Every empty room costs money. Every missed call is a lost resident. Frontdesk AI answers calls 24/7, schedules tours, handles family inquiries, and guides move-ins—all while your team focuses on care.
For Senior Living Facilities
Incoming Call...
Family Member
"Hi, I'm looking for memory care for my mother. Do you have any rooms available?"
AI Receptionist
"Yes! We have a private suite available in our memory care wing—$5,200/month with 24/7 care. Would you like to schedule a tour?"
✓ Tour Booked • Memory Care Suite
You're losing families every day while rooms stay empty. Families call at night needing help, tours get missed, and your staff can't keep up. There's a better way.
Alex finds your facility at 10 PM while researching care options for her mom, calls, and gets voicemail. By the time you check messages in the morning, she's already scheduled a tour with another facility that answered.
While you're conducting a facility tour, five more calls come in. Care assessments, family questions, billing inquiries—you can't be everywhere at once. Families get frustrated waiting, and you lose opportunities.
You clear your schedule, prepare the apartment, and wait. The family doesn't show. You send one follow-up text that gets ignored. That's it—they're gone. No second chance, no recovery, just wasted time and another empty room.
One AI workforce that handles every touchpoint—from first inquiry to move-in day
Family members visit your facility website at any hour. Frontdesk Chat answers instantly, qualifies care needs and budget, shows available apartments, and schedules tours—all without human intervention.
Every call is answered instantly—care inquiries, family check-in requests, billing questions, tour scheduling. The AI understands context, creates care requests, schedules follow-ups, and escalates to staff only when needed.
When tours no-show, Frontdesk Outbound automatically calls to reschedule. The AI references the original conversation, knows their parent's care needs, and books a new tour—all while updating your CRM and calendar.
Every interaction—chat, call, tour, care inquiry—automatically creates and updates profiles in your CRM. No manual data entry. No missed information. One complete view of every family inquiry and resident.
Orchestrate the entire family journey across email, voice, SMS, and web. Automatically coordinate follow-ups, tour reminders, and nurturing sequences based on behavior and engagement.
Coming Soon: Automatically send personalized, context-aware emails at optimal times. Pre-tour confirmations, reminders, follow-ups, and nurturing sequences—all orchestrated by Marketing Automation.
Smart care assessment forms that pre-fill from CRM data and guide families through completion. When forms are submitted, they automatically trigger outbound automation sequences for care coordination and move-in workflows.
Live Demo
No sales pitch. Just our AI answering your call, answering questions, and trying to book you.
Get a complete AI team for your senior living community. Each agent handles different tasks—answering calls, scheduling tours, coordinating care assessments. They work together 24/7 to fill your apartments faster and support family inquiries.
Answers every call instantly—no voicemail, no missed inquiries. Handles care questions, schedules facility tours, and coordinates care assessments automatically while families get immediate support.
Qualifies family inquiries, shows available apartments and care levels, answers questions about costs, amenities and move-in timelines instantly. Schedules facility tours and captures contact info—all through your website chat, 24/7.
Sends personalized tour confirmations, move-in reminders, and follow-up emails automatically to families. Coordinates with Marketing Automation to send community updates and event invitations at the right time to keep families engaged.
Pre-fills care assessment forms from CRM data. Guides families through health history, care needs, and financial information verification. Triggers coordination workflows when submitted.
Automatically reaches out to families at the right time. Makes outbound calls to missed tour appointments, sends personalized SMS check-ins, and emails community event invitations. Coordinates all outbound channels to recover interested families and maintain engagement.
Handles two-way SMS conversations with families and residents. Sends tour confirmations, move-in reminders, community event notifications, and answers questions about care services and availability via text—98% open rate.
Lets website visitors speak directly to your website about care options and availability. Click, talk, get answers about costs, care levels, and amenities—no typing required. Perfect for families browsing communities on mobile.
Automatically updates your Frontdesk CRM with every family interaction. All your AI agents feed family and resident data in real-time—no manual imports, no data entry. Every call, text, and interaction is organized by community, apartment, and inquiry status.
Residents and families don't submit requests—they just call or text. Your AI recognizes care needs and facility issues (room adjustment, dining preference, HVAC issues), creates support requests, triages by urgency, and notifies the right staff automatically.
Watches every conversation and alerts you when it matters. If a family was concerned, if a care adjustment was requested, if a facility tour was booked—you know instantly.
Follow one family from phone call to move-in—see how every system works together
Alex calls at 2 AM, worried about her father. The AI answers instantly—no voicemail, no missed call.
As Alex talks, the AI captures everything: name, phone, memory care needs, $6,500 budget, 2-week timeline. Saved to CRM automatically—no forms, no typing.
Alex says "Yes!" The AI checks your calendar, finds Saturday at 11 AM, and books the facility tour. Instant confirmation—no waiting.
The moment the tour is booked, the system springs into action. Confirmation emails, reminder texts, follow-ups, and care assessment forms—all happening automatically.
Alex's phone buzzes. It's a confirmation email from you—sent automatically by the AI Email Agent (coming soon). She reads it, feels reassured, and goes back to sleep. Meanwhile, a reminder email is already scheduled for Friday. No one had to remember to send it.
Saturday morning, Alex is dealing with an emergency at work. She completely forgot about the tour. You're at your desk, see the missed appointment in your CRM, and mark it as "No-Show." That's it. One click. The system takes over from here—you don't have to think about what to do next.
The moment you mark Alex as a no-show, the system springs into action. It remembers everything: the 2 AM phone call, her father's memory care needs, her $6,500 budget. Recovery calls get scheduled automatically. Follow-up emails are queued. The entire recovery process starts—you don't have to think about it.
