Every missed call is a lost climber. Every voicemail is an unfilled class. Frontdesk AI answers calls 24/7, books climbing sessions, handles membership inquiries, and schedules classes—all while your team focuses on belaying.
For Rock Climbing Gyms
Incoming Call...
New Climber
"Hi, I'm interested in a belay class. Do you have any spots open this week?"
AI Receptionist
"Yes! We have spots in our intro belay class Thursday at 6 PM. I can book you in right now!"
✓ Class Booked • Thu 6 PM
You're losing members every day while your front desk is swamped. Climbers call during peak hours, class spots go unfilled, and your team can't keep up with waiver questions and membership inquiries. There's a better way.
A climber finds your gym online at 7 PM, calls to ask about intro classes and day passes, and gets voicemail because your desk staff is helping someone with gear. By morning, they've already signed up at the gym down the street that answered.
While you're teaching a belay class, five calls come in. Waiver questions, intro class bookings, gear rental inquiries, route setting updates—you can't be everywhere at once. New climbers get frustrated waiting, and you lose signups.
You hold a spot in your intro to bouldering class, prep the instruction space, and show up. They don't. You send one follow-up text that gets ignored. That's it—they're gone. No second chance, no recovery, just an empty class spot and a lost potential member.
One AI workforce that handles every touchpoint—from first inquiry to active membership
Climbers visit your gym website at any hour. Frontdesk Chat answers instantly, qualifies leads, explains membership options, and books intro sessions—all without human intervention.
Every call is answered instantly—class inquiries, membership questions, facility issues, lost items. The AI understands context, handles requests, schedules callbacks, and escalates to staff only when needed.
When intro climbs no-show, Frontdesk Outbound automatically calls to reschedule. The AI references the original chat conversation, knows their experience level, and books a new session—all while updating your CRM and calendar.
Every interaction—chat, call, class booking, facility request—automatically creates and updates profiles in your CRM. No manual data entry. No missed information. One complete view of every climber and member.
Orchestrate the entire climber journey across email, voice, SMS, and web. Automatically coordinate follow-ups, reminders, and nurturing sequences based on behavior and engagement.
Coming Soon: Automatically send personalized, context-aware emails at optimal times. Pre-class confirmations, reminders, follow-ups, and nurturing sequences—all orchestrated by Marketing Automation.
Smart waiver and membership forms that pre-fill from CRM data and guide climbers through completion. When forms are submitted, they automatically trigger outbound automation sequences for onboarding and membership workflows.
Live Demo
No sales pitch. Just our AI answering your call, answering questions, and trying to book you.
Get a complete AI team for your climbing gym. Each agent handles different tasks—answering calls, booking sessions, managing membership inquiries. They work together 24/7 to keep your wall schedules full.
Answers every call instantly—no voicemail, no missed climbers. Handles membership inquiries, books belay lessons and day passes, and creates facility requests automatically.
Qualifies membership leads, shows available class times and pricing, answers questions about wall features and membership start dates instantly. Books intro sessions and captures contact info—all through your website chat, 24/7.
Sends personalized class confirmations, intro session reminders, and follow-up emails automatically. Coordinates with Marketing Automation to send at the right time to keep climbers engaged.
Pre-fills membership registrations from CRM data. Guides new climbers through waiver completion and experience level selection. Triggers automation workflows when submitted.
Automatically reaches out to interested climbers at the right time. Makes outbound calls to no-shows, sends personalized SMS follow-ups, and emails nurturing sequences. Coordinates all outbound channels to recover lost leads and keep potential members engaged.
Handles two-way SMS conversations with potential members and current climbers. Sends class confirmations, membership reminders, and answers questions about wall availability via text—98% open rate.
Lets website visitors speak directly to your website about membership options. Click, talk, get answers about pricing, class schedules, and wall features—no typing required. Perfect for mobile users browsing gyms.
Automatically updates your Frontdesk CRM with every interaction. All your AI agents feed member and lead data in real-time—no manual imports, no data entry. Every call, text, and interaction is organized by member type, class interest, and lead status.
Members don't submit tickets—they just call or text. Your AI recognizes facility issues (broken hold, equipment malfunction, restroom issues, etc.), creates tickets, triages by urgency, and notifies the right facility staff automatically.
Watches every conversation and alerts you when it matters. If a potential member was frustrated, if a facility issue was reported, if a belay lesson was booked—you know instantly.
Follow one climber from first call to loyal member—see how every system works together
Alex calls at 7:45 PM. The AI answers instantly—no voicemail, no missed call.
As Alex talks, the AI captures everything: name, phone, beginner interest, weekend preference. Saved to CRM automatically—no forms, no typing.
Alex says "Yes!" The AI checks your schedule, finds Saturday at 10 AM, and books it. Instant confirmation—no waiting.
The moment the class is booked, the system springs into action. Confirmation emails, reminder texts, follow-ups, and waiver forms—all happening automatically.
Alex's phone buzzes. It's a confirmation email from you—sent automatically by the AI Email Agent (coming soon). She reads it, feels reassured, and goes back to browsing. Meanwhile, a reminder email is already scheduled for Friday. No one had to remember to send it.
Saturday morning, Alex is running errands. She completely forgot about the class. You're at the front desk, see the missed appointment in your CRM, and mark it as "No-Show." That's it. One click. The system takes over from here—you don't have to think about what to do next.
The moment you mark Alex as a no-show, the system springs into action. It remembers everything: the 7:45 PM phone call, her beginner interest, her weekend preference. Recovery calls get scheduled automatically. Follow-up emails are queued. The entire recovery process starts—you don't have to think about it.
