The AI front office that runs your entire retail and ecommerce business
Frontdesk is the 24/7 AI layer for D2C brands, multi-location retailers, and marketplace sellers. One platform answers calls, chat, SMS, Instagram DMs, TikTok Shop messages, and marketplace inquiries — and runs lifecycle outreach across abandoned cart, replenishment, win-back, and review campaigns.
Bidirectional integration with Shopify, Shopify Plus, Shopify POS, WooCommerce, BigCommerce, Magento (Adobe Commerce), Salesforce Commerce Cloud, Wix Commerce, Squarespace Commerce, Square POS, Clover, Lightspeed Retail, Toast, NetSuite, Klaviyo, Attentive, Postscript, Yotpo, Smile.io, Loop Returns, Gorgias, Zendesk, Re:amaze, Amazon Seller Central, eBay, Etsy, Walmart Marketplace, TikTok Shop, Instagram Shopping, and Google Shopping.
- 24/7 coverage
- Works with any platform
- 30+ languages
Works with every ecommerce and POS platform
Shopify
Shopify, Shopify Plus, Shopify POS
WooCommerce
WordPress / WooCommerce stores
BigCommerce
BigCommerce, BigCommerce B2B
Magento
Adobe Commerce, Magento Open Source
Square
Square POS, Square Online, Square for Retail
Clover
Clover POS + Clover Go
Research & reports
Benchmarks and comparisons. Gorgias vs Zendesk vs Frontdesk, Klaviyo SMS vs Attentive, Shopify AI ROI, abandoned cart recovery rates.
Explore Retail AI
Inbound Voice & Chat
Inbound Voice & Chat 15 pages
AI store receptionist for inbound calls, web chat, SMS, DMs, and marketplace messages.
Orders & Shipping Support
Orders & Shipping Support 15 pages
AI for WISMO, tracking, shipping delays, address corrections, and fulfillment status.
Returns & Exchanges
Returns & Exchanges 10 pages
AI returns automation, RMA issuance, exchange coordination, and warranty claims.
Recovery & Retention
Recovery & Retention 12 pages
AI for abandoned cart, browse abandonment, replenishment, win-back, and loyalty.
Outbound Campaigns
Outbound Campaigns 12 pages
AI outbound voice + SMS for product launches, flash sales, holidays, and promos.
Brick-and-Mortar
Brick-and-Mortar 10 pages
AI for BOPIS, curbside, personal shopper, events, and in-store experiences.
Marketplace & Multichannel
Marketplace & Multichannel 10 pages
AI customer service for Amazon, eBay, Etsy, Walmart Marketplace, TikTok Shop.
Platform & POS Integrations
Platform & POS Integrations 10 pages
Native integrations with Shopify, WooCommerce, BigCommerce, Magento, Square, Clover, more.
Retail Segments
Retail Segments 6 pages
AI for apparel, jewelry, furniture, electronics, grocery, cannabis, and more.
What Frontdesk covers
Ecommerce & POS integrations
- Shopify
- Shopify Plus
- Shopify POS
- Shopify Flow
- WooCommerce
- WordPress / WooCommerce
- BigCommerce
- BigCommerce B2B Edition
- Magento Open Source
- Adobe Commerce (Magento)
- Wix Commerce
- Squarespace Commerce
- Ecwid
- PrestaShop
- OpenCart
- Salesforce Commerce Cloud (Demandware)
- Square POS
- Square Online
- Square for Retail
- Clover POS
- Clover Go
- Toast POS
- Lightspeed Retail
- Lightspeed eCom
- Vend (Lightspeed Retail X-Series)
- Heartland Retail
- NCR Counterpoint
- NCR Aloha
- TouchBistro
- Revel Systems
OMS, ERP & 3PL
- NetSuite (Oracle)
- NetSuite SuiteCommerce
- SAP Commerce
- Oracle Retail
- Microsoft Dynamics 365 Commerce
- Infor
- Brightpearl
- Cin7
- Linnworks
- Skubana
- ShipStation
- ShipBob
- ShipHero
- Easyship
- Deliverr / Shopify Fulfillment
- Shippo
- Pirate Ship
- Stord
Marketplaces & channels
- Amazon Seller Central
- Amazon Vendor Central
- Amazon FBA
- eBay
- Etsy
- Walmart Marketplace
- Target+
- Google Shopping
- Facebook Marketplace
- Instagram Shopping
- TikTok Shop
- Pinterest Shopping
- Faire (wholesale)
Marketing, CRM & loyalty
- Klaviyo
- Mailchimp
- Attentive
- Postscript
- Yotpo
- Smile.io
- LoyaltyLion
- Bond Loyalty
- Salesforce Marketing Cloud
- HubSpot
- Drip
- Omnisend
- ActiveCampaign
Returns, reviews & support
- Loop Returns
- Returnly
- Happy Returns
- Narvar
- AfterShip
- Route Insurance
- Yotpo Reviews
- Trustpilot
- Bazaarvoice
- Stamped.io
- Reviews.io
- Judge.me
- Google Reviews
- Gorgias
- Zendesk
- Re:amaze
- Intercom
- Help Scout
- Tidio
- Front
Retail communication channels
- Inbound voice (24/7 store + ecom call answering)
- Outbound AI voice (abandoned cart, replenishment, win-back)
- SMS and MMS marketing
- WhatsApp Business
- iMessage / RCS Business
- Web chat (Shopify, WooCommerce, custom)
- Email (transactional + lifecycle)
- Apple Business Chat
- Instagram and TikTok DMs
- Facebook Messenger
- 30+ languages in voice, 50+ in text
Retail segments served
- Direct-to-consumer (D2C) ecommerce brands
- Shopify Plus enterprise brands
- Brick-and-mortar single-location retailers
- Multi-location and franchise retail
- Pop-up shops and seasonal retail
- Apparel and fashion brands
- Jewelry and watches
- Furniture and home goods
- Consumer electronics
- Grocery and specialty food
- Cannabis dispensaries
- Health and beauty / cosmetics
- Pet and pet supplies
- Sporting goods and outdoor
- Marketplace-only sellers (Amazon, eBay, Etsy)
- Omnichannel retailers (online + in-store + BOPIS)
- Subscription box brands
- B2B wholesale brands
Competitive alternatives
- Gorgias alternative for voice + outbound
- Zendesk alternative for SMB retail
- Re:amaze alternative
- Intercom alternative for ecommerce
- Tidio alternative
- Klaviyo SMS augmentation
- Attentive alternative for outbound
- Postscript alternative
- Yotpo SMS alternative
- Drift / Qualified alternative for retail
- Ada / Ultimate.ai alternative
- LivePerson alternative for retail