim issue was reported, if a consultation was booked—you know instantly.

Smart Alerts Custom Rules Instant

THE
JOURNEY

Follow one prospect from inquiry to signed policy—see how every system works together

Scroll to begin ↓
01
2:14 AM

THE PHONE RINGS
AT 2 AM

Alex calls at 2 AM after discovering a ransomware attack. The AI answers instantly—no voicemail, no missed call.

ANSWERED ✓
Frontdesk Receptionist
Answered in 0.2s
AI: "Hello! This is Frontdesk. How can I help you today?"
Alex: "Hi, I need cyber insurance for my e-commerce business. We handle about 50K transactions monthly. Do you have coverage options?"
AI: "Yes! We have policies starting at $2M coverage with data breach response included. Would you like to schedule a risk assessment consultation?"
Frontdesk CRM
Alex Chen
Active Lead
Phone
(555) 123-4567
Business Type
E-commerce
Coverage Needed
$2M Policy
Coverage Start
March 15, 2024
Source
Phone • 2:14 AM
Saved to CRM automatically
02
2:15 AM

EVERY WORD
IS SAVED

As Alex talks, the AI captures everything: name, phone, e-commerce business, $2M coverage need, March 15th start date. Saved to CRM automatically—no forms, no typing.

03
2:18 AM

SAT AT 11 AM
IS BOOKED

Alex says "Yes!" The AI checks your calendar, finds Saturday at 11 AM, and books the risk assessment. Instant confirmation—no waiting.

MARCH 2024
AI
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Risk Assessment
Alex Chen • Saturday, March 9 • 11:00 AM
Automation Sequence
1
Consultation Booked
Trigger detected in CRM
2
Confirmation Email Sent
Consultation confirmation delivered instantly
3
Reminder Scheduled
SMS reminder queued for Friday
4
Follow-Up Queued
Post-consultation email ready to send
04
2:19 AM

THE SYSTEM
WAKES UP

The moment the consultation is booked, the system springs into action. Confirmation emails, reminder texts, follow-ups, and application forms—all happening automatically.

Inbox
2 New
Consultation Confirmation
To: alex@email.com
Sent ✓
"Hi Alex! Your risk assessment consultation is confirmed for Saturday, March 9 at 11:00 AM..."
Consultation Reminder
To: alex@email.com
Scheduled
"Just a friendly reminder about your consultation tomorrow! We're excited to review your cyber security needs..."
05
2:20 AM

HER PHONE
BUZZES NOW

Alex's phone buzzes. It's a confirmation email from you—sent automatically by the AI Email Agent (coming soon). She reads it, feels reassured, and goes back to browsing. Meanwhile, a reminder email is already scheduled for Friday. No one had to remember to send it.

06
Saturday, 11:15 AM

SHE FORGOT
TO SHOW UP

Saturday morning, Alex is at the grocery store. She completely forgot about the consultation. You're at your desk, see the missed appointment in your CRM, and mark it as "No-Show." That's it. One click. The system takes over from here—you don't have to think about what to do next.

NO-SHOW ALERT
Saturday, March 9 • 11:00 AM
AC
Alex Chen
Risk Assessment
❌ Did not arrive
Status updated in CRM
→ Recovery sequence triggered
Recovery Sequence
1
No-Show Detected
Status updated in CRM
2
Outbound Call Scheduled
AI will call Alex automatically
3
Context Loaded
Original conversation + profile data ready
07
Saturday, 11:16 AM

ONE CLICK
STARTS IT ALL

The moment you mark Alex as a no-show, the system springs into action. It remembers everything: the 2 AM phone call, her e-commerce business, her $2M coverage need. Recovery calls get scheduled automatically. Follow-up emails are queued. The entire recovery process starts—you don't have to think about it.

08
Monday, 3:45 PM

THE THIRD CALL
WORKS

Alex's phone rings. It's the third call from your AI. She's finally free—just finished her shift at work. She answers. The AI remembers their entire conversation from last week. "Hi Alex, I noticed we missed you on Saturday. Would you like to reschedule?" Alex says yes, picks a new time, and hangs up. The calendar updates automatically. No one had to do anything.

CONNECTED ✓
Outbound Call
Smart Retry #3 • Connected
AI: "Hi Alex, I noticed we missed you for the risk assessment on Saturday. Would you like to reschedule?"
Alex: "Yes! Can we do this Saturday instead?"
Consultation Rescheduled
Saturday, March 16 • 2:00 PM
09
Saturday, 2:15 PM

SHE LOVES
THE COVERAGE

Alex shows up for the rescheduled consultation. She loves the coverage options. You mark it complete in your CRM. The moment you click "Complete," the system springs into action: post-consultation follow-up emails get queued, the policy application form is ready to send, and underwriting workflows begin. All happening automatically—you're just reviewing her needs.

