For Spa & Wellness Resorts
Every empty spa room costs money. Every missed call is a lost guest. Frontdesk AI answers calls 24/7, books wellness treatments, handles guest inquiries, and confirms reservations—all while your team sleeps.
Spa & Wellness Resorts
Incoming Call...
Guest
"Hi, I'd like to book a couples massage for this weekend. Do you have availability?"
AI Receptionist
"Yes! We have Saturday at 2 PM available—90-minute couples massage in our serenity suite. Shall I book it for you?"
✓ Massage Booked • Sat 2 PM
You're losing revenue every day your treatment rooms sit empty. Guests call at midnight seeking spa appointments, no-shows waste your therapists' time, and your front desk can't keep up with booking requests.
A stressed executive finds your wellness retreat at 11 PM, calls to book a weekend package, and gets voicemail. By morning, they've already booked with a competing spa that answered immediately.
While you're giving a retreat tour, three more calls come in. Massage bookings, dietary requests, room service questions—you can't be everywhere at once. Guests get frustrated waiting, and you lose bookings to spas with better availability.
Your massage therapist clears her schedule, prepares the treatment room, and waits. The guest doesn't show. You send one follow-up text that gets ignored. That's it—they're gone. No rebooking, no recovery, just wasted time and lost revenue.
One AI workforce that handles every touchpoint—from first inquiry to confirmed booking
Guests visit your spa website at any hour. Frontdesk Chat answers instantly, recommends treatments, shows available time slots, and books appointments—all without human intervention.
Every call is answered instantly—booking requests, rescheduling, treatment questions, package inquiries. The AI understands context, manages appointments, schedules callbacks, and escalates to staff only when needed.
When guests no-show, Frontdesk Outbound automatically calls to reschedule. The AI references the original conversation, knows their treatment preferences, and books a new appointment—all while updating your CRM and calendar.
Every interaction—chat, call, booking, inquiry—automatically creates and updates guest profiles in your CRM. No manual data entry. No missed information. One complete view of every guest and their wellness journey.
Orchestrate the entire guest journey across email, voice, SMS, and web. Automatically coordinate follow-ups, reminders, and nurturing sequences based on behavior and engagement.
Coming Soon: Automatically send personalized, context-aware emails at optimal times. Pre-appointment confirmations, reminders, follow-ups, and nurturing sequences—all orchestrated by Marketing Automation.
Smart intake forms that pre-fill from CRM data and guide guests through completion. When forms are submitted, they automatically trigger outbound automation sequences for confirmation and preparation workflows.
Live Demo
No sales pitch. Just our AI answering your call, answering questions, and trying to book you.
Get a complete AI team for your wellness retreat. Each agent handles different tasks—answering calls, booking spa appointments, handling guest requests. They work together 24/7 to keep your retreat fully booked.
Answers every call instantly—no voicemail, no missed bookings. Handles spa inquiries, books massage appointments, yoga classes, and wellness consultations. Answers questions about treatment packages, retreat schedules, and amenities.
Qualifies wellness retreat guests, shows available treatment packages and retreat dates, answers questions about spa services, yoga programs, and wellness amenities instantly. Books spa appointments and captures contact info—all through your website chat, 24/7.
Sends personalized spa appointment confirmations, retreat arrival reminders, and wellness program follow-up emails automatically. Coordinates with Marketing Automation to send pre-arrival instructions, treatment preparation tips, and post-visit wellness recommendations at the right time to keep guests engaged.
Pre-fills guest wellness intake forms from CRM data. Guides new guests through health history, dietary preferences, and wellness goals questionnaires. Triggers automation workflows when submitted to personalize retreat experiences.
Automatically reaches out to prospective guests at the right time. Makes outbound calls to no-shows, sends personalized SMS wellness tips and appointment reminders, and emails retreat package recommendations. Coordinates all outbound channels to recover cancelled bookings and keep guests engaged throughout their wellness journey.
Handles two-way SMS conversations with prospective and current retreat guests. Sends spa appointment confirmations, check-in reminders, and answers questions about treatment packages, yoga class schedules, and wellness amenities via text—98% open rate.
