Every missed call is a lost patient. Every long hold time sends them to your competitor. Frontdesk AI answers calls 24/7, schedules appointments, handles insurance questions, and registers walk-ins—all while your staff focuses on patient care.
For Urgent Care Centers
Incoming Call...
Patient
"Hi, I need to be seen today for a possible sprained ankle. What times do you have available?"
AI Receptionist
"We can see you today at 2:30 PM or 4:15 PM. I'll need to collect your insurance information. Which time works best?"
✓ Appointment Confirmed • Today 2:30 PM
You're losing patients every day to competitors who answer faster. Patients call at odd hours, no-shows waste your staff's time, and your front desk can't keep up with the volume.
A patient needs urgent care at 7 PM, calls, and gets voicemail. By the time your staff checks messages in the morning, they've already gone to the walk-in clinic down the street who answered immediately.
While checking in a patient, three more calls come in. Appointment requests, insurance questions, prescription refills—your staff can't be everywhere at once. Patients get frustrated waiting on hold, and you lose them to faster competitors.
Your provider clears their schedule, preps the exam room, and waits. The patient doesn't show. You send one reminder text that gets ignored. That's it—they're gone. No second chance, no recovery, just wasted time slots and lost revenue.
One AI workforce that handles every touchpoint—from first call to completed visit
Patients visit your website at any hour with urgent needs. Frontdesk Chat answers instantly, triages symptoms, checks wait times, and books appointments—all without human intervention.
Every call is answered instantly—appointment requests, insurance questions, prescription refills, wait time inquiries. The AI understands medical context, books appointments, handles intake, and escalates to staff only when needed.
When patients no-show, Frontdesk Outbound automatically calls to reschedule. The AI references the original conversation, knows their symptoms and needs, and books a new appointment—all while updating your EHR and calendar.
Every interaction—chat, call, appointment, follow-up—automatically creates and updates patient profiles in your CRM. No manual data entry. No missed information. One complete view of every patient and their care journey.
Orchestrate the entire patient journey across email, voice, SMS, and web. Automatically coordinate appointment reminders, follow-ups, and care nurturing sequences based on patient behavior and visit history.
Coming Soon: Automatically send personalized, context-aware emails at optimal times. Pre-visit confirmations, reminders, post-visit care instructions, and follow-up sequences—all orchestrated by Marketing Automation.
Smart patient intake forms that pre-fill from CRM data and guide patients through completion. When forms are submitted, they automatically trigger outbound automation sequences for appointment confirmation and pre-visit instructions.
Live Demo
No sales pitch. Just our AI answering your call, answering questions, and trying to book you.
Get a complete AI team for your urgent care center. Each agent handles different tasks—answering calls, booking appointments, handling patient inquiries. They work together 24/7 to keep your waitlist full and patients satisfied.
Answers every call instantly—no hold music, no missed patients. Handles walk-in inquiries, books same-day appointments, and collects patient symptoms automatically before they arrive.
Qualifies patient needs, shows current wait times and available time slots, answers questions about accepted insurance and services instantly. Books walk-in reservations and captures patient info—all through your website chat, 24/7.
Sends personalized appointment confirmations, pre-visit instructions, and follow-up care emails automatically. Coordinates with your scheduling system to send reminders at the right time to reduce no-shows.
Pre-fills patient registration forms from existing records. Guides new patients through insurance verification and medical history. Triggers check-in workflows when forms are submitted.
Automatically reaches out to patients at the right time. Makes outbound calls to no-shows, sends personalized SMS appointment reminders, and emails post-visit care instructions. Coordinates all outbound channels to reduce missed appointments and keep patients engaged.
Handles two-way SMS conversations with patients. Sends appointment confirmations, wait time updates, and pre-arrival instructions. Answers questions about insurance coverage and services via text—98% open rate.
