1 Response Metrics
How often do you proactively update them?
Churn Risk Score
Owner Satisfaction: 50/100
Keep owners happy with 24/7 instant replies.
Boost RetentionOwners Leave Because of Silence
The #1 reason property owners fire their property manager is "Lack of Communication." Even if you are doing a great job, if they don't hear from you, they assume you are neglecting their asset.
This grader assesses your communication rhythm. If you only talk to owners when there's a problem (a bill), they associate you with bad news.
The "No News is Good News" Fallacy
In property management, no news creates anxiety. Owners want to know you are alive and watching the shop. Proactive updates build trust capital that you can spend when things actually go wrong.
Automated Owner Updates
Use Growth Automations to send a "Weekly Pulse" email automatically: "0 vacancies, 2 maintenance tickets closed, rent 100% collected." It takes zero time but makes you look like a rockstar.
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