Frontdesk plugs into RealPage OneSite, RealPage AI Revenue Management, LRO, and Knock CRM. Guest cards, work orders, renewals, and ledger notes sync bidirectionally — augmenting RealPage’s revenue-management strength with full 24/7 voice, SMS, chat, email, and ILS lead handling.
A RealPage-native AI receptionist and leasing assistant for multifamily REITs and property management companies on OneSite Leasing & Rents, OneSite Facilities, AI Revenue Management, LRO, ActiveBuilding, Knock CRM, and Spherexx Marketing Suite. Handles 24/7 lead capture, tour booking, maintenance intake, renewal outreach, and delinquency collections with bidirectional RealPage API sync.
Bidirectional API
RealPage sync
OneSite, Knock, AIRM
Modules
Voice, SMS, chat, email
Channels
0/7
Coverage
Works with every property management system
Yardi
Voyager, Breeze, RentCafe, Chat IQ
RealPage
OneSite, Knock CRM, AI Revenue Mgmt
Entrata
Core, Leasing AI / ELI+
AppFolio
Property Manager, Realm-X
Buildium
SMB property mgmt + HOA
ResMan
Multifamily, affordable, LIHTC
The Problem
RealPage AIRM (formerly YieldStar) is a world-class revenue management tool. But pricing the unit doesn’t help if no one answers the prospect call. Frontdesk handles the conversation layer that RealPage doesn’t.
Without AI on the front line, leasing consultants spend hours per day entering guest cards into Knock or OneSite. Dirty CRM data, slow response time, lower conversion.
Resident maintenance calls hit voicemail or wait until office hours. After-hours emergencies miss the on-call window. Work orders get created late or never.
How Frontdesk Works
Built for multifamily operators on Yardi, RealPage, Entrata, AppFolio, Buildium, ResMan — and every other major PMS.
+1 (415) 555-0142
Inbound · Zillow Rentals lead
AI Transcript
“Hi! I’d love to tour the 2-bedroom at Maple Heights. Any availability this Saturday?”
Frontdesk AI
“Yes! The 2BR at Maple Heights is $2,450/mo with a Feb 1 move-in. Saturday 11am or 2pm works for tours. Shall I book one?”
Frontdesk integrates with RealPage OneSite Leasing & Rents, OneSite Facilities, OneSite Affordable, and OneSite Student via API. Guest cards, work orders, renewals, and ledger notes flow in both directions.
Looking for a 2BR around $2,400, move-in mid-February. Do you allow pets?
We have a 2BR at $2,450/mo available Feb 15. Cats and dogs under 50 lbs welcome. What’s your move-in date?
Captured
Knock CRM is RealPage’s leasing CRM. Frontdesk creates and updates Knock guest cards, books tours, and pushes full conversation transcripts — augmenting Knock with voice and ILS lead capture.
More capabilities
RealPage’s revenue-management and CRM strength meets Frontdesk’s 24/7 voice, SMS, email, and ILS lead capture from Apartments.com, Zillow Rentals, Zumper, and ApartmentList.
Frontdesk reads real-time pricing from RealPage AI Revenue Management (AIRM/YieldStar) and conveys current pricing accurately to prospects — including specials, premiums, and lease-term variations.
Frontdesk integrates with Spherexx Marketing Suite (RealPage portfolio), G5, ApartmentList, and major ILS feeds — ensuring lead capture from every source.
Integrations
Frontdesk is PMS-agnostic and integrates bidirectionally with Yardi Voyager (7S and One), Yardi Breeze (and Breeze Premier), RentCafe CRM, RealPage OneSite (Leasing & Rents, Facilities, Affordable, Student), RealPage AI Revenue Management (AIRM / YieldStar), Knock CRM, Entrata Core, Entrata Leasing AI (ELI+), AppFolio Property Manager, AppFolio Realm-X copilot, AppFolio Investment Management, Buildium, ResMan, Rent Manager, MRI Software, DoorLoop, TenantCloud, RentVine, Funnel CRM, Property Meld, and ServiceFusion. Lead context, guest cards, work orders, payment notes, hardship flags, renewals, and tour bookings sync in real time — no manual data entry, no broken handoffs between systems.
Yardi
Voyager, Breeze, RentCafe, Chat IQ
RealPage
OneSite, Knock CRM, AI Revenue Mgmt
Entrata
Core, Leasing AI / ELI+
AppFolio
Property Manager, Realm-X
Buildium
SMB property mgmt + HOA
ResMan
Multifamily, affordable, LIHTC
Full integration coverage
Customer stories
Real property management and real estate operators using Frontdesk to handle thousands of calls per month — across leasing, maintenance, and resident support.
Who it's for
Multifamily REITs on RealPage OneSite at portfolio scale
Operators using RealPage AI Revenue Management (AIRM/YieldStar)
Properties on Knock CRM needing voice + ILS lead augmentation
OneSite Affordable operators with LIHTC compliance requirements
OneSite Student operators with pre-leasing season volume
Spherexx Marketing Suite customers consolidating lead intake
The journey
Every step syncs to Yardi, RealPage, Entrata, AppFolio, Buildium, or ResMan in real time.
Step 1
Inbound voice calls, outbound AI voice, SMS, WhatsApp, web chat, email, ILS lead forms (Apartments.com, Zillow Rentals, Zumper, Rent.com, ApartmentList, HotPads, Realtor.com Rentals), and walk-in inquiries are answered instantly with portfolio-aware context — across multifamily apartment communities, build-to-rent (BTR), single-family rental (SFR), student housing, senior living, and affordable / LIHTC properties.
Step 2
Guest cards, work orders, renewals, payment notes, hardship flags, and tour bookings flow into Yardi Voyager 7S, Yardi Breeze, RentCafe, RealPage OneSite, Knock CRM, Entrata Core, AppFolio Realm-X, Buildium, ResMan, Rent Manager, MRI Software, DoorLoop, TenantCloud, and Funnel CRM in real time. Calendar sync with Google Calendar, Microsoft Outlook, and PMS-native calendars. No double-entry.
Step 3
No-show recovery within 5 minutes, dormant-lead reactivation, 90/60/30/15-day renewal cadences, day-of-due rent reminders, tiered delinquency outreach, payment-plan negotiation, autopay enrollment, maintenance status updates, and Google review requests fire automatically — with the right cadence and channel per resident persona.
Step 4
Cross-property dashboards track speed-to-lead, tour-booked rate, tour-to-lease conversion, no-show rate, recovery rate, average maintenance SLA, emergency response time, renewal rate, delinquency reduction, payroll savings, and NOI impact — across every community. AI call scoring and QA flags replace mystery shopping.
Explore more
More from PMS Integrations
Bidirectional sync with Yardi, RealPage, Entrata, AppFolio, Buildium, ResMan, Knock CRM.
Multifamily AI hub
Frontdesk runs leasing, residents, renewals, and collections — and integrates with every property management system multifamily operators use.
What this page covers
Topics, integrations, channels, property types, and workflows covered by RealPage AI Integration — Frontdesk for OneSite & AI Revenue Management.
FAQ
Frontdesk integrates with Yardi Voyager, Yardi Breeze, RentCafe, RealPage OneSite, Knock CRM, Entrata, AppFolio, Buildium, ResMan, Rent Manager, and MRI Software. Here's what multifamily operators ask most.
Contact supportThrough RealPage’s secure API. Frontdesk creates and updates guest cards, work orders, renewal offers, and ledger notes in OneSite Leasing & Rents and OneSite Facilities. Read access to availability and pricing enables accurate AI conversations.
Launch Frontdesk in minutes, capture more leads, and automate repetitive front-office workflows from day one.
