Every empty apartment costs money. Every missed call is a lost family. Frontdesk AI answers calls 24/7, schedules tours, coordinates care assessments, and guides admissions—all while your team focuses on resident care.
For Memory Care Facilities
Incoming Call...
Family Member
"My mother has Alzheimer's. Do you have a secure memory care apartment available?"
AI Receptionist
"Yes, we have a beautiful secure suite available in our specialized Alzheimer's wing. Would you like to schedule a tour and cognitive assessment?"
✓ Tour Scheduled • Care Assessment Booked
Families need specialized care now, not tomorrow. They call during crisis moments at all hours, but when no one answers, they move on to the next facility. Every missed call is a family you couldn't help.
Alex discovers her mom wandered away again at 10 PM. She needs secure memory care immediately and finds your facility online. She calls, gets voicemail, and by morning she's already scheduled assessments at two other communities that answered.
While your care coordinator is giving a specialized tour, five more desperate families call. Care plan questions, cognitive assessment requests, memory care program details—each call requires 20 minutes of compassionate explanation. Families on hold hang up and call your competitor.
You prepare a specialized memory care apartment for viewing, arrange the care team for cognitive assessment, and wait. The family doesn't show. You send one follow-up call that goes to voicemail. They've already moved their loved one into another secure facility—another family you couldn't serve.
One AI workforce that handles every touchpoint—from first inquiry to move-in day
Families research memory care facilities at any hour—often late at night when concerns are greatest. Frontdesk Chat answers instantly, qualifies cognitive care needs, discusses specialized programming, and schedules facility tours—all without human intervention.
Every call is answered instantly—tour inquiries, family questions about care plans, medication concerns, and visit scheduling. The AI understands context, recognizes family members, routes urgent matters to care staff, and schedules follow-ups—escalating to humans only when clinically necessary.
When families miss scheduled tours or assessments, Frontdesk Outbound automatically calls with compassion to reschedule. The AI references the original conversation, understands their parent's specific needs, and books a new visit—all while updating your CRM and care coordination calendar.
Every interaction—chat, call, tour, family meeting, care plan discussion—automatically creates and updates profiles in your CRM. No manual data entry. No missed information. One complete view of every family, resident, and their care journey.
Orchestrate the entire family journey across email, voice, SMS, and web. Automatically coordinate tour reminders, pre-assessment preparation, move-in checklists, daily updates, and care plan reviews based on resident needs and family preferences.
Coming Soon: Automatically send personalized, compassionate emails at optimal times. Tour confirmations with preparation guides, assessment reminders, daily resident updates, care plan reviews, and family support resources—all orchestrated by Family Communication Automation.
Smart intake forms that pre-fill from CRM data and compassionately guide families through cognitive assessments, medical history, medication lists, and care preferences. When forms are submitted, they automatically trigger care coordination workflows and create personalized care plans.
Live Demo
No sales pitch. Just our AI answering your call, answering questions, and trying to book you.
Get a complete AI team for your memory care community. Each agent handles different tasks—answering calls, scheduling assessments, coordinating family communications. They work together 24/7 to support families during the most challenging decisions.
Answers every call from families instantly—no voicemail, no missed assessments. Handles memory care inquiries, schedules facility tours and cognitive assessments, and coordinates care consultations automatically.
Qualifies families seeking memory care, discusses specialized programming and secure environments, answers questions about dementia care levels and admission timelines instantly. Books facility tours and captures family contact info—all through your website chat, 24/7.
Sends personalized tour confirmations, assessment reminders, and follow-up emails to families automatically. Coordinates with family communication workflows to send care updates at the right time to keep loved ones informed and engaged.
Pre-fills admission forms from family contact data. Guides families through medical history, cognitive assessment information, and insurance verification. Triggers care coordination workflows when assessment is submitted.
Automatically reaches out to families at the right time. Makes outbound calls to missed tour appointments, sends personalized SMS follow-ups about care options, and emails nurturing sequences with educational resources. Coordinates all outbound channels to support families through difficult decisions.