Lets website visitors speak directly about their symptoms and needs. Click, talk, get answers about wait times, accepted insurance, and available services—no typing required. Perfect for mobile users seeking urgent care.
Automatically updates your patient management system with every interaction. All your AI agents feed patient data in real-time—no manual entry, no duplicate records. Every call, text, and appointment is organized by patient, visit history, and insurance status.
Patients don't fill out forms—they just call or text their symptoms. Your AI recognizes medical urgency (chest pain, high fever, injury severity), creates triage notes, prioritizes by urgency, and alerts the appropriate medical staff automatically.
Watches every patient interaction and alerts you when it matters. If a patient reported severe symptoms, if an appointment was cancelled, if a walk-in is waiting too long—you know instantly.
Follow one patient from phone call to completed visit—see how every system works together
Alex calls at 2 AM with a high fever and chills. The AI answers instantly—no voicemail, no missed call.
As Alex talks, the AI captures everything: name, phone, symptoms, fever temperature, 9 AM appointment. Saved to CRM automatically—no forms, no typing.
Alex says "Yes!" The AI checks your calendar, finds today at 9 AM, and books it. Instant confirmation—no waiting.
The moment the appointment is booked, the system springs into action. Confirmation texts, reminder messages, pre-visit forms, and insurance verification—all happening automatically.
Alex's phone buzzes. It's a confirmation text from you—sent automatically by the AI Messaging Agent (coming soon). She reads it, feels reassured, and tries to sleep. Meanwhile, pre-visit forms and a reminder text are already scheduled for the morning. No one had to remember to send it.
Saturday morning, Alex took Tylenol and fell back asleep. She completely forgot about the appointment. You're at the front desk, see the no-show in your CRM, and mark it as "No-Show." That's it. One click. The system takes over from here—you don't have to think about what to do next.
The moment you mark Alex as a no-show, the system springs into action. It remembers everything: the 2 AM phone call, her fever symptoms, her urgent need. Recovery calls get scheduled automatically. Follow-up texts are queued. The entire recovery process starts—you don't have to think about it.
Alex's phone rings. It's the third call from your AI. She just woke up—still feeling terrible. She answers. The AI remembers their entire conversation from last night. "Hi Alex, I noticed we missed you this morning. Would you like to reschedule?" Alex says yes, picks 2 PM today, and hangs up. The calendar updates automatically. No one had to do anything.
Alex shows up for the rescheduled visit. The provider diagnoses flu, prescribes medication. You mark it complete in your CRM. The moment you click "Complete," the system springs into action: discharge instructions get sent, prescription details are texted, and follow-up care reminders begin. All happening automatically—you're just treating the patient.
Alex just finished her visit. She's walking to her car when her phone buzzes. It's a post-visit survey from Frontdesk Forms—already filled with her name, visit date, and the provider she saw. The AI guides her through satisfaction questions right on her phone. When she submits it, you're immediately notified. The feedback process happens automatically—all without you lifting a finger.
Alex is at work, thinking about her medication. She has a question about which pharmacy received her prescription. She calls. The AI answers instantly, recognizes her from your CRM, remembers her visit and diagnosis, and is ready to help—no hold time, no voicemail, no missed calls. Alex gets her answer in seconds.
The flu test results are back—positive for Influenza A. The system automatically sends a secure text with results, care instructions, and when to follow up if symptoms worsen. Alex knows exactly what to do next.
Alex is fully recovered. She has questions: "Can I get my annual physical?" "Do you take my insurance?" She texts the AI. It answers instantly with all the details she needs—no waiting, no phone calls, no searching through your website.
Alex needs lab work done. It's 8:30 PM on a Sunday. She can call, text, or chat—whichever she prefers. The AI answers instantly, understands she needs fasting bloodwork, checks availability, and schedules it for Monday morning at 7 AM. Alex doesn't have to wait for business hours or navigate a complicated portal. She just describes what she needs, and it's handled.
