Every missed call is a family in need. Every unanswered question adds stress during difficult times. Frontdesk AI answers calls 24/7, schedules arrangements, provides information, and supports families with care—even at 3 AM.
Funeral Services
Incoming Call...
Family Member
"We need to make arrangements for my father. Can someone help us?"
AI Receptionist
"I'm so sorry for your loss. I can help schedule a consultation with our director. Would tomorrow at 10 AM work for your family?"
✓ Consultation Scheduled • Tomorrow 10 AM
Grieving families call at all hours seeking immediate help. Missed calls mean families turn to competitors during their most vulnerable moment. Your reputation and community trust depend on being there.
A family experiences a loss at 2 AM and calls your funeral home for immediate guidance. They reach voicemail and feel abandoned. By morning, they've already contacted another funeral home that answered their call.
While you're meeting with one family, five more calls come in. Pre-planning inquiries, service arrangement questions, memorial service details—you can't be in two places at once. Families feel neglected and choose funeral homes that respond faster.
A family schedules a pre-planning consultation, then something comes up. You send one follow-up call that goes to voicemail. That's it—they never reschedule. No second chance to serve them, just another lost relationship and future service.
One AI workforce that handles every touchpoint—from first call to service completion
Families visit your funeral home website at any hour seeking guidance. Frontdesk Chat responds instantly with empathy, gathers initial arrangements information, explains service options, and schedules consultations—all without human intervention.
Every call is answered instantly with compassion—arrangement inquiries, service information, obituary requests, flower delivery confirmations. The AI understands context, schedules appointments, provides service details, and escalates to your staff only when needed.
When families miss scheduled consultations, Frontdesk Outbound automatically calls to reschedule with compassion. The AI references the original conversation, understands their needs, and books a new appointment—all while updating your systems and calendar.
Every interaction—chat, call, consultation, service arrangement—automatically creates and updates family profiles in your CRM. No manual data entry. No missed information. One complete view of every family's journey and service needs.
Orchestrate the entire family journey across email, voice, SMS, and web. Automatically coordinate appointment reminders, service confirmations, and compassionate follow-up sequences based on each family's needs and timing.
Coming Soon: Automatically send personalized, compassionate emails at optimal times. Consultation confirmations, gentle reminders, service information, and supportive follow-ups—all orchestrated by Marketing Automation.
Smart arrangement forms that pre-fill from CRM data and guide families through completion. When forms are submitted, they automatically trigger compassionate automation sequences for follow-up and service coordination workflows.
Live Demo
No sales pitch. Just our AI answering your call, answering questions, and trying to book you.
Get a complete AI team for your funeral home. Each agent handles different tasks—answering calls, scheduling arrangements, handling service inquiries. They work together 24/7 to serve families with compassion and dignity.
Answers every call instantly—no voicemail, no missed families in need. Handles service inquiries with compassion, schedules consultations, and provides immediate assistance to grieving families 24/7.
Provides compassionate assistance to families researching funeral services. Answers questions about burial and cremation options, service packages, and pre-planning. Schedules consultation appointments and captures family contact information—all through your website chat, 24/7.
Sends thoughtful consultation confirmations, service reminders, and follow-up messages automatically. Coordinates with families through compassionate email communication at the appropriate times to provide support and guidance throughout the arrangement process.
Pre-fills arrangement forms from family information. Guides families through pre-planning documentation and service preferences with sensitivity. Triggers workflow automation when forms are submitted for seamless coordination.
Automatically reaches out to families at the appropriate time with compassion. Makes outbound calls for missed appointments, sends personalized text follow-ups, and delivers thoughtful email communications. Coordinates all outbound channels to provide continuous support and ensure no family is left unattended.
Handles sensitive two-way text conversations with families in need of funeral services. Sends consultation confirmations, service reminders, and answers questions about arrangements and memorial options via text—98% open rate for time-sensitive information.
