Every empty appointment slot costs money. Every missed call is a lost patient. Frontdesk AI answers calls 24/7, books eye exams, handles prescription requests, and schedules follow-ups—all while your team sleeps.
For Optometry Practices
Incoming Call...
Patient
"Hi, I need to schedule an eye exam. I think my prescription has changed."
AI Receptionist
"Of course! I have openings tomorrow at 2 PM or Thursday at 10 AM. Which works better for you?"
✓ Eye Exam Booked • Tomorrow 2 PM
You're losing patients every day your phones go unanswered. Patients call during lunch when your team is swamped, no-shows waste your appointment slots, and your front desk can't keep up. There's a better way.
A patient's contact lens tears at work, they call at 4:45 PM, and get voicemail. By the time you check messages the next morning, they've already booked with the optometrist down the street who answered immediately.
While you're conducting an eye exam, three calls come in. Insurance verification, appointment requests, frame adjustments—you can't be everywhere at once. Patients get frustrated waiting on hold, and you lose bookings.
You block off a 45-minute exam slot, prep the equipment, and wait. They don't show. You send one reminder text that gets ignored. That's it—they're gone. No second chance, no recovery, just wasted time and lost revenue from an empty chair.
One AI workforce that handles every touchpoint—from first inquiry to booked appointment
Patients visit your optometry practice website at any hour. Frontdesk Chat answers instantly, qualifies new patients, checks insurance, shows available appointment slots, and books exams—all without human intervention.
Every call is answered instantly—prescription refills, appointment inquiries, insurance questions, frame adjustments. The AI understands context, schedules appointments, orders contacts, and escalates to staff only when needed.
When patients no-show for appointments, Frontdesk Outbound automatically calls to reschedule. The AI references the original conversation, knows their vision concerns and insurance, and books a new appointment—all while updating your EHR and calendar.
Every interaction—chat, call, appointment, prescription refill—automatically creates and updates patient profiles in your CRM. No manual data entry. No missed information. One complete view of every patient and their vision care history.
Orchestrate the entire patient journey across email, voice, SMS, and web. Automatically coordinate annual exam reminders, contact lens reorder notifications, and recall campaigns based on patient behavior and appointment history.
Coming Soon: Automatically send personalized, context-aware emails at optimal times. Pre-exam confirmations, appointment reminders, eyewear promotions, and annual recall sequences—all orchestrated by Marketing Automation.
Smart patient intake forms that pre-fill from CRM data and guide patients through completion. When forms are submitted, they automatically trigger outbound automation sequences for appointment confirmation and pre-exam preparation workflows.
Live Demo
No sales pitch. Just our AI answering your call, answering questions, and trying to book you.
Get a complete AI team for your eye care practice. Each agent handles different tasks—answering calls, booking eye exams, handling patient inquiries. They work together 24/7 to keep your schedule full and patients happy.
Answers every call instantly—no voicemail, no missed appointments. Handles patient inquiries, books eye exams and contact lens fittings, and schedules follow-up appointments automatically.
Qualifies new patient leads, answers questions about services and insurance coverage, and provides information about eye exam costs and frame selection instantly. Books appointments and captures contact info—all through your website chat, 24/7.
Sends personalized appointment confirmations, annual eye exam reminders, and follow-up emails automatically. Coordinates with Marketing Automation to send at the right time to keep patients engaged and coming back.
Pre-fills new patient intake forms from CRM data. Guides patients through medical history, insurance information, and vision concerns. Triggers automation workflows when submitted for seamless onboarding.
Automatically reaches out to patients at the right time. Makes outbound calls to no-shows, sends personalized SMS appointment reminders, and emails recall sequences for annual exams. Coordinates all outbound channels to recover missed appointments and keep patients engaged.
Handles two-way SMS conversations with patients and prospective patients. Sends appointment confirmations, glasses ready notifications, and answers questions about contact lens orders via text—98% open rate.
