Every empty bed costs money. Every missed call is a lost admission. Frontdesk AI answers calls 24/7, schedules tours, coordinates with discharge planners, and secures admissions—all while your team focuses on care.
For Nursing Homes
Incoming Call...
Family Member
"Hi, my mom needs post-hospital care. Do you have beds available for skilled nursing?"
AI Receptionist
"Yes! We have availability in our skilled nursing wing. I can verify her insurance and schedule a facility tour. What time works best for you?"
✓ Tour Scheduled • Insurance Verified
Families need answers when their loved one needs care. They call at 2 AM from the hospital, and every missed call means they choose another facility. Your staff is overwhelmed, and families feel ignored.
Alex calls at 9 PM because her father is being discharged tomorrow and needs skilled nursing care. She gets voicemail. By morning, she's already touring another facility that answered immediately and secured the admission.
While coordinating with a discharge planner, three families call with urgent questions about Medicare coverage and bed availability. A resident needs immediate attention, and two tour requests come in. Families get frustrated waiting, and you lose admissions to faster competitors.
You schedule a facility tour with a family, coordinate with nursing staff, and prepare the room. They don't show. You send one follow-up call that goes to voicemail. That's it—they've already chosen another facility. No second chance, just another empty bed costing you thousands.
One AI workforce that handles every touchpoint—from first call to completed admission
Families visit your nursing home website at any hour. Frontdesk Chat answers instantly, qualifies care needs, explains Medicare coverage, and schedules facility tours—all without human intervention.
Every call is answered instantly—admission inquiries, family questions, care conference requests, discharge planning coordination. The AI understands context, routes urgent calls, schedules follow-ups, and escalates to staff only when needed.
When tours are missed or admission paperwork is incomplete, Frontdesk Outbound automatically calls to reschedule. The AI references the original inquiry, knows their loved one's care needs, and coordinates next steps—all while updating your CRM and calendar.
Every interaction—chat, call, tour, insurance verification, care conference—automatically creates and updates family profiles in your CRM. No manual data entry. No missed information. One complete view of every inquiry and resident family.
Orchestrate the entire family journey across email, voice, SMS, and web. Automatically coordinate follow-ups, tour reminders, admission status updates, and nurturing sequences based on discharge timeline and engagement.
Coming Soon: Automatically send personalized, context-aware emails at optimal times. Pre-tour confirmations, admission reminders, care updates, and family communication sequences—all orchestrated by Marketing Automation.
Smart admission paperwork that pre-fills from CRM data and guides families through completion. When forms are submitted, they automatically trigger outbound automation sequences for insurance verification and admission coordination workflows.
Live Demo
No sales pitch. Just our AI answering your call, answering questions, and trying to book you.
Get a complete AI team for your skilled nursing facility. Each agent handles different tasks—answering calls, scheduling tours, coordinating admissions. They work together 24/7 to fill your beds faster and support families through every step.
Answers every call instantly—no voicemail, no missed admissions inquiries. Handles family questions about skilled nursing care, schedules facility tours, and coordinates with discharge planners automatically.
Qualifies admission inquiries, explains care levels and services, answers questions about Medicare coverage and admission dates instantly. Schedules facility tours and captures family contact info—all through your website chat, 24/7.
Sends personalized facility tour confirmations, admission date reminders, and family update emails automatically. Coordinates with Marketing Automation to send care conference reminders and progress updates at the right time to keep families engaged.
Pre-fills admission paperwork from CRM data. Guides families through insurance verification and medical history collection. Triggers admission workflows when forms are submitted for review.
Automatically reaches out to families at the right time. Makes outbound calls to missed tour appointments, sends personalized SMS care updates, and emails admission follow-up sequences. Coordinates all outbound channels to recover lost inquiries and keep families informed.
Handles two-way SMS conversations with families and discharge planners. Sends tour confirmations, admission date reminders, and answers questions about care services and Medicare coverage via text—98% open rate.
