Roller Skating Rinks AI Receptionist | Automate Bookings & Party Scheduling | Frontdesk

FILL YOUR
RINK SESSIONS
WHILE YOU SLEEP

Every empty session costs money. Every missed call is a lost party booking. Frontdesk AI answers calls 24/7, books parties, handles skate rentals, and fills sessions—all while your team sleeps.

24/7 Coverage
No Setup Fees

Frontdesk AI

For Roller Skating Rinks

Incoming Call...

Customer

"Hi, I want to book a birthday party for 15 kids. What packages do you have?"

AI Receptionist

"Perfect! Our Ultimate Party Package includes 2 hours of skating, skate rentals, party room, and pizza for $350. Available Saturday at 2 PM?"

✓ Party Booked • Saturday 2 PM

The Problem

ROLLER SKATING RINKS
LOSE BOOKINGS DAILY

You're losing party bookings and open skate revenue every day. Families call during sessions when you can't answer, no-shows empty your floor, and your staff can't handle the phone volume during peak hours.

You Miss Calls During Peak Hours

A mom wants to book a birthday party while you're managing a Friday night session with 200 skaters. She calls, gets no answer, and books with the rink across town. By the time you see the missed call, that $800 party is gone.

The Cost
$800/party
Lost per missed booking

Your Staff Can't Keep Up with Inquiries

While you're lacing up skates for kids, the phone rings with party questions, group rate inquiries, and session time requests. Your floor staff can't manage the crowd and answer calls. Customers get frustrated waiting, and you lose bookings.

The Cost
60+ calls/day
During peak weekends

Party Bookings No-Show and Leave You Empty

You block off your party room, prepare the space, and reserve staff for a birthday party. They don't show. You send one text reminder that gets ignored. That's it—they're gone. No deposit collected, no recovery, just an empty party room and lost revenue on your busiest day.

The Cost
25% no-show
Rate for unconfirmed parties
$38,400
Lost annually from missed party bookings
55%
Of party inquiries happen during sessions
4 hours
Average response time to voicemails

HOW FRONTDESK
WORKS

One AI workforce that handles every touchpoint—from first inquiry to booked party

24/7 Booking Chat

Parents visit your rink website at any hour looking to book parties or sessions. Frontdesk Chat answers instantly, checks skate availability, shows open time slots, and books reservations—all without human intervention.

  • Automatically extracts party size, date preferences, and special requests
  • Checks real-time availability for parties, sessions, and skate rentals
  • Books parties and sessions directly into your calendar
Frontdesk Chat
2:14 AM • Active
"Hi, looking to book a birthday party for 15 kids. What's available?"
AI
"I have Saturday, March 9 at 2:00 PM available—Party Room A with skate rentals included, $450. Would you like to reserve it?"
"Yes! That's perfect."
Party Booked ✓
Saturday, March 9 • 2:00 PM • 15 guests
Frontdesk Receptionist
Answered in 0.2s
AI: "Hello! This is Frontdesk. How can I help?"
Caller: "What are your hours for open skate tonight?"
AI: "Open skate is 7-10 PM tonight. Admission is $12, skate rental is $5. Would you like to reserve skates?"
✓ Skates Reserved for Alex

AI Phone Receptionist

Every call is answered instantly—party bookings, session times, skate rentals, special events. The AI understands context, reserves equipment, schedules parties, and escalates to humans only when needed.

  • Answers calls in under 0.5 seconds, 24/7
  • Books parties and reserves skates automatically
  • Recognizes customers from CRM and references past visits

Smart Outbound Follow-ups

When party reservations aren't confirmed, Frontdesk Outbound automatically calls to finalize details. The AI references the original chat conversation, knows their party size and preferences, and completes the booking—all while updating your CRM and calendar.