Lets website visitors speak directly to your website about available retreat packages and spa treatments. Click, talk, get answers about massage therapy pricing, yoga class schedules, and wellness program availability—no typing required. Perfect for mobile users browsing wellness retreats.
Automatically updates your Frontdesk CRM with every guest interaction. All your AI agents feed prospective and current guest data in real-time—no manual imports, no data entry. Every call, text, and interaction is organized by retreat package, treatment preference, and booking status.
Guests don't submit service requests—they just call or text. Your AI recognizes guest needs (room temperature adjustment, extra towels, dietary accommodation, spa product request), creates service tickets, triages by urgency, and notifies the right staff automatically.
Watches every guest conversation and alerts you when it matters. If a prospective guest expressed concern, if a service request was made, if a spa appointment was booked, if dietary restrictions were mentioned—you know instantly.
Follow one guest from phone call to booked retreat—see how every system works together
Alex calls at 2 AM. The AI answers instantly—no voicemail, no missed call.
As Alex talks, the AI captures everything: name, phone, wellness retreat preference, $3,800 budget, May 15th arrival. Saved to CRM automatically—no forms, no typing.
Alex says "Yes!" The AI checks your calendar, finds Saturday at 11 AM, and books it. Instant confirmation—no waiting.
The moment the consultation is booked, the system springs into action. Confirmation emails, reminder texts, follow-ups, and wellness questionnaires—all happening automatically.
Alex's phone buzzes. It's a confirmation email from you—sent automatically by the AI Email Agent (coming soon). She reads it, feels reassured, and goes back to browsing. Meanwhile, a reminder email is already scheduled for Friday. No one had to remember to send it.
Saturday morning, Alex is at the grocery store. She completely forgot about the consultation. You're at your desk, see the missed appointment in your CRM, and mark it as "No-Show." That's it. One click. The system takes over from here—you don't have to think about what to do next.
The moment you mark Alex as a no-show, the system springs into action. It remembers everything: the 2 AM phone call, her wellness retreat search, her $3,800 budget. Recovery calls get scheduled automatically. Follow-up emails are queued. The entire recovery process starts—you don't have to think about it.
Alex's phone rings. It's the third call from your AI. She's finally free—just finished her shift at work. She answers. The AI remembers their entire conversation from last week. "Hi Alex, I noticed we missed you on Saturday. Would you like to reschedule?" Alex says yes, picks a new time, and hangs up. The calendar updates automatically. No one had to do anything.
Alex shows up for the rescheduled consultation. She loves the Serenity Suite. You mark it complete in your CRM. The moment you click "Complete," the system springs into action: post-consultation follow-up emails get queued, the booking agreement is ready to send, and pre-arrival workflows begin. All happening automatically—you're just guiding the experience.
Alex just finished the consultation. She's walking to her car when her phone buzzes. It's a booking agreement from Frontdesk Forms—already filled with her name, email, and the Serenity Suite she just discussed. The AI guides her through wellness goals and dietary preferences right on her phone. When she submits it, you're immediately notified. The pre-arrival process begins automatically—all without you lifting a finger.
Alex is at work, thinking about the retreat. She has a question about spa treatment options. She calls. The AI answers instantly, recognizes her from your CRM, remembers her consultation and booking, and is ready to help—no hold time, no voicemail, no missed calls. Alex gets her answer in seconds.
With all her questions answered, Alex confirms the booking. The system automatically sends welcome emails, pre-arrival instructions, and wellness preparation guides. Alex is officially coming.
Alex is preparing for her retreat. She has questions: "What time is check-in?" "What should I bring for the yoga sessions?" She texts the AI. It answers instantly with all the details she needs—no waiting, no phone calls, no searching through emails.
Alex is settling into her suite. It's 8:30 PM and she'd like the room a bit cooler. She can call, text, or chat—whichever she prefers. The AI answers instantly, understands the request, creates a service ticket, and notifies staff immediately. Alex doesn't have to wait or fill out forms. She just mentions it, and it's handled.