Lets website visitors speak directly to your website about eye care services. Click, talk, get answers about insurance coverage, frame selection, and appointment availability—no typing required. Perfect for mobile users browsing eye doctors.
Automatically updates your Frontdesk CRM with every interaction. All your AI agents feed patient data in real-time—no manual imports, no data entry. Every call, text, and interaction is organized by patient status, insurance, and appointment history.
Patients don't create tasks—they just call or text. Your AI recognizes requests (prescription refills, frame adjustments, contact lens reorders, etc.), creates tasks, triages by urgency, and notifies the right staff automatically.
Watches every conversation and alerts you when it matters. If a patient was frustrated, if glasses are ready for pickup, if an eye exam was booked—you know instantly.
Follow one patient from first call to annual checkup—see how every system works together
Alex calls at 2 AM with an eye emergency. The AI answers instantly—no voicemail, no missed call.
As Alex talks, the AI captures everything: name, phone, symptoms, urgency level, emergency appointment request. Saved to CRM automatically—no forms, no typing.
Alex says "Yes!" The AI checks your calendar, finds tomorrow at 9 AM with Dr. Martinez, and books it. Instant confirmation—no waiting.
The moment the appointment is booked, the system springs into action. Confirmation emails, reminder texts, patient intake forms, and insurance verification requests—all happening automatically.
Alex's phone buzzes. It's a confirmation email from you—sent automatically by the AI Email Agent (coming soon). She reads it, feels reassured, and goes back to sleep. Meanwhile, a reminder email is already scheduled for Friday morning. No one had to remember to send it.
Friday morning, Alex woke up feeling better and decided to skip the appointment. You're at your desk, see the missed appointment in your CRM, and mark it as "No-Show." That's it. One click. The system takes over from here—you don't have to think about what to do next.
The moment you mark Alex as a no-show, the system springs into action. It remembers everything: the 2 AM phone call, her vision symptoms, the urgent nature. Recovery calls get scheduled automatically. Follow-up emails are queued. The entire recovery process starts—you don't have to think about it.
Alex's phone rings. It's the third call from your AI. She's finally free—just finished her shift at work. She answers. The AI remembers their entire conversation from last week. "Hi Alex, I noticed we missed you on Friday. Are you still having vision concerns?" Alex mentions it's gotten worse again, picks a new time for Tuesday, and hangs up. The calendar updates automatically. No one had to do anything.
Alex shows up for the rescheduled exam. Dr. Martinez diagnoses a minor eye strain and prescribes new glasses. You mark it complete in your CRM. The moment you click "Complete," the system springs into action: prescription details are logged, follow-up reminders are queued, and glasses ordering information is sent. All happening automatically—you're just providing care.
Alex just finished the exam. She's walking to her car when her phone buzzes. It's a patient satisfaction survey from Frontdesk Forms—already filled with her name, email, and the visit date. The AI guides her through rating the experience and leaving feedback right on her phone. When she submits it, you're immediately notified. The follow-up process begins automatically—all without you lifting a finger.
Alex is at work, thinking about her new prescription. She has a question about ordering glasses. She calls. The AI answers instantly, recognizes her from your CRM, remembers her exam and prescription, and is ready to help—no hold time, no voicemail, no missed calls. Alex gets her answer in seconds.
With all her questions answered, Alex orders her new glasses from your optical department. The system automatically sends order confirmations, frame selection guides, and pickup notifications. Alex is officially a satisfied patient.
Alex just picked up her glasses. She has questions: "How do I care for these lenses?" "What's the warranty coverage?" She texts the AI. It answers instantly with all the details she needs—no waiting, no phone calls, no searching through paperwork.
Alex's new glasses feel a bit tight. It's 8:30 PM on a Sunday. She can call, text, or chat—whichever she prefers. The AI answers instantly, understands the issue, and schedules an adjustment appointment for Monday morning. Alex doesn't have to wait for business hours or fill out forms. She just describes the problem, and it's handled.
