Auto Shops use cases
Service writers stay under the hood while the AI quotes, schedules, recalls, and tells owners when the car is ready. Browse 32 workflows auto shops teams run on Frontdesk.
Every workflow is assembled from the same blocks: fields on tickets and contacts, sequences that react when they change, and an AI that talks on every channel. Pick one to see how it runs.
Scheduling and reminders
Fill the calendar, confirm it, and recover the slots that fall through.
Reminder cascade
Appointment reminders confirm drop-offs and free bays in time to refill.
See the workflow →No-show recovery
Missed drop-offs get a friendly rebooking text the same hour.
See the workflow →Waitlist backfill calls
A cancelled bay slot calls the waitlist in order.
See the workflow →Recurring service reminders
Oil changes, rotations, and inspections recall themselves on per-vehicle intervals.
See the workflow →Same-day confirmation calls
Morning sweeps confirm today’s appointments before the bays are planned.
See the workflow →Reschedule by text
Owners move appointments by text and the shop calendar stays accurate.
See the workflow →Missed calls and after-hours coverage
Answer what rings, rescue what does not, and keep nights, weekends, and holidays covered.
Missed-call text back
Calls missed under the hood become booked appointments by text.
See the workflow →Voicemail to ticket
Voicemails become transcribed tickets, with breakdowns routed urgent.
See the workflow →Overflow call answering
Morning drop-off rushes stop sending callers to voicemail; quotes and bookings continue.
See the workflow →Holiday and weekend coverage
Weekend closures keep booking Monday’s bays.
See the workflow →Spam and solicitor screening
Parts-supplier robocalls vanish while customers always get through.
See the workflow →Field service operations
Dispatch, ETAs, parts, and emergencies coordinated over phone and text.
Job status update texts
Repair stages text the owner automatically: diagnosing, parts ordered, in service, ready.
See the workflow →Parts arrival scheduling
Backordered parts convert to booked repair slots the morning they arrive.
See the workflow →Work order intake by phone
Phone intake captures symptoms, vehicle, and history, so the writer starts with a real work order.
See the workflow →Billing and collections
Polite, persistent money conversations that run themselves until a human needs to decide.
Reviews and feedback
Ask at the right moment, and intercept problems before they go public.
Post-service review requests
Completed repairs trigger the review ask while the car still runs noticeably better.
See the workflow →Negative feedback intercept
A low score after pickup reaches the service manager before the review sites.
See the workflow →CSAT surveys by text
Post-service scores by text, tracked per advisor.
See the workflow →Ticket buttons and field automations
Add a field to any ticket and let flipping it run the work. Your team makes the decision, Frontdesk does the follow-through.
Callback request button
Service questions get scheduled callbacks dialed on time, logged to the repair order.
See the workflow →Approval status automation
Estimate approved flips a field, and the work order, parts, and customer confirmation all move at once.
See the workflow →Resolution follow-up
Picked-up vehicles get one verification text, and a no reopens the ticket before a comeback.
See the workflow →VIP flag routing
Fleet accounts get priority routing with the service manager pinged instantly.
See the workflow →Speed to lead
Reach new leads while they are still on your website, and follow up like your best rep every time.
Orders and deliveries
Status questions answered around the clock and delays announced before customers ask.
Order status hotline
Is-my-part-in and is-my-car-ready calls get live answers at any hour.
See the workflow →Shipping delay notifications
Parts delays text affected customers their new dates before they call.
See the workflow →Back-in-stock callbacks
Backordered parts call their own waitlists the day they land on the dock.
See the workflow →Pickup-ready notifications
Finished vehicles announce themselves and chase their own owners off the lot.
See the workflow →Front office and reception
Every caller greeted, understood, and routed, in any language, with their history loaded.
Call triage and transfer
Calls route between service, parts, and sales with context, and most get answered outright.
See the workflow →Bilingual call answering
Owners get service in their language, including every follow-up text.
See the workflow →Known-caller recognition
Repeat customers get greeted with their vehicle and history loaded.
See the workflow →FAQ answering from your website
Hours, services, and pricing ranges answered from the shop site.
See the workflow →