Lets website visitors speak directly to your facility about care services. Click, talk, get answers about Medicare acceptance, bed availability, and rehab programs—no typing required. Perfect for family members researching care options on mobile.
Automatically updates your Frontdesk CRM with every interaction. All your AI agents feed family and resident data in real-time—no manual imports, no data entry. Every call, text, and interaction is organized by admission status, care level, and family contact.
Families don't submit care requests—they just call or text. Your AI recognizes needs (room temperature adjustments, dietary requests, equipment needs), creates internal tickets, triages by priority, and notifies the right nursing staff automatically.
Watches every conversation and alerts you when it matters. If a family was concerned about care, if an urgent need was reported, if a facility tour was scheduled—you know instantly.
Follow one family from emergency call to skilled nursing admission—see how every system works together
Alex calls at 2 AM about post-hospital care for her mom. The AI answers instantly—no voicemail, no missed call.
As Alex talks, the AI captures everything: patient name Margaret Thompson, family contact Alex, skilled nursing care needed, Medicare coverage, tomorrow's discharge. Saved to CRM automatically—no forms, no typing.
Alex says "Yes!" The AI checks your calendar, finds today at 2 PM, and books the facility tour. Instant confirmation—no waiting.
The moment the tour is scheduled, the system springs into action. Discharge planner coordination, insurance verification, admission packets, care assessment forms—all happening automatically.
Alex's phone buzzes. It's a confirmation email from you—sent automatically by the AI Email Agent (coming soon). She reads it, feels reassured, and goes back to sleep. Meanwhile, a pre-tour reminder with what to bring is already scheduled. No one had to remember to send it.
This afternoon, Alex is dealing with her mother's discharge paperwork at the hospital. She completely forgot about the tour. You're at your desk, see the missed appointment in your CRM, and mark it as "No-Show." That's it. One click. The system takes over from here—you don't have to think about what to do next.
The moment you mark Alex as a no-show, the system springs into action. It remembers everything: the 2 AM phone call, her mother Margaret's care needs, the Medicare coverage. Recovery calls get scheduled automatically. Follow-up emails are queued. The entire recovery process starts—you don't have to think about it.
Alex's phone rings. It's the second call from your AI. She's finally free—just got Margaret settled after discharge. She answers. The AI remembers their entire conversation from two days ago. "Hi Alex, I noticed we missed you yesterday. Would you like to reschedule?" Alex says yes, picks a new time for tomorrow, and hangs up. The calendar updates automatically. No one had to do anything.
Alex shows up for the rescheduled tour with her mother. She loves the facility, the staff, and the care level. You mark it complete in your CRM. The moment you click "Complete," the system springs into action: admission paperwork gets queued, insurance verification continues, care assessment forms are ready to send, and admission workflows begin. All happening automatically—you're just showing the facility.
Alex just finished the tour. She's walking to her car when her phone buzzes. It's an admission application from Frontdesk Forms—already filled with Margaret's name, Alex's contact info, and the care level they just discussed. The AI guides her through medical records and insurance information right on her phone. When she submits it, you're immediately notified. The admission process begins automatically—all without you lifting a finger.
Alex is at work, thinking about her mother's admission. She has a question about medication management. She calls. The AI answers instantly, recognizes her from your CRM, remembers her tour and application, and is ready to help—no hold time, no voicemail, no missed calls. Alex gets her answer in seconds.
With insurance verified and admission complete, Margaret moves in today. The system automatically sends welcome emails, care team introductions, and family communication preferences. Margaret's officially a resident and her skilled nursing care begins.
Margaret's been settled for five days. Alex has questions: "What are visiting hours?" "Can I bring Margaret's favorite blanket?" She texts the AI. It answers instantly with all the details she needs—no waiting, no phone calls, no searching through emails.
Alex noticed Margaret seems unusually tired during her visit. It's 9:15 PM on a Tuesday. She can call, text, or chat—whichever she prefers. The AI answers instantly, understands the concern, creates a care team alert, and schedules it for review first thing tomorrow morning. Alex doesn't have to wait for business hours or worry about being heard. She just describes the concern, and it's handled.
