1 Property Details
2 Your Onboarding Plan
The First 72 Hours are Critical
A confusing move-in experience sets the tone for the entire lease. If the tenant doesn't know where to park, how to pay rent, or who to call for repairs on Day 1, they are already unhappy. This frustration often leads to negative reviews and early move-outs.
This generator creates a structured onboarding flow that answers 99% of questions before they are asked, turning a stressful day into a delightful one.
Reduce "New Tenant" Support Tickets
Property managers are bombarded with the same 5 questions every time someone moves in. "What is the wifi password?" "Where is the trash?" "How do I set up autopay?" "Which mailbox is mine?" Answering these individually is a waste of time.
Drip-Feeding Information
Don't dump a 50-page PDF handbook on them. They won't read it. Use Growth Automations to drip-feed this info via text and email over the first week. Day 1: Keys & Parking. Day 2: Utilities & Wifi. Day 3: Portal Setup. This ensures they actually consume the information when it is relevant.
The Psychology of Welcome
Moving is one of the most stressful life events. A smooth, guided process validates their decision to rent from you (reducing "Buyer's Remorse"). A simple "Welcome Home" text with a pizza coupon can create a loyal tenant for life.
Digital vs. Physical Welcome Packets
Physical folders get lost in boxes. A digital onboarding sequence lives on their phone. By sending links to "How-To" videos (e.g., "How to use the thermostat"), you empower tenants to solve their own problems without calling maintenance.
🚀 The Frontdesk Product Suite
Tools to welcome tenants properly:
AI Phone Receptionist
Answers "Where do I pick up my keys?" automatically, even if they arrive late at night.
Growth Automations
Triggers the entire 7-day email welcome sequence automatically upon lease signing.
Make moving in magic.
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