How United Porté Handles 1,600+ Calls/Month and Saves ~80 Hours
A door manufacturer and distributor replaced missed calls and misrouted transfers with intent-based routing, structured lead capture, and overnight coverage across time zones.
0+
Calls handled per month
~0 hrs
Staff time saved monthly
5–6K
Units moved monthly
~0
Chronic misroutes
“When we combine experienced managers with this AI reception, we become a greater force.”
Inti Cobb · Head of Sales & Partnerships
At a glance
Organization profile
Company
United Porté
Industry
Door Manufacturing & Distribution
Location
Multiple regions
Highlights
1,600+ calls/month handled
~80 staff hours saved monthly
Intent routing and lead capture
Narrative
Challenge, deployment, and outcomes
Summary of what the customer faced, how Frontdesk was applied, and what they report measuring afterward.
Challenge
High inbound call volume overwhelmed teams during business hours.
Support and sales calls were frequently misrouted.
After-hours inquiries from multiple time zones went unanswered.
Deployment
Implemented smart call routing by intent and department.
Captured structured lead data from every inbound call, including after-hours.
Provided consistent 24/7 handling with next-day lead summaries.
Outcomes
Roughly eighty hours per month returned to sales and support leadership.
Routing accuracy cut down internal interruptions and repeated transfers.
Leadership receives structured follow-up data with less manual triage.
Manufacturers and distributors capture structured data on every call, route by intent and department, and cover nights and weekends without burning out floor teams.
Customer story