Every missed call is a family in need. Every voicemail is a delay in care. Frontdesk AI answers calls 24/7, schedules consultations, handles inquiries, and supports families—all with compassion and professionalism.
For Hospice Care
Incoming Call...
Family Member
"My mother needs end-of-life care. Can we schedule a consultation to discuss our options?"
AI Receptionist
"I'm so sorry to hear that. We're here to help. I can schedule a consultation with our care coordinator. Are you available tomorrow at 10 AM?"
✓ Consultation Scheduled • Tomorrow 10 AM
Families call in crisis at 2 AM and get voicemail. Admissions inquiries go unanswered for hours. Your care team is stretched thin managing urgent patient needs while phones ring endlessly.
A daughter calls at midnight about her father's declining condition. She gets voicemail. Panicked, she calls another hospice provider who answers immediately. By morning, she's already begun the admissions process elsewhere.
While your nurses provide bedside care, phones ring with admission inquiries, insurance questions, and medication refill requests. Clinical staff can't focus on patients while managing endless administrative interruptions. Critical care gets delayed.
An intake coordinator schedules a family consultation. The day arrives—no one shows. One follow-up call goes to voicemail. That's it. The family chose a provider who stayed in better contact, and a patient who needed your care never received it.
One AI workforce that handles every touchpoint—from first inquiry to enrolled family
Families seeking hospice care reach out at any hour. Frontdesk Chat answers instantly with compassion, explains services, addresses concerns, and schedules care consultations—all without human intervention.
Every call is answered instantly with compassion—care concerns, medication questions, family inquiries. The AI understands urgency, routes to appropriate staff, documents conversations, and escalates critical situations immediately.
When consultations are missed, Frontdesk Outbound automatically calls families to reschedule. The AI references previous conversations with empathy, understands their situation, and books new appointments—all while updating your care coordination system.
Every interaction—chat, call, consultation, care inquiry—automatically creates and updates family profiles in your CRM. No manual data entry. No missed information. One complete view of every family and patient journey.
Orchestrate the entire family journey across email, voice, SMS, and web with compassion. Automatically coordinate follow-ups, appointment reminders, and supportive communication sequences based on their unique situation and needs.
Coming Soon: Automatically send compassionate, personalized emails at optimal times. Pre-consultation information, reminders, post-care follow-ups, and supportive sequences—all orchestrated by Marketing Automation.
Smart intake forms that pre-fill from CRM data and guide families through completion with compassion. When forms are submitted, they automatically trigger care coordination sequences for assessment and enrollment workflows.
Live Demo
No sales pitch. Just our AI answering your call, answering questions, and trying to book you.
Get a complete AI team for your hospice organization. Each agent handles different tasks—answering calls, scheduling consultations, handling support requests. They work together 24/7 with the compassion and care your families deserve.
Answers every call with compassion and care—no voicemail, no missed families in need. Handles intake inquiries, schedules consultations, and creates care requests automatically.
Qualifies families seeking hospice care, answers questions about services and coverage, provides information about care levels and support options instantly. Books consultations and captures contact info—all through your website chat, 24/7.
Sends compassionate consultation confirmations, care plan updates, and follow-up emails automatically. Coordinates with Marketing Automation to send at the right time to keep families informed and supported.
Pre-fills patient intake forms from CRM data. Guides families through medical history and insurance verification. Triggers automation workflows when submitted.
Automatically reaches out to families at the right time. Makes follow-up calls to check on families, sends compassionate SMS updates, and emails care plan information. Coordinates all outbound channels to ensure no family feels forgotten.
Handles two-way SMS conversations with families and patients. Sends consultation confirmations, care team arrival notifications, and answers questions about services and medications via text—98% open rate.
Lets website visitors speak directly to your website about hospice services. Click, talk, get answers about care options, insurance coverage, and eligibility—no typing required. Perfect for families in emotional moments who need support now.
Automatically updates your Frontdesk CRM with every interaction. All your AI agents feed patient and family data in real-time—no manual imports, no data entry. Every call, text, and interaction is organized by patient, care status, and referral source.
Families don't fill out forms—they just call or text. Your AI recognizes care needs (medication refill, symptom change, equipment needs), creates care requests, triages by urgency, and notifies the right care team members automatically.
Watches every conversation and alerts you when it matters. If a family is distressed, if a symptom change was reported, if a consultation was booked—you know instantly.
Follow one family from first call to enrolled care—see how every system works together
Alex calls at 2 AM about her father. The AI answers instantly—no voicemail, no missed call.
As Alex talks, the AI captures everything: name, phone, patient relationship, diagnosis, insurance type, urgency level. Saved to CRM automatically—no forms, no typing.
Alex says "Yes!" The AI checks your calendar, finds Wednesday at 2 PM, and books it. Instant confirmation—no waiting.
The moment the consultation is scheduled, the system springs into action. Confirmation emails, reminder texts, intake forms, and care documents—all happening automatically.
Alex's phone buzzes. It's a confirmation email from you—sent automatically by the AI Email Agent (coming soon). She reads it, feels reassured, and goes back to sleep. Meanwhile, a reminder email is already scheduled for Tuesday. No one had to remember to send it.
Wednesday afternoon, Alex is at work dealing with an emergency. She completely forgot about the consultation. You're at your desk, see the missed appointment in your CRM, and mark it as "No-Show." That's it. One click. The system takes over from here—you don't have to think about what to do next.
The moment you mark Alex as a no-show, the system springs into action. It remembers everything: the 2 AM phone call, her father's diagnosis, the urgency of the situation. Recovery calls get scheduled automatically. Follow-up emails are queued. The entire recovery process starts—you don't have to think about it.
