How Clear Speech & Language Reduced Waitlist to 0

Well, we went from a waitlist of, I believe it was like 20 kids sitting on a waitlist. We have zero kids on our waitlist now. I didn't anticipate it changing as much as it has. I really didn't. What I was noticing for about a year was that messages were being incomplete, meaning they were either missing the name of the person, the phone number, contact information, the nature of their call. Why are you calling in the first place? Over the course of like an eight-month period, we missed out on 10 to 11 different referral sources who had reached out to us.

And also, I noticed that my employees were spending a lot of time on the phone back and forth with patients. A typical two-minute call was taking 10 to 12 minutes. Nothing really was being accomplished, so I didn't really understand why the phone calls were taking so long. My boss and I decided that just with the climate of the world, we needed to start moving towards AI. We're a speech therapy company, as you know. The basis of our company is communication. I actually went out and tested like three other products before I found Front Desk.

And you guys were the first company to reach back out to me and try and help me troubleshoot while I was just testing the product. Frontdesk AI is probably the easiest service and interface that I've ever used. And my boss is one of those people who, when learning something new, she doesn't want there to be a learning curve. She wants to be able to jump right in and be able to use it. And that's exactly what happened. The very first day she jumped in, she was like, oh my God, this is the easiest thing in the world to use. Having the AI be able to decipher what they're calling about almost immediately and then be able to turn around and tell them, OK, based on what you just told me, this is what our next steps are.

Here's where you can get the information that you need in order to partner with us. Because a lot of times it's forms that they need to fill out. It's almost automatic. We just acquired a really major contract in Southern California because of AI. We're based out of Anaheim, California, and the population there is mainly Hispanic. But we do get the occasional person who may speak Farsi or there is a Russian population there as well. So a lot of people were going without services. Well, not anymore. They can call us and they're now getting the language that they speak in. I just find it extremely incredible to be able to communicate with people when our business

is all about communication and to be able to communicate with these people that we weren't able to communicate with before. I didn't anticipate it changing as much as it has. I really did go into this thinking like, I just don't want to hire another admin person to answer the phone. It just has made my life so much easier. It has made my life easier. It's made my owner's life easier.