A high-volume therapy clinic improved referral capture, removed administrative backlog, and added multilingual phone support without proportional hiring.
0%
Call resolution rate
0+
Admin hours saved monthly
0+
Patients seen per day
0
Active waitlist
“We had communication breakdowns everywhere—between patients, referrals, and even our own team.”
Tiffany Hurd · Operations Manager
At a glance
Organization profile
Company
Clear Speech & Language
Industry
Pediatric & Adult Speech Therapy
Location
Anaheim, California
Highlights
Full referral capture
Waitlist cleared
Four-plus languages on the phone
Narrative
Challenge, deployment, and outcomes
Summary of what the customer faced, how Frontdesk was applied, and what they report measuring afterward.
Challenge
High daily patient volume stretched a small administrative team.
Referral opportunities were being missed over time.
Language barriers caused avoidable drop-off for non-English callers.
Deployment
Automated referral capture and call routing with AI receptionist flows.
Enabled multilingual handling for broader family support needs.
Created consistent transcript and logging visibility for every interaction.
Outcomes
Referral capture rose to full coverage with no missed opportunities.
Waitlist dropped from backlog to zero.
Staff reclaimed substantial time from repetitive call handling.
Clinics and outpatient operators use Frontdesk to log every referral, triage by urgency, and serve families in their preferred language—without adding full-time phone staff.
Customer story