6,500
Agents supported 24/7
“6,500 agents get consistent coverage. After-hours and peak periods no longer mean unanswered lines.”
Samson Properties Team
PBX Call Capture. Turn every human call into CRM data.
Plug Frontdesk into 3CX, RingCentral, Dialpad, or any PBX. We capture, transcribe, and turn every call into a structured CRM record automatically. No agent typing, no missed leads.
Connected PBXLive ingest
3CXRingCentralDialpadAircall
+1 (415) 555-0136
RingCentral · 04:12
PBX
Frontdesk
CRM recordAuto-populated
- Caller
- Maya Reyes
- Number
- +1 (415) 555-0136
- Intent
- New lead. Pricing inquiry.
- Outcome
- Booked demo. Thursday 2:30 PM.
- Source
- RingCentral · 04:12
How it works
Four steps from hung-up call to clean CRM record.
01
Connect your phone system
Tell Frontdesk what you use. 3CX, RingCentral, Dialpad, Aircall, or something else, and we walk you through a one-time setup. Usually takes about 10 minutes.
02
Your team takes calls like normal
No new app, no new workflow, no behavior change. Your agents pick up the phone the way they always have.
03
Frontdesk listens and learns
When the call ends, Frontdesk takes the recording, understands what was said, and pulls out everything that matters. Names, numbers, intent, follow-ups.
04
Your CRM is ready before you are
By the time your agent walks back to their desk, the lead is in the CRM, the notes are written, and any follow-up automations have already kicked off.
Capabilities
Capture every call without changing your stack.
Keep your phone system
Frontdesk works with the phones you already have. 3CX, RingCentral, Dialpad, Aircall, and more, no migration, no number porting, no retraining your team.
Every call becomes a lead
When your agent hangs up, the contact, intent, and follow-up next steps are already waiting in your CRM. Nothing slips through because nobody typed it up.
Your fields, filled in for you
Move-in date, party size, insurance carrier, vehicle make, project scope. Whatever you track, the AI listens for it and drops it into the right field.
New leads or updated records
First-time caller? You get a brand-new lead. Existing customer? Their record gets a fresh note, a summary of the call, and any new details that changed.
Triggers the rest of your stack
Zapier, follow-up sequences, internal Slack pings, automated emails or texts, every call kicks off the workflows you already use.
Hours back, every week
Stop paying your reps to write up call notes. Stop losing deals because notes never got written. Your team gets their time back; your CRM gets cleaner.
Supported phone systems
Keep your PBX. We integrate with it.
3CX
Self-hosted + 3CX Cloud
RingCentral
Sales + support phones
Dialpad
Cloud business phones
Aircall
Sales + support telephony
Twilio
Custom phone setups
Other
Most modern business phone systems
Use cases
Where PBX capture pays for itself.
Multifamily leasing teams
Leasing agents take dozens of prospect calls a day. Capture every one to your PMS without making agents type a thing.
Therapy front desks
Intake coordinators speak with new patients all day. Auto-populate EHR fields, insurance carrier, referral source.
Retail wholesale + B2B sales
Sales reps run calls through their existing phone. Frontdesk pipes structured leads into Shopify, HubSpot, or Salesforce.
Mixed AI + human teams
Run AI Frontdesk on simple inbound + Observer on your human-handled escalations. One CRM, one transcript view, one pipeline.
Core features
Every feature you need to capture, transcribe, and route every call.
3CX Integration
Ingest call recordings from 3CX phone systems directly into Frontdesk, no manual upload, no CSV exports.
RingCentral Integration
Sync RingCentral call logs and recordings into Frontdesk CRM automatically after every call.
Dialpad Integration
Connect Dialpad to pull call data, transcripts, and recordings into your Frontdesk contact records.
Automatic Transcription
Every ingested call recording is transcribed by AI. Full word-for-word transcript stored alongside the contact.
AI Call Summaries
The AI generates a structured summary of each call. Intent, outcome, key details, so your team can act fast.
CRM-Linked Records
Each captured call is matched to the right contact in Frontdesk CRM by phone number. New contacts are created automatically when no match is found.
Intent Tagging
The AI tags each call with intent labels. New lead, existing customer, service request, complaint, for easy filtering.
Call Search
Search across all call transcripts by keyword, contact name, date, or tag. Find any conversation in seconds.
Team Visibility
Give your entire team access to call data: managers, coaches, and QA, beyond the people who handled the calls.
Volume-Based Ingestion
Handles high call volumes without manual intervention. Capture hundreds or thousands of calls per day.
No New Hardware Required
Plug into your existing PBX system via API. Keep your current phones and carrier.
Call Outcome Tracking
Mark calls as won, lost, follow-up needed, or no action required. Track outcomes across your entire team.
Thousands of Businesses Grow with Frontdesk
55 hrs
Weekly calls eliminated
“We eliminated 37-55 hours of phone calls a week and gave that time back to the team.”
Burkai Earl, Co-Owner
~75%
Lower call handling cost
Z&A Management
“We cut our cost by about 75% to achieve the same revenue, if not grow it even higher.”
Aaron Neilsen, CEO
1,600+
Calls handled monthly
“Our customers get instant answers about products, pricing, and availability even when our showroom is closed.”
United Porté team
40+/week
Admin hours saved
“It changed our front desk. Our team can finally focus on higher-value work.”
Tiffany Hurd, Operations Manager
5,000+
Monthly customer interactions
Zest Properties
“What would normally take us all day to call through our delinquency list was done in five minutes.”
Vanessa Smith, COO
35%
Leads captured after hours
“We were missing calls after 5 PM every day. Now every inquiry gets a response.”
Artisan Homes Team
1,600+
Calls handled monthly
“The phones used to ring all day long. Now we can go an hour without hearing a landline ring.”
Todd Dusenberry, Owner
$30K+
Generated in 5 days of outbound calls
“We generated $30K+ in 5 days just making outbound calls with AI Frontdesk. The thing pays for itself in a week.”
Trade Recalls Team
600+
Student tenants supported
“It's saving us so much time, and we're not even using it to its fullest extent yet.”
Nick, Leasing Department
100%
Order calls answered (up from 0%)
Freak Brothers Pizza
“We literally never answered the phone. Now Frontdesk answers every single call.”
Freak Brothers Team, Co-Owner
100+
Calls handled per day
“AI Frontdesk gives every caller an immediate answer and creates the feeling that someone is always available.”
Karen Delacruz, Marketing Coordinator
Don't take our word for it. See why thousands of operators have been sharing Frontdesk's AI Receptionists.
Customer story
Read the full storyNow agents instead of calling again and again until someone picks up, their call is getting answered right away.
Get started
Every call, logged.
Connect your existing PBX. The CRM updates itself.