Every missed call is a lost patient. Every unfilled time slot costs revenue. Frontdesk AI answers calls 24/7, schedules appointments, handles test inquiries, and confirms patient information—all while your staff focuses on testing.
Lab Testing Centers
Incoming Call...
Patient
"Hi, I need to schedule a blood test. Do you have appointments available tomorrow?"
AI Receptionist
"Yes! We have slots at 9 AM and 2 PM tomorrow for blood work. Which time works best for you?"
✓ Appointment Scheduled • 9 AM
You're losing patients every day because calls go unanswered. Patients need results at 9 PM, walk-ins overwhelm your front desk, and your staff can't keep up with appointment requests. There's a better way.
A patient needs their test results at 8 PM, calls, and gets voicemail. They panic and go to your competitor's 24-hour lab. By morning, they've already booked their next screening elsewhere and you've lost them forever.
While you're processing specimens, five calls come in. Appointment requests, insurance verifications, test result inquiries—your staff can't be everywhere at once. Patients wait on hold for 10 minutes, then hang up and call your competitor.
You block time for a blood draw, prep the phlebotomy station, and wait. They don't show. You send one reminder text that gets ignored. That's it—they're gone. No rescheduling, no follow-up, just wasted capacity and lost revenue.
One AI workforce that handles every touchpoint—from first inquiry to completed test
Patients visit your lab website at any hour. Frontdesk Chat answers instantly, explains test requirements, verifies insurance, and schedules appointments—all without human intervention.
Every call is answered instantly—test result inquiries, appointment scheduling, insurance verification. The AI understands context, processes requests, schedules callbacks, and escalates to staff only when needed.
When patients no-show, Frontdesk Outbound automatically calls to reschedule. The AI references the original conversation, knows their test requirements, and books a new appointment—all while updating your system and calendar.
Every interaction—chat, call, appointment, test result request—automatically creates and updates patient profiles in your CRM. No manual data entry. No missed information. One complete view of every patient and their testing history.
Orchestrate the entire patient journey across email, voice, SMS, and web. Automatically coordinate appointment reminders, pre-test instructions, and result notifications based on patient behavior and test status.
Coming Soon: Automatically send personalized, context-aware emails at optimal times. Pre-test confirmations, fasting instructions, appointment reminders, and result notification sequences—all orchestrated by Marketing Automation.
Smart patient intake forms that pre-fill from CRM data and guide patients through completion. When forms are submitted, they automatically trigger outbound automation sequences for appointment confirmation and pre-test preparation workflows.
Live Demo
No sales pitch. Just our AI answering your call, answering questions, and trying to book you.
Get a complete AI team for your lab testing center. Each agent handles different tasks—answering calls, booking appointments, processing test requests. They work together 24/7 to keep your lab running smoothly and patients served faster.
Answers every call instantly—no voicemail, no missed appointments. Handles test scheduling inquiries, books lab appointments, and routes urgent requests automatically.
Qualifies patient inquiries, shows available test types and pricing, answers questions about fasting requirements and turnaround times instantly. Books lab appointments and captures contact info—all through your website chat, 24/7.
Sends personalized test appointment confirmations, fasting instructions, and follow-up emails automatically. Coordinates with Marketing Automation to send at the right time to keep patients prepared and informed.
Pre-fills patient registration forms from CRM data. Guides patients through insurance verification and medical history. Triggers automation workflows when submitted.
Automatically reaches out to patients at the right time. Makes outbound calls to missed appointments, sends personalized SMS reminders for fasting requirements, and emails result notifications. Coordinates all outbound channels to reduce no-shows and keep patients engaged.
Handles two-way SMS conversations with patients. Sends test appointment confirmations, fasting reminders, and answers questions about test preparation via text—98% open rate.
Lets website visitors speak directly to your website about available testing services. Click, talk, get answers about test types, pricing, and turnaround times—no typing required. Perfect for mobile users researching lab services.
Automatically updates your Frontdesk CRM with every interaction. All your AI agents feed patient data in real-time—no manual imports, no data entry. Every call, text, and interaction is organized by test type, appointment status, and patient history.
Patients don't submit requests—they just call or text. Your AI recognizes special handling needs (fasting bloodwork, stat testing, physician orders, etc.), creates service requests, triages by urgency, and notifies the right lab staff automatically.
Watches every conversation and alerts you when it matters. If a patient was confused about fasting, if a stat test was requested, if a test appointment was booked—you know instantly.
Follow one patient from phone call to completed test—see how every system works together
Alex calls at 7:45 AM, before your lab opens. The AI answers instantly—no voicemail, no missed call.
As Alex talks, the AI captures everything: name, phone, lipid panel test, referring physician, fasting requirements. Saved to CRM automatically—no forms, no typing.
Alex says "Thursday works!" The AI checks your calendar, finds Thursday at 10:30 AM, and books it. Instant confirmation—no waiting.
The moment the appointment is booked, the system springs into action. Confirmation emails, fasting instructions, reminder texts—all happening automatically.
Alex's phone buzzes. It's a confirmation email from you—sent automatically by the AI Email Agent (coming soon). She reads it, sees the fasting instructions, and feels prepared. Meanwhile, a reminder email is already scheduled for Wednesday. No one had to remember to send it.
Thursday morning, Alex is in back-to-back meetings. She completely forgot about the test. You see the missed appointment in your CRM and mark it as "No-Show." That's it. One click. The system takes over from here—you don't have to think about what to do next.
The moment you mark Alex as a no-show, the system springs into action. It remembers everything: the 7:45 AM phone call, her lipid panel test, her referring physician. Recovery calls get scheduled automatically. Follow-up emails are queued. The entire recovery process starts—you don't have to think about it.
