Turn human-handled
phone calls into CRM-ready data.
Connect your existing PBX — 3CX, RingCentral, Dialpad, Aircall, Twilio — and Frontdesk ingests every recorded call. Every call your team takes automatically becomes a summary, a contact record, and a CRM update — without replacing your phone system.
- Name: Sarah Chen
- Phone: +1 (415) 555-9821
- Intent: 2BR move-in by Mar 15
- Budget: $2,800/mo
Every human-handled call is a data leak.
Your AI receptionist captures every Frontdesk-handled call. But what about the calls your team takes on 3CX or RingCentral? Right now, those calls vanish — and so does the lead data inside them.
- Agent takes the call on your PBX
- Agent supposed to log notes after — usually doesn't
- Lead never enters CRM, or is half-filled
- Transcript and audio sit in PBX archive, never searched
- Manager has no visibility into what was said
- Agent takes the call on your existing PBX
- Call recording is automatically captured and sent to Frontdesk
- AI transcribes + extracts contact, intent, smart variables
- Lead created or updated in CRM with full transcript attached
- Searchable transcripts, dashboard metrics, webhook triggers
Your team takes the call. We handle everything after.
Connect your PBX once and every recorded call — by anyone on your team — is automatically summarized, enriched, and synced to your CRM.
Keep your phone system
Frontdesk works with the phones you already have — 3CX, RingCentral, Dialpad, Aircall, and more. No migration, no number porting, no retraining your team.
Every call becomes a lead
When your agent hangs up, the contact, intent, and follow-up next steps are already waiting in your CRM. Nothing slips through because nobody typed it up.
Your fields, filled in for you
Move-in date, party size, insurance carrier, vehicle make, project scope — whatever you track, the AI listens for it and drops it into the right field.
New leads or updated records
First-time caller? You get a brand-new lead. Existing customer? Their record gets a fresh note, a summary of the call, and any new details that changed.
Triggers the rest of your stack
Zapier, follow-up sequences, internal Slack pings, automated emails or texts — every call kicks off the workflows you already use.
Hours back, every week
Stop paying your reps to write up call notes. Stop losing deals because notes never got written. Your team gets their time back; your CRM gets cleaner.
From hangup to populated CRM in four steps.
Connect your phone system
Tell Frontdesk what you use — 3CX, RingCentral, Dialpad, Aircall, or something else — and we walk you through a one-time setup. Usually takes about 10 minutes.
Your team takes calls like normal
No new app, no new workflow, no behavior change. Your agents pick up the phone the way they always have.
Frontdesk listens and learns
When the call ends, Frontdesk takes the recording, understands what was said, and pulls out everything that matters — names, numbers, intent, follow-ups.
Your CRM is ready before you are
By the time your agent walks back to their desk, the lead is in the CRM, the notes are written, and any follow-up automations have already kicked off.
Bring any PBX. Keep it where it is.
We support the major cloud PBX vendors out of the box, plus any modern business phone system that supports call recording export.
3CX
Self-hosted + 3CX Cloud
RingCentral
Sales + support phones
Dialpad
Cloud business phones
Aircall
Sales + support telephony
Twilio
Custom phone setups
Other
Most modern business phone systems
Built for teams whose humans still take a lot of calls.
Multifamily leasing teams
Leasing agents take dozens of prospect calls a day. Capture every one to {{pmsName}} without making agents type a thing.
Therapy front desks
Intake coordinators speak with new patients all day. Auto-populate {{ehrName}} fields, insurance carrier, referral source.
Retail wholesale + B2B sales
Sales reps run calls through their existing phone — Frontdesk pipes structured leads into Shopify, HubSpot, or Salesforce.
Mixed AI + human teams
Run Frontdesk AI on simple inbound + Observer on your human-handled escalations. One CRM, one transcript view, one pipeline.
PBX Call Capture FAQs
Do I have to replace my phone system?
No. PBX Call Capture works alongside your existing phones — 3CX, RingCentral, Dialpad, Aircall, Twilio, and most others. Your numbers, your agents, your routing all stay exactly the same.
Which phone systems work with it?
The major ones — 3CX, RingCentral, Dialpad, Aircall, Twilio — are supported out of the box. If you're on something else, just ask us. We support almost every modern business phone system on the market.
How good is the AI at picking up details from a call?
Very good. In normal business calls — even with accents, background noise, or fast talkers — the AI catches names, numbers, dates, amounts, and intent with high accuracy. Multilingual too: Spanish, French, German, Portuguese, and more are supported.
What about HIPAA for therapy and medical practices?
Frontdesk signs a Business Associate Agreement (BAA). Recordings and transcripts are encrypted, access is logged, and PHI is handled to HIPAA standards. We already serve therapy and behavioral health practices — healthcare compliance is built in, not bolted on.
How does it know what fields to fill in?
You tell us what matters. A leasing team might track move-in date and unit type. A therapy practice tracks insurance carrier and referral source. An auto shop tracks vehicle make and service interest. The AI listens for whatever you care about and fills it in.
How is this different from Gong or Chorus?
Gong and Chorus are coaching tools — they record calls so managers can review and train reps. PBX Call Capture is an operations tool — it gets every call into your CRM so your follow-up workflows actually work. They're solving different problems. You can run both.
How fast does the CRM update after a call?
Usually within a minute of hangup. By the time your agent finishes the next sip of coffee, the lead is in the CRM and any automations you've set up have already started.
Stop losing leads to human calls.
Get your AI workforce for free today. Connect your PBX in 10 minutes and every call your team takes starts populating your CRM automatically.