First Interaction Quality Scorecard

First Interaction Quality Scorecard

You never get a second chance to make a first impression. Grade your intake process.

1 Audit Your Process

First Impression Score

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Result

Rate your current lead handling process.

The "Speed to Lead" Reality

If you call a lead back within 5 minutes, you are 21x more likely to qualify them than if you call back in 30 minutes. The first interaction sets the tone for the entire relationship.

Are you greeting them with a live, helpful voice, or sending them to the abyss of voicemail? This scorecard helps you objectively evaluate your customer experience.

Voicemail is the Enemy

70% of callers hang up when they hear voicemail. They don't leave a message; they just call your competitor. Being "busy" isn't an excuse; it's a leak in your funnel.

Consistency Creates Trust

You might be great on the phone *when* you pick up. But what about at 7 PM? Or on Sunday morning? An AI Phone Receptionist provides the same high-quality, branded experience 24/7/365. It never sounds tired, never forgets to ask for the name, and never sends them to voicemail.

🚀 The Frontdesk Product Suite

Tools to perfect the first impression:

📞

AI Phone Receptionist

Answers every call within 3 rings. Can answer FAQs, schedule appointments, and transfer urgent calls.

💬

SMS Texting Agent

Sends an instant text follow-up if a call is missed (e.g., if you are on another line), engaging the lead immediately.

🌐

AI Web Chatbot

Greets website visitors with "How can I help you today?" instead of a static form.

🔄

Growth Automations

Logs the call quality and outcome in your CRM automatically so you can track performance.

Never miss an opportunity.

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Multiple Channels, One AI Receptionist

Voice

Answers calls 24/7 with a human-like voice.

Text

Reaches out via SMS and replies to incoming text messages.

Website Embeddables

Choose your size, color, and voice. Then, embed your receptionist in your website.