  • Automatically detects incomplete bookings and triggers follow-up calls
  • Smart retry sequences with optimal timing
  • Confirms parties and updates all systems automatically
Outbound Call
Smart Retry #3 • Connected
AI: "Hi Sarah, this is Frontdesk. I noticed we need to confirm the final guest count for your party on Saturday. Are we still expecting 15 kids?"
Sarah: "Yes! Actually, can we make it 18?"
✓ Party Confirmed
Saturday, March 16 • 2:00 PM • 18 guests
Frontdesk CRM
Name
Sarah Chen
Party Details
Birthday Party • 15 guests
Event Date
March 15, 2024 • 2:00 PM
Source
Web Chat • 2:14 AM
Status
Party Confirmed

Unified CRM

Every interaction—chat, call, party booking, skate rental—automatically creates and updates customer profiles in your CRM. No manual data entry. No missed information. One complete view of every customer and their visit history.

  • Auto-creates profiles from any touchpoint
  • Tracks full journey from inquiry to party completion
  • Syncs with calendar, reservations, and all systems

Marketing Automation

Orchestrate the entire customer journey across email, voice, SMS, and web. Automatically coordinate follow-ups, party reminders, and promotional sequences based on behavior and engagement.

  • Multi-channel orchestration (email, calls, texts, forms)
  • Behavior-triggered workflows and sequences
  • Automatic party reminders and re-booking campaigns
Automated Follow-Ups
What's Happening Now
Party confirmation email sent
Reminder SMS scheduled
Post-party feedback ready
Return visit offer queued
AI Email Agent
Coming Soon
Party Confirmation Email
"Hi Sarah! Your party for March 9 is confirmed. Here's everything you need to know..."
Reminder Email
"Just a friendly reminder about your party tomorrow at 2:00 PM..."

AI Email Agent

Coming Soon: Automatically send personalized, context-aware emails at optimal times. Party confirmations, reminders, follow-ups, and promotional sequences—all orchestrated by Marketing Automation.

  • Personalized email sequences based on customer behavior
  • Optimal send times for maximum engagement
  • Integrated with Marketing Automation workflows

AI-Powered Forms

Smart party booking forms that pre-fill from CRM data and guide customers through completion. When forms are submitted, they automatically trigger outbound automation sequences for confirmation and party planning workflows.

  • Pre-filled with CRM data (name, email, party preferences)
  • AI-guided completion for guest count and special requests
  • Automatically triggers outbound workflows on submission
AI Form
Party Booking Request
Pre-filled Fields
✓ Name, Email, Date Preference (from CRM)
AI-Guided Fields
→ Number of Guests
→ Cake & Food Preferences
What Happens Next
You're notified immediately and party planning begins

Live Demo

CALL IT
YOURSELF

(864) 619-0619

No sales pitch. Just our AI answering your call, answering questions, and trying to book you.

YOUR ROLLER SKATING RINKS AI TEAM
EACH ONE DOES DIFFERENT TASKS

Get a complete AI team for your skating rink. Each agent handles different tasks—answering calls, booking party reservations, handling skate rental questions. They work together 24/7 to keep your rink packed and your customers happy.

TIER 1.00

AI Receptionist Teammate

24/7 Receptionist
24/7 Available

Answers every call instantly—no voicemail, no missed party bookings. Handles skating session inquiries, books birthday parties, and answers questions about skate rentals, open skate hours, and group rates automatically.

Phone Calls Party Booking Session Info
TIER 1.00

Website Chat Teammate

Live Chat Lead Generator
Always Online

Qualifies party leads, shows available time slots and party packages, answers questions about skating lessons, group rates, and special events instantly. Books birthday parties and captures contact info—all through your website chat, 24/7.

Lead Qualifying Party Packages Instant Answers
TIER 1.00

Email Teammate

Email Nurture Specialist
Coming Soon

Sends personalized party confirmations, skating lesson reminders, and follow-up emails automatically. Coordinates with Marketing Automation to send special event promotions at the right time to keep skaters engaged and coming back.