Alex's phone rings. It's the third call from your AI. She's finally free—just got home from work. She answers. The AI remembers their entire conversation from last week. "Hi Alex, I noticed we missed you on Saturday. Would you like to reschedule?" Alex says yes, picks a new time, and hangs up. The schedule updates automatically. No one had to do anything.
Alex shows up for the rescheduled class. She loves it. You mark it complete in your CRM. The moment you click "Complete," the system springs into action: post-class follow-up emails get queued, the membership sign-up form is ready to send, and conversion workflows begin. All happening automatically—you're just teaching the class.
Alex just finished the class. She's walking to her car when her phone buzzes. It's a membership sign-up form from Frontdesk Forms—already filled with her name, email, and recommended membership plan. The AI guides her through emergency contact and payment info right on her phone. When she submits it, you're immediately notified. The onboarding process begins automatically—all without you lifting a finger.
Alex is at home, thinking about her next visit. She has a question about gear rental. She calls. The AI answers instantly, recognizes her from your CRM, remembers her class and membership, and is ready to help—no hold time, no voicemail, no missed calls. Alex gets her answer in seconds.
With all her questions answered, Alex signs up for a monthly membership. The system automatically sends welcome emails, gear rental instructions, and facility access guides. Alex is officially a member.
Alex has been climbing for a few weeks. She has questions: "Do you sell climbing shoes?" "When's the next lead climbing class?" She texts the AI. It answers instantly with all the details she needs—no waiting, no phone calls, no searching through emails.
Alex's locker won't open. It's 9:00 PM on a Sunday. She can call, text, or chat—whichever she prefers. The AI answers instantly, understands the issue, creates a support ticket, and lets her know staff will help when they arrive tomorrow. Alex doesn't have to wait for business hours or fill out forms. She just describes the problem, and it's handled.
There's a climbing competition this Saturday. Alex gets notified automatically—email, text, or both, your choice. The system sends event announcements, class updates, safety reminders, and community news. Members stay informed without you sending individual messages. Everything happens automatically.
A year later, Alex renews. She had a great experience—support was always quick, questions were answered instantly, and she felt connected to the community. The same AI that helped her book her first class kept her engaged as a member. That's the full journey: interested climber to member to renewal.
Everything you need to know about using Frontdesk for your climbing gym
Yes. The AI answers calls 24/7, qualifies potential members, explains membership options and pricing, and books intro sessions—all while your team is off the wall. No more missed sign-ups at 10 PM.
The AI manages class reservations automatically, checks real-time capacity, books members into belay classes, yoga sessions, and youth programs. It handles cancellations, processes waitlists, and sends confirmations instantly.
Yes. The system automatically sends confirmation emails and reminder texts before intro sessions. When no-shows happen, it immediately calls to reschedule—recovering up to 40% of missed sessions.
Yes. Integrates with Google Calendar, Outlook, and most calendar systems. The AI checks instructor availability and books belay tests, private lessons, and group clinics instantly—no back-and-forth texts needed.
After intro sessions, prospects automatically receive a membership sign-up link that's pre-filled with their info from the CRM. The AI explains membership tiers, billing options, and waiver requirements. When completed, you're notified immediately.
Yes. Frontdesk integrates with most systems including Approach, RockGym Pro, ClimbBiz, and others. All data syncs automatically—member inquiries, class bookings, intro sessions, and facility issues.
Absolutely. The AI knows all your locations, class schedules, membership pricing, and facility amenities. It can route calls based on location, handle multi-gym inquiries, and manage several facilities simultaneously.
The AI handles gear rental inquiries 24/7, explaining harness, shoe, and chalk bag availability and pricing. For facility issues or safety concerns, it immediately escalates to your on-duty staff or management team.
Pricing is based on your gym size and call volume. Most climbing gyms see ROI within the first month from reduced no-shows and increased membership conversions. Contact us for a custom quote.
Stop missing memberships at 2 AM. Start booking climbers while you sleep.
Capture calls and appointments 24/7, even outside of business hours. Setup in minutes, keep your existing number.
Your AI Receptionist will understand everything about your business and services. This means that it can answer complex questions from callers easily.
Your AI phone receptionist can intelligently text the caller custom links during the conversation. For example, if the caller asks to schedule an appointment, the receptionist can text them your Calendly link.
The simplest solution on the market. Create, purchase, and publish your AI Receptionist in just five minutes. You can even update your receptionist's knowledge base or greeting phrase anytime
View call transcripts, text history, and voicemails directly from your admin dashboard. Export phone numbers of callers for targeted promo.
Answers calls 24/7 with a human-like voice.
Reaches out via SMS and replies to incoming text messages.
Choose your size, color, and voice. Then, embed your receptionist in your website.
Supercharge your existing booking system with our AI virtual receptionist. No limits.
"Since launching (Frontdesk) full time, we’ve fielded over 400 calls, qualified 80 leads, and helped us close over $800,000 in new home sales within just six weeks."
"In the first five days using AI (Frontdesk) outbound program, Acura of Auburn generated $30,000 in new revenue; a record month for the dealership."
"We get about 400 calls a week, and before (Frontdesk) the phones rang all day long. Around 80% of callers hit zero, so someone was always stuck directing calls. Now only about 20% reach our operator. The phones are quiet, the team can focus, and both offices are much calmer."
"(Frontdesk) ended up transforming our entire office. We went from a 20-kid waitlist to zero, we capture 100% of our referral opportunities, and we’re saving hours every single day."
"(Frontdesk) has taken a huge weight off our practice. We no longer miss calls, and I don’t have to spend time managing an answering service. The AI handles everything reliably, and I can update it in real time. it’s like having a full-time receptionist without the time burden."