As your business grows and you onboard more clients, you’ll likely need to add more "seats"—which represent active client accounts—within your AI Front Desk reseller dashboard. This guide walks you through how to add seats, what they include, and best practices for scaling efficiently.

What Is a Seat?

A "seat" refers to a live client account (Receptionist) under your reseller dashboard. Each seat gives your client access to their own AI receptionist, call handling, and dashboard management tools.

When Should You Add More Seats?

• You're ready to onboard a new client
• You're running out of available seats
• You want to set up multiple test environments (demos) and you are using paid seats for it

How to Add More Seats

1. Log in to your Reseller Admin Dashboard.
2. Navigate to the "My Receptionists" tab.
3. Click “Add client directly” or "Copy existing receptionist".
4. Click “Add new client”.‍
5. If you have used up all your accounts, you will be prompted to purchase more seats.
6. Choose how many additional seats you'd like to purchase.
7. The new seats will be available immediately in your dashboard.

Note: You can enable the auto-scale feature. This way whenever a paid account is created, a seat will automatically be created avoiding disruption. This is done in the website integration tab of your admin dashboard. This is crucial if you let your potential clients register for a paid seat on your website.

That is mostly done if you charge your clients manually ourside of the platform and you want to charge them and then redirect them to the paid account registration form.