Salons & Spas use cases
Books that stay full: missed calls become bookings, no-shows rebook themselves, and reminders cut the empty chairs. Browse 24 workflows salons and spas teams run on Frontdesk.
Every workflow is assembled from the same blocks: fields on tickets and contacts, sequences that react when they change, and an AI that talks on every channel. Pick one to see how it runs.
Scheduling and reminders
Fill the calendar, confirm it, and recover the slots that fall through.
Reminder cascade
Day-before texts catch conflicts while the book can still be rearranged.
See the workflow →No-show recovery
No-shows rebook themselves by text, and repeat offenders surface for a deposit policy.
See the workflow →Waitlist backfill calls
A cancelled color slot calls the waitlist and the chair stays earning.
See the workflow →Recurring service reminders
Six-week rebooking nudges go out per client from their last visit date.
See the workflow →Same-day confirmation calls
Morning sweeps confirm today’s book before gaps surprise anyone.
See the workflow →Reschedule by text
Clients move appointments by text at midnight and the book is right by morning.
See the workflow →Missed calls and after-hours coverage
Answer what rings, rescue what does not, and keep nights, weekends, and holidays covered.
Missed-call text back
Stylists stay with clients while missed calls become bookings in the background.
See the workflow →Voicemail to ticket
Voicemails become tickets with transcripts, so requests never expire in a mailbox.
See the workflow →Overflow call answering
Saturday call rushes get absorbed with bookings made and questions answered.
See the workflow →Holiday and weekend coverage
Long weekends fill the following week’s book instead of the voicemail box.
See the workflow →Spam and solicitor screening
Product pitches get screened while clients always reach the desk.
See the workflow →Reviews and feedback
Ask at the right moment, and intercept problems before they go public.
Post-service review requests
Fresh-cut happiness becomes a review while it is still in the mirror.
See the workflow →Negative feedback intercept
An unhappy visit reaches the owner privately, same day.
See the workflow →CSAT surveys by text
Quick post-visit scores by text, tracked per stylist.
See the workflow →Speed to lead
Reach new leads while they are still on your website, and follow up like your best rep every time.
Web chat to booked appointment
Service and pricing questions resolve in chat and end in a booked appointment.
See the workflow →New lead welcome sequence
New client inquiries get a warm text, a booking call, and a reminder, automatically.
See the workflow →Referral intake automation
Referred clients get fast contact, and the referrer gets thanked toward their credit.
See the workflow →Front office and reception
Every caller greeted, understood, and routed, in any language, with their history loaded.
Call triage and transfer
Calls route between booking, retail, and the manager, with most handled outright.
See the workflow →Bilingual call answering
Clients book and ask questions in their language, remembered every visit.
See the workflow →Known-caller recognition
Regulars get greeted by name with their usual service suggested.
See the workflow →FAQ answering from your website
Pricing, policies, and product questions answered from your own site.
See the workflow →Ticket buttons and field automations
Add a field to any ticket and let flipping it run the work. Your team makes the decision, Frontdesk does the follow-through.
Billing and collections
Polite, persistent money conversations that run themselves until a human needs to decide.