Alex's phone rings. It's the second call from your AI. She's finally free—just finished a meeting at work. She answers. The AI remembers their entire conversation from earlier this week. "Hi Alex, I noticed we missed you on Wednesday. Would you like to reschedule your consultation?" Alex says yes, picks a new time, and hangs up. The calendar updates automatically. No one had to do anything.
Alex shows up for the rescheduled consultation. She gets all her questions answered. You mark it complete in your CRM. The moment you click "Complete," the system springs into action: follow-up emails get queued, enrollment paperwork is ready to send, and care coordination workflows begin. All happening automatically—you're just providing compassionate guidance.
Alex just finished the consultation. She's walking to her car when her phone buzzes. It's the enrollment paperwork from Frontdesk Forms—already filled with her contact information, her father's name, and insurance details. The AI guides her through medical history and care preferences right on her phone. When she submits it, you're immediately notified. The care coordination process begins automatically—all without you lifting a finger.
Alex is at work, thinking about the next steps. She has a question about when care services can start. She calls. The AI answers instantly, recognizes her from your CRM, remembers her consultation and enrollment, and is ready to help—no hold time, no voicemail, no missed calls. Alex gets her answer in seconds.
With all paperwork complete, hospice care services begin for Alex's father. The system automatically sends welcome packets, schedules nurse visits, and coordinates medication delivery. The family is supported at every step.
Care has started, and Alex has questions: "When does the nurse come tomorrow?" "What medications should Dad take tonight?" She texts the AI. It answers instantly with all the details she needs—no waiting, no phone calls, no searching through emails.
Alex's father is experiencing severe pain. It's 11:30 PM on a Tuesday. She can call, text, or chat—whichever she prefers. The AI answers instantly, understands the urgency, pages the on-call nurse, and provides immediate guidance. Alex doesn't have to wait for business hours or navigate complex systems. She just describes the situation, and help is on the way.
There's a family support group meeting this week. Alex gets notified automatically—email, text, or both, your choice. The system sends care plan updates, medication changes, nurse visit reminders, and community resources. Families stay informed without you sending individual messages. Everything happens automatically.
Six months later, Alex's father passes peacefully with his family by his side. Throughout the journey, Alex had excellent support—questions were answered instantly, urgent needs were addressed immediately, and the family felt cared for. The same AI that helped her find hospice care kept the family informed and supported through every moment. That's the full journey: inquiry to enrollment to compassionate end-of-life care.
Everything you need to know about using Frontdesk for your hospice care organization
Yes. The AI receptionist for hospice care answers calls 24/7, gathers patient information, assesses urgency, and schedules intake consultations—all while your team rests. No more missed admissions at 2 AM.
The AI creates support tickets automatically, collects all details (patient name, concern type, urgency level), and routes them to your appropriate care team member. Emergency requests can be escalated immediately to on-call nurses.
Yes. The hospice care automation system automatically sends confirmation emails and compassionate reminder calls before consultations. When no-shows happen, it immediately reaches out to reschedule—recovering up to 40% of missed appointments.
Yes. Integrates with Google Calendar, Outlook, and most calendar systems. The AI checks real-time availability and books intake consultations instantly—no back-and-forth phone calls with grieving families.
After consultations, families automatically receive intake forms that are pre-filled with their information from the CRM. The AI guides them through medical history and insurance verification. When submitted, your care coordinator is notified immediately.
Yes. Frontdesk integrates with most hospice care scheduling software including MatrixCare, PointClickCare, WellSky, and others. All data syncs automatically—referrals, consultations, admissions, and family communications.
Absolutely. The AI knows all your service areas, care team availability, services offered, and insurance accepted. It can route calls based on location, handle organization-wide inquiries, and manage multiple facilities simultaneously.
The AI handles symptom calls 24/7, follows triage protocols, and provides appropriate guidance based on urgency. For true emergencies or critical changes in patient condition, it immediately escalates to your on-call nurse or physician.
Pricing is based on your patient census and call volume. Most hospice care organizations see ROI within the first month from reduced missed admissions and increased family satisfaction. Contact us for a custom quote.
Stop missing compassionate care inquiries. Start serving families 24/7.
Capture calls and appointments 24/7, even outside of business hours. Setup in minutes, keep your existing number.
Your AI Receptionist will understand everything about your business and services. This means that it can answer complex questions from callers easily.
Your AI phone receptionist can intelligently text the caller custom links during the conversation. For example, if the caller asks to schedule an appointment, the receptionist can text them your Calendly link.
The simplest solution on the market. Create, purchase, and publish your AI Receptionist in just five minutes. You can even update your receptionist's knowledge base or greeting phrase anytime
View call transcripts, text history, and voicemails directly from your admin dashboard. Export phone numbers of callers for targeted promo.
Answers calls 24/7 with a human-like voice.
Reaches out via SMS and replies to incoming text messages.
Choose your size, color, and voice. Then, embed your receptionist in your website.
Supercharge your existing booking system with our AI virtual receptionist. No limits.
"Since launching (Frontdesk) full time, we’ve fielded over 400 calls, qualified 80 leads, and helped us close over $800,000 in new home sales within just six weeks."
"In the first five days using AI (Frontdesk) outbound program, Acura of Auburn generated $30,000 in new revenue; a record month for the dealership."
"We get about 400 calls a week, and before (Frontdesk) the phones rang all day long. Around 80% of callers hit zero, so someone was always stuck directing calls. Now only about 20% reach our operator. The phones are quiet, the team can focus, and both offices are much calmer."
"(Frontdesk) ended up transforming our entire office. We went from a 20-kid waitlist to zero, we capture 100% of our referral opportunities, and we’re saving hours every single day."
"(Frontdesk) has taken a huge weight off our practice. We no longer miss calls, and I don’t have to spend time managing an answering service. The AI handles everything reliably, and I can update it in real time. it’s like having a full-time receptionist without the time burden."