Alex's phone rings. It's the third call from your AI. She's finally free—just finished her shift at work. She answers. The AI remembers their entire conversation from last week. "Hi Alex, I noticed we missed you on Saturday. Would you like to reschedule?" Alex says yes, picks a new time, and hangs up. The calendar updates automatically. No one had to do anything.
Alex and her family show up for the rescheduled tour. They love the community. You mark it complete in your CRM. The moment you click "Complete," the system springs into action: post-tour follow-up emails get queued, the care assessment form is ready to send, and financial qualification workflows begin. All happening automatically—you're just showing the community.
Alex just finished the tour. She's walking to her car when her phone buzzes. It's a care assessment from Frontdesk Forms—already filled with her name, email, and the care level she discussed. The AI guides her through medical history and daily care needs right on her phone. When she submits it, you're immediately notified. The care coordination process begins automatically—all without you lifting a finger.
Alex is at work, thinking about the community. She has a question about medication management services. She calls. The AI answers instantly, recognizes her from your CRM, remembers her tour and assessment, and is ready to help—no hold time, no voicemail, no missed calls. Alex gets her answer in seconds.
After reviewing financial options and care plans, Alex's father is moving in. The system automatically sends welcome emails, move-in checklists, and family portal access. He's officially becoming a resident.
Her father just moved in. Alex has questions: "What are the visiting hours?" "How do I access the family portal?" She texts the AI. It answers instantly with all the details she needs—no waiting, no phone calls, no searching through emails.
Alex notices her father seems quieter than usual. It's 8:30 PM on a Sunday. She can call, text, or chat—whichever she prefers. The AI answers instantly, understands the concern, creates a care team notification, and schedules a family conference for Monday morning. Alex doesn't have to wait for business hours or worry about being heard. She just describes the concern, and it's handled.
There's a spring social this Saturday. Alex gets notified automatically—email, text, or both, your choice. The system sends event invitations, care updates, family conference reminders, and community news. Families stay informed without you sending individual messages. Everything happens automatically.
A year later, Alex's father is thriving. She had an exceptional experience—questions were answered instantly, care concerns were addressed quickly, and she felt supported every step of the way. The same AI that helped her find the community kept her connected as a family member. She refers her colleague whose mother needs assisted living. That's the full journey: inquiry to resident to referral.
Everything you need to know about using Frontdesk for your senior living community
Yes. The AI answers calls 24/7, qualifies care needs and budget, checks room availability, and schedules facility tours—all while your team rests. No more missed opportunities when families call at 9 PM after work.
The AI documents family concerns automatically, collects all details (resident name, specific needs, urgency level), and routes them to your care team. Urgent medical situations can be escalated immediately to nursing staff.
Yes. The system automatically sends confirmation emails and reminder texts before facility tours. When no-shows happen, it immediately calls to reschedule—recovering up to 40% of missed tours and keeping your occupancy pipeline full.
Yes. Integrates with Google Calendar, Outlook, and most calendar systems. The AI checks real-time availability and books tours with your sales team instantly—no back-and-forth emails with busy adult children needed.
After facility tours, families automatically receive care assessment scheduling that's pre-filled with their parent's information from the CRM. The AI guides them through medical history and care level needs. When scheduled, your nursing team is notified immediately.
Yes. Frontdesk integrates with most senior living management systems including MatrixCare, PointClickCare, Yardi Senior Living, and others. All data syncs automatically—inquiring families, tours, assessments, and care coordination notes.
Absolutely. The AI knows all your facilities, room availability, care levels, and pricing for independent living, assisted living, and memory care. It can route calls based on location and care needs, and manage multiple communities simultaneously.
The AI handles family calls 24/7, answers questions about residents' well-being, and can provide updates on care plans. For true medical emergencies or urgent situations, it immediately escalates to your on-call nursing staff.
Pricing is based on your community size and call volume. Most senior living facilities see ROI within the first month from reduced no-shows and increased move-in conversions. Contact us for a custom quote.
Stop missing inquiries at 2 AM. Start scheduling tours while you sleep.
Capture calls and appointments 24/7, even outside of business hours. Setup in minutes, keep your existing number.
Your AI Receptionist will understand everything about your business and services. This means that it can answer complex questions from callers easily.
Your AI phone receptionist can intelligently text the caller custom links during the conversation. For example, if the caller asks to schedule an appointment, the receptionist can text them your Calendly link.
The simplest solution on the market. Create, purchase, and publish your AI Receptionist in just five minutes. You can even update your receptionist's knowledge base or greeting phrase anytime
View call transcripts, text history, and voicemails directly from your admin dashboard. Export phone numbers of callers for targeted promo.
Answers calls 24/7 with a human-like voice.
Reaches out via SMS and replies to incoming text messages.
Choose your size, color, and voice. Then, embed your receptionist in your website.
Supercharge your existing booking system with our AI virtual receptionist. No limits.
"Since launching (Frontdesk) full time, we’ve fielded over 400 calls, qualified 80 leads, and helped us close over $800,000 in new home sales within just six weeks."
"In the first five days using AI (Frontdesk) outbound program, Acura of Auburn generated $30,000 in new revenue; a record month for the dealership."
"We get about 400 calls a week, and before (Frontdesk) the phones rang all day long. Around 80% of callers hit zero, so someone was always stuck directing calls. Now only about 20% reach our operator. The phones are quiet, the team can focus, and both offices are much calmer."
"(Frontdesk) ended up transforming our entire office. We went from a 20-kid waitlist to zero, we capture 100% of our referral opportunities, and we’re saving hours every single day."
"(Frontdesk) has taken a huge weight off our practice. We no longer miss calls, and I don’t have to spend time managing an answering service. The AI handles everything reliably, and I can update it in real time. it’s like having a full-time receptionist without the time burden."