1 Performance Metrics
Predicted CSAT Score
Referral Probability: Low
Get a 5-star rating with automated updates.
Boost SatisfactionThe Gap Between Expectation and Reality
Customer Satisfaction (CSAT) isn't about what you build; it's about how you make the client feel during the process. A perfect house delivered with zero communication will get a lower score than a delayed house with constant updates.
This predictor highlights the three pillars of happiness: Frequency of contact, Speed of response, and Transparency about delays. Fail one, and your score drops.
The "No News is Bad News" Fallacy
Clients assume silence means nothing is happening. Even if you are working hard behind the scenes, if they don't hear from you, their anxiety spikes. High anxiety = Low CSAT.
Automating the "Pulse Check"
You can't call every client every day. But an SMS Texting Agent can. Sending a simple "Just checking in, still waiting on the permit, will update you Friday" text takes zero time for you but buys you infinite goodwill.
🚀 The Frontdesk Product Suite
Tools to secure 5-star reviews:
Growth Automations
Automatically ask for a review the moment the client is happiest (closing day).
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