Confirmations Follow-Ups Reminders
TIER 1.00

Booking Teammate

Booking Assistant
Party & Event Bookings

Pre-fills party booking forms from CRM data. Guides customers through selecting party packages, food options, and skate rentals. Triggers automation workflows when bookings are confirmed for seamless event coordination.

Pre-filled AI Guided Auto-Trigger
TIER 1.00

Outbound Sales Teammate

Multi-Channel Outreach
Calls, Texts & Emails

Automatically reaches out to party inquiries at the right time. Makes outbound calls to no-show party hosts, sends personalized SMS follow-ups about upcoming sessions, and emails promotional sequences for special events. Coordinates all outbound channels to recover lost bookings and keep customers coming back to skate.

Outbound Calls SMS Campaigns Email Sequences
TIER 1.00

SMS Texting Teammate

Text Support Agent
Two-Way Texting

Handles two-way SMS conversations with party customers and regular skaters. Sends party confirmations, skating lesson reminders, and answers questions about session times, skate sizes, and group rates via text—98% open rate.

Party Confirmations Reminders Two-Way Chat
TIER 1.00

Web Voice Teammate

Voice Interface Agent
Click & Talk

Lets website visitors speak directly to your website about party packages and skating sessions. Click, talk, get answers about pricing, availability, and special events—no typing required. Perfect for parents on mobile browsing party options for their kids.

Voice Chat Mobile Friendly Instant Answers
TIER 1.00

CRM Sync Teammate

CRM Sync Engine
Real-Time Sync

Automatically updates your Frontdesk CRM with every interaction. All your AI agents feed party booking and customer data in real-time—no manual imports, no data entry. Every call, text, and interaction is organized by party date, skater count, and booking status.

Auto-Sync No Data Entry Organized
TIER 1.00

Auto Ticket Teammate

Auto Ticket Creator
Auto-Created

Customers don't submit tickets—they just call or text. Your AI recognizes facility issues (broken skates, sound system problems, floor damage, etc.), creates tickets, triages by urgency, and notifies the right facility staff automatically.

Auto-Create Triage Notifications
TIER 1.00

Smart Alert Teammate

Smart Alert System
Watch & Alert

Watches every conversation and alerts you when it matters. If a party host was frustrated, if a facility issue was reported, if a large group booking was made—you know instantly.

Smart Alerts Custom Rules Instant

THE
JOURNEY

Follow one skater from phone call to birthday party booking—see how every system works together

Scroll to begin ↓
01
2:14 AM

THE PHONE RINGS
AT 2 AM

Alex calls at 2 AM. The AI answers instantly—no voicemail, no missed call.

ANSWERED ✓
Frontdesk Receptionist
Answered in 0.2s
AI: "Hello! Thank you for calling Skate World. How can I help you today?"
Alex: "Hi, I'm looking to book a birthday party for my daughter. Do you have any Saturday afternoon slots available?"
AI: "Yes! We have Saturday, March 16th at 2 PM available—our Premium Party Package for up to 20 kids, $450. Would you like to book it?"
Frontdesk CRM
Alex Martinez
Active
Phone
(555) 123-4567
Event Type
Birthday Party
Package
Premium • $450
Party Date
March 16, 2024 • 2 PM
Source
Phone • 2:14 AM
Saved to CRM automatically
02
2:15 AM

EVERY WORD
IS SAVED

As Alex talks, the AI captures everything: name, phone, birthday party request, 20 kids, $450 budget, March 16th at 2 PM. Saved to CRM automatically—no forms, no typing.

03
2:18 AM

SAT AT 2 PM
IS BOOKED

Alex says "Yes!" The AI checks your calendar, finds Saturday at 2 PM, and books it. Instant confirmation—no waiting.