CONSULTATION COMPLETE
Saturday, March 16 • 2:00 PM
$2M Coverage Plan
Alex Chen
Post-consultation sequence activated
Frontdesk Forms
Cyber Insurance Application • Pre-filled from CRM
AI guiding through fields...
AI guiding through fields...
✓ Ready to send automatically
11
Saturday, 2:30 PM

HER PHONE BUZZES
ON THE WAY OUT

Alex just finished the consultation. She's walking to her car when her phone buzzes. It's a policy application from Frontdesk Forms—already filled with her name, email, and the coverage plan she just reviewed. The AI guides her through business details and security assessment right on her phone. When she submits it, you're immediately notified. The underwriting process begins automatically—all without you lifting a finger.

Incoming Call
Answered • Recognized from CRM
Context Loaded
Consultation completed • Application submitted
AI
"I remember your consultation! How can I help?"
Alex
"Question about the ransomware coverage..."
12
Monday, 10:30 AM

SHE HAS
A QUESTION

Alex is at work, thinking about the policy. She has a question about the ransomware coverage. She calls. The AI answers instantly, recognizes her from your CRM, remembers her consultation and application, and is ready to help—no hold time, no voicemail, no missed calls. Alex gets her answer in seconds.

13
March 15, 2024

ALEX SIGNS
HER POLICY

With the ransomware coverage included, Alex signs the policy. The system automatically sends welcome emails, coverage documentation, and security best practices guides. Alex's business is officially protected.

POLICY SIGNED
$2M Coverage • Cyber Insurance
14
April 2, 2024 • 6:30 PM

SHE TEXTS
AT 6:30 PM

Alex just onboarded her team to the new security protocols. She has questions: "How do I file a claim?" "What's covered under the data breach response?" She texts the AI. It answers instantly with all the details she needs—no waiting, no phone calls, no searching through policy documents.

Text Conversation
Alex • Recognized from CRM
Alex
"Hi! How do I file a claim if we have a breach?"
AI
"Hi Alex! Here's the claims process: [link]. Call our 24/7 hotline immediately..."
Alex
"What's covered under data breach response?"
AI
"You're covered for forensic investigation, legal fees, customer notification, and credit monitoring. Full details in your policy portal."
15
April 15, 2024 • 8:30 PM

SUSPICIOUS
ACTIVITY

Alex's security team detects suspicious activity. It's 8:30 PM on a Sunday. She can call, text, or chat—whichever she prefers. The AI answers instantly, understands the urgency, creates a claim ticket, and connects her with the emergency response team. Alex doesn't have to wait for business hours or navigate phone trees. She just describes the situation, and support is mobilized.

Alex's Options
CALL
Instant answer
CHAT
Quick & easy
TEXT
From anywhere
CLAIM CREATED
Suspicious Activity Alert
Emergency response team notified
17
May 5, 2024

SECURITY
WEBINAR

There's a cybersecurity best practices webinar this Thursday. Alex gets notified automatically—email, text, or both, your choice. The system sends security updates, industry threat alerts, policy updates, and educational resources. Policyholders stay informed without you sending individual messages. Everything happens automatically.

Policyholder Update
Sent to All Clients
WEBINAR
Cybersecurity Best Practices
Thursday, May 10 • 2:00 PM • Virtual
THREAT ALERT
New Ransomware Variant
Update your systems immediately
RESOURCE
Security Checklist Updated
New compliance requirements added
✓ All policyholders notified
No manual sending required
POLICY RENEWED
March 15, 2025
Alex Chen
$2M Coverage • Cyber Insurance
✓ Renewed for 12 months
Same coverage, enhanced support
Why she renewed
"Fast claim response, always got quick answers, loved the security resources and threat alerts"
18
March 15, 2025

A YEAR LATER
SHE RENEWS

A year later, Alex renews. She had a great experience—claim support was always quick, questions were answered instantly, and she felt protected. The same AI that helped her find the coverage kept her confident as a policyholder. That's the full journey: prospect to client to renewal.

FREQUENTLY ASKED
QUESTIONS

Everything you need to know about using Frontdesk for your cyber insurance agency

Can it handle after-hours policy inquiries? +

Yes. The AI answers calls 24/7, qualifies prospects, explains coverage options, and books risk assessment consultations—all while your team sleeps. No more missed opportunities at 2 AM from businesses needing immediate cyber coverage.

