Every missed call is a lost patient. Every busy signal sends them to competitors. Frontdesk AI answers calls 24/7, verifies patient cards, schedules consultations, answers product questions, and helps patients—all while your budtenders focus on in-store service.
For Medical Marijuana Dispensaries
Incoming Call...
Patient
"Hi, I'm looking for something to help with chronic pain. What do you recommend?"
AI Receptionist
"We have several indica strains great for pain relief. I can schedule a consultation with our budtender today at 3 PM. Does that work?"
✓ Consultation Booked • Today 3PM
You're losing patients every day because calls go unanswered. New patients call after hours, walk-ins overwhelm your budtenders, and compliance questions flood your phone lines. There's a better way.
A new patient finds your dispensary at 10 PM, calls to verify product availability and hours, and gets voicemail. By morning, they've already visited a competitor who answered. First-time patients won't wait.
While helping a patient select products, three more calls come in. Menu questions, ID verification inquiries, consultation bookings—your staff can't serve in-store patients and answer phones simultaneously. Service quality suffers.
You schedule a patient consultation with your cannabis specialist, block the time, and prep their file. They don't show. You send one follow-up text that gets ignored. That's it—they're gone, and that appointment slot stays empty.
One AI workforce that handles every touchpoint—from first inquiry to completed purchase
Patients visit your dispensary website at any hour. Frontdesk Chat answers instantly, verifies eligibility, recommends products, and books consultations—all without human intervention.
Every call is answered instantly—product inquiries, consultation bookings, prescription questions. The AI understands medical cannabis terminology, checks inventory, schedules appointments, and escalates to staff only when needed.
When consultations are missed, Frontdesk Outbound automatically calls to reschedule. The AI references the original chat conversation, knows their medical needs and product preferences, and books a new appointment—all while updating your CRM and calendar.
Every interaction—chat, call, consultation, purchase—automatically creates and updates patient profiles in your CRM. No manual data entry. No missed information. One complete view of every patient and their medical cannabis journey.
Orchestrate the entire patient journey across email, voice, SMS, and web. Automatically coordinate follow-ups, reminders, and educational sequences based on medical conditions and product preferences.
Coming Soon: Automatically send personalized, context-aware emails at optimal times. Pre-consultation confirmations, reminders, product education, and restock notifications—all orchestrated by Marketing Automation.
Smart patient intake forms that pre-fill from CRM data and guide patients through completion. When forms are submitted, they automatically trigger outbound automation sequences for card verification and consultation scheduling workflows.
Live Demo
No sales pitch. Just our AI answering your call, answering questions, and trying to book you.
Get a complete AI team for your dispensary. Each agent handles different tasks—answering calls, booking consultations, handling product questions. They work together 24/7 to serve more patients and increase sales.
Answers every call instantly—no voicemail, no missed patients. Handles product inquiries, books consultations, and verifies medical cards automatically. Answers compliance questions 24/7.
Qualifies patient inquiries, shows available strains and products, answers questions about effects, THC/CBD content, and medical card requirements instantly. Books consultations and captures patient info—all through your website chat, 24/7.
Sends personalized consultation confirmations, new product alerts, and educational content about strains and effects automatically. Coordinates with Marketing Automation to send at the right time to keep patients engaged and informed.
Pre-fills patient registration forms from CRM data. Guides new patients through medical card verification and health history. Triggers automation workflows when submitted for compliance tracking.
Automatically reaches out to patients at the right time. Makes outbound calls to no-shows, sends personalized SMS follow-ups about product restocks, and emails educational content about new strains. Coordinates all outbound channels to recover lost patients and keep them engaged.
Handles two-way SMS conversations with patients about product availability and medical card renewals. Sends consultation confirmations, product restock alerts, and answers questions about strains, dosage, and effects via text—98% open rate.
Lets website visitors speak directly to your website about available products and strains. Click, talk, get answers about THC/CBD levels, product effects, and medical recommendations—no typing required. Perfect for mobile users browsing your menu.
Automatically updates your Frontdesk CRM with every interaction. All your AI agents feed patient data in real-time—no manual imports, no data entry. Every call, text, and interaction is organized by patient history, purchase preferences, and medical card status.
Patients don't submit requests—they just call or text. Your AI recognizes patient needs (medical card expiring, product questions, special orders, etc.), creates tasks, triages by priority, and notifies the right staff member automatically.
Watches every conversation and alerts you when it matters. If a patient needs a special order, if a medical card is about to expire, if a consultation was booked—you know instantly.
Follow one patient from phone call to first purchase—see how every system works together
Alex calls at 2 AM with questions about CBD for pain relief. The AI answers instantly—no voicemail, no missed call.
As Alex talks, the AI captures everything: name, phone, CBD preference, chronic pain condition, March 15th consultation. Saved to CRM automatically—no forms, no typing.
Alex says "Yes!" The AI checks your calendar, finds Saturday at 11 AM, and books it. Instant confirmation—no waiting.
The moment the consultation is booked, the system springs into action. Confirmation emails, reminder texts, follow-ups, and intake forms—all happening automatically.
Alex's phone buzzes. It's a confirmation email from you—sent automatically by the AI Email Agent (coming soon). She reads it, feels reassured, and goes back to browsing. Meanwhile, a reminder email is already scheduled for Friday. No one had to remember to send it.
Saturday morning, Alex is at the grocery store. She completely forgot about the consultation. You're at your desk, see the missed appointment in your CRM, and mark it as "No-Show." That's it. One click. The system takes over from here—you don't have to think about what to do next.
The moment you mark Alex as a no-show, the system springs into action. It remembers everything: the 2 AM phone call, her CBD search, her chronic pain condition. Recovery calls get scheduled automatically. Follow-up emails are queued. The entire recovery process starts—you don't have to think about it.