Flu season is here. Alex gets notified automatically—text, email, or both, your choice. The system sends health reminders, vaccination notifications, appointment updates, and clinic news. Patients stay informed without you sending individual messages. Everything happens automatically.
A year later, Alex returns for her annual physical. She had a great experience—appointments were always easy to book, questions were answered instantly, and she felt cared for. The same AI that helped her at 2 AM during her flu kept delivering excellent service as a patient. That's the full journey: first visit to regular patient to loyal advocate.
Everything you need to know about using Frontdesk for your urgent care center
Yes. The AI answers calls 24/7, collects patient information, provides wait times, and schedules appointments—even when your clinic is closed. No more missed patients calling at night or on weekends.
The AI collects refill requests automatically, gathers patient details (name, date of birth, medication name, pharmacy), and routes them to your medical staff. Urgent requests can be flagged for immediate attention.
Yes. The system automatically sends confirmation emails and reminder texts before appointments. When no-shows happen, it immediately calls to reschedule—recovering up to 40% of missed visits and maximizing your clinic capacity.
Yes. Integrates with Google Calendar, Outlook, and most scheduling systems. The AI checks real-time availability and books appointments instantly—no back-and-forth phone tag or hold times for patients.
After booking, patients automatically receive intake forms pre-filled with their information from your system. The AI collects insurance details, medical history, and reason for visit. When submitted, your front desk is notified immediately.
Yes. Frontdesk integrates with most systems including Epic, Cerner, athenahealth, Kareo, and others. All data syncs automatically—patient information, appointments, insurance details, and visit notes.
Absolutely. The AI knows all your clinic locations, provider availability, services offered, and current wait times. It can route calls based on location, handle multi-site inquiries, and manage appointments across your entire network simultaneously.
The AI handles insurance verification 24/7, collects policy information, and confirms coverage. For complex billing questions, it collects details and routes them to your billing department or escalates to appropriate staff during business hours.
Pricing is based on your clinic size and call volume. Most urgent care centers see ROI within the first month from reduced no-shows, increased patient volume, and lower staffing costs. Contact us for a custom quote.
Stop missing patients after hours. Start booking appointments while you sleep.
Capture calls and appointments 24/7, even outside of business hours. Setup in minutes, keep your existing number.
Your AI Receptionist will understand everything about your business and services. This means that it can answer complex questions from callers easily.
Your AI phone receptionist can intelligently text the caller custom links during the conversation. For example, if the caller asks to schedule an appointment, the receptionist can text them your Calendly link.
The simplest solution on the market. Create, purchase, and publish your AI Receptionist in just five minutes. You can even update your receptionist's knowledge base or greeting phrase anytime
View call transcripts, text history, and voicemails directly from your admin dashboard. Export phone numbers of callers for targeted promo.
Answers calls 24/7 with a human-like voice.
Reaches out via SMS and replies to incoming text messages.
Choose your size, color, and voice. Then, embed your receptionist in your website.
Supercharge your existing booking system with our AI virtual receptionist. No limits.
"Since launching (Frontdesk) full time, we’ve fielded over 400 calls, qualified 80 leads, and helped us close over $800,000 in new home sales within just six weeks."
"In the first five days using AI (Frontdesk) outbound program, Acura of Auburn generated $30,000 in new revenue; a record month for the dealership."
"We get about 400 calls a week, and before (Frontdesk) the phones rang all day long. Around 80% of callers hit zero, so someone was always stuck directing calls. Now only about 20% reach our operator. The phones are quiet, the team can focus, and both offices are much calmer."
"(Frontdesk) ended up transforming our entire office. We went from a 20-kid waitlist to zero, we capture 100% of our referral opportunities, and we’re saving hours every single day."
"(Frontdesk) has taken a huge weight off our practice. We no longer miss calls, and I don’t have to spend time managing an answering service. The AI handles everything reliably, and I can update it in real time. it’s like having a full-time receptionist without the time burden."