Handles two-way SMS conversations with families seeking memory care and current resident families. Sends tour confirmations, assessment reminders, and answers questions about dementia programming and secure environments via text—98% open rate.
Lets website visitors speak directly to your website about memory care options. Click, talk, get answers about specialized programming, secure environments, and care levels—no typing required. Perfect for busy family members researching care options on mobile.
Automatically updates your Frontdesk CRM with every family interaction. All your AI agents feed prospective family and resident data in real-time—no manual imports, no data entry. Every call, text, and interaction is organized by family contact, resident needs, and care plan status.
Families don't submit care requests—they just call or text. Your AI recognizes resident needs (medication questions, room comfort issues, care concerns, etc.), creates care coordination requests, triages by urgency, and notifies the right care staff automatically.
Watches every family conversation and alerts you when it matters. If a family member expressed concerns, if a care need was reported, if a facility tour was booked—you know instantly.
Follow one family from phone call to move-in—see how every system works together
Alex calls at 2 AM about her father with Alzheimer's. The AI answers instantly—no voicemail, no missed call.
As Alex talks, the AI captures everything: name, phone, father's condition, $6,500 budget, three-week timeline. Saved to CRM automatically—no forms, no typing.
Alex says "Yes!" The AI checks your calendar, finds Saturday at 11 AM, and books it. Instant confirmation—no waiting.
The moment the tour is scheduled, the system springs into action. Confirmation emails, reminder texts, follow-ups, and assessment forms—all happening automatically.
Alex's phone buzzes. It's a confirmation email from you—sent automatically by the AI Email Agent (coming soon). She reads it, feels reassured, and goes back to sleep. Meanwhile, a reminder email is already scheduled for Friday. No one had to remember to send it.
Saturday morning, Alex is dealing with an emergency at her father's current facility. She completely forgot about the tour. You're at your desk, see the missed appointment in your CRM, and mark it as "No-Show." That's it. One click. The system takes over from here—you don't have to think about what to do next.
The moment you mark Alex as a no-show, the system springs into action. It remembers everything: the 2 AM phone call, her father's condition, her $6,500 budget. Recovery calls get scheduled automatically. Follow-up emails are queued. The entire recovery process starts—you don't have to think about it.
Alex's phone rings. It's the third call from your AI. She's finally free—just finished meeting with her father's doctor. She answers. The AI remembers their entire conversation from last week. "Hi Alex, I noticed we missed you on Saturday. Would you like to reschedule?" Alex says yes, picks a new time, and hangs up. The calendar updates automatically. No one had to do anything.
Alex and her siblings show up for the rescheduled tour. They love the secure memory care community. You mark it complete in your CRM. The moment you click "Complete," the system springs into action: post-tour follow-up emails get queued, the assessment intake form is ready to send, and care planning workflows begin. All happening automatically—you're just showing the facility.
Alex just finished the tour. She's walking to her car when her phone buzzes. It's a cognitive assessment intake form from Frontdesk Forms—already filled with her name, email, and her father's information. The AI guides her through medical history and care needs right on her phone. When she submits it, you're immediately notified. The care planning process begins automatically—all without you lifting a finger.
Alex is at work, thinking about the decision. She has a question about your specialized memory programs. She calls. The AI answers instantly, recognizes her from your CRM, remembers her tour and assessment, and is ready to help—no hold time, no voicemail, no missed calls. Alex gets her answer in seconds.
After reviewing the care plan, Alex's family makes the decision. The system automatically sends welcome packets, move-in instructions, and care team introductions. Robert is officially a resident.
Robert just moved in. Alex has questions: "How do I access the daily activity reports?" "What time are visiting hours?" She texts the AI. It answers instantly with all the details she needs—no waiting, no phone calls, no searching through emails.
Alex notices Robert hasn't been eating well during her visits. It's 8:30 PM on a Sunday. She can call, text, or chat—whichever she prefers. The AI answers instantly, understands the concern, creates a care team notification, and schedules a family meeting for Monday morning. Alex doesn't have to wait for business hours or leave voicemails. She just describes the concern, and it's handled.