Alex's phone rings. It's the third call from your AI. She's finally free—just finished her shift at work. She answers. The AI remembers their entire conversation from last week. "Hi Alex, I noticed we missed you on Saturday. Would you like to reschedule?" Alex says yes, picks a new time, and hangs up. The calendar updates automatically. No one had to do anything.
Alex shows up for the rescheduled consultation. She loves the CBD recommendations. You mark it complete in your CRM. The moment you click "Complete," the system springs into action: post-visit follow-up emails get queued, reorder reminders are scheduled, and patient education content begins. All happening automatically—you're just helping your patient.
Alex just finished the consultation. She's walking to her car when her phone buzzes. It's a patient registration form from Frontdesk Forms—already filled with her name, email, and the products she just discussed. The AI guides her through medical history and card verification right on her phone. When she submits it, you're immediately notified. The patient onboarding process begins automatically—all without you lifting a finger.
Alex's at work, thinking about her new CBD products. She has a question about dosage. She calls. The AI answers instantly, recognizes her from your CRM, remembers her consultation and registration, and is ready to help—no hold time, no voicemail, no missed calls. Alex gets her answer in seconds.
With all her questions answered, Alex completes her first purchase. The system automatically sends usage instructions, reorder reminders, and educational content. Alex's officially a patient.
Alex just started using her CBD tincture. She has questions: "How long until I feel effects?" "Can I take this with my other medications?" She texts the AI. It answers instantly with all the details she needs—no waiting, no phone calls, no searching through emails.
Alex's tincture bottle is leaking. It's 8:30 PM on a Sunday. She can call, text, or chat—whichever she prefers. The AI answers instantly, understands the issue, creates a support ticket, and arranges a replacement for Monday morning. Alex doesn't have to wait for business hours or fill out forms. She just describes the problem, and it's handled.
There are new CBD gummies in stock. Alex gets notified automatically—email, text, or both, your choice. The system sends product announcements, special offers, reorder reminders, and educational content. Patients stay informed without you sending individual messages. Everything happens automatically.
A year later, Alex is a regular customer. She had a great experience—support was always quick, questions were answered instantly, and she felt cared for. The same AI that helped her find the right products kept her happy as a patient. That's the full journey: first-time caller to satisfied patient to loyal customer.
Everything you need to know about using Frontdesk for your dispensary
Yes. The AI answers calls 24/7, verifies medical cards, checks product availability, and books consultations—all while your team is closed. No more missed patient inquiries at 10 PM.
The AI provides real-time information on strains, concentrates, edibles, and topicals. It collects patient preferences (indica vs sativa, THC/CBD ratios, delivery method), checks inventory, and reserves products for pickup.
Yes. The system automatically sends confirmation emails and reminder texts before consultations. When no-shows happen, it immediately calls to reschedule—recovering up to 40% of missed appointments.
Yes. Integrates with Google Calendar, Outlook, and most calendar systems. The AI checks real-time availability and books consultations instantly—no back-and-forth texts needed.
New patients automatically receive a registration link that's pre-filled with their contact info. The AI guides them through medical card verification and consent forms. When submitted, you're notified immediately and can review before their visit.
Yes. Frontdesk integrates with most cannabis retail systems including BioTrack, Dutchie, Leafly, and others. All data syncs automatically—patient records, consultations, product reservations, and inventory status.
Absolutely. The AI knows all your locations, product inventory, pricing, and budtender availability. It can route calls based on location, handle multi-store inquiries, and manage appointments across all dispensaries simultaneously.
The AI follows all state compliance requirements, verifies medical card validity, and provides approved educational information. For medical advice or complex questions, it immediately escalates to your certified budtenders or pharmacists.
Pricing is based on your dispensary size and call volume. Most dispensaries see ROI within the first month from reduced no-shows and increased patient retention. Contact us for a custom quote.
Stop missing patient calls after hours. Start booking consultations while you sleep.
Capture calls and appointments 24/7, even outside of business hours. Setup in minutes, keep your existing number.
Your AI Receptionist will understand everything about your business and services. This means that it can answer complex questions from callers easily.
Your AI phone receptionist can intelligently text the caller custom links during the conversation. For example, if the caller asks to schedule an appointment, the receptionist can text them your Calendly link.
The simplest solution on the market. Create, purchase, and publish your AI Receptionist in just five minutes. You can even update your receptionist's knowledge base or greeting phrase anytime
View call transcripts, text history, and voicemails directly from your admin dashboard. Export phone numbers of callers for targeted promo.
Answers calls 24/7 with a human-like voice.
Reaches out via SMS and replies to incoming text messages.
Choose your size, color, and voice. Then, embed your receptionist in your website.
Supercharge your existing booking system with our AI virtual receptionist. No limits.
"Since launching (Frontdesk) full time, we’ve fielded over 400 calls, qualified 80 leads, and helped us close over $800,000 in new home sales within just six weeks."
"In the first five days using AI (Frontdesk) outbound program, Acura of Auburn generated $30,000 in new revenue; a record month for the dealership."
"We get about 400 calls a week, and before (Frontdesk) the phones rang all day long. Around 80% of callers hit zero, so someone was always stuck directing calls. Now only about 20% reach our operator. The phones are quiet, the team can focus, and both offices are much calmer."
"(Frontdesk) ended up transforming our entire office. We went from a 20-kid waitlist to zero, we capture 100% of our referral opportunities, and we’re saving hours every single day."
"(Frontdesk) has taken a huge weight off our practice. We no longer miss calls, and I don’t have to spend time managing an answering service. The AI handles everything reliably, and I can update it in real time. it’s like having a full-time receptionist without the time burden."