Multifamily use cases
Leasing calls answered, maintenance triaged, rent chased politely, and renewals worked, across every community in the portfolio. Browse 45 workflows multifamily teams run on Frontdesk.
Every workflow is assembled from the same blocks: fields on tickets and contacts, sequences that react when they change, and an AI that talks on every channel. Pick one to see how it runs.
Rent and collections
Rent reminders, failed autopay recovery, ledger questions, and a delinquency ladder that runs the same polite way every month.
Rent reminder outreach
Rent reminders go out before the first, and the AI calls outstanding units after the grace period with the same polite script.
See the workflow →Failed autopay recovery
A failed autopay flags the resident, and a text with the portal link fixes most of them the same day.
See the workflow →Resident ledger hotline
Ledger questions get answered mid-call from live balances, without interrupting the bookkeeper.
See the workflow →Deposit refund status updates
Deposit refund stages text themselves to former residents, ending the daily check-in calls.
See the workflow →Rent delinquency escalation ladder
Delinquency climbs a consistent ladder: reminder, call with a promise date, formal notice, then the manager with full history.
See the workflow →Leasing and after-hours coverage
Every missed leasing call recovered and every 2am maintenance call triaged, without staffing a night shift.
Missed leasing call text back
Missed leasing calls get a text in seconds that answers availability questions and books the tour before the prospect calls the next community.
See the workflow →Voicemail to maintenance ticket
Resident voicemails become transcribed maintenance tickets, with the word leak routing straight to the urgent view.
See the workflow →After-hours maintenance triage
At 2am the AI separates the burst pipe from the noise complaint, and only the burst pipe wakes the on-call tech.
See the workflow →First-of-month call overflow
First-of-the-month call spikes get absorbed, with rent questions answered and maintenance requests ticketed.
See the workflow →Holiday leasing coverage
Holiday closures keep taking tour bookings and maintenance requests, and the office reopens to a sorted queue.
See the workflow →Leasing line spam screening
Leasing lines stop ringing for solicitors while prospects and residents pass straight through.
See the workflow →Speed to lead for leasing
ILS inquiries, website leads, and resident referrals reached within the minute and guided to a booked tour.
Instant ILS lead callback
ILS and website inquiries get called back within the minute and guided to a booked tour while interest is hot.
See the workflow →Web chat to booked tour
Website visitors ask about pet policies and pricing, then book the tour inside the chat.
See the workflow →New guest card welcome sequence
Every new guest card gets the same first 48 hours: instant text, qualification call, and a tour on the calendar.
See the workflow →Leasing ad lead qualification
Paid leads get qualified on move date, budget, and unit type before a leasing agent spends a minute.
See the workflow →Resident referral intake
Resident referrals get a same-day welcome call, and the referring resident gets thanked toward their referral credit.
See the workflow →Maintenance and work orders
Intake, dispatch, status updates, and access scheduling that keep work orders moving without office phone tag.
Emergency maintenance dispatch
Floods and lockouts page the right vendor with unit access details while the resident gets safety guidance.
See the workflow →Work order status texts
Work order stages text the resident automatically: scheduled, tech en route, completed.
See the workflow →Parts arrival scheduling
When the appliance part arrives, the AI calls the resident to book access before the part sits a week.
See the workflow →Vendor delay notices
Vendor delays text every affected resident their new window, keeping access appointments intact.
See the workflow →Work order intake by phone
Maintenance requests arrive as complete work orders with photos texted in, sorted by urgency.
See the workflow →Tours and appointments
Reminders, confirmations, no-show recovery, and waitlist backfill that keep the tour calendar full.
Tour reminder cascade
Tour reminders run email, text, and a morning-of call, so prospects show up or rebook in time to refill the slot.
See the workflow →Tour no-show recovery
Tour no-shows get a friendly rebooking text within minutes, while the interest is still warm.
See the workflow →Tour waitlist backfill
A cancelled tour slot calls down the waitlist of prospects asking about that floor plan.
See the workflow →Inspection and filter reminders
Quarterly inspections and filter changes schedule themselves from a date field on the unit record.
See the workflow →Same-day tour confirmations
Morning confirmation calls verify today’s tours and maintenance access before anyone walks a vacant unit for nobody.
See the workflow →Text to reschedule tours and visits
Prospects and residents reschedule tours and maintenance visits by reply, and the calendar stays correct.
See the workflow →Resident feedback and reviews
Review collection after every closed work order, and complaint intercepts that reach the property manager before Google does.
Post-work-order review requests
Completed work orders trigger a review ask while the repair is fresh, building the community rating job by job.
See the workflow →Resident complaint intercept
A low post-maintenance score calls the property manager before the resident opens Google.
See the workflow →Resident satisfaction by text
Per-interaction resident scores accumulate on the record and expose the problem building before renewal season.
See the workflow →Renewal testimonial calls
Happy renewers tell the AI why they stayed, and marketing gets quotable transcripts for the community page.
See the workflow →Ticket buttons and field automations
Flip a field on a ticket and Frontdesk runs the follow-through, from deposit refunds to vendor dispatch.
One-click deposit refund button
Approve a security deposit refund on the ticket and the former resident gets the payment, the itemized email, and a closed ticket.
See the workflow →Resident complaint escalation button
Flag a resident complaint for the regional manager and they get the full call history while the resident gets an acknowledgment text.
See the workflow →Leasing and maintenance callback button
Leasing and maintenance callback requests get dialed on schedule, with every attempt logged to the guest card or ticket.
See the workflow →Application approval automation
Move an application to Approved and the applicant gets the congratulations call, the lease packet, and a signing appointment.
See the workflow →Vendor dispatch confirmation
Flip Vendor dispatched and the resident gets the arrival window, the day-of reminder, and the post-visit check-in.
See the workflow →Notice-to-vacate workflow
An approved notice to vacate flows into written confirmation, an updated record, and a move-out logistics text.
See the workflow →Work order close follow-up
Closed maintenance tickets ask the resident whether the fix held, and a no reopens the work order the same day.
See the workflow →Owner priority routing
Owner calls route differently than tenant calls, with the portfolio manager texted the moment a flagged owner reaches out.
See the workflow →Deliveries and packages
Package and delivery notifications that stop the front desk pile-up.
Front office and resident services
Call triage, bilingual answering, guest card intake, and community questions handled around the clock.
Leasing and maintenance call triage
Leasing, maintenance, and vendor calls route to the right person with context, and most never need a person at all.
See the workflow →Bilingual resident answering
Spanish-speaking residents get full service on leasing and maintenance lines, with preferences remembered.
See the workflow →Resident recognition by phone
Residents calling about an open work order hear its status without re-explaining which unit they are in.
See the workflow →Guest card intake by phone
Guest cards complete themselves by phone: move date, budget, pets, and unit preference as structured fields.
See the workflow →Community info answering
Pet policies, amenity hours, and parking rules answered from the community website, synced when it changes.
See the workflow →