There's a family appreciation lunch this Saturday. Alex gets notified automatically—email, text, or both, your choice. The system sends activity updates, care conference reminders, therapy progress reports, and family event invitations. Families stay informed without you sending individual messages. Everything happens automatically.
Nine months later, Margaret transitions to long-term care. Alex had an incredible experience—care concerns were always addressed quickly, questions were answered instantly, and she felt supported every step of the way. The same AI that helped her find the facility kept her informed as a family member. That's the full journey: inquiry to admission to long-term care.
Everything you need to know about using Frontdesk for your nursing home
Yes. The AI answers calls 24/7, screens admission inquiries, coordinates with discharge planners, and schedules facility tours—all while your team sleeps. No more missed referrals at 2 AM.
The AI logs family inquiries automatically, collects all details (resident name, relationship, concern type, preferred callback time), and routes them to your nursing staff. Urgent medical questions can be escalated immediately to the charge nurse.
Yes. The system automatically sends confirmation emails and reminder texts before facility tours. When no-shows happen, it immediately calls to reschedule—recovering up to 40% of missed tours and keeping your admission pipeline full.
Yes. Integrates with Google Calendar, Outlook, and most calendar systems. The AI checks real-time availability and books facility tours instantly—no back-and-forth phone tag with stressed families.
During initial calls, the AI collects insurance and Medicare information, confirms coverage type, and schedules verification with your admissions coordinator. All details are pre-filled in your CRM, saving hours of data entry.
Yes. Frontdesk integrates with most systems including PointClickCare, MatrixCare, American HealthTech, and others. All data syncs automatically—inquiries, tours, admissions, and family communications.
Absolutely. The AI knows all your facilities, bed availability, specialized care services, and payer mix. It can route calls based on care needs, handle chain-wide inquiries, and manage multiple locations simultaneously.
The AI identifies urgent discharge referrals 24/7, collects clinical information, verifies payer source, and immediately escalates to your admissions director. Fast response times mean you never lose a referral to a competitor.
Pricing is based on your facility size and call volume. Most nursing homes see ROI within the first month from increased admissions and reduced administrative time. Contact us for a custom quote.
Stop missing admission inquiries at 2 AM. Start securing residents while you sleep.
Capture calls and appointments 24/7, even outside of business hours. Setup in minutes, keep your existing number.
Your AI Receptionist will understand everything about your business and services. This means that it can answer complex questions from callers easily.
Your AI phone receptionist can intelligently text the caller custom links during the conversation. For example, if the caller asks to schedule an appointment, the receptionist can text them your Calendly link.
The simplest solution on the market. Create, purchase, and publish your AI Receptionist in just five minutes. You can even update your receptionist's knowledge base or greeting phrase anytime
View call transcripts, text history, and voicemails directly from your admin dashboard. Export phone numbers of callers for targeted promo.
Answers calls 24/7 with a human-like voice.
Reaches out via SMS and replies to incoming text messages.
Choose your size, color, and voice. Then, embed your receptionist in your website.
Supercharge your existing booking system with our AI virtual receptionist. No limits.
"Since launching (Frontdesk) full time, we’ve fielded over 400 calls, qualified 80 leads, and helped us close over $800,000 in new home sales within just six weeks."
"In the first five days using AI (Frontdesk) outbound program, Acura of Auburn generated $30,000 in new revenue; a record month for the dealership."
"We get about 400 calls a week, and before (Frontdesk) the phones rang all day long. Around 80% of callers hit zero, so someone was always stuck directing calls. Now only about 20% reach our operator. The phones are quiet, the team can focus, and both offices are much calmer."
"(Frontdesk) ended up transforming our entire office. We went from a 20-kid waitlist to zero, we capture 100% of our referral opportunities, and we’re saving hours every single day."
"(Frontdesk) has taken a huge weight off our practice. We no longer miss calls, and I don’t have to spend time managing an answering service. The AI handles everything reliably, and I can update it in real time. it’s like having a full-time receptionist without the time burden."