AI Ticket Routing
Frontdesk classifies every ticket by intent, urgency, and topic — routing to the right team automatically.
What you lose without AI Ticketing (Auto Routing).
Manual triage eating supervisor time
Tickets routed to wrong team
High first-response time
AI Ticketing tuned for Auto Routing.
Auto-creates tickets from every channel
Every auto routing call, text, chat, and email becomes a structured ticket — no manual entry.
AI classifies and routes
Tickets categorized by intent, urgency, and topic — and routed to the right team automatically.
Drafts responses
AI suggests context-aware replies from your knowledge base — agents send with one click.
Deflects repetitive tickets
The AI resolves common questions before they ever reach a human — cutting volume 50%+.
SLA tracking
Auto-escalation, SLA timers, and breach alerts built in.
CRM + helpdesk sync
Native integrations with Zendesk, Intercom, HubSpot, Salesforce — or run Frontdesk standalone.
Yes. auto routing typically see 50%+ ticket deflection with AI ticketing — the AI handles repetitive questions and only escalates what humans need to touch.
Deploy your AI Ticket Routing today.
Forward your traffic, train Frontdesk on your business, go live in minutes. No new hardware, no contracts.