MARCH 2024
AI
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Birthday Party Booking
Alex Martinez • Saturday, March 16 • 2:00 PM
Automation Sequence
1
Party Booked
Trigger detected in CRM
2
Confirmation Email Sent
Party confirmation delivered instantly
3
Reminder Scheduled
SMS reminder queued for Friday
4
Follow-Up Queued
Post-party feedback email ready to send
04
2:19 AM

THE SYSTEM
WAKES UP

The moment the party is booked, the system springs into action. Confirmation emails, reminder texts, follow-ups, and party details—all happening automatically.

Inbox
2 New
Party Confirmation
To: alex@email.com
Sent ✓
"Hi Alex! Your birthday party booking is confirmed for Saturday, March 16 at 2:00 PM. We can't wait to celebrate with you..."
Party Reminder
To: alex@email.com
Scheduled
"Just a friendly reminder about your party tomorrow! We're excited to see everyone at 2 PM..."
05
2:20 AM

HER PHONE
BUZZES NOW

Alex's phone buzzes. It's a confirmation email from you—sent automatically by the AI Email Agent (coming soon). She reads it, feels reassured, and goes back to planning the party. Meanwhile, a reminder email is already scheduled for Friday. No one had to remember to send it.

06
Saturday, 2:15 PM

SHE FORGOT
TO SHOW UP

Saturday afternoon, Alex is stuck in traffic. She completely forgot about the party. You're at the front desk, see the missed booking in your CRM, and mark it as "No-Show." That's it. One click. The system takes over from here—you don't have to think about what to do next.

NO-SHOW ALERT
Saturday, March 16 • 2:00 PM
AM
Alex Martinez
Birthday Party Booking
❌ Did not arrive
Status updated in CRM
→ Recovery sequence triggered
Recovery Sequence
1
No-Show Detected
Status updated in CRM
2
Outbound Call Scheduled
AI will call Alex automatically
3
Context Loaded
Original chat + profile data ready
07
Saturday, 2:16 PM

ONE CLICK
STARTS IT ALL

The moment you mark Alex as a no-show, the system springs into action. It remembers everything: the 2 AM phone call, her birthday party request, her 20-kid party plan. Recovery calls get scheduled automatically. Follow-up emails are queued. The entire recovery process starts—you don't have to think about it.

08
Monday, 3:45 PM

THE THIRD CALL
WORKS

Alex's phone rings. It's the third call from your AI. She's finally free—just finished her errands. She answers. The AI remembers their entire conversation from last week. "Hi Alex, I noticed we missed you on Saturday. Would you like to reschedule the party?" Alex says yes, picks a new time, and hangs up. The calendar updates automatically. No one had to do anything.

CONNECTED ✓
Outbound Call
Smart Retry #3 • Connected
AI: "Hi Alex, I noticed we missed you for the birthday party on Saturday. Would you like to reschedule?"
Alex: "Yes! Can we do next Saturday instead?"
Party Rescheduled
Saturday, March 23 • 2:00 PM
09
Saturday, 4:15 PM

THE PARTY
WAS A HIT

Alex shows up for the rescheduled party. The kids had an amazing time. You mark it complete in your CRM. The moment you click "Complete," the system springs into action: post-party thank you emails get queued, feedback requests are ready to send, and membership offer workflows begin. All happening automatically—you're just focused on making the party memorable.

PARTY COMPLETE
Saturday, March 23 • 2:00 PM
Premium Party Package
Alex Martinez
Post-party sequence activated
Frontdesk Forms
Membership Registration • Pre-filled from CRM
AI guiding through fields...
AI guiding through fields...
✓ Ready to send automatically
11
Saturday, 4:30 PM

HER PHONE BUZZES
ON THE WAY OUT

Alex just finished the party. She's walking to her car when her phone buzzes. It's a membership registration form from Frontdesk Forms—already filled with her name, email, and the family pass you just discussed. The AI guides her through emergency contact and waiver sections right on her phone. When she submits it, you're immediately notified. The onboarding process begins automatically—all without you lifting a finger.