Lets website visitors speak directly about funeral service needs with compassion. Click, talk, get answers about burial and cremation options, service packages, and memorial arrangements—no typing required. Perfect for families in difficult times who prefer voice interaction.
Automatically updates your Frontdesk CRM with every family interaction. All your AI agents feed family information and service details in real-time—no manual data entry, no missed information. Every call, text, and consultation is organized by family, service type, and arrangement status.
Families don't submit service requests—they just call or text. Your AI recognizes special requests (floral arrangements, program printing, transportation needs), creates internal tasks, prioritizes by urgency, and notifies the right staff members automatically for coordination.
Monitors every family interaction and alerts you when it matters most. If a family expressed concern, if special arrangements were requested, if a consultation was scheduled—you're notified instantly to provide the highest level of personal care and attention.
Follow one family from first call to service completion—see how every system works together
Alex calls at 2 AM after her mother passed. The AI answers instantly—no voicemail, no missed call.
As Alex talks, the AI captures everything: name, phone, her mother's information, service preferences, timing needs. Saved to CRM automatically—no forms, no typing during this sensitive time.
Alex says "Yes!" The AI checks your calendar, finds Saturday at 10 AM, and books it. Instant confirmation—no waiting, no back-and-forth during grief.
The moment the consultation is booked, the system springs into action. Confirmation emails, reminder texts, planning materials, and service documentation—all happening automatically so you can focus on providing compassionate care.
Alex's phone buzzes. It's a confirmation email from you—sent automatically by the AI Email Agent (coming soon). She reads it, feels supported, and can rest. Meanwhile, a reminder email is already scheduled for Friday. No one had to remember to send it.
Saturday morning, Alex is dealing with family matters. She couldn't make the consultation. You see the missed appointment in your CRM and mark it as "No-Show." That's it. One click. The system takes over from here—you don't have to think about what to do next during this sensitive time.
The moment you mark Alex as a no-show, the system springs into action with compassion. It remembers everything: the 2 AM phone call, her mother's information, service preferences. Gentle follow-up messages get scheduled automatically. The entire support process continues—you don't have to think about it.
Alex's phone rings. It's the third gentle call from your AI. She's finally able to talk—just got home from handling affairs. She answers. The AI remembers their entire conversation from last week and speaks with appropriate care. "Hi Alex, we understand this is a difficult time. Would you like to reschedule?" Alex says yes, picks a new time, and feels supported. The calendar updates automatically. No one had to do anything.
Alex arrives for the rescheduled consultation. You guide her through service options with compassion. You mark it complete in your CRM. The moment you click "Complete," the system springs into action: service confirmation emails get queued, documentation is prepared, and coordination workflows begin. All happening automatically—you're just providing care.
Alex just finished the consultation. She's walking to her car when her phone buzzes. It's a service arrangement form from Frontdesk Forms—already filled with her information and her mother's details. The AI guides her through obituary information and service details right on her phone. When she submits it, you're immediately notified. The coordination process begins automatically—all without you lifting a finger.
Alex is coordinating with family members about viewing hours. She has a question. She calls. The AI answers instantly, recognizes her from your CRM, remembers her consultation and arrangements, and is ready to help—no hold time, no voicemail, no missed calls during this important time. Alex gets her answer in seconds.
Everything comes together perfectly. The system automatically handled confirmations, reminders, and coordination. The family feels supported, and Alex knows she could reach you anytime she needed.
A few days after the service, Alex needs information. She has questions: "When will the death certificates be ready?" "Can I get extra copies?" She texts the AI. It answers instantly with all the details she needs—no waiting, no phone calls, no searching through paperwork.
Alex is ready to discuss a monument for her mother. It's 7:30 PM on a weekday. She can call, text, or chat—whichever she prefers. The AI answers instantly, understands her needs, connects her with monument options, and schedules a design consultation. Alex doesn't have to wait for business hours or navigate complicated processes. She just describes what she needs, and it's handled.
