Every empty bed costs money. Every missed call is a lost booking. Frontdesk AI answers calls 24/7, handles reservations, answers guest questions, and secures bookings—all while your team sleeps.
Hostels
Incoming Call...
Guest
"Hi, do you have a bed available in a shared dorm for this weekend?"
AI Receptionist
"Yes! We have beds in our 6-person dorm, $25/night. I can book that for you right now!"
✓ Booking Confirmed • 6-Bed Dorm
You're losing revenue every day your beds sit empty. Travelers call at 2 AM, no-shows waste your time, and your front desk can't keep up. There's a better way.
A backpacker lands at 3 AM and calls to book a bed. They get voicemail. By the time you open at 8 AM, they've already checked into the hostel down the street that answered immediately.
While you're helping a guest check in, five more calls come in. Booking questions, WiFi password resets, luggage storage requests—you can't be everywhere at once. Travelers get frustrated waiting, and you lose bookings.
Someone reserves a bed, you hold it for them, and they never show up. You send one follow-up message that gets ignored. That's it—they're gone. No second chance, no recovery, just wasted inventory and another empty bed.
One AI workforce that handles every touchpoint—from first inquiry to confirmed booking
Travelers visit your hostel website at any hour. Frontdesk Chat answers instantly, qualifies guests, shows available beds and rooms, and completes bookings—all without human intervention.
Every call is answered instantly—facility issues, booking inquiries, check-in questions. The AI understands context, creates tickets, schedules follow-ups, and escalates to humans only when needed.
When guests abandon bookings, Frontdesk Outbound automatically calls to complete the reservation. The AI references the original chat conversation, knows their preferences, and finalizes the booking—all while updating your CRM and reservation system.
Every interaction—chat, call, booking, support request—automatically creates and updates profiles in your CRM. No manual data entry. No missed information. One complete view of every traveler and guest.
Orchestrate the entire guest journey across email, voice, SMS, and web. Automatically coordinate follow-ups, reminders, and nurturing sequences based on behavior and engagement.
Coming Soon: Automatically send personalized, context-aware emails at optimal times. Pre-arrival confirmations, check-in reminders, post-stay follow-ups, and nurturing sequences—all orchestrated by Marketing Automation.
Smart registration forms that pre-fill from CRM data and guide guests through completion. When forms are submitted, they automatically trigger outbound automation sequences for confirmation and pre-arrival workflows.
Live Demo
No sales pitch. Just our AI answering your call, answering questions, and trying to book you.
Get a complete AI team for your hostel. Each agent handles different tasks—answering calls, booking beds, handling guest requests. They work together 24/7 to keep your dorm beds filled.
Answers every call instantly—no voicemail, no missed bookings. Handles bed inquiries, books reservations, and creates guest request tickets automatically.
Qualifies backpacker leads, shows available beds and nightly rates, answers questions about amenities and check-in times instantly. Books dorm beds and captures traveler info—all through your website chat, 24/7.
Sends personalized booking confirmations, check-in reminders, and follow-up emails automatically. Coordinates with Marketing Automation to send at the right time to keep travelers engaged.
Pre-fills guest registration forms from CRM data. Guides travelers through passport details and payment information. Triggers automation workflows when bookings are submitted.
Automatically reaches out to travelers at the right time. Makes outbound calls to no-shows, sends personalized SMS follow-ups, and emails nurturing sequences. Coordinates all outbound channels to recover lost bookings and keep backpackers engaged.
Handles two-way SMS conversations with travelers and current guests. Sends booking confirmations, check-in reminders, and answers questions about available beds via text—98% open rate.
Lets website visitors speak directly to your website about available beds. Click, talk, get answers about nightly rates, availability, and hostel amenities—no typing required. Perfect for mobile travelers browsing accommodations.
Automatically updates your Frontdesk CRM with every interaction. All your AI agents feed traveler and guest data in real-time—no manual imports, no data entry. Every call, text, and interaction is organized by hostel, dorm, and booking status.
Guests don't submit tickets—they just call or text. Your AI recognizes hostel issues (broken shower, noisy AC, WiFi down, etc.), creates tickets, triages by urgency, and notifies the right hostel staff automatically.
Watches every conversation and alerts you when it matters. If a traveler was frustrated, if a hostel issue was reported, if a bed was booked—you know instantly.
Follow one backpacker from late-night call to check-in—see how every system works together
Alex calls at 2 AM from the airport. The AI answers instantly—no voicemail, no missed call.
As Alex talks, the AI captures everything: name, phone, dorm bed preference, $25 budget, same-night check-in. Saved to CRM automatically—no forms, no typing.
Alex says "Yes!" The AI checks availability, reserves the bed, and confirms it. Instant booking—no waiting.
The moment the booking is confirmed, the system springs into action. Confirmation emails, check-in instructions, wifi codes, and welcome messages—all happening automatically.
Alex's phone buzzes. It's a confirmation email from you—sent automatically by the AI Email Agent (coming soon). She reads the door code, wifi password, and directions. Everything she needs to check in tonight. She feels reassured and heads to catch her Uber. No one had to be awake to send it.
Alex finally arrives at 3:45 AM. She uses the door code from the email, checks herself in using the instructions, and finds her bed. Everything was automated—no staff needed to wait up. She's exhausted but grateful she didn't have to bang on doors or wait outside.
Alex wakes up and wants to make breakfast. She texts the hostel number asking about kitchen access. The AI responds instantly with all the details she needs. No waiting for staff, no searching through welcome packets. Just instant answers.