How does it handle claims notifications? +

The AI creates claims tickets automatically, collects all critical details (incident type, breach scope, urgency level), and routes them to your claims team. Potential breaches or ransomware attacks can be escalated immediately to your incident response team.

Does it reduce consultation no-shows? +

Yes. The system automatically sends confirmation emails and reminder texts before risk assessments and policy reviews. When no-shows happen, it immediately calls to reschedule—recovering up to 40% of missed consultations.

Can it book consultations directly into my calendar? +

Yes. Integrates with Google Calendar, Outlook, and most calendar systems. The AI checks real-time availability and books risk assessments and policy consultations instantly—no back-and-forth emails needed.

How does the quote application work? +

After consultations, prospects automatically receive a quote application that's pre-filled with their business info from the CRM. The AI guides them through security posture assessment and revenue verification. When submitted, you're notified immediately.

Does it work with my existing systems? +

Yes. Frontdesk integrates with most systems including Applied Epic, Vertafore AMS360, Salesforce, and others. All data syncs automatically—prospects, consultations, quote applications, and claims notifications.

Can it handle multiple coverage types or client portfolios? +

Absolutely. The AI knows all your coverage options, policy limits, industry-specific requirements, and premium ranges. It can route calls based on client type, handle multi-policy inquiries, and manage diverse client portfolios simultaneously.

What about breach incidents and emergencies? +

The AI handles breach notifications 24/7, verifies policyholder identity, and can coordinate with your incident response partners or forensic teams. For active cyberattacks or ransomware incidents, it immediately escalates to your emergency response team.

How much does it cost? +

Pricing is based on your client portfolio size and call volume. Most cyber insurance agencies see ROI within the first month from reduced no-shows and increased policy conversions. Contact us for a custom quote.

GET STARTED WITH
FRONTDESK

Stop missing policy inquiries after hours. Start converting leads while you focus on risk assessment.

features

The AI Receptionist that Never Sleeps

Capture calls and appointments 24/7, even outside of business hours. Setup in minutes, keep your existing number.

AI Receptionist Tailored to your Business

Your AI Receptionist will understand everything about your business and services. This means that it can answer complex questions from callers easily.

AI Receptionist Sends Texts & Schedules Appointments’

Your AI phone receptionist can intelligently text the caller custom links during the conversation. For example, if the caller asks to schedule an appointment, the receptionist can text them your Calendly link.

Build and Tweak your AI Receptionist in Minutes

The simplest solution on the market. Create, purchase, and publish your AI Receptionist in just five minutes. You can even update your receptionist's knowledge base or greeting phrase anytime

Advanced Analytics with Your AI Receptionist

View  call transcripts, text history, and voicemails directly from your admin dashboard. Export phone numbers of callers for targeted promo.

Start For Free

Multiple Channels, One AI Receptionist

Voice

Answers calls 24/7 with a human-like voice.

Text

Reaches out via SMS and replies to incoming text messages.

Website Embeddables

Choose your size, color, and voice. Then, embed your receptionist in your website.

integrations

Seamless Integration with Leading Scheduling Tools

Supercharge your existing booking system with our AI virtual receptionist. No limits.

Proof & Results

Testimonials

CFO, Garman Homes
View Customer Story

"Since launching (Frontdesk) full time, we’ve fielded over 400 calls, qualified 80 leads, and helped us close over $800,000 in new home sales within just six weeks."

CEO, Trade Recalls
View Customer Story

"In the first five days using AI (Frontdesk) outbound program, Acura of Auburn generated $30,000 in new revenue; a record month for the dealership."

CEO, Provest Realty
View Customer Story

"We get about 400 calls a week, and before (Frontdesk) the phones rang all day long. Around 80% of callers hit zero, so someone was always stuck directing calls. Now only about 20% reach our operator. The phones are quiet, the team can focus, and both offices are much calmer."

Operations Manager, Clear Speech
View Customer Story

"(Frontdesk) ended up transforming our entire office. We went from a 20-kid waitlist to zero, we capture 100% of our referral opportunities, and we’re saving hours every single day."

Seattle Foot & Ankle Center

"(Frontdesk) has taken a huge weight off our practice. We no longer miss calls, and I don’t have to spend time managing an answering service. The AI handles everything reliably, and I can update it in real time. it’s like having a full-time receptionist without the time burden."