It's time for Alex's annual eye exam. She gets notified automatically—email, text, or both, your choice. The system sends appointment reminders, health screening notifications, insurance updates, and preventive care alerts. Patients stay informed without you sending individual messages. Everything happens automatically.
A year later, Alex comes back for her annual exam. She had a great experience—appointments were always easy to schedule, questions were answered instantly, and she felt supported. The same AI that helped her find your practice kept her engaged as a patient. That's the full journey: emergency call to loyal patient to annual care.
Everything you need to know about using Frontdesk for your optometry practice
Yes. The AI receptionist for optometry practices answers calls 24/7, schedules eye exams, books contact lens fittings, and handles urgent vision issues—all while your staff is off duty. No more missed appointments at 2 AM.
The AI collects prescription renewal requests automatically, verifies patient information, confirms the last exam date, and routes requests to your optometrist. Urgent cases like red eye or vision loss can be escalated immediately.
Yes. The optometry practices scheduling software automatically sends confirmation emails and reminder texts before appointments. When no-shows happen, it immediately calls to reschedule—recovering up to 40% of missed eye exams.
Yes. Integrates with Google Calendar, Outlook, and most calendar systems. The AI checks real-time availability and books eye exams, contact lens fittings, and frame consultations instantly—no back-and-forth phone tag needed.
After scheduling, new patients automatically receive intake forms that are pre-filled with their contact information. The AI guides them through vision history and insurance verification. When submitted, you're notified immediately before their appointment.
Yes. Frontdesk integrates with most optometry practice management systems including RevolutionEHR, Uprise, Crystal PM, and others. All patient data syncs automatically—appointments, insurance information, and prescription requests.
Absolutely. The optometry practices automation AI knows all your clinic locations, provider availability, service offerings, and specialties. It can route calls based on location, handle multi-office inquiries, and manage multiple practices simultaneously.
The AI handles urgent calls 24/7, identifies symptoms like sudden vision loss or eye injuries, and immediately escalates to your on-call optometrist. Non-urgent issues like broken glasses or lost contacts are scheduled appropriately.
Pricing is based on your practice size and call volume. Most optometry practices see ROI within the first month from reduced no-shows and increased patient retention. Contact us for a custom quote.
Stop missing appointment requests after hours. Start booking patients while you sleep.
Capture calls and appointments 24/7, even outside of business hours. Setup in minutes, keep your existing number.
Your AI Receptionist will understand everything about your business and services. This means that it can answer complex questions from callers easily.
Your AI phone receptionist can intelligently text the caller custom links during the conversation. For example, if the caller asks to schedule an appointment, the receptionist can text them your Calendly link.
The simplest solution on the market. Create, purchase, and publish your AI Receptionist in just five minutes. You can even update your receptionist's knowledge base or greeting phrase anytime
View call transcripts, text history, and voicemails directly from your admin dashboard. Export phone numbers of callers for targeted promo.
Answers calls 24/7 with a human-like voice.
Reaches out via SMS and replies to incoming text messages.
Choose your size, color, and voice. Then, embed your receptionist in your website.
Supercharge your existing booking system with our AI virtual receptionist. No limits.
"Since launching (Frontdesk) full time, we’ve fielded over 400 calls, qualified 80 leads, and helped us close over $800,000 in new home sales within just six weeks."
"In the first five days using AI (Frontdesk) outbound program, Acura of Auburn generated $30,000 in new revenue; a record month for the dealership."
"We get about 400 calls a week, and before (Frontdesk) the phones rang all day long. Around 80% of callers hit zero, so someone was always stuck directing calls. Now only about 20% reach our operator. The phones are quiet, the team can focus, and both offices are much calmer."
"(Frontdesk) ended up transforming our entire office. We went from a 20-kid waitlist to zero, we capture 100% of our referral opportunities, and we’re saving hours every single day."
"(Frontdesk) has taken a huge weight off our practice. We no longer miss calls, and I don’t have to spend time managing an answering service. The AI handles everything reliably, and I can update it in real time. it’s like having a full-time receptionist without the time burden."