Alex loves the vibe. She calls and asks to extend her stay for 3 more nights. The AI checks availability, quotes the price, processes the extension, and confirms it—all in one conversation. The booking system updates automatically. No back-and-forth emails, no waiting for confirmation.
Alex's stay is almost over. She loved the hostel—easy check-in, instant answers to all her questions, friendly staff during the day. When she checks out, the system sends a thank-you message and asks for feedback. All happening automatically—you're just running a great hostel.
Right after Alex books, her phone buzzes. It's a guest registration form from Frontdesk Forms—already filled with her name, email, and accommodation details. The AI guides her through passport info and emergency contact right on her phone. When she submits it, you're immediately notified. All registration happens automatically—without you lifting a finger.
Alex is exploring the city. She has a question about laundry facilities. She calls. The AI answers instantly, recognizes her as a current guest, remembers her extended stay, and is ready to help—no hold time, no voicemail, no missed calls. Alex gets her answer in seconds.
With everything handled smoothly, Alex checks out with a smile. The system automatically sends thank-you messages, requests a review, and offers a discount code for her next visit. Alex leaves as a happy guest.
Alex is in another city. She realizes she left her phone charger. She texts the hostel. The AI answers instantly, confirms they found it in lost and found, and arranges to mail it to her next destination—no waiting, no phone calls, no searching through emails.
Mark calls at 8:30 PM on a Sunday. He needs 6 beds for his group arriving tomorrow. He can call, text, or chat—whichever he prefers. The AI answers instantly, checks availability for 6 beds, quotes a group discount, and books it on the spot. Mark doesn't have to wait for business hours or fill out forms. He just describes what he needs, and it's handled.
There's a pizza night this Friday. All current guests get notified automatically—email, text, or both, your choice. The system sends hostel announcements, event reminders, activity updates, and local tips. Guests stay informed without you sending individual messages. Everything happens automatically.
A year later, Alex returns. She had such a great experience—instant check-in at 3 AM, questions answered 24/7, fun events, and she always felt supported. The same AI that helped her book at 2 AM kept her happy as a guest. That's the full journey: late-night call to returning guest.
Everything you need to know about using Frontdesk for your hostel
Yes. The AI answers calls 24/7, checks bed availability, quotes rates, and completes bookings—all while your staff sleeps. No more missed reservations from travelers arriving at 3 AM.
The AI handles guest requests automatically, collects all details (room number, request type, urgency), and routes them to your front desk team. Urgent issues like broken locks can be escalated immediately.
Yes. The system automatically sends confirmation emails and reminder texts before arrivals. When guests need to modify bookings, it immediately helps them reschedule—recovering up to 40% of potential cancellations.
Yes. Integrates with Hostelworld, Booking.com, Hostelling International systems, and most booking platforms. The AI checks real-time bed availability and completes reservations instantly—no back-and-forth emails needed.
After initial inquiries, groups automatically receive booking options that include dorm and private room configurations. The AI helps with group size verification and special requests. When confirmed, you're notified immediately.
Yes. Frontdesk integrates with most systems including Cloudbeds, HostelSystem, Little Hotelier, and others. All data syncs automatically—bookings, guest inquiries, availability, and service requests.
Absolutely. The AI knows all your locations, bed availability, nightly rates, and amenities. It can route calls based on hostel, handle chain-wide inquiries, and manage multiple locations simultaneously.
The AI handles room access issues 24/7, verifies guest identity, and can coordinate with on-site staff or security. For true emergencies like safety concerns, it immediately escalates to your on-call manager.
Pricing is based on your hostel size and call volume. Most hostels see ROI within the first month from reduced cancellations and increased direct bookings. Contact us for a custom quote.
Stop missing bookings at 3 AM. Start filling beds while you sleep.
Capture calls and appointments 24/7, even outside of business hours. Setup in minutes, keep your existing number.
Your AI Receptionist will understand everything about your business and services. This means that it can answer complex questions from callers easily.
Your AI phone receptionist can intelligently text the caller custom links during the conversation. For example, if the caller asks to schedule an appointment, the receptionist can text them your Calendly link.
The simplest solution on the market. Create, purchase, and publish your AI Receptionist in just five minutes. You can even update your receptionist's knowledge base or greeting phrase anytime
View call transcripts, text history, and voicemails directly from your admin dashboard. Export phone numbers of callers for targeted promo.
Answers calls 24/7 with a human-like voice.
Reaches out via SMS and replies to incoming text messages.
Choose your size, color, and voice. Then, embed your receptionist in your website.
Supercharge your existing booking system with our AI virtual receptionist. No limits.
"Since launching (Frontdesk) full time, we’ve fielded over 400 calls, qualified 80 leads, and helped us close over $800,000 in new home sales within just six weeks."
"In the first five days using AI (Frontdesk) outbound program, Acura of Auburn generated $30,000 in new revenue; a record month for the dealership."
"We get about 400 calls a week, and before (Frontdesk) the phones rang all day long. Around 80% of callers hit zero, so someone was always stuck directing calls. Now only about 20% reach our operator. The phones are quiet, the team can focus, and both offices are much calmer."
"(Frontdesk) ended up transforming our entire office. We went from a 20-kid waitlist to zero, we capture 100% of our referral opportunities, and we’re saving hours every single day."
"(Frontdesk) has taken a huge weight off our practice. We no longer miss calls, and I don’t have to spend time managing an answering service. The AI handles everything reliably, and I can update it in real time. it’s like having a full-time receptionist without the time burden."