There's a special sunset meditation session this evening. Alex gets notified automatically—email, text, or both, your choice. The system sends wellness activity updates, spa specials, meal service times, and personalized recommendations. Guests stay informed without you sending individual messages. Everything happens automatically.
Four months later, Alex books another retreat—this time for 7 nights. She had an incredible experience—questions were answered instantly, every request was handled seamlessly, and she felt truly cared for. The same AI that helped her find the retreat kept her delighted as a guest. That's the full journey: inquiry to guest to loyal advocate.
Everything you need to know about using Frontdesk for your wellness retreat
Yes. The AI answers calls 24/7, books spa treatments, schedules wellness consultations, and handles retreat reservations—all while your team sleeps. No more missed bookings at 2 AM from guests in different time zones.
The AI logs all guest preferences automatically—dietary restrictions, massage pressure preferences, room accommodations, wellness goals—and routes them to your appropriate staff. Urgent medical concerns can be escalated immediately to wellness coordinators.
Yes. The system automatically sends confirmation emails and reminder texts before spa appointments and wellness sessions. When no-shows happen, it immediately calls to reschedule—recovering up to 40% of missed treatments and maximizing therapist utilization.
Yes. Integrates with Google Calendar, Outlook, Mindbody, and most spa management systems. The AI checks real-time therapist availability and books treatments instantly—no back-and-forth emails needed.
After booking, guests automatically receive a wellness intake form that's pre-filled with their info from the CRM. The AI guides them through health history, wellness goals, and treatment preferences. When submitted, your therapists are notified immediately.
Yes. Frontdesk integrates with most systems including Mindbody, Booker, Vagaro, Zenoti, and others. All data syncs automatically—guest profiles, appointments, treatment packages, and wellness program enrollments.
Absolutely. The AI knows all your spa locations, treatment menus, package pricing, and therapist specialties. It can route calls based on location, handle multi-resort inquiries, and manage bookings across all properties simultaneously.
The AI proactively suggests treatment packages, wellness memberships, and retreat add-ons based on guest preferences. It explains benefits, pricing, and can process enrollments automatically—increasing revenue per guest without added sales pressure.
Pricing is based on your spa size and call volume. Most wellness resorts see ROI within the first month from reduced no-shows, increased treatment bookings, and higher package conversion rates. Contact us for a custom quote.
Stop missing spa bookings at 2 AM. Start filling treatment slots while you sleep.
Capture calls and appointments 24/7, even outside of business hours. Setup in minutes, keep your existing number.
Your AI Receptionist will understand everything about your business and services. This means that it can answer complex questions from callers easily.
Your AI phone receptionist can intelligently text the caller custom links during the conversation. For example, if the caller asks to schedule an appointment, the receptionist can text them your Calendly link.
The simplest solution on the market. Create, purchase, and publish your AI Receptionist in just five minutes. You can even update your receptionist's knowledge base or greeting phrase anytime
View call transcripts, text history, and voicemails directly from your admin dashboard. Export phone numbers of callers for targeted promo.
Answers calls 24/7 with a human-like voice.
Reaches out via SMS and replies to incoming text messages.
Choose your size, color, and voice. Then, embed your receptionist in your website.
Supercharge your existing booking system with our AI virtual receptionist. No limits.
"Since launching (Frontdesk) full time, we’ve fielded over 400 calls, qualified 80 leads, and helped us close over $800,000 in new home sales within just six weeks."
"In the first five days using AI (Frontdesk) outbound program, Acura of Auburn generated $30,000 in new revenue; a record month for the dealership."
"We get about 400 calls a week, and before (Frontdesk) the phones rang all day long. Around 80% of callers hit zero, so someone was always stuck directing calls. Now only about 20% reach our operator. The phones are quiet, the team can focus, and both offices are much calmer."
"(Frontdesk) ended up transforming our entire office. We went from a 20-kid waitlist to zero, we capture 100% of our referral opportunities, and we’re saving hours every single day."
"(Frontdesk) has taken a huge weight off our practice. We no longer miss calls, and I don’t have to spend time managing an answering service. The AI handles everything reliably, and I can update it in real time. it’s like having a full-time receptionist without the time burden."