Alex's phone rings. It's the third call from your AI. She's finally free—just finished her meetings. She answers. The AI remembers their entire conversation from earlier. "Hi Alex, I noticed we missed you yesterday. Would you like to reschedule?" Alex says yes, picks a new time, and hangs up. The calendar updates automatically. No one had to do anything.
Alex arrives for her rescheduled test. The blood draw takes just 5 minutes. You mark it complete in your CRM. The moment you click "Complete," the system springs into action: results notification workflows begin, the referring physician is queued to receive results, and follow-up instructions are ready to send. All happening automatically—you're just collecting samples.
Alex just finished her blood draw. She's walking to her car when her phone buzzes. It's a patient information update form from Frontdesk Forms—already filled with her name, email, and the test she just completed. The AI guides her through insurance verification and medical history updates right on her phone. When she submits it, you're immediately notified. Everything syncs automatically—all without you lifting a finger.
Alex is at work, wondering about her results. She calls. The AI answers instantly, recognizes her from your CRM, remembers her test from yesterday, and is ready to help—no hold time, no voicemail, no missed calls. Alex gets her answer in seconds.
Alex's results are ready. The system automatically sends notification emails to both Alex and her referring physician. Instructions for next steps are included. Everything happens seamlessly.
Alex just got off work. She has questions about her results: "What does my LDL level mean?" "Do I need a follow-up?" She texts the AI. It answers instantly with clear explanations—no waiting, no phone calls, no searching through portals.
Alex just received her insurance statement. It's Friday evening. She has a question about billing. She can call, text, or chat—whichever she prefers. The AI answers instantly, looks up her account, and explains the charges. Alex doesn't have to wait for business hours or navigate phone trees. She just asks her question, and it's answered.
It's time for Alex's annual wellness screening. She gets notified automatically—email, text, or both, your choice. The system sends health screening reminders, new service announcements, insurance updates, and wellness tips. Patients stay informed without you sending individual messages. Everything happens automatically.
A year later, Alex returns for her annual screening. She had a great experience—questions were answered instantly, results came fast, and scheduling was effortless. The same AI that helped her book her first test kept her engaged as a patient. That's the full journey: first call to completed test to loyal returning patient.
Everything you need to know about using Frontdesk for your lab testing center
Yes. The AI receptionist for Lab Testing Centers answers calls 24/7, schedules appointments, verifies insurance, and confirms test requirements—all while your staff is off duty. No more missed patients at 2 AM.
The AI verifies patient identity automatically, checks result status, and provides appropriate responses based on your protocols. Urgent results are flagged immediately and escalated to your medical staff for follow-up.
Yes. The Lab Testing Centers automation system sends confirmation emails and reminder texts with fasting instructions before appointments. When no-shows happen, it immediately calls to reschedule—recovering up to 40% of missed appointments.
Yes. Integrates with Google Calendar, Outlook, and most Lab Testing Centers scheduling software. The AI checks real-time availability and books appointments instantly—no back-and-forth phone tag needed.
After scheduling, patients automatically receive registration forms that are pre-filled with their info from the system. The AI guides them through insurance verification and test preparation instructions. When submitted, you're notified immediately.
Yes. Frontdesk integrates with most Lab Testing Centers patient management systems including LabWare, Epic, Cerner, and others. All data syncs automatically—patient records, appointments, test orders, and insurance information.
Absolutely. The AI knows all your locations, test offerings, hours, and wait times. It can route calls based on test type, handle multi-location inquiries, and manage appointments across all your facilities simultaneously.
The AI handles urgent requests 24/7, verifies physician orders, and can prioritize STAT appointments. For critical situations, it immediately escalates to your on-call laboratory staff or medical director.
Pricing is based on your call volume and number of locations. Most lab testing centers see ROI within the first month from reduced no-shows and increased patient capacity. Contact us for a custom quote.
Stop missing appointment calls at 2 AM. Start booking patients while you sleep.
Capture calls and appointments 24/7, even outside of business hours. Setup in minutes, keep your existing number.
Your AI Receptionist will understand everything about your business and services. This means that it can answer complex questions from callers easily.
Your AI phone receptionist can intelligently text the caller custom links during the conversation. For example, if the caller asks to schedule an appointment, the receptionist can text them your Calendly link.
The simplest solution on the market. Create, purchase, and publish your AI Receptionist in just five minutes. You can even update your receptionist's knowledge base or greeting phrase anytime
View call transcripts, text history, and voicemails directly from your admin dashboard. Export phone numbers of callers for targeted promo.
Answers calls 24/7 with a human-like voice.
Reaches out via SMS and replies to incoming text messages.
Choose your size, color, and voice. Then, embed your receptionist in your website.
Supercharge your existing booking system with our AI virtual receptionist. No limits.
"Since launching (Frontdesk) full time, we’ve fielded over 400 calls, qualified 80 leads, and helped us close over $800,000 in new home sales within just six weeks."
"In the first five days using AI (Frontdesk) outbound program, Acura of Auburn generated $30,000 in new revenue; a record month for the dealership."
"We get about 400 calls a week, and before (Frontdesk) the phones rang all day long. Around 80% of callers hit zero, so someone was always stuck directing calls. Now only about 20% reach our operator. The phones are quiet, the team can focus, and both offices are much calmer."
"(Frontdesk) ended up transforming our entire office. We went from a 20-kid waitlist to zero, we capture 100% of our referral opportunities, and we’re saving hours every single day."
"(Frontdesk) has taken a huge weight off our practice. We no longer miss calls, and I don’t have to spend time managing an answering service. The AI handles everything reliably, and I can update it in real time. it’s like having a full-time receptionist without the time burden."