Frontdesk is an AI receptionist for ABA therapy practices and autism service providers. It answers every inbound parent call, schedules BCBA evaluations, verifies Medicaid and commercial insurance, fills cancellations from the waitlist, and pushes structured records into CentralReach, Rethink Behavioral Health, Catalyst, AccuPoint, Lumary, Total ABA, Theralytics, and TheraBe.
< 0.0s
Parent answer time
0/7
Coverage
0+
Languages
CentralReach, Rethink, +
EHRs
Works with every major EHR & practice management system
SimplePractice
Mental health, speech, OT/PT
TherapyNotes
Mental health practices
Jane App
Multi-discipline clinics
CentralReach
ABA + autism services
TheraNest
Therapy + counseling
Fusion Web Clinic
Pediatric SLP/OT/PT
The Problem
Every ABA clinic gets dozens of daily calls from parents asking about scheduling, RBT changes, billing, IEP meetings, and Medicaid status. Front-desk staff drown in repetitive calls instead of supporting clinical teams.
ABA clinics live on hourly billing. A canceled session that doesn’t get backfilled from the waitlist is lost revenue forever. Manual waitlist outreach is slow, inconsistent, and often skipped during busy days.
ABA services are billed through complex funding sources — Medicaid waivers, commercial PPOs, BCBA TRICARE, school districts. Manual verification through Availity, Office Ally, and Trizetto consumes hours per new client.
Parents call evenings and weekends with urgent questions — schedule changes, RBT absences, behavior concerns. Voicemail kills the trust that ABA practices depend on.
How Frontdesk Works
Built for therapy practices and clinics on SimplePractice, TherapyNotes, Jane App, CentralReach, TheraNest, Fusion Web Clinic — and every other major EHR. HIPAA-compliant by design with BAA, encrypted PHI, and audit logs.
+1 (415) 555-0142
Inbound · Zillow Rentals lead
AI Transcript
“Hi! I’d love to tour the 2-bedroom at Maple Heights. Any availability this Saturday?”
Frontdesk AI
“Yes! The 2BR at Maple Heights is $2,450/mo with a Feb 1 move-in. Saturday 11am or 2pm works for tours. Shall I book one?”
Frontdesk answers every inbound parent call in under 0.5 seconds — in English, Spanish, Mandarin, Vietnamese, ASL referral routing, and 30+ other languages. New-client intake captures child age, diagnosis status, funding source, geography, and urgency.
Looking for a 2BR around $2,400, move-in mid-February. Do you allow pets?
We have a 2BR at $2,450/mo available Feb 15. Cats and dogs under 50 lbs welcome. What’s your move-in date?
Captured
Frontdesk reads availability from CentralReach, Rethink Behavioral Health, Catalyst, AccuPoint, and Lumary — and books BCBA evaluations, RBT sessions, parent training, and supervision hours into the calendar automatically.
More capabilities
Frontdesk verifies Medicaid waiver eligibility, commercial PPO/HMO benefits, BCBS / Aetna / Cigna / UnitedHealthcare / Humana / Kaiser / TRICARE coverage, and tracks prior-authorization status — through Availity, Office Ally, Trizetto, Waystar, and Change Healthcare.
When an RBT or BCBA session cancels, Frontdesk fires an AI outbound campaign to the waitlist within 5 minutes — booking the open slot before billable hours are lost.
Frontdesk syncs bidirectionally with the major ABA EHRs and practice-management platforms.
Frontdesk handles ongoing parent communication: progress-report scheduling, IEP/504 meeting coordination with school districts, recall campaigns for annual evaluations, and discharge planning handoffs.
Integrations
Frontdesk is EHR-agnostic and integrates bidirectionally with SimplePractice, TherapyNotes, TheraNest, Jane App, IntakeQ, Practice Better, Kareo (Tebra), athenahealth, eClinicalWorks, WebPT, NetHealth (Optima), ChiroTouch, ClinicSource, Fusion Web Clinic, PtEverywhere, Power Diary, OwlPractice, TherapyAppointment, CentralReach, Rethink Behavioral Health, Catalyst, AccuPoint, Lumary, Total ABA, Theralytics, and TheraBe. New-client intake, scheduling, eligibility, prior-auth, superbills, and recall campaigns sync in real time — and every conversation is HIPAA-compliant by design.