The death certificates are ready for pickup. Alex gets notified automatically—email, text, or both, your choice. The system sends document notifications, memorial updates, monument progress reports, and important deadlines. Families stay informed without you sending individual messages. Everything happens automatically with care and respect.
Months later, when a friend loses someone, Alex recommends your funeral home without hesitation. She had an exceptional experience—questions were answered instantly day or night, every detail was handled with care, and she felt supported throughout. The same AI that helped her through her darkest hours provided consistent, compassionate service every step of the way. That's the full journey: from that first 2 AM call to a lifetime of referrals.
Everything you need to know about using Frontdesk for your funeral home
Yes. The AI answers calls 24/7 with compassion and empathy, collects essential information from families, and immediately notifies your on-call director. No grieving family ever reaches voicemail during their time of need.
The AI handles pre-need planning calls with respect and dignity, answers questions about service packages and pricing, and schedules consultations with your funeral directors. It captures contact details for follow-up and nurtures these important relationships.
Yes. The system automatically sends gentle confirmation messages and reminder calls before arrangement conferences. It handles rescheduling requests with sensitivity, ensuring families feel supported throughout the process.
Yes. Integrates with Google Calendar, Outlook, and most calendar systems. The AI checks your funeral directors' real-time availability and books arrangement conferences instantly—eliminating phone tag during difficult times.
The AI provides clear information about your service packages, burial and cremation options, and general pricing ranges. It explains what's included in each package and collects family preferences to help directors prepare personalized recommendations for the arrangement conference.
Yes. Frontdesk integrates with most funeral home systems including Passare, FuneralTech, CFS, and others. All family information, appointments, and inquiries sync automatically into your case management system.
Absolutely. The AI knows all your locations, chapel availability, service options, and staff schedules. It can route calls based on location preference, handle inquiries across multiple facilities, and manage your entire operation seamlessly.
The AI handles immediate-need death calls 24/7 with compassion, collects essential information about the deceased and location, and immediately connects families with your on-call funeral director. Every urgent call receives immediate human attention.
Pricing is based on your call volume and number of locations. Most funeral homes see ROI within the first month from increased pre-need conversions and improved family satisfaction. Contact us for a custom quote tailored to your funeral home.
Stop missing calls during difficult times. Start serving families 24/7 with compassion.
Capture calls and appointments 24/7, even outside of business hours. Setup in minutes, keep your existing number.
Your AI Receptionist will understand everything about your business and services. This means that it can answer complex questions from callers easily.
Your AI phone receptionist can intelligently text the caller custom links during the conversation. For example, if the caller asks to schedule an appointment, the receptionist can text them your Calendly link.
The simplest solution on the market. Create, purchase, and publish your AI Receptionist in just five minutes. You can even update your receptionist's knowledge base or greeting phrase anytime
View call transcripts, text history, and voicemails directly from your admin dashboard. Export phone numbers of callers for targeted promo.
Answers calls 24/7 with a human-like voice.
Reaches out via SMS and replies to incoming text messages.
Choose your size, color, and voice. Then, embed your receptionist in your website.
Supercharge your existing booking system with our AI virtual receptionist. No limits.
"Since launching (Frontdesk) full time, we’ve fielded over 400 calls, qualified 80 leads, and helped us close over $800,000 in new home sales within just six weeks."
"In the first five days using AI (Frontdesk) outbound program, Acura of Auburn generated $30,000 in new revenue; a record month for the dealership."
"We get about 400 calls a week, and before (Frontdesk) the phones rang all day long. Around 80% of callers hit zero, so someone was always stuck directing calls. Now only about 20% reach our operator. The phones are quiet, the team can focus, and both offices are much calmer."
"(Frontdesk) ended up transforming our entire office. We went from a 20-kid waitlist to zero, we capture 100% of our referral opportunities, and we’re saving hours every single day."
"(Frontdesk) has taken a huge weight off our practice. We no longer miss calls, and I don’t have to spend time managing an answering service. The AI handles everything reliably, and I can update it in real time. it’s like having a full-time receptionist without the time burden."