How United Porté Handles 1,600+ Calls/Month and Saves ~80 Hours

I'm Intiqab, I'm the head of sales and partnership at United Porte. United Porte is one of the leading European door manufacturer and distributor in North America. 95% of our business is based on doors. We're growing. We're growing and we felt the necessity of an AI receptionist that we figured that it's a mandatory thing to have. What impressed me about front desk is communication. I was communicating with the obituary at some point when Vinit was there. They were so persistent,

you know, following up. I like that. When somebody is so much intense about that, that tells me how professional they are. For what was happening, it was a general text, you know, some voice message or something and that's it. But now, this smart AI, it helps collect the leads very specifically. It can redirect the clients which way they need to go. AI controls it perfectly. Securing leads and answering inquiries from customers, it's getting way, way better. We're in the right direction.

AI receptionist is handling like 16 to 1700 calls per month. That means it's saving that time for my sales manager or customer support to answer this call. 1600, 1700 calls a month. It's great. Above 5000, let's say between 5000 to 6000 images every month. It's quite a big volume. And definitely, a human interference is not there. The AI, smart AI is taking care of it for us. That is, of course, saving money is not only saving money. It's even some, somehow it's even helping us getting the leads

and redirections much better. After hours and even during the hours when the lines are busy, let's say, you know, the AI picks up and takes care of the leads. We live in quite a few different time zones. They're calling at 5pm and in California, it's late over here. But the way we set it up, it's been taking care of it just the way we want it. We get the data, secure data, more precise data, who's calling, where they're calling from, whatever they're looking for. The next day when I get the report, I know exactly who to assign for this particular call.

We have increased our services to the clients, okay? Before what happened is, client calls by mistake, they press 2 instead of 3, you know, or 3 instead of 5. They ended up in a different department without knowing or subconsciously, whatever it is. Then this manager has to deal with and talk to him and blah, blah, blah, but then transfer him to another department. It's a waste of time for both parties, right? And now it is very hard for someone to go to a different wrong department. AI will guide him or her based on their needs and send him to the right place. So we are more organized now. And you understand,

if you're organized, you can do your job better and more focused. We're living in that era. Technology, if you don't adapt, if you don't, you know, embrace the technology, you will fall behind. Simple as that. You cannot bring a knife into a gunfight, all right? So, we're working on a lot of our experienced sales managers with the power of this AI receptionist, the front desk providing the technology. When we're combining it together, we become a greater strength, greater force.