There's a family music night this Friday. Alex gets notified automatically—email, text, or both, your choice. The system sends activity announcements, care updates, medication reminders, and community news. Families stay informed without you sending individual messages. Everything happens automatically.
A year later, Robert continues to thrive in your care. Alex had an exceptional experience—care concerns were always addressed quickly, questions were answered instantly, and she felt supported through every step. The same AI that helped her find the right placement kept her informed and connected as a family member. That's the full journey: inquiry to tour to move-in to long-term care partnership.
Everything you need to know about using Frontdesk for your memory care facility
Yes. The AI answers calls 24/7, qualifies cognitive care needs, discusses specialized programming, and schedules facility tours—all while your team rests. No more missed inquiries from concerned families at 10 PM.
The AI collects family questions about their loved one's care, documents concerns about behavioral changes or medication, and routes them to your care coordination team. Urgent care concerns can be escalated to nursing staff immediately.
Yes. The system automatically sends confirmation emails and compassionate reminder texts before facility tours. When families can't make it, it immediately reaches out to reschedule—recovering up to 40% of missed assessments.
Yes. Integrates with Google Calendar, Outlook, and most calendar systems. The AI checks real-time availability for family tours and cognitive assessments, booking them instantly—no back-and-forth with stressed families needed.
After tours, families automatically receive admission information pre-filled with details from the CRM. The AI guides them through medical history documentation and insurance verification. When cognitive assessments are completed, you're notified immediately.
Yes. Frontdesk integrates with most senior care systems including PointClickCare, MatrixCare, AlayaCare, and others. All data syncs automatically—family inquiries, tours, assessments, and care coordination notes.
Absolutely. The AI knows all your communities, secure unit availability, care level options, and specialized programming. It can route calls based on location, handle multi-facility family inquiries, and manage communities across your organization simultaneously.
The AI handles routine family update calls 24/7, verifies caller identity for HIPAA compliance, and provides daily status updates. For medical emergencies or behavioral incidents, it immediately escalates to your nursing director or on-call care team.
Pricing is based on your facility size and call volume. Most memory care communities see ROI within the first month from increased tour conversions and reduced administrative burden. Contact us for a custom quote.
Stop missing inquiries at 2 AM. Start scheduling tours while you sleep.
Capture calls and appointments 24/7, even outside of business hours. Setup in minutes, keep your existing number.
Your AI Receptionist will understand everything about your business and services. This means that it can answer complex questions from callers easily.
Your AI phone receptionist can intelligently text the caller custom links during the conversation. For example, if the caller asks to schedule an appointment, the receptionist can text them your Calendly link.
The simplest solution on the market. Create, purchase, and publish your AI Receptionist in just five minutes. You can even update your receptionist's knowledge base or greeting phrase anytime
View call transcripts, text history, and voicemails directly from your admin dashboard. Export phone numbers of callers for targeted promo.
Answers calls 24/7 with a human-like voice.
Reaches out via SMS and replies to incoming text messages.
Choose your size, color, and voice. Then, embed your receptionist in your website.
Supercharge your existing booking system with our AI virtual receptionist. No limits.
"Since launching (Frontdesk) full time, we’ve fielded over 400 calls, qualified 80 leads, and helped us close over $800,000 in new home sales within just six weeks."
"In the first five days using AI (Frontdesk) outbound program, Acura of Auburn generated $30,000 in new revenue; a record month for the dealership."
"We get about 400 calls a week, and before (Frontdesk) the phones rang all day long. Around 80% of callers hit zero, so someone was always stuck directing calls. Now only about 20% reach our operator. The phones are quiet, the team can focus, and both offices are much calmer."
"(Frontdesk) ended up transforming our entire office. We went from a 20-kid waitlist to zero, we capture 100% of our referral opportunities, and we’re saving hours every single day."
"(Frontdesk) has taken a huge weight off our practice. We no longer miss calls, and I don’t have to spend time managing an answering service. The AI handles everything reliably, and I can update it in real time. it’s like having a full-time receptionist without the time burden."