SimplePractice
Mental health, speech, OT/PT
TherapyNotes
Mental health practices
Jane App
Multi-discipline clinics
CentralReach
ABA + autism services
TheraNest
Therapy + counseling
Fusion Web Clinic
Pediatric SLP/OT/PT
Full integration coverage
Customer stories
Real practices using Frontdesk to handle scheduling, intake, no-show recovery, and insurance verification — without adding front-desk headcount.
Who it's for
Solo BCBA private practices
Multi-location ABA clinics (5–50+ sites)
In-home ABA providers
Autism diagnostic centers (M-CHAT, ADOS-2 scheduling)
School-district ABA partners
Medicaid-funded ABA clinics (state waivers)
Commercial-PPO-focused ABA clinics
ABA franchise organizations
Combined ABA + speech + OT pediatric clinics
The journey
Every step syncs to Yardi, RealPage, Entrata, AppFolio, Buildium, or ResMan in real time.
Step 1
Inbound voice, outbound AI voice, HIPAA-compliant SMS, web chat, and email are answered instantly with practice-aware context — across speech-language pathology (SLP), applied behavior analysis (ABA), mental health and counseling, psychiatry, occupational therapy (OT), and physical therapy (PT). Works with SimplePractice, TherapyNotes, TheraNest, Jane App, IntakeQ, Kareo, CentralReach, Rethink Behavioral Health, Fusion Web Clinic, and WebPT.
Step 2
New-client intake, scheduled appointments, reschedules, cancellations, waitlist updates, eligibility checks, prior-authorization status, and superbills flow into SimplePractice, TherapyNotes, TheraNest, Jane App, IntakeQ, Practice Better, Kareo, athenahealth, WebPT, NetHealth (Optima), Fusion Web Clinic, ClinicSource, CentralReach, Rethink, AccuPoint, and Catalyst in real time.
Step 3
24h, 2h, and 30min appointment reminders, no-show recovery within 5 minutes, cancellation backfill from the waitlist, eligibility verification, prior-auth follow-up, recall campaigns, review-request automation, and parent/caregiver coordination fire automatically across voice, HIPAA-compliant SMS, and email.
Step 4
Cross-discipline dashboards track new-client conversion, first-call answer rate, average response time, no-show rate, waitlist-fill rate, recall response rate, schedule density, and revenue impact — across SLP, ABA, mental health, OT, and PT lines of service.
Explore more
More from ABA / Autism Services
AI for ABA clinics, BCBA scheduling, parent intake, RBT coordination, Medicaid.
Therapy AI hub
Frontdesk runs scheduling, intake, no-show recovery, and insurance verification — and integrates with every EHR therapy practices and clinics use.
What this page covers
Topics, integrations, channels, practice types, and workflows covered by AI Receptionist for ABA Therapy.
Purpose-built for ABA clinics, autism diagnostic centers, BCBA-supervised practices, in-home ABA providers, school-district ABA partners, and multi-location ABA franchises. Handles parent intake, BCBA scheduling, RBT shift coordination, insurance and Medicaid verification, prior-authorization tracking, cancellation backfill from the waitlist, after-hours parent line coverage, and IEP/504 meeting coordination — across SimplePractice, TherapyNotes, Jane App, CentralReach, Rethink, Catalyst, AccuPoint, and every major ABA EHR. HIPAA-compliant by design with BAA, encrypted PHI, and audit logs.
FAQ
Frontdesk integrates with Yardi Voyager, Yardi Breeze, RentCafe, RealPage OneSite, Knock CRM, Entrata, AppFolio, Buildium, ResMan, Rent Manager, and MRI Software. Here's what therapy practices and clinics ask most.
Contact supportYes. Frontdesk is HIPAA-compliant by design: we sign a BAA, encrypt PHI in transit and at rest, log every interaction for audit, and restrict access via SSO + RBAC. ABA clinics handling Medicaid, commercial PPO/HMO, TRICARE, and school-district funding all operate on Frontdesk.
Launch Frontdesk in minutes, capture more leads, and automate repetitive front-office workflows from day one.