Incoming Call
Answered • Recognized from CRM
Context Loaded
Party completed • Membership registered
AI
"I remember your party! How can I help?"
Alex
"Question about open skate hours..."
12
Monday, 10:30 AM

SHE HAS
A Q

Alex is at work, thinking about bringing the kids back for open skate. She has a question about the hours. She calls. The AI answers instantly, recognizes her from your CRM, remembers her party and membership, and is ready to help—no hold time, no voicemail, no missed calls. Alex gets her answer in seconds.

13
April 15, 2024

ALEX BECOMES
A REGULAR

With her family membership activated, Alex brings the kids every weekend. The system automatically tracks visits, sends special event reminders, and offers birthday party discounts. Alex is officially a loyal customer.

MEMBERSHIP ACTIVE
Family Unlimited Pass • 12 visits this month
14
May 2, 2024 • 6:30 PM

SHE TEXTS
AT 6:30 PM

Alex is planning a visit for tomorrow. She has questions: "Do you rent skates for toddlers?" "What are your lesson times?" She texts the AI. It answers instantly with all the details she needs—no waiting, no phone calls, no searching through your website.

Text Conversation
Alex • Recognized from CRM
Alex
"Hi! Do you rent skates for toddlers?"
AI
"Hi Alex! Yes, we have toddler skates starting at size 6. Rental is included with your family membership!"
Alex
"What are your lesson times?"
AI
"Beginner lessons are Saturdays at 10 AM and Sundays at 11 AM. Would you like me to book a spot?"
15
May 15, 2024 • 8:30 PM

BROKEN
SKATE BUCKLE

Alex's son broke a buckle on his rental skates. It's 8:30 PM on a Sunday. She can call, text, or chat—whichever she prefers. The AI answers instantly, understands the issue, creates a service request, and arranges a replacement pair for their next visit. Alex doesn't have to wait for business hours or fill out forms. She just describes the problem, and it's handled.

Alex's Options
CALL
Instant answer
CHAT
Quick & easy
TEXT
From anywhere
REQUEST LOGGED
Replacement Skate Buckle
Ready for pickup: Next visit
17
June 5, 2024

DISCO NIGHT
THIS FRI

There's a Disco Skate Night this Friday. Alex gets notified automatically—email, text, or both, your choice. The system sends rink announcements, event reminders, special hours, and community news. Customers stay informed without you sending individual messages. Everything happens automatically.

Rink Event
Sent to All Members
EVENT
Disco Skate Night
Friday, June 7 • 7:00 PM • DJ & Light Show
ANNOUNCEMENT
Summer Camp Registration
Skating camp spots filling fast - register now!
REMINDER
Holiday Hours
Special extended hours next weekend!
✓ All members notified
No manual sending required
PARTY BOOKED AGAIN
March 15, 2025
Alex Martinez
Premium Party Package • $450
✓ Second party this year
Another child's birthday celebration
Why she came back
"First party was amazing, kids always get quick answers when we call, love the weekly events"
18
March 15, 2025

A YEAR LATER
SHE'S BACK

A year later, Alex books another party. She had an incredible experience—questions were answered instantly, the kids love coming to skate, and she feels valued as a member. The same AI that helped her book the first party kept her engaged all year long. That's the full journey: first-time caller to loyal member to repeat customer.

FREQUENTLY ASKED
QUESTIONS

Everything you need to know about using Frontdesk for your roller skating rink

Can it handle after-hours birthday party bookings? +

Yes. The AI answers calls 24/7, takes party reservations, checks rink availability, and books skating sessions—all while your team sleeps. No more missed party bookings at 10 PM.

How does it handle skate rental questions? +

The AI answers questions about skate sizes, rental pricing, and availability automatically. It collects shoe sizes, special requests (rollerblades vs. quad skates), and can reserve equipment in advance for large groups.

Does it reduce party cancellations and no-shows? +

Yes. The system automatically sends confirmation emails and reminder texts before parties and group events. When cancellations happen, it immediately reaches out to reschedule—recovering up to 40% of missed bookings.

Can it book parties directly into my calendar? +

Yes. Integrates with Google Calendar, Outlook, and most calendar systems. The AI checks real-time rink availability and books birthday parties, group events, and skating lessons instantly—no back-and-forth emails needed.

How does the party package selection work? +

After initial inquiries, customers automatically receive party package details with pricing, food options, and add-ons. The AI guides them through selecting party rooms, guest counts, and special requests. When they book, you're notified immediately.

Does it work with my existing booking system? +

Yes. Frontdesk integrates with most booking platforms including Square, Mindbody, Perfect Mind, and others. All data syncs automatically—party reservations, open skate sessions, lesson bookings, and customer information.

Can it handle skating lesson registrations? +

Absolutely. The AI knows all your lesson schedules, instructor availability, skill levels, and pricing. It can register students for beginner through advanced classes, handle multi-week session bookings, and answer questions about lesson progression.

What about special events and private rink rentals? +

The AI handles inquiries for private rink rentals, corporate events, and special theme nights 24/7. It provides pricing information, checks availability for large groups, and can coordinate with your event planning team for custom packages.

How much does it cost? +

Pricing is based on your rink size and call volume. Most skating rinks see ROI within the first month from increased party bookings and reduced no-shows. Contact us for a custom quote.

GET STARTED WITH
FRONTDESK

Stop missing party bookings at 2 AM. Start filling your rink while you sleep.

features

The AI Receptionist that Never Sleeps

Capture calls and appointments 24/7, even outside of business hours. Setup in minutes, keep your existing number.

AI Receptionist Tailored to your Business

Your AI Receptionist will understand everything about your business and services. This means that it can answer complex questions from callers easily.

AI Receptionist Sends Texts & Schedules Appointments’

Your AI phone receptionist can intelligently text the caller custom links during the conversation. For example, if the caller asks to schedule an appointment, the receptionist can text them your Calendly link.

Build and Tweak your AI Receptionist in Minutes

The simplest solution on the market. Create, purchase, and publish your AI Receptionist in just five minutes. You can even update your receptionist's knowledge base or greeting phrase anytime

Advanced Analytics with Your AI Receptionist

View  call transcripts, text history, and voicemails directly from your admin dashboard. Export phone numbers of callers for targeted promo.

Start For Free

Multiple Channels, One AI Receptionist

Voice

Answers calls 24/7 with a human-like voice.

Text

Reaches out via SMS and replies to incoming text messages.

Website Embeddables

Choose your size, color, and voice. Then, embed your receptionist in your website.

integrations

Seamless Integration with Leading Scheduling Tools

Supercharge your existing booking system with our AI virtual receptionist. No limits.

Proof & Results

Testimonials

CFO, Garman Homes
View Customer Story

"Since launching (Frontdesk) full time, we’ve fielded over 400 calls, qualified 80 leads, and helped us close over $800,000 in new home sales within just six weeks."

CEO, Trade Recalls
View Customer Story

"In the first five days using AI (Frontdesk) outbound program, Acura of Auburn generated $30,000 in new revenue; a record month for the dealership."

CEO, Provest Realty
View Customer Story

"We get about 400 calls a week, and before (Frontdesk) the phones rang all day long. Around 80% of callers hit zero, so someone was always stuck directing calls. Now only about 20% reach our operator. The phones are quiet, the team can focus, and both offices are much calmer."

Operations Manager, Clear Speech
View Customer Story

"(Frontdesk) ended up transforming our entire office. We went from a 20-kid waitlist to zero, we capture 100% of our referral opportunities, and we’re saving hours every single day."

Seattle Foot & Ankle Center

"(Frontdesk) has taken a huge weight off our practice. We no longer miss calls, and I don’t have to spend time managing an answering service. The AI handles everything reliably, and I can update it in real time. it’s like having